Macy's

[redacted]   [redacted]       July 1, 2016   [redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s account ending in [redacted] (open)   Dear [redacted]:    I am in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  Since I am familiar with your original complaint, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank.    In reviewing your Macy’s account ending in [redacted], I found that the billing statement for the period ending December 24, 2015, had a $27.00 return check fee, a $27.00 late fee, and a $4.27 interest charge.  The return check fee was issued on December 23, 2015, and systemically removed the same day.  The $27.00 late fee was credited on February 9, 2016, during a telephone call with a representative, and I removed the interest charge of $4.27 on June 22, 2016.  The billing statement for the period ending January 24, 2016, had a $37.00 late fee and an interest charge of $6.54.  I credited the $37.00 late fee on May 19, 2016, and the $6.54 interest charge on June 22, 2016, resulting in a credit balance of $10.81.  I have taken the liberty of requesting a credit balance refund check for this amount.  You should receive the check at the address listed above in seven (7) to ten (10) business days.   Upon review of your Macy’s [redacted] account ending in [redacted], I found the billing statement for the period ending December 30, 2015, had a $27.00 late fee and a $2.44 interest charge.  The $27.00 late fee was credited on February 9, 2016, during a telephone call with a representative and I removed the $2.44 interest charge on June 22, 2016.  The billing statement for the period ending January 29, 2016, had a $37.00 late fee, that was credited on June 20, 2016, and a $3.22 interest charge that was removed on June 22, 2016. The billing statement for the period ending February 28, 2016, had a $2.00 interest charge that I credited on June 20, 2016.  A credit balance refund check for the amount of $39.00 ($37.00 late fee and $2.00 interest charge) was sent to you under a separate cover on June 21, 2016. An additional credit balance refund check of $5.66 for the remaining interest charges has been requested. Please allow seven (7) to (10) business days to receive this check as well.   Additionally, the mailing address on your Macy’s account has been established to your [redacted] address, listed above.  All statements and letters will be sent to this address until an address change is requested.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Feel free to contact me at the telephone number listed below if I may be of assistance on another matter.   Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 12. 2018[redacted]Re: Revdex.com Complaint ID [redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your recent correspondence forwarded to us by the Revdex.com. As a liaison in Macy's...

Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.I apologize for any inconvenience or misunderstanding you may have experienced as a result of the matters outlined in your correspondence. I was also disappointed to learn that your call was disconnected while speaking with Macy's Customer Service. It is always a concern when one of our customers is not satisfied. Upon receipt of your complaint, I reviewed your Macy's account in detail, and also partnered with our Loyalty Team who oversees the Macy's Thanks For Sharing Program.In order to enroll in the Macy's Thanks For Sharing Program, you are required to charge the $25.00 enrollment fee to your Macy's credit account anytime on or after August 30, 2017, through the program end date of December 31, 2017. Only Macy's credit account cardholders are eligible to enroll, and the enrollment fee must be charged to the Macy's account being enrolled. Paying the enrollment fee in any other manner will not enroll your account in the program. Unfortunately, our records show that you were never enrolled in the Macy's Thanks For Sharing Program, and this enrollment fee was never charged to your above-referenced Macy's account.Per the Terms & Conditions outlined on Macys.com, when you enroll in the Macy's Thanks For Sharing Program. you will begin receiving card value calculated at 10% of the "net purchases" charged to your enrolled Macy's account. Net purchases are calculated by subtracting all sales tax. discounts, adjustments, and returns from your purchases of eligible merchandise. According to your billing statements, a total including tax of only $26.93 was charged to your Macy's account between August 31, 2017. and December 31, 2017.In your correspondence. you mentioned that you had received an email stating that you would receive a reward of $95.12 from Macy's Thanks For Sharing Program, and that you spoke with Macy's Credit Customer Service Department who informed you that a reward card would be resent in the mail. I regret that you were provided with any inaccurate information in the form of mailed correspondence, or while speaking with Macy's Credit Customer Service Department. While we are saddened by your experiences, unfortunately we are unable to accommodate your request for compensation.Thank you for bringing these matters to our attention and giving me the opportunity to respond. I assure you your business is important to us, as well as appreciated. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely.Justin B.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]The Revdex.com

January 19, 2017     [redacted]  [redacted] Re:    Revdex.com, Complaint ID [redacted]          Macy’s account ending in [redacted] (formerly ending in [redacted])   Dear [redacted]...

[redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   We regret learning of the recent unauthorized activity on your Macy’s account where items were delivered to your address.  Additionally, it is disappointing to learn that when you called to report these transactions and obtain assistance in returning the items that you may have been provided misinformation.   I have forwarded your complaint and this letter to the management of the involved parties so that additional training of our procedures can be provided to the representatives.  I am pleased to see that we were able to issue you return labels and the mail carriers picked up the packages from your home.   I reviewed your Macy’s account and confirmed that your account was closed on December 29, 2016.  In addition, on January 19, 2017, the fraudulent charges totaling $956.22 were removed from your account.  Please allow approximately seven to ten business days for these credits to post.  In addition, as a courtesy to you, we have also removed a $27.00 late fee you were previously charged as well as $15.18 in interest.  The remaining balance of $242.72 on your Macy’s account consists of the legitimate transactions made on your Macy’s account prior to the fraud and also includes your recent payments totaling $211.57.    In reviewing this matter, I found that the $30.00 in Macy’s Money located in your macys.com wallet prior to the unauthorized orders was also redeemed.  We want to ensure you are able to take advantage of the Macy’s Money you qualified for; therefore, I have enclosed $50.00 in Macy’s Money as a gesture of goodwill.   [redacted], thank you for bringing this matter to our attention and allowing me the opportunity to respond.  Please accept my personal apology for any inconvenience or frustration this matter may have caused you.  Should you require any further assistance, please do not hesitate to contact me at the phone number below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed January 19, 2017   cc:  [redacted], Revdex.com       Macy’s Customer Service Management

June 13, 2017[redacted]Re:  Revdex.com Complaint ID #[redacted]        Macy's [redacted] account ending in [redacted] (stolen)        Macy's [redacted] account ending in [redacted]Dear [redacted]:I am in receipt of your additional complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with this issue, I was asked to review and respond to your most recent concerns on behalf of Department Stores National Bank.The billing statement for the period ending April 12, 2017, had a $2,691.62 balance, which included the $802.09 fraud charge that was moved from the stolen Macy’s [redacted] account referenced above, with a total of $40.20 interest for the full balance.  The billing statement for the period ending May 12, 2017, had a new balance of $2,969.73, including $61.87 in interest for the balance.  Although the two interest charges, totaling $102.07, were charged as a result of both your legitimate purchases and the $802.09 fraud charge, I have credited your account for the full amount of interest charged, which you will see on your next billing statement.  As of the date of this letter, your account has a $161.56 balance.Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please call me at the telephone number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

[redacted],
We
received the compliant for [redacted] regarding ID [redacted]. The
customer stated the mattress is not supportive and disputed the return policy.
We have set a full credit return for the customer as an accommodation. The
customer was happy with this...

resolution. 
Macy's
Executive Office

November 15, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]   I am in receipt of you complaint filed with the Revdex.com, which was forwarded to Macy’s...

Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  I regret any inconvenience this matter may have caused you.   In researching your inquiry, I have confirmed the transaction on October 8, 2016, was successfully processed in our [redacted] store location.  In attempts to retrieve further information, I sent an email to your email address provided on your Revdex.com complaint, on November 8, 2016 and November 10, 2016.   I requested a copy of the original return receipt along with the account number associated with your [redacted] account, for further investigation.  As of the date of this letter, I have yet to receive a response.   On November 9, 2016, I reached out to the Store Manager of our [redacted] store location to forward your complaint.  I was provided a copy of the original return receipt and was informed that the return was successfully processed.  I have enclosed a copy of the receipt, for your records.    [redacted] I know this may not be the outcome you were hoping to receive.  However, I am unable to respond to this complaint in detail with the information you provided.  I welcome the opportunity to address your concerns appropriately, but ask that you provided more specific information.  Please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office [redacted] 73603   Enclosure / mailed November 15, 2016   cc: [redacted], Revdex.com

[redacted]   [redacted]
January 15, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com ID
[redacted]
       Macy’s account ending [redacted] (individual
account)...


       Macy’s account ending [redacted] (joint account)
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB). 
We
recently underwent a system conversion for the Macy's credit card accounts and
redesigned the credit servicing site accessed through our macys.com
website.  Unfortunately, this complex
upgrade caused a disruption of service to some of our customers' accounts.  We apologize for any frustration and
inconvenience you may have experienced while attempting to access your account
on-line.  It is my hope that you will be
able to gain access to your accounts online. 
On January 8, 2016, we contacted you to advise that we would have our
Escalated Technical Support Team call you directly to ensure that you are able
to access and view your account details online.
In
regards to the balance on your accounts; as of the date of this letter, the
individual account ending in [redacted] has a current balance of $474.80 and the
joint account ending in [redacted] has a zero ($0.00) balance.  For your reference, I have included an
overview of the activity on your individual account ending in [redacted] for the last
12 billing cycles on the following page. 
For more detail about the transactions on your account, I have mailed a
copy of the associated billing statements under separate cover.
Included
in the mailing with your billing statements, I have enclosed a copy of the DSNB
Credit Card Agreement.  Per the
agreement, if you have been paying less than the total “Now Due” on your revolving
account balance each month and you then decide to pay your balance in full, you
will be charged interest charges on that balance from the first day of the
billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned
to you during that period, and will appear on the next month’s billing
statement.  You can avoid being charged
interest by paying your account balance in full every month by your payment due
date.  My review of this matter found
that all interest was correctly charged to your Macy’s account in accordance
with the Credit Card Agreement.
The overview
provided below lists your account activity by billing cycle and should assist
in clarifying the running balance on your account.  Payments, returns, or other credits are
combined and listed under “credits”; likewise; purchases, fees, interest
assessed, or other debits on the account are combined and listed under
“debits.”  If an “X” is marked under the
“No Activity” category, this means there were no purchases made during this
billing cycle and any debits posted to your account during this cycle are composed
of fees, interest, or other debits assessed to the account.
Figure
1: Individual account ending [redacted]
















































































































Billing
cycle ending

Previous
Balance

Debits

Credits

Ending
Balance

No
Activity

1/4/2015

$523.73

$188.74

$0.00

$712.47



2/4/2015

$712.47

$114.14

-$200.00

$626.61



3/4/2015

$626.61

$242.05

-$75.00

$793.66



4/4/2015

$793.66

$16.61

-$50.00

$760.27

X

5/4/2015

$760.27

$74.55

-$75.00

$759.82



6/4/2015

$759.82

$15.95

-$25.00

$750.77

X

7/4/2015

$750.77

$15.20

-$50.00

$715.97

X

8/4/2015

$715.97

$14.24

-$100.00

$630.21

X

9/7/2015

$630.21

$14.20

-$100.00

$544.41

X

[redacted]10/8/2015

$0.00

$555.52

-$35.00

$520.52

X

11/6/2015

$520.52

$9.12

-$125.00

$404.64

X

12/8/2015

$404.64

$7.60

-$77.00

$335.24



1/8/2015

$335.24

$250.51

-$110.95

$474.80



[redacted]Account was re-issued on October 10, 2015, the
previous balance of $544.41 was transferred from Macy’s Account ending [redacted] to
the new Macy’s Account ending [redacted]. 
Debits for cycle ending 10/8/2015 include the previous balance of $544.41,
and interest of $11.11.
I
can assure you any payments that we received were applied to your account.  Please review the overview and the statements
that have been mailed to you and reference them with your bank records.  If you find a payment error, please notify
us; we would be more than happy to look further into the issue.
I apologize for any confusion you
may have surrounding the re-issue of your personal Macy’s account.  I truly understand your concerns with this
reissue, and I assure you we would never send a card to you without prior
notice or your express consent.  The
agent who advised that your card was replaced because of the new security chip
was mistaken.  The information that was
provided to you regarding a security chip in the Macy’s card only applies to
our Macy’s [redacted] cardholders. 
I regret any misinformation that was provided to you.
Our records indicate that you
called on October 10, 2015, to report your card missing.  To prevent any unauthorized transactions, we
deactivated your account ending [redacted] and replaced it with your current account
ending [redacted].  During the process of this
replacement, the balance on account ending [redacted] was transferred to your current
account ending [redacted].
[redacted], I hope I was able to
clarify the important details regarding your account.  Thank you for bringing this matter to our
attention, and allowing me to respond. 
We value you as a Macy’s customer and hope you continue to shop with us
for years to come.  If I may be of any
further assistance, please contact me directly at the number listed below.
Sincerely,
Stephen C.
Macy's Executive Office
###-###-#### Extension 73197
Enclosures / mailed Jan. 15, 2016
cc: [redacted], Revdex.com

Dear [redacted],At this time, the complaint ID [redacted] for [redacted] has been resolved satisfactory to Macy’s and the customer. I have been in communication with the customer and have resolved their issue with their defective mattress. Thank you,Kristin T. | Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-####  |  Fax: ###-###-#### | Email: [redacted]

Hi [redacted], I was unable to provide a final response on this complaint. We offered the customer a return / reselection at no additional cost. He agreed and has made his selection of a replacement mattress. Delivery will be completed next week. We now consider this matter closed. Thanks, Macy’s Executive Office

August 9, 2017   [redacted]   Re: Revdex.com, Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   Your complaint filed with the Revdex.com was...

forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   On September 6, 2011, you opened your Macy’s account and immediately made a purchase.  After the “New Account Discount,” you had a new balance of $67.00.  A payment was never made on this account and per the terms of the DSNB Credit Card Agreement, you were charged late fees and interest.  Your account eventually charged off on April 9, 2012, with a balance of $299.71.   Due to the age and charged off status of your account, we cannot accept payments by phone.  We can only accept voluntary payments mailed to our voluntary payment address, which is [redacted].   Please know, the Bank does not participate in “pay for deletion” arrangements.  Your account will continue to report to the credit reporting agencies until the reporting expires 6 years and 9 months from the first date of delinquency.  However, if you pay in full before that time, we will inform the credit reporting agencies that your account has been paid in full.   I understand this matter may be causing complications with your home loan and while we strive to respond to all customers favorably, this is not always possible.  As a creditor we must accurately report payment history and account performance to the credit reporting agencies whether favorable or unfavorable to a consumer.  Respectfully, we are unable to accommodate your request to delete this account from your credit report as we must adhere to strict procedures to maintain compliance with credit laws and regulations.  I hope you can understand our position although it may differ from your own.   Thank you for bringing this to our attention and allowing me the opportunity to respond. If I may be of further assistance to you, please feel free to contact me at the telephone number listed below.   Sincerely,     Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

July 19, 2017[redacted]Revdex.com Cincinnati1 E 4th StSuite 600Cincinnati, OH 45202Re: Response to Revdex.com Complaint ID: # [redacted]Dear [redacted]: I am in receipt of the customer's complaint ID # [redacted]. Upon further review of this matter, we have confirmed the customer had previously been offered adjustments in different amounts, and we have honored the highest adjustment of $89.22. We have confirmed that adjustments totaling $89.22 have been issued to her account. We had previously refunded the adjustments of $25.23 on 6-17-17 and $24.13 on 6-29-17 for a total adjustment refund of $49.36. After speaking to [redacted], I refunded the difference of $39.86 on 7-14-17, for the total adjustment of $89.22. Based on the above, we have responded to all concerns and consider this complaint closed. Once again, I apologize for the inconvenience and thank you for the opportunity to address the customer concerns. Thank you. Sincerely,Carrie R.Bloomingdale's Executive Office###-###-#### Extension [redacted]

September
3, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
RE:  Revdex.com Complaint ID...

[redacted]
       
On behalf
of Department Stores National Bank:                                     �...⇄
 
Contact Date With Customer:  August 31, 2015, via telephone.
 
Complaint Summary:   On August 21, 2015, Macy’s automatic online
payment system processed a $115.00 payment to [redacted] account without
his authorization, as it did not recognize that he had already made a payment
by phone to fulfill the past due amount due on August 21, 2015.  [redacted] sought a personal phone call
from our office to explain what happened so I called him.
 
Resolution:  I apologized to [redacted] for any
inconvenience this unintended error may have caused him.  I processed a request to have this $115.00
payment returned to him in the form of a check that he will receive in
approximately 7 to 10 days.  I am also
sending him $50.00 in Macy’s Money certificates (under separate cover) to use
on a future shopping trip at Macy’s.
 
 
Carrie
W.
Macy’s
Executive Office
###-###-####
 Extension [redacted]
 
cc: [redacted], Revdex.com  American Express is a
federally registered service mark of American Express and is used by Department
Stores National Bank pursuant to a license. 
This credit card program is issued and administered by Department Stores
National Bank.

[redacted]   [redacted]
April 20, 2016
[redacted]
[redacted]
[redacted]
Re: Macy's Account Ending in
7566
    Complaint ID: [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
I
have been advised by our Fraud Department that they have not received a police
report as of the date of this correspondence. 
Unfortunately no further investigation can occur until we receive a copy
of that report.  In order to expedite
this process, please fax a copy of the police report directly to my attention
at ###-###-####, and I will forward it to the Fraud Department personally.  Once the police report is received our Fraud
Department will review the claim further.
[redacted], thank you for giving me the opportunity to respond.  Please do not hesitate to call me at the
telephone number listed below if I may be of further assistance.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]
    The Revdex.com
  
The Macy's card is issued by Department Stores
National Bank.
This is an attempt
to collect a debt and any information obtained will be use for that purpose.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
They still have not issued a refund to my credit card for the items I've returned.  I've only been contacted by their Presidential office but they still have not issued refund nor addressed outstanding concern.
Regards,
[redacted]

[redacted],
We
are in receipt of Complaint ID [redacted] regarding the delivery fees applied to
the customer's order.   Macy's pricing
for furniture and mattress orders are not advertised as “delivery included”.  Our advertisements in store, online, and
through our mailings do...

advise that these types of orders may qualify for a
delivery charge. 
Additionally,
we are unable to authorize store pick-ups for furniture or mattress orders, as
the merchandise is not stocked in store. 
These orders are fulfilled through our distribution centers placed
throughout the nation. Due to this, a delivery service must be used to deliver
this type of merchandise to our customers, and a delivery fee must be applied.
However,
as a one time accommodation, we have issued a credit to the customer's original
form of payment for the delivery charge listed on the order.  The credit should post to the customer's
account within 14 business days.  Please
be advised that all Macy's furniture and mattress orders may qualify for a
delivery fee.  The customer can contact
our office with any other concerns regarding this matter.
Thanks,
Macy's
Executive Office

June 22, 2016     [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted]...

        Macy’s store account ending in [redacted]   Dear [redacted]:    We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your accounts may have caused and for the service you described receiving.  While I would have liked to speak with you personally about this matter, my attempts to reach you were unsuccessful.    My research found that this situation was previously resolved.  The payment of $30.08 has been moved from your Macy’s [redacted] account and applied to your Macy’s store account as you requested.  This adjustment was made on May 4, 2016, and was shown on your billing statement for the period ending May 20, 2016.  As of the above date, the Macy’s store account has a zero ($0.00) balance.  As a courtesy to you I removed the late fee of $27.00 that was applied to your Macy’s [redacted] account on June 21, 2016, bringing the account to a balance of $96.22.  This letter will also confirm that both accounts were closed at your request on June 1, 2016.    [redacted], thank you for allowing me to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.    Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

P.O. Box 8220 Mason, OH 45040March 14, 2018[redacted]RE: Revdex.com Case#[redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com which was forwarded to Macy's...

Executive Office on February 26, 2018. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). I sincerely apologize for any inconvenience you may have experienced due to the matters outlined in your correspondence.The terms of the DSNB Credit Card Agreement (enclosed) states that if you have been paying less than the new balance on your account each month and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date your payment is received. The interest charge is for the money loaned to you during that period and will appear on the next month's billing statement which may result in a statement with interest only. You can avoid being charged interest by paying your new balance in full every month by your payment due date. Applying this billing policy to your account, the $2.00 interest charge on your January 22, 2018, statement was for interest charged on your account because you carried a balance from the previous billing period. Specifically, you were charged interest for the balance between November 24, 2017, and the date of December 22, 2017, in which your payment of $26.48 was applied to your account. My review found that all interest and fees were properly charged and no refund of interest or accrued fees will be made.The above referenced account was closed by the creditor due to delinquency on January 17, 2018 and a letter was mailed to you (copy enclosed). We understand that you are displeased with the closure of your account; however, at this time, our position remains unchanged. Under the terms and conditions of the credit card agreement that governs the Macy's card issued by Department Stores National Bank, we may close your account or suspend account privileges at any time for any reason. As of the date of this letter, your Macy's account is closed with a zero ($0.00) balance. If you have further questions regarding the closure of the account, please call ###-###-####.If you have questions or disagree with the information provided by the credit bureau agencies, you can contact them at the address below. [redacted] #-###-###-####[redacted] ###-###-####[redacted] ###-###-####[redacted], thank you for bringing this matter to our attention. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely,Briana D.Macy's Executive Office ###-###-#### Extension [redacted]EnclosureCc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The issue that I am having  is that when I look at
my order details at Macy's.com I see the total amount that I was charged and
then below it I see the amount that was refunded and the amount that is shown
as refunded is not accurate. The order total is accurate but I do not see the
correct credit/refund listed.  Melissa
said that additional returns were made however that is not what I see when I
look at my Macy's.com order details. I still see items that are listed as
estimated credits and I still see items that are listed as not received. When I
look at my statement I see many many items refunded but because there is such a
lag in actual refunds, these could be items that were refunded from any of 12
separate orders that I have made in the past six months not necessarily from
the two orders that I am having issues with. I do not have enough details to
match up any of the returns to my actual orders. I cannot just take the
representatives word for it. I explained to her that I have absolutely no way
of reconciling my Macy's.com returns with my Macy's credit card refunds. She
suggested I wait until I receive my next statement to see if the items were
actually refunded. She attempted to go through each returned item with me
however this will not resolve my issue because she could not provide
documentation or proof that these items were actually refunded to my credit
card because she did not have access to my credit card information.  I will wait until I receive my next statement
and once again attempt to match up returns to refunds however this is
unbelievably time consuming. If I see a refund of $32 for example, I have no
way of knowing which order out of the 12 placed in the last six months that $32
refund matches up with. If I take Melissa’s suggestion and attempt to match of
these orders I could spend hours and hours trying to figure it out. As it is I
spent a half an hour with Melissa on the phone and I am no closer to solving
this problem than I was before I spoke with her. I will have to wait until I
receive my next statement to see if I can figure it out on my own but this was
not resolved yet and it most certainly was not resolved with the information
that was provided by the Macys representative.     
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Reopening the case with UPS is not a sufficient response.  My purchase was conducted with Bloomingdale's.  Thus, they are the ones with the obligation and the responsibility to me, as their client.  They have not provided me with any evidence of the claim or investigation.  Simply to say that it is up to UPS is not a response.  Bloomjngdale's did not handle the matter properly.  I reported the package missing on August 29, 2015.  Bloomingdale's did not initiate a claim with UPS until September 10, 2015, almost 2 weeks later.  Any possible evidence was long tainted or gone and thus, UPS rejecting the claim is ludicrous, especially as no evidence has been shown to me.  Furthermore, I did not receive any follow up or responses to emails or calls from Bloomingdale's, and again they are the ones with the responsibility to me as their client.  Their customer service team was extremely rude and clearly inefficient. Bloomingdale's has the responsibility to make me whole as their client and then solve whatever issue with UPS, in the same manner.  
Regards,
[redacted]