Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

February 3, 2017[redacted]Re: Revdex.com, Complaint ID #[redacted]Dear [redacted]:I am in receipt of your additional comments filed with the Revdex.com, which were forwarded to Macy’s Executive Office. As I am familiar with this matter, I was asked to review and respond to your concerns. I again offer my apology for any frustration this matter may have caused.My letter of January 2, 2017, did not state that there was a waiting period, or signage to that effect in the stores, to repurchase returned items. I regret learning of the misinformation you describe receiving from an associate at the Macy’s in [redacted]. I have forwarded your correspondence to the Vice President Store Manager of Macy’s [redacted] for further review with their store’s team. If our stores further reduce an item’s price within 10 days of the original purchase, we refund the price difference when you present your original receipt. This policy is posted on public facing signs within each Macy’s store in the general vicinity of each cash register. Your initial complaint states that the original purchase date of the items was on October 5, 2016, and you returned to the store on December 17, 2016, to obtain a price adjustment. This time period is beyond the 10-day limit for a valid price adjustment. Any price adjustment or return that is outside the parameters of our established policies is honored at the discretion of store management and would be an accommodation to you. If you would like, please send me a copy of your original purchase receipt and I would be happy to review this further. You may send this information to me directly using the return address listed above, or via email at [redacted].Thank you again for allowing me to respond to your inquiry. If you have any additional questions, feel free to contact me at the telephone number listed below.Sincerely,      Stephen C.Macy’s Executive Office###-###-#### Extension [redacted]    cc: [redacted], Revdex.com Vice President, Store Manager – Macy’s [redacted]

February 14, 2018[redacted]RE:  Revdex.com Complaint ID [redacted]        Macy's Account ending in [redacted] (Customer Closed 10/29/2017)Dear [redacted]:  I am in receipt of your complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).I am very sorry to hear of any confusion or misunderstanding regarding your experience at Macy’s in [redacted], [redacted], and I appreciate the time you have taken to contact us.  Macy’s is a company committed to customer service, and I can assure you it is never our intention to inconvenience our customers or to create a stressful situation.Macy’s cardholders get exclusive offers throughout the year and extra savings for using a Macy’s card for purchases during our Use Your Card events.  I hope you will accept my sincere apology for any distress and frustration you experienced this matter and I regret your concern was escalated to this point.  In accordance with DSNB terms and conditions, Macy’s cards have due dates at least 25 days after the close of each billing cycle.  The due date on your Macy’s account was the 20th of each month.  While reviewing your account, I see your account was set up to receive paper billing statements mailed to the address you provided.  Our records do not reflect any statements were returned, suggesting the statements were delivered successfully. Payments were missed on August 20, October 20, and December 20, 2017, as well as January 20, 2018.  Macy’s reported the 30 day delinquency after two consecutive payments were missed for December 20, 2017, and January 20, 2018.It is not Macy’s policy to remove any delinquency from a credit file if it was not Macy’s error or a bank error.  Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report for the month of January, 2018.  Please understand, as a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.   [redacted], thank you again for bringing this matter to our attention and providing me with the opportunity to respond.  I would like to invite you to contact me should you need any additional assistance.  Sincerely,Donna S.Macy's Executive Office###-###-#### Extension [redacted]cc:  Revdex.com - Cincinnati

Dear [redacted]:I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke.Please accept my sincere apology for any inconvenience you experienced when you didn't receive your free gift with purchase after several attempts. I have replaced this...

order for you with new free gifts. You're new order number is[redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.Sincerely, Dakota B.|OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-####|Fax: ###-###-####|Email[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Apparently we are not going to get anywhere. I have noting to lose by not paying a debt that you created as you have already ruined my credit. As stated before, you will not see another dime from me. I did NOT change to electronic bill by my will. It was something that I missed in your online bill pay process and is unethical to do. You then did NOT notify me. Since you are unwilling to correct the wrong, you will then take the $300 I did owe as a loss. As stated before, it is now all about the principle of the matter and how you are screwing people over. I have news for you...YOU are NOT screwing over this veteran! Send it to your loss prevention department!
Regards,
[redacted] ###-###-####Additional comments received via email:I have been having trouble navigating the system and did not get to respond to the most recent letter as it did not come up until after I responded and now I am unable to make a response. [redacted] from [redacted] sent a letter stating that on Feb 14, I requested that a telephone number change from my home to a mobile number. I have not had a home phone since leaving my parent's house after returning from the military in 2005. I have had the same number since 2005 and only opened this Macy's account in 2016, therefore, there was no need for a phone number change as they had my phone number on file already, yet then never used it! I was never asked about being contacted on my cell phone number and therefore this is false. I would like to see or hear the proof in this matter to support their claims.The letter further claims that on July 7, I was notified by [redacted], a collection agency. This statement is true as this is what I have been saying from the start. This, 5 months later, is how I found out a bill was owed and that they did not receive my check. This is when I contacted Macy's to find out what happened and everyone was rude and would not talk to me which is why I came to you for assistance. If I need to open another Revdex.com because I cannot communicate my frustration with their lies and deceitfulness, I can do that. They keep repeating themselves and then coming up with things that never happened. I am not asking for much. I am just asking that my tainted credit report be restored and the extra charges that I knew nothing about due to their negligence be removed. Then I have no problem making the payment in full as I had done back in February/March which apparently they never received. Thank you, [redacted]

The Macys representative previously stated that she would be sending me a [redacted] Home when it was back in stock. She stated this in her correspondence on the Revdex.com website and again on a voicemail I received from her. I have been waiting for weeks for her to make good on her offer and even though the item has been restocked, she has now decided to retract her offer. I don’t understand how Macys can consider a matter settled if they do not follow through with their resolutions. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Dear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have, however, left her several messages regarding her concerns. To date, I have not had a response back from [redacted]. Based on the above, Macy's considers this complaint closed. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]

February 10, 2017 Dear [redacted]: I am in receipt of complaint [redacted]. I have contacted the customer and offered to refund the purchase price of the merchandise which she accepted. Macy's considers the matter resolved. Thank you,Macy's Executive...

Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Hello,I have shopped at Macy's (formerly [redacted]) for decades without any problem. I have never paid interest charges on my account. My mom purchased a gift for me on her Macy's account. I showed the Macy's associate the gift receipt when exchanging the gift for a correct size. The Macy's associate charged my account for the gift without crediting my account for the returned item. I spoke with Macy's customer service who attempted to correct my account. I contacted the Revdex.com when Macy's customer service had trouble correcting my account. In the mean time Macy's charged my account interest. After the Revdex.com contacted Macy's my account was credited for the gift my mom purchased and interest was credited. Then my account was charged with interest again.The delay in correcting my account has caused frustration for both me and my mom. I am not happy that the Revdex.com had to be involved to sort out my account. Customer service at Macy's could not correct the issue nor contact me. I sent a lengthy letter to Macy's explaining the issue, dates, names of associates I spoke with.Thank you for assisting me in this matter.[redacted]

The offer that they made me, isn't even enought to cover my doctors visit. They made me a $300 dollar offer which I think is totally unfair. Especially knowing the bottom of my feet has been irritating me since. Along with this I sent one of the many videos of the dressing room that I took while at Macys. You actually have to look close when seen in person to spot majority of the pins, especially due to my height.  Im not looking forward to what there dishing out. Completely unfair. It was there lack of doing there job in cleaning them up. Im pretty sure there investors wouldn't appreciate this at all. An when I contact the case holder at Macys corp I get spoke to very rudely and im not heard out at all. I find that very unacceptable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I resolved my issue with Macy's but they didn't fully follow through. I received a refund check but the amount wasn't correct. I was suppose to receive $1,628.46 but they sent me a check for $1,406.24 (see attached),  a difference of $ 222.22. I would like them to send me another check for that amount.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The business response is correct in regards to my [redacted] report being corrected (missed payment removed) and the [redacted] and [redacted] still show the missed payment. I will not be satisfied until all reporting agencies have removed the missed/late payment. I keep being asked to wait and I am getting inpatient. If I owed money to Macy's I doubt they would be as patient as they are asking me to be. 
Regards,
[redacted]

Revdex.com:My Mother was unhappy with the  couch they should have taken care of the matter back then I'm sorry there is a language barrier with representative Geeda but the couch needs to picked up and refunded. I'm sorry Macy's furniture does not have the same customer service as Macy's retail store
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted],
We
are in receipt of claim ID #[redacted] regarding the customer's shopping
experience. We have contacted the customer and are currently working on
resolving the customer's issue. Macy's will consider this case open until the
customer is satisfied with a...

resolution.
Thanks,
Macy's
Executive Office

[redacted]   [redacted]
October 23, 2015
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's account ending in [redacted]
Dear
[redacted]: 
I am in receipt of your most
recent complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office and because I am familiar with your file, I was asked to review and
respond to your concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may
have experienced. 
We
received your most recent payments of $25.00 on September 22, 2015, and $72.45
on September 26, 2015.  As of the date of
my letter dated October 5, 2015, your account balance is $669.44, with a
minimum payment of $27.00 due by October 26, 2015.  Your account is charged a late fee if you do
not pay the Minimum Payment Due by the Payment Due Date.  Your Minimum Payment Due is the sum of a
Monthly Minimum plus all unpaid Late Payment Fees, and any delinquent Monthly
Minimums by the Payment Due Date.  The
Monthly Minimum on your Revolving Account is the greater of $25.00 or 3.25% of
the New Balance on your Statement, rounded up to the next whole dollar amount,
or the entire New Balance if the amount is under $25.00.  It was due to this calculation that your
Minimum Payment Due was over $25.00.
[redacted], we removed the late fee of $35.00 as a courtesy to you on July 28,
2015, however the removal of the late fee does not modify the calculation of
your Monthly Minimum.  Thus, the $113.00
minimum due was not changed by the credit to your account.  If I may be of additional assistance, please call
me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

August 3, 2016     [redacted]   Re:  [redacted] - Case #[redacted]         Revdex.com Complaint ID [redacted]         Macy’s...

account ending in [redacted]    Dear [redacted]:    We are in receipt of your complaints filed with both the [redacted] and the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any concern you may have experienced regarding your Macy’s account referenced above and for the lack of a timely response to your inquiries.      I was disappointed to see that you had mailed your payment to our computer operations center and not the bank’s payment processing facility.  However, as you stated in your complaints, it was forwarded to the proper facility for processing.  While the Bank processed the check, the funds were placed in a holding account that receives unidentified payments until we can determine where to apply the payment.  Regrettably, the check did not include the Macy’s account number on it or your complete name and address to be able to locate your account.  We ask that you always include your payment stub when mailing a payment and write your full account number on the check.    Our records confirm that we received the faxed copies of the check.  Using that information the funds are being transferred to your Macy’s account.  The payment is shown on your billing statement for the period ending July 29, 2016.  Your account now has a credit balance of $78.34.  Also, please be assured that this situation had no negative effect on your credit report.    Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If you have any further questions, feel free to call me at the telephone number listed below.   Sincerely,     Michael J. Macy’s Executive Liaison ###-###-#### Extension [redacted]   cc:  [redacted]         [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I am not interested in shopping with Macy's. So they can keep their 50 dollars or better yet give it the award winning employee who make fraudulent charges and play the accusation game. She is their rising star !!!! Earlier this week I received an email response by a name of Micheal S. which again blamed the whole bloody thing at me. I will be sending an email to him shortly.So the sweet response of public apology from Macy's headquarters is really BS because behind public view they are bullies !!! They have already ruined my event so there is nothing they can do at this point that can help because they had blocked $3000 in my credit account. I would like my complaint to be publicly posted on Revdex.com as this company is deceitful and rouge and instead of taking accountability insists on putting blame on the customer. They can say it is an isolated incident but dealing with multiple levels of customer service on different days all dictating similar notions, makes me deduce that this attitude is more reflective of the companies overall unethical ideology then an individual personal agenda. I would like more people to be aware of Macy's overall disingenuous behaviour !!!  The company is shutting down and employees are laid off by the day. But if they is how they treat their customer and make unauthorized charges and then adopt unprofessional dishonest attitude, then I can see why this is happening and I am glad that it is !!!!!  
Regards,
[redacted]

Please be advised that Macys has settled the above referenced claim to the customer’s and Macy’s mutual satisfaction.  Macy’s provided a return as well an accommodation for the customer to purchase a new mattress.  At this time Macy’s considers this case closed. Teresa M. –...

Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team

[redacted],
 
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated the bed frame was missing parts at delivery and they were inconvenienced
having to wait to have this assembled. We have processed an adjustment on the
bed frame as compensation due...

to this incident.
 
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]