Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] P.S. I just want to clarify that the monies should be sent directly to me and not posted to my Macy's Account as I do not wish to purchase any furniture.Thank You[redacted]

Dear [redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced when you had to place a second order. I have issued a return label for you for order number...

[redacted]. I have placed a new order for you with the items you requested. You're new order number is [redacted]. I have also expressed shipped this to you, you will receive this on December 06, 2016.  [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,  Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

February 16, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint...

you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    In researching this issue, our records confirm you spoke with different Customer Service representatives on the following dates: December 3rd, December 13th, and December 16th and each time you were informed that we are unable to allocate payments to the Club Account.  On December 20, 2016, you were informed incorrectly that were able to allocate a payment to this account.  On January 17, 2017, you were informed again that we are unable to allocate the payment and the Manager you spoke with apologized that you were given incorrect information.  As we have stated several times, we are unable to allocate payments to this account as long as you have a Revolving balance accruing interest.   Federal law contains specific requirements about how we allocate payments in excess of your Minimum Payment Due.  As a result, we apply excess payments to balances being charged interest before balances that are not being charged interest.  This means that excess payments will be applied to a Revolving balance that is accruing interest.  We are unable to move your payment as federal regulations now require that payments made to your account be applied to those balances with the highest interest rate first, before being applied to a balance with a 0% Annual Percentage Rate (APR).  While I am not able to move your payment, please note that by applying your payment to the balance with the highest APR, you have minimized your interest charges.  Also note, that the Club plan does not need to run for twelve (12) months.  If you have no balance on your Revolving account, we will allocate your payment to the Club plan. Since were are unable to allocate the payment to the Club Account, if you prefer a refund of the overpayment, we can issue you a refund check of $675.47, which is the difference between your $800.00 payment and the minimum payment of $124.53 that was due.  To request a refund be issued to you, please call Customer Service ###-###-#### and a representative will be happy to assist you. [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter. Please contact me at the number below if you need assistance on another topic.    Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

June 12, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s store account...

ending in [redacted] (open)   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I apologize for any incorrect information you may have been provided regarding the [redacted] ([redacted]) as it relates to your accounts.   The [redacted] provides for a lower APR on debt incurred prior to active duty service.  Upon review of your accounts, my research confirms that both accounts referenced above do not qualify for the zero (0) percent annual percentage rate (APR) because they were opened after your Active Duty date of July 12, 2009.  The Macy’s store account was opened on November 16, 2015, and the Macy’s [redacted] account was opened on August 14, 2016.    On May 23, 2017, you were mailed a letter (copy enclosed) explaining that the [redacted], provides a lower APR on debt incurred prior to an active duty service.  Respectfully, I must decline your request to lower your APR.   As of the date of this letter, your Macy’s store account is open with a zero ($0.00) balance and has an APR of 24.75%.  Your Macy’s [redacted] account is closed, per your request and has a $17,591.95 balance and has an APR of 25.99%.    [redacted], thank you for your service to our country.  I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you need assistance on a different matter as our decision has not changed and we consider this issue closed.   Sincerely, Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc: [redacted], Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and  I'm still very bothered by the fact that Macy's feels the way I was treated was justified all in the name of security. I believe their stance of the polices and procedures they have put in place supersedes the manner in which they treat their customers. I ask that you close this case and I thank you for all of your assistance. 
Regards,
[redacted]

[redacted]   [redacted]
January 18, 2016
[redacted]
Re:       RevDex.com Complaint #[redacted]
           ...

Macy’s
account ending in [redacted] (lost)
            Macy’s account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  We
sincerely regret any frustration you may have experienced regarding this issue.
Macy’s offers a New Account Discount to individuals
who apply for and are approved for a new Macy’s account.  Customers receive a 20% discount up to
$100.00 off purchases charged to the new Macy’s account the day it is opened as
well as the following day.  If the
customer returns merchandise, the discount is debited back to the account.
Upon review, I found that you opened your Macy’s
account ending in [redacted] on August 20, 2015. 
According to the billing statement for the period ending on September
11, 2015, you purchased a diamond solitaire ring when you opened your account
at our [redacted] store, and received a $100.00 New Account Discount for
your purchase.  On September 4, 2015, you
returned the jewelry to our store, and we removed the $100.00 New Account Discount
from your account. 
With respect to your new Macy’s card and billing
statements, I am sorry that the incorrect address was entered when your
application for a new account was processed. 
Our records show we updated your address on October 14, 2015.  On that same day, we reported your Macy’s
account ending in [redacted] lost, and issued a new card with a new account number ending
in [redacted].  For reference, I am sending
copies of your billing statements for September, November, and December
2015.  The October 2015 billing statement
was not generated because your account had a zero ($0.00) balance.
Although we would like to respond favorably to every
customer’s request, that is not always feasible.  We are required to maintain and adhere to
specific policies and procedures to ensure our customers nationwide receive
fair and consistent treatment.  If I may
be of additional assistance, do not hesitate to contact me at the telephone
number listed below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures  / mailed January 18, 2016                                      ...⇄
cc:     [redacted], Revdex.com

[redacted]Dear [redacted]:I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. I apologize for the inconvenience of the...

ordering process over this past weekend. I was able to place this order for theearrings. I have sent these as a courtesy for your frustration. Thank you so much for being our valued customer, if you should have any further questions or concerns please contact me at the number below. Happy holidays to you and yours.Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
* May 22, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]...

[redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Upon review, I found that your furniture purchase for $1,774.33 (including delivery and tax) was charged to your Macy’s account on February 15, 2016.  You received an Associate Discount in the amount of $311.51 resulting in a new balance of $1,462.82.   Account notes show that your purchase qualified for a 12 Month Special Event Promotion with an Expiration Date of March 16, 2017.  When you did not pay the full balance by that date, $416.75 in deferred interest was charged to your account.   In further researching this matter, I contacted our Store Manager at the [redacted] store location, and confirmed that their senior sales associate explained the 12 month promotion.  Prior to the furniture purchase being charged to your Macy’s account, you were required to read and confirm the purchase was being placed on a 12 month Special Event Promotion before clicking the “Yes” button on the store register key pad.  In addition, you received monthly billing statements reminding you that “You must pay your Special Event balance of $1,462.82 in full by March 16, 2017 to avoid paying deferred interest charges.”  The statement also included an Activity and Promotions Detail that provides payment information made on the Regular and 12 Month Special Event.  When you called on May 14, 2017, this was explained to you, and as a courtesy, our supervisor removed $150.00 in deferred interest.  Since you were properly notified about the 12 month promotion, I must decline your request to remove any remaining interest.  For reference, I am enclosing copies of billing statements for the periods ending February 18, 2016, February 17, 2017, and March 20, 2017.   We thank you for the time you took to bring your concerns to our attention.  I hope that you can understand our position on this matter although it may differ from your own.  If I can be of any further assistance, you may contact me directly at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures /mailed May 22, 2017   cc:  [redacted], Revdex.com        [redacted], Store Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the reimbursement check for the damage done on 2/16/15 and I am satisfied with the outcome. Thank you for taking care of business. 
Regards,
[redacted]

[redacted]   [redacted]
  
September 17, 2015
 
 
 
[redacted]
 
Re:    Revdex.com ID [redacted]
 
Dear [redacted]:
 
I am in receipt of the additional comments to your
complaint filed with the Revdex.com, which was forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns. 
 
Thank you for providing a copy of the documentation
you received from the Internal Revenue Service (IRS) concerning the 1099-R
forms from Macy’s, Inc.  For
clarification, IRS 1099-R forms are issued to individuals who receive monetary
distributions from a pension, annuity, retirement, profit sharing plan, or IRA.  As noted on the forms you provided, you were
issued a 1099-R for the tax years 2010, 2013 and 2014 due to monetary
distributions from a Macy’s Inc. Benefit Plan Trust.  For information concerning these
disbursements and the receipt of your 1099-R forms, please contact Macy’s, Inc.
Benefit Plan directly at ###-###-####.
 
[redacted], thank you for bringing this matter to our
attention and allowing me an opportunity to respond.  If I may be of assistance on another matter,
please do not hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
Carye C.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc:     [redacted], Revdex.com

November 09, 2015 [redacted] Re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:   I am in receipt of the additional concerns you have regarding this matter. On behalf of Macy's Executive Office I apologize that another request has been needed for the $9.99 credit to your Macy's card. I have submitted that request again today. There was a $2.00 adjustment to your Macy's card, as a courtesy. Your gift card ending in [redacted] is for $125.00 and is part of your refund for macys.com order #[redacted], as your original payment included a gift card for $125.00. In respect and consideration, I did send you a $50.00 Macy's gift card which ends in [redacted]. Please do not hesitate to contact me at the number listed below, if I can be of further assistance.   Sincerely, Marjorie B. Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]  Customer called Revdex.com 7/7/16 stating she thought the matter was resolved, however she received another bill yesterday showing a balance. Please clarify that she has no balance and her account is now closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I didn't see the refund and my bank didn't see the money, either.
Regards,
[redacted]

Mr. Randy P.:I will accept Macy's response and hope in the future nothing like this happens again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

P[redacted]   [redacted]   July 14, 2016   [redacted]  [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted] and [redacted]        Macy’s store account ending in [redacted]  Dear [redacted]:   I am in receipt of your complaints filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any frustration this matter may have caused you. Thank you for the courtesy you extended during our recent telephone conversation.   As we discussed, the payment of $155.13 was applied to your Macy’s account ending in [redacted] on May 18, 2016.  This payment appeared on your billing statement for the period ending May 26, 2016.   Additionally, the payment you mailed in the amount of $154.37 on June 13, 2016, was sent to an incorrect address.  This payment was the minimum amount due by June 22, 2016, as shown on your billing statement for the period ending on May 26, 2016.  This letter will confirm that your payment was received and applied to your account on June 28, 2016, and will appear on your next billing statement.  As a courtesy to you, we removed the $25.00 late fee from your account.  This situation had no negative impact on your credit report and your account is current with a minimum payment of $148.07 due by July 22, 2016.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, feel free to contact me at the number shown below.    Sincerely,  Michael J.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

[redacted]   [redacted]
 
August
18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
       Macy's
account...

ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to
Macy's Executive Office by the Revdex.com.  As a representative of this office, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank.  The service you describe
in your complaint is not typical of the level of quality customer service that
we strive to provide.  I apologize for
any inconvenience this matter may have caused you and I can assure you that
Macy’s does not engage in unlawful business practices of any kind.
 
In
researching this matter, I found that your billing statement for the period
ending June 2, 2015, had a $362.27 balance, with a $25.00 minimum payment due
by July 2, 2015.  We received your $50.00
payment on June 5, 2015 and your $112.27 payment on June 19, 2015, and your account
was charged a $4.07 interest charge resulting in a new balance of $204.07 due
by August 2, 2015.  When no payment was
received by the due date, a late fee of $25.00 and a $4.63 interest charge,
plus your $16.96 purchase, resulted in a new balance of $250.66, with a minimum
payment of $75.00 due by September 2, 2015. 
We received your most recent payment of $100.00 on August 10, 2015, and
as a one-time courtesy, on August 17, 2015, I removed a $25.00 late fee from
your account.  These two transactions will
be reflected on your next billing statement. 
Copies of the billing statements from June through August 2015 are
enclosed as reference. 
 
Our
records do not indicate any system issues for online payments this month.  We do have record of the automatic payment on
your account that was set up on August 5, 2015, for a payment on September 2,
2015.
 
For
future reference, Macy’s offers additional payment options.  When mailing payments, please send payment seven
(7) to ten (10) business days before your due date to ensure they are received
timely and to avoid a late fee.  Our
Online Bill Pay service on macys.com is free of charge and payments post to
your account the date you make them online. 
You may also pay at any register in our stores, as those payments post
immediately to your account.  Finally,
you may make a payment over the phone by calling the number on the back of your
card or on your billing statement.  These
payments are applied to your account the same day and are free of charge.  Please note, that you can pay on your Macy’s
account at any time; however, automatic payments cannot be scheduled within
three (3) days of each other, and if you do not pay at least the minimum
payment amount by the due date, your account will be charged a late fee.
 
[redacted], if I may be of further assistance, please
call me at the telephone number listed below.
 
Sincerely,
 
 
Janice D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
Enclosures / mailed August 18, 2015
 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Macy's indicated that they transfer the refund to may account but it didn't appear on my records and I make three call with the customer service and they can check their system for this call and every time they told me that it will take about 15 working day to refund the amount to my account so it means that their is no refund and the second issue that the additional fees totaling $28.18, which include interest and a late payment fee must not applied to my account because it isn't my fault
Regards,
[redacted]

July 28, 2016[redacted]Re:  Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted]        Macy’s Gift CardDear [redacted]:  I am in receipt of your complaint...

forwarded to Macy’s Executive Office by the Revdex.com.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We had hoped to speak with you personally regarding this matter; however, our attempts to reach you were unsuccessful, and we were only able to leave voice messages on April 12 and 13, 2016.  Please accept my personal apology for any inconvenience you may have experienced regarding this issue, and for the delay in responding to your concerns.We strive to provide the highest protection possible for all customers, and this includes extra security measures on gift card purchases.  I regret to inform you that we are unable to reissue the $400.00 gift card purchased on December 3, 2015, on the Macy’s account referenced above.  After reviewing our records, we confirmed the original receipt was present at the time this gift card was transferred to an EZ Exchange card ending in [redacted] on December 9, 2015.  A manager in our Consumer Protection Department spoke with you on March 25, 2016, and determined this gift card cannot be reissued since you no longer have the original purchase receipt.  Due to the high risk nature of gift cards, per policy we cannot accept an e-mail copy of your receipt, nor a photograph of the original gift card as evidence to reissue the gift card.  Our research also shows the signature for the EZ Exchange card ending in [redacted] is very similar to the signature on the original receipt from December 3, 2015.Please note, your account has gone past due for the billing periods ending January 29, 2016, through June 29, 2016.  As a result, your account was closed on July 20, 2016, in accordance with the DSNB Credit Card Agreement.  [redacted], thank you for bringing this matter to our attention.  If I may be of further assistance in the future, please do not hesitate to contact me at the number listed below.      Sincerely,Alison G.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

[redacted]Cincinnati Revdex.com7 West Seventh StreetSte 1600Cincinnati,
OH 45202Dear [redacted]: I am in receipt of the rebuttal for
[redacted]. On the advice of Bloomingdale's legal department, we are unable to
remove the blocks from his gift cards. We have been made aware that the gift
cards being sold by [redacted] have been compromised. [redacted] has been
previously advised that he must contact [redacted] to discuss any refund on his
purchase. Bloomingdale's has no affiliation with [redacted] nor any financial
responsibility for transactions on its website.Bloomingdale's considers
this matter resolved and closed satisfactorily.
Sincerely,Colette O.Bloomingdale's Executive
Office###-###-#### Extension [redacted]

[redacted]   [redacted]
 
 
July 22, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:    Revdex.com ID...

#[redacted]
         Macy’s account ending in [redacted]
         Bloomingdale’s account ending in [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your
complaint filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I
was asked to review and respond to your concerns on behalf of Department Stores
National Bank.  I regret any frustration
you may have experienced regarding the updating of your address.
 
My research shows the
physical address was updated on your Bloomingdale’s account on July 9, 2015,
through our live chat and verification was obtained.  An error occurred when the Macy’s account,
noted above, was not updated at the same time, however, I am happy to advise
you it has been corrected as of July 21, 2015. 
Please accept my sincere apology for any problems or inconvenience you encountered
in trying to resolve this issue with our associate.  A copy of your complaint and my response has
been forwarded to appropriate management so that this issue may be addressed
directly with the associate involved. 
Please note that due to privacy and employment laws, we are unable to
provide more details about any action that may be taken.
 
[redacted], thank you for
bringing this situation to our attention and giving me the opportunity to
respond.  Your feedback is critical as it
assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality.  If I can be of further assistance, please do
not hesitate to contact me at the telephone number listed below, as I would be
delighted to speak with you.
 
Sincerely,
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:     [redacted], Revdex.com
         Manager,
Customer Service   The Macy's card is issued by Department Stores
National Bank.