Macy's

I again thank you for your assistance. I did speak with Mr A. from Macy a little over a week ago. He expressed his apologies and offered to assist me with obtaining the wallet that I had been informed was discontinued. Directly after my complaint submission I monitored Macy's website daily  and have screen shots of the wallet still being advertised as for sale and ready for purchase. No discontinued item message anywhere. I informed him that I actually went to [redacted] and purchased a similar item and did not need one from Macy's. He has offered the $25.00 gift card and I'm still waiting on both his offer and the customer service offer of replacing my gift card used in the original order. At the receipt of those items I will be as satisfied as I can be in this matter.

[redacted]   [redacted]
December 10, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy's [redacted] ending...

[redacted]
Thank you for the kind courtesy you extended during
our conversations about the Revdex.com complaint we received
regarding the above referenced Macy’s account. 
On behalf of Department Stores National Bank, please accept my sincere
apology for the length of time it took to resolve this issue. This
letter is a follow up to our discussions. 
I was disappointed to read about the problems you
encountered in receiving your $144.11 Credit Balance Refund Check. Upon review, the above listed account that was
closed on January 7, 2013, is the only Macy’s account we were able to find on
file. 
After reading your complaint and speaking with you, I
can certainly understand your frustration with the events that transpired in
processing duplicates of your refund request. 
As you may know, we recently upgraded our credit system; and apparently,
part of the processing problems we encountered with the refund requests was due
to these system upgrades. 
We sincerely regret that you were concerned about
additional charges being applied to the account while it carried a balance due
to the duplicate refunds.  Because the account
balance was caused by a refund processing error, no late fee or interest charge
were applied to the account.  I am
pleased that we were finally successful in refunding your credit balance and
cancelling the duplicate refund check. 
As of today’s date, your closed account has a zero ($0.00) balance.   
[redacted], thank you again for bringing this matter
to our attention and allowing me to reply to your concerns.  Your feedback is critical as it assists us in
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality. 
If I can assist you in the future, feel free to contact me at the
telephone number listed below.
Sincerely,
 
[redacted] Randi P.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

March 02, 2016Dear [redacted]:  I am writing in regards to claim number [redacted] for customer [redacted]. [redacted] reported property damage at the time of delivery and has not received the settlement check. A voicemail was left for the customer with my direct number requesting he...

return my call. I have sent a follow up email to him, advising that I will have a check processed in the amount of $200.00, and will request the check be expedited to him. Sincerely,Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The sales person did not tell me exactly what it is when they pulled my credit. I was not aware of this until the last minute when I was handed with receipt  and told I was not subject to pay at that day. The person 'assisted' me for the process, and I realized its a credit card only after everything is done. I called you guys immediately then was told your department was closed for the day.  So in this case what do you think anything else I can do??  I am only complaining you failed to disclose this application fully to customers. I had to guess is there any commission behind to push the sales person to act like this.  This is fully unacceptable. You guys do not care a tiny whether your actions hurt others credit or not!  I do not demand anything else but only to remove the account completely.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am not sure why this company believes there is no legitimate reason when a customer did not know what they were doing so I don't understand why Macy's wants to punish a customer that was mentally incompetent. There is an error in reporting. I asked that they contact their legal counsel, I have contacted legal counsel. They could easily fix this but are not being at all willing to make an exception for situation that is very out of the box. I request that this be looked at by their legal counsel. I offered to pay this even though my mom doesn't remember making the purchases, if they will remove the negative marks. I am trying to work with Macy's here.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I reject the response as this furniture is does not match each;the legs of the table  are one color ;the side board another and the chairs are another. This set has never been used and still has the factory wrap on it. I would think a company like Macy's would not sale furniture that was discolored. One would think you would at least send a representative out to see if my issues does indeed exist instead of standing by your policy and not customer satisfaction. I am only asking for an American amicable resolution not a refund. Because your reputation is on the line ever time someone walks into my home and see this furniture.  I did attempt to resolve this but had to wait on a date for your service person to come out and the only way I received the date that I did receive was because your representative had a cancellation because my actual date was in October check your records. So based on your policy and procedure it was going to be past 3 days no matter how you look at it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
They finally paid me some of the money after an unnecessary and rude delay.  But it was not the $876 they originally promised me; instead it was $868.  That is $8 short.  Moreover, they wrongfully withheld money from me, collecting interest.  They should have paid interest.  Frankly, they also wasted approximately 6 hours of my time.  They never compensated me for that either.  They were rude and the apologies were hollow.  I am not satisfied.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Again, you state that this was delivered to my home address, as you can see it was left at my front door. Unless someone stole it or it was delivered to the wrong address. I did not get this product that I ordered. I've tried to call multiple times to resolve this issue with Macy's and nothing has happened. Ive continued to receive the same response. My balance of over $400.00 is due to interest and late fees on apparently a product that I never received and have for the past year try to resolve. I need this cleared up ASAP!
Regards,
[redacted]

[redacted]   [redacted]
November 19, 2015
[redacted]
[redacted]
[redacted]
Re:  Macy's [redacted] Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding...

your Macy's [redacted] Account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your request on behalf of Department Stores National Bank.
I am sorry to learn of your recent health problems, which forced you to file for bankruptcy.  Please know, because we received notification that you filed for bankruptcy, we were required to close your account.  Your account was closed on October 12, 2015. 
The purchases made on the account occurred after the bankruptcy petition was filed on July 9, 2015.  Unfortunately, charges made after a bankruptcy filing cannot be discharged in bankruptcy.  I have enclosed copies of the billing statements for the periods ending August 25, 2015, and September 24, 2015, as well as copies of the available signed sales receipts for the same time period.  Please know, upon reviewing your account, you were not charged late fees or interest during this time period, as your account never fell past due.  There were no fees charged to your account; therefore, your request to remove fees cannot be fulfilled.   
The account balance as of the last billing cycle prior to the bankruptcy was $0.00.  The current balance of $819.74 is the result of purchases, credits and payments which have occurred since the bankruptcy filing.  You remain financially responsible for the remaining balance of $819.74 and should contact a recovery Department Representative at ###-###-#### immediately for payment arrangements.
I understand that you have been unsuccessful in accessing your account profile online at macys.com. Be advised, you are unable to create a profile online, as your account was closed due to the bankruptcy that was filed.
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Jessica P.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc:  Revdex.com
     Complaint ID: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Macy's does not process the credit (I have not seen any credit from Macy's) and make false statements to customers repeatedly. Their strategy: do not deal with it until later, since there is no penalty.Whether this is an honest business practice, customers are the ones who suffered. So-called compensation is a $25 gift card, which requires customers to shop again. Customers havespent numerous hours, many phones calls including hold time on the matter. Customers will only accept this if they think their time has no value.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I called Macys credit services the day the fraud charges were put to my account in August 2015.  I closed my account on that day and filled out the fraud paper work soon there after.  I also filled out the dispute charges on their website in August.  The date of Sept 12th in their response is untrue and a flat out lie.  There is documentation of me closing the account and calling the company on August 24th. Macys claims to have never received the fraud paper work.  I called 3 times to try to get the paper work sent to me again.  I emailed Macys using their secure message center on their website through my credit card account and no response had occurred.  After 4 secure messages, 5 phone called, and two emails responding to my statement stating a payment was due, I finally got ahold of a humanbeing after waiting on hold for 58 minute, that is not a lie, and the person said they would resend the paper work.  I still have not received the paper work to submit to finalize this process.  This company is holding me accountable for money I did not charge and is so incompetent to even be able to send paper work via USPS to review this issue.  I refuse to work this this company as this issue has been going on since the end of August and they have done nothing to resolve this issue.  The issue is still outstanding and I still do not have the appropriate paper work they are requesting.  I have asked the company to re-mail, fax, email, certify mail the document and they are refussing to do so and still holding me accountable for the transactions.Macy's credit website also does not work properly and I cannot view my statements on this account to document what is going on.
Regards,
[redacted]

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. After speaking with the customer she was very upset with how the situation was handled and felt it could have been addressed in a more informative manner. I apologized and offered a discount on a future online order and advised I...

will send the feedback to the appropriate individuals for review. Based on this information we are considering this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Within 2 days they replaced the missing item.
Regards,
[redacted]

[redacted],
 
We
received the complaint for [redacted] and [redacted] regarding ID [redacted]. The
customer stated the bed frame was missing the parts to assemble and the drivers
caused property damage. We have set return documents to credit back in full the
merchandise and have sent the...

customer a settlement letter for the property
damage for them to sign and return to receive the credit.
 
Macy's
Executive Office

I now need to open another complaint against Macys.  The first complaint was that Macys damaged my credit rating by issuing an invoice from 2010.  No call was made regarding this invoice, no invoices were sent with a past due no notice, and Macys admitted they sent the bill to the wrong address in 2010.  I should not have paid the old invoice but went ahead to clear the matter.The second complaint is that Macys sent me a late fee for the bill I just paid.  In addition when I talked to Nancy Mobley at Macys she told me to send the check to her and she would take care of it.  Now Macys sent me another letter to say my check was late because it was posted to the wrong address.  I left a message for Miles Poston last week and did not receive a call back.  I also a message for Nancy Mobley today.  I refuse to pay a late fee due to Macys numerous mistakes.  If anyone owes  money it should be Macys for the hassles they have caused me, my credit rating, and my mortgage that cost more because of the erroneous credit error.Thank you,[redacted]

[redacted]   [redacted]  [redacted]   February 15, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in...

[redacted]         Dear [redacted]:  We are in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any frustration or inconvenience you may have encountered regarding this matter.  Be assured that Macy’s does not participate in unethical or deceptive business practices of any kind.   I was disappointed to learn that after you purchased two pieces of luggage on May 5 and 6, 2016, and mailed two rebate offers of $20.00 each in the time period indicated of May 5-7th, 2016, and that you still have not received the rebates as promised by the Rebate Department in December 2016, and January 2017.  I contacted the Rebate Department on January 26th and 27th, 2017, requesting the status and replacement of the two $20.00 missing rebates with the tracking numbers you provided of [redacted], and [redacted].  They advised that they were mailed on July 26, 2016; however, I emphasized that you never received them, and requested to have them reissued.    On January 28, 2017, I spoke with a Rebate supervisor, who promised to reissue the two $20.00 rebates with the tracking numbers of[redacted]-[redacted]-[redacted]and[redacted]-[redacted]-[redacted] Please allow 4-6 weeks to receive them by mail.  Due to the extensive delay and as a gesture of goodwill, I processed a $40.00 credit adjustment to your Macy’s account, which was applied on January 29, 2017.  As the date of this letter, your account balance is 422.74.      [redacted], thank you for bringing this matter to our attention and allowing me the opportunity to respond.  We understand that you have a choice of where to shop and we are sorry this situation may have jeopardized our business relationship.  If I may be of additional assistance, please do not hesitate to contact me at the number noted below.     Sincerely,     Alison G. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
January 25, 2016
[redacted]
[redacted]
[redacted]
Re: Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent inquiry through the Revdex.com regarding...

your Macy's account referenced above. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
The account referenced above was opened on February 16, 2013, and you made purchases in the amount of $536.13. On March 4, 2015, payments totaling $536.13 and additional purchases totaling $494.44 were made at the Macy's [redacted] Store. Because no further payments were received, your account accrued monthly late fees and interest charges until the account eventually charged off on November 16, 2013, with an outstanding balance of $647.82.
I have enclosed copies of the monthly statements for the billing periods ending February 16, 2013, through March 16, 2013, and copies of the available signed sales receipts for your review.
There is no record that the Macy's credit card was reported lost or stolen as you mentioned in the Revdex.com correspondence. If after reviewing the enclosed documentation, you still feel that the purchases were made fraudulently, we require a completed Statement of Fraud form (enclosed) as well as two (2) forms of identification in order to investigate your claim. Please send these documents to my attention at the address above within thirty (30) days from the date of this letter. If you determine the charges are yours, please contact me at the telephone number below to make payment for the outstanding balance on your account.
[redacted], thank you for allowing me the opportunity to respond. If we may be of further assistance, please feel free to contact us at the address above.
Sincerely,
Diane M.Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc:  [redacted]
       The Revdex.com
       Case # [redacted]
 
This is an attempt to collect a debt and any information obtained will be used for that purpose.