Macy's

September 1, 2015
 
[redacted]
[redacted]
[redacted]
[redacted]
 
re: Revdex.com
Complaint ID: #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your additional concerns forwarded to us by the RevDex.com for this complaint.
 
On
behalf of Macy's, please accept my apology for any inconvenience you
experienced due to receiving your macys.com order refunds in the form of gift
cards. We regret the delay in resolving this for you. The refund gift card
value of $67.50 did posted on August 21, 2015 and the $60.96 gift card value
did post on August 24,2015 as credits to your [redacted] ending in 4129.
Unfortunately, it may take a few additional days for you to view the credits on
your [redacted] account.
 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted] Cincinnati Revdex.com

March 31, 2017[redacted]Dear [redacted]:I am writing in regards to complaint ID # [redacted]. I am sorry for the issues you are having with the yourmattress and warranties. Because the issues are not covered by the manufacturer, we will not be able to...

pickthe mattress set up. This will be your responsibility to dispose of it. As a goodwill gesture, we would like tooffer a full refund of $ 1130.52.I would like to extend the offer to include a discount of 15% off a new mattress selection. This would behonored once the delivery of the new mattress has been completed. If you choose to reselect we can offer toremove the old mattress. There is a small fee of $25.00 for this service. Although, I would be happy torefund this once the delivery has been completed.We value your business, and hope we have been able to turn this bad experience around.Sincerely,Macy's Executive Office###-###-####

December
1, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:    RevDex.com ID #[redacted]
         Macy's
[redacted] ending...

[redacted]
         Macy's
account ending [redacted]
Dear [redacted]: 
I am in receipt of your complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank. 
Please accept my sincere apology for any frustration
that may have been caused while trying to add the Macy’s [redacted]
account noted above, to your online profile and view your statements.  Unfortunately, you will have to speak with
Technical Assistance regarding this matter. 
For your convenience, I have requested they reach out to you directly at
the number you provided in your complaint to resolve this issue.  If it is easier for you to contact them,
please call ###-###-####, option 6.
While I can certainly understand your frustration
surrounding these events, it is not Macy’s policy to compensate for
inconvenience of time.  However, as a
gesture of our goodwill, I have enclosed $50.00 in Macy’s Money coupons that can
be used at any Macy's store.  We realize
that you have a choice of where to shop and it is regrettable that this
misunderstanding has jeopardized our business relationship. I hope you will reconsider closing your
account and allow us the opportunity to renew your faith in us. 
Ms. [redacted], thank you for bringing this matter to
our attention and giving me the opportunity to respond.  Your business is important to us, as well as
appreciated.  Please do not hesitate to
call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Rhea
B.
Macy's
Executive Office
###-###-####
Extension [redacted]
Enclosures/ mailed December 1, 2015
cc:     [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do wish however, that Macy's looks into and improves their customer service for future customers at the downtown [redacted] Macy's mattress and furniture dept.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]I placed an order in March of 2017 on the Macy’s website. The order was never received the first time and was a total of 2 items, the order was resent. I needed to return this order because of sizing, however because of Macys error in their billing and online order system per Sebastian, a supervisor I spoke with, no one can find the order. I recently submitted the return via UPS shipping label, Macys has acknowledged receiving it however the supervisors cannot find the order in the system, even though the Macy’s return label was intact on both items and received by Chen from Macys. All I would like is a credit to my account or a gift card for the items returned, I returned items bought from the store and Macys will not give me a credit. Tara B.[redacted], from the Executive Office, sent an email to me saying that the items were not from Macys, even though the tags were all attached with Macys return labels?? So she said she would not be able to return the items, and was looking into why the items were not sent back to me. This was in July, and it is now September. I have attempted multiple times to call the Executive Office and left several messages for Tara B[redacted] with no response.Desired Outcome: Refund/Gift Card/Merchandise returned

Hi [redacted], I have attempted to reach [redacted], however the phone number listed does not allow a voicemail.  I have processed a credit in the amount of 178.00 in the form of a check payable to [redacted].  The 178.00 constitutes the Worry No More fee charged to [redacted]...

for the extended insurance warranty.   The consumer should allow approximately 14 days for delivery. Teresa M.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

Hello [redacted],This is [redacted].  I am responding to your latest message.  I apologize for this delay.  I did hear from the Executive at Macy's Corp Office.  His name is Steven C.  He told me they have transferred all of my payments to the new acct, that they created....

They also deleted all late fees and charges.  They are suppose to send me a check for overpayment, but it has been 3 weeks and I have not received it.  This has also caused a big problem for my credit standing, which they are suppose to correct for me.I want to Thank You so much for helping me. Have a blessed day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I did not want to respond to this complaint until I was sure that Macy's was not going to respond. I spoke with them and also received their assurance that my credit card would be credited for the amount promised. As of today, I have still not received this credit. I am sorry I did not respond sooner, with the holidays, I was inundated with things to do. Please keep this complaint open until this matter has been resolved.Thank you [redacted],[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.That is correct there was an issue with processing of my payment; however, I was never notified of this error until after the next billing statement when both interest and late fee were applied. I also refuse to think that many calls in a 24 hour period is a courtesy- it is harassment. Especially after I acknowledged the reminder and explained I would look into it.
Regards,
[redacted]

Dear [redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced while attempting to return items from your order # [redacted]. We will accept this return as...

an one time courtesy. We have sent you a return label; once you return the merchandise we will issue credit back. As a valued customer we appreciate your feedback, and hope you continue to shop at Macy's. [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Dakota B[redacted]Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-####-#### Fax: ###-###-####

August 29, 2016 [redacted] Re:  Revdex.com Complaint ID#[redacted]        Dear [redacted]: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's...

Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you. Macy's works hard to deliver high-quality products at a great value.  We are a company known for having great sales and promotional events, as well as great assortments.  Increasingly in this economic environment, customers are asking for, and responding to, coupons they receive in the newspaper or mail. Unfortunately, given the wide range of merchandise we offer in our stores, some items are not included in our coupon offers. While we understand this may cause some disappointment when a customer wants to buy an item not covered by a coupon, we list the exclusions clearly and prominently on each coupon.[redacted], as a token of our appreciation for your continued business, enclosed is a $25.00 gift card to use at any of our Macy’s stores or on-line at macys.com. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,Monique M.Macy’s Executive Office###-###-#### Extension [redacted] Enclosure cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have had an account with Macy's since November of 2012. In the four years that I have had this account, I have paid it off over and over again. I believe that I have shown responsibility time and time again, and that I have proven that I am a responsible card holder who owns up to my debt, especially with Macy's. The company is saying that they have to report accurately whether or not it is in favor of the customer, but I know for a fact that the company is able to do goodwill adjustments. Four years of loyalty and constant payments in full-- is that not enough to show that I have no ill will towards this company? On top of that, the company is who decides whether or not I'm late on a payment because they're the ones who decides when I'm even supposed to pay, so therefore if the company decides I'm late, then I'm late, but if they decide I pay as agreed, then I pay as agreed. The company is who decides what is accurate or inaccurate. By not adjusting this mark on my credit, the company is choosing to hinder me from receiving home loans with lower interest because the mark has brought my credit score down significantly. The damage of that is far greater than any damage I may have done to the company by paying late once in four years, and if I'm greatly affected by this, I will bring this issue to my law firm and let my lawyers deal with the company's legal department instead.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
This is quite possibly the worst customer service I have ever received. Prior to filing a complaint with the Revdex.com I spoke with customer service, and they were not able to resolve the issue (I was forwarded to two different representatives/different departments). Their inability to resolve the problem is was prompted me to contact the Revdex.com in the first place.  I do not have access to my account online and I received statements in the mail (not via e-mail as requested). This problem should have been resolved when I initially filed the complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Michael contacted me from Macy's and took care of the matter from their end. I appreciate his call, kindness, and time. Unfortunately, I was not able to get through when I tried to return his call because I would have liked to thank him personally.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  In my previous complaint to the Revdex.com,I was promised by Melissa Unger, that my order would be cancelled. It was NOT cancelled. The order was shipped to me and I had to go out of my way to return it. Once the return was received by Macy's, I was credited $ 53.49. Not the price I paid. which was $213.96. I returned 4 blinds and got a credit for 1. I want the rest of my money credited to my PayPal account.This is the most ridiculous experience I have ever had with a company. I am tired of going through all of this because of Macy's poor customer service.  Desired Outcome: I want the balance owed to me , which is $160.47. I want this done immediately.

May 3, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com ID #[redacted]       Macy's [redacted] account ending in [redacted]        Macy’s account ending in [redacted] (closed/converted)     ...

 Bloomingdale’s account ending in [redacted] (closed)Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com.  As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration you may have experienced when you called to speak with a representative while trying to resolve this issue.  Be assured that we do not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.  My research found that you do not have an open or closed joint account with us. You only have an individual Macy’s [redacted] account ending in [redacted].  On June 8, 2015, we sent you a Notice of Change in Terms and Right to Opt Out (copy enclosed), which took effect on July 21, 2015.  You were advised in that notice that your Credit Card Agreement was changing and we replaced it with a new one.  This notice also advised you that your Store Account associated with your Macy’s [redacted] account was being closed, but that you may continue to use your [redacted] card to make purchases at Macy’s and everywhere [redacted] is accepted.  Your account was converted to a single credit line that can be used at Macy's and outside of Macy's, everywhere [redacted] is welcomed.  Since that time, you only have an [redacted] account number and on September 16, 2015, a Macy’s [redacted] card ending in [redacted] and containing the new security chip was sent to you.Further research found on February 28, 2016, you contacted us by phone to close your Bloomingdale’s account ending in [redacted] and Macy’s account ending in [redacted].  When closing the store account the [redacted] must also be closed.  A review of the account notes verified our security procedures were followed to confirm that it was you, the actual accountholder, who was calling to close the accounts.  I am sorry if there was a miscommunication with our phone associate and you did not wish to close both of these accounts.  The information you have provided has been forwarded to the appropriate parties so that they may address this issue directly with the associate.Concerning the reopening of your account Macy’s [redacted] account ending in [redacted], once an account is closed, we are required by law to determine the customer’s ability to repay additional credit and ensure you still qualify for an account.  With your permission, we will review your current annual income information compared to the minimum payments due on all your existing loans and monthly expenses, as they appear on your credit report and determine if we can reopen an account.  Our records show you contacted us by phone on March 8, 2016, you consented, and the process was completed resulting in the reopening of your Macy’s [redacted] account as requested.The “Thanks for Sharing” program was open for enrollment for the fee of $25.00, which must be charged to your Macy’s account, starting in September 2015, to accumulate 10% rewards on your qualifying purchases from the date of enrollment through December 31, 2015.  A review of your account confirmed you were using your card during this period; however, you did not sign up for the “Thanks for Sharing” program.  Therefore, we are unable to accommodate your request to refund points, or any benefits or offers you may have missed.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]Enclosure /mailed May 3, 2016cc: [redacted], Revdex.com      Manager, Customer Service

[redacted]   [redacted]
 
 
 
 
July 13, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
 
Dear [redacted]...

[redacted]: 
 
I am in receipt of your complaint forwarded to us by
the Revdex.com.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns.
 
In
reviewing the status of your complaint, the gift cards were left at the Estee
Lauder cosmetic counter in our [redacted] Store.  The store manager, [redacted], has agreed to
return the value of the unused gift cards to you.  We understand that you met with [redacted] and
that this issue is resolved. 
 
[redacted] I appreciate that you brought this matter to
our attention and gave me the opportunity to respond.  If I may be of assistance in the future,
please do not hesitate to contact me.
 
Sincerely,
 
 
 
Janice D.Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted],
Revdex.com
       [redacted], Store Manager [redacted] Place

[redacted]   [redacted]
*       February 6, 2017     [redacted]...

[redacted]                                   ...⇄ [redacted]   Re: Revdex.com Complaint #[redacted]         Gift Card Replacement   On behalf of Macy’s:                                   �...⇄   Contact Date(s) With Customer:  February 1, 2017   Complaint Summary:  Ms. [redacted] is reporting that a $50.00 gift card promised to her from our Customer Service Department in December 2016, has yet to be received.   Resolution:  I have researched [redacted] account and confirmed the notations made on December 27, 2016, from Senior Manager and Credit Systems and Operations Supervisor, Kareem S., where a gift card was requested.  I emailed Kareem S. to request the previous gift card number, in attempts to cancel the original card as a replacement card is being requested in the Executive Office.   I spoke with [redacted] on February 1, 2017, and have advised that a replacement card has been requested and that it will take seven (7) to ten (10) business days to receive.       Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The response and resolution by the business is thorough, professional and appropriate in regards to my complaint.Thank you for your assistance.
Regards,
[redacted]