Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Yes that is correct. Just waiting on a pickup and credit.
Regards,
[redacted]

January 31, 2016
[redacted]
1 E Fourth St.Suite 600
Cincinnati, Ohio 45202
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in the complaint. Based...

on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension [redacted]

April 28, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com ID #[redacted]       Macy's account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive...

Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any confusion or frustration that may have been caused regarding the interest charged to your Macy's account and for the problems you encountered in trying to resolve this issue.  Be assured that Macy's does not participate in dishonest or deceptive business practices of any kind.According to the enclosed Department Stores National Bank Credit Card Agreement, if the minimum monthly payment is not received by the due date shown on your statement, which for your account is the 1st of every month, late fees are applied to the account.  Furthermore, for any month the balance-in-full is not paid, interest is charged on the balance from the first day of the billing cycle until the date that your payment is received.  Our records show that your billing statement for the period ending June 1, 2015, had a balance of $81.84 with a $25.00 minimum payment due by July 1, 2015.  A payment was not received by the due date.  On December 8, 2015, during your telephone conversation with a representative, credits totaling $139.00 in late fees and $6.91 in interest were posted to your account and a $25.00 payment was made by you.  These are reflected on the billing statement for the period ending January 5, 2016.  The $8.00 interest charge, that appeared on this same statement, was for the funds loaned to you between the last bill date of December 4, 2015, and the date (December 8, 2015) that your $25.00 payment and credits totaling $145.91 were applied to your account.  The zero balance letter (copy enclosed) you received dated December 9, 2015, states the current balance on your account is zero.  It also states that this may change if there are any outstanding charges, credits or final interest charges assessed.  However, I was happy to see on January 25, 2016, when you contacted our office by phone, the liaison you spoke with removed the $8.00 in interest as a courtesy leaving your account with a zero balance as reflected on your statement for period ending February 3, 2016.  Copies of your billing statements for the periods ending June 1, 2015, through February 3, 2016, and the Credit Card Agreement are enclosed for your examination.  In August 2015, we underwent a scheduled system update and redesign of our macys.com website and there were intermittent times when customers were unable to view their account information or make a payment, but that has since been corrected.  A review of your account notes confirm, when you contacted us by phone on December 8, 2015, that you were able to make a payment and at your request the account was updated to receive paper statements.  Please know that our calls are intended as a courtesy to remind customers of a recently missed payment, as well as an opportunity to assist our customers with maintaining a good payment and credit history with us.  While we may call a customer any day of the week between 8 a.m. and 9 p.m. in the consumer’s time zone, we regret any inconvenience you may have experienced and for any difficulties you may have in reaching our representatives.Concerning your request to never reopen your account and to be removed from our system, once a Macy’s account is closed, you would need to reapply.  We are required by law to determine the customer’s ability to repay additional credit and ensure you still qualify for an account.  Also, the USA Patriot Act requires financial institutions to obtain, verify, and record information that identifies each person who has an account.  Therefore, I must respectfully decline your request to completely remove your account information from our system.  For more information about the USA Patriot Act, kindly visit the Government’s website at www.justice.gov.  We are unable to give you a direct phone number for Mr. Terry L., Chairman, and CEO, Macy's Inc.  He has a special staff of individuals who assist him in responding to all telephone calls and written inquiries.  Therefore, there is not another address or phone number to use, as all of our customers' calls and letters are forwarded to this staff.  However, please understand that he is informed of all inquiries through a monthly report that is compiled by us.[redacted], thank you for bringing this situation to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]Enclosures /mailed April 28, 2016cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  [Macy's told me very clearly that they would NOT allow me to return the furniture after more than one request. They never offered to pick up the furniture either. It wasn't until I emailed a top executive at their headquarters in [redacted] and wrote a negative comment on their webpage for the product that the then responded and not immediately. Because it was unhealthy to keep the furniture after Macy's said no more than once, I choose to have a consignment shop sell them which they did in just two weeks. It wasn't until a bit after this that they finally even called and their customer service fellow said they could only offer me $900 unless They had the "furniture in their warehouse" and even asked if I could get it back! Their response is why I cut up my Macy's card and vowed not to return to shop there and to contact the Revdex.com. If they consider the matter closed then there is no hope of getting the money they still owe me but I will stick to my guns and they will loose potential purchases from me. So be it. Lesson learned.
Regards,
[redacted]

[redacted]   [redacted]
 
June 20, 2016
 
 
[redacted]
 
Re: Macy's Account Ending in [redacted]
    Complaint ID [redacted]
 
Dear [redacted]: 
 
I am in...

receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
 
Due to privacy issues and security concerns, we have responded directly to the owner of the above-reverenced Macy's account.  A letter will be mailed within a few days to the accountholder at the address on file.  If you have any additional concerns or questions, please contact us.
 
Sincerely,
 
 
 
Nancy M
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted]
    The Revdex.com

P.O. Box 52184   Phoenix, AZ 85072-2184
February 22, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy’s account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
Please accept my sincere apology
for any inconvenience you may have been caused when attempting to return your
online items and not receiving the credit to your Macy’s account.  On February 2, 2016, we initiated the adjustment
of $64.66 and $445.20 to your Macy’s account listed above and the process was
completed by February 14, 2016.  In
addition, I removed the late fees totaling $64.00 and the interest charges
totaling $22.66, resulting in a credit balance of $0.35.
I cleared our internal records of
any delinquency associated with this issue. I have also requested that [redacted], [redacted],
and [redacted] delete the delinquencies for December 2015 through February
2016.  Please allow the agencies
approximately 7 to 10 days to make the necessary corrections to their
files.  Until then, this letter will
serve as confirmation of this request. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me. 
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  Tina Geers,
Revdex.com

September 8, 2015[redacted]
[redacted]Re:  Revdex.com complaint #[redacted]        Macy’s account ending in [redacted]On behalf...

of Department Stores National Bank:   Contact Date with Customer:  September 4, 2015Complaint Summary:  [redacted] made a payment online August 20, 2015, and called on August 21, 2015, to inquire why the payment had not come out of her bank account yet.  The associate advised her we were updating our system so her payment would not be coming out and to go into the store to make a payment, which she did.  When she checked her bank account, both payments had been deducted so she called August 25, 2015, and requested that $167.32 be refunded directly to her bank account and not a credit to her Macy’s account.Resolution:  I called [redacted] and she confirmed she had received the total credit of $182.05, which included a credit balance of $14.73, directly to her bank account as requested.  She also advised me she had contacted the Revdex.com to let them know the case was closed and she had received her refund.  I apologized for the incorrect information she received when inquiring about her online payment and any inconvenience she may have had regarding the refund of the double payment and advised her of her current balance of $205.02.Rhea B.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

July 07, 2015
 
 
[redacted]
[redacted] 
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint. 
I have issued a refund in the...

amount of 95.21 for an authorization hold
still appearing on [redacted] credit card. 
She can expect to see this refund on her account within 5 business
days.  We consider this matter
closed.  Please let me know if you have
any questions.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.After review, our records indicate that the service technician found that the top of...

the arm on the chase was crushed. Unfortunately, we also show that this merchandise is no longer available and has been discontinued by the manufacturer. Due to this, we are unable to replace the chaise.I do show that you have been offered a keep as is for a discount of $554.00. If this is acceptable, we would send you an agreement to sign. Please be advised that a keep as is agreement voids the manufacturer's warranty on the entire sectional sofa.You may also choose to return the sofa set in your home and reselect a new set. We would coordinate delivery of your new sofa with the pick-up of the one in your home. Upon return to our warehouse, you would receive credit for the sectional sofa currently in your home. Please let us know how you would like to proceed.  Sincerely,Jennifer C.Macy's Executive Office###-###-#### EXT [redacted]

[redacted]We are in receipt of Revdex.com complaint [redacted]. We have spoken to the referenced customer and have resolved all issues as expressed in the complaint. Based on this we consider the matter to be closed satisfactorily.Thank you,William A.Macy’s Executive Office###-###-####Extension: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   [I do not have the card, it must have been lost. I provided my mailing address to P. O. Box due to community mailbox. I DO NOT under any circumstances provide my personal information over the telephone due to 3 separate I'D thief. Since I do NOT know the account number, difficult to administer the common sense methods outlined in response. Seems as if MACY'S is determined to NOT provide concrete alternative logical methods to resolve problem without me jeopardizing my confidential integrity. I have P.O. BOX for the exact reason outlined, minimizes THEFT. This is getting nowhere and this one sided proposal is not addressing nor solving the problem. I have yet to receive a bill or card, I suggest that YOU contact customer services and have both items send to my P.O. BOX.Regards,[redacted]

I am in receipt of [redacted] complaint ID [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have, however, left her several messages regarding her concerns, and...

included my contact information should she desire to contact me. Based on these facts, Macy's considers this complaint closed.Colette O.Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
 As of yet, Macy's has not reached out to me to settle my complaint.

April 19, 2016
[redacted]
Cincinnati Revdex.com
1 E Fourth St.
Suite 600
Cincinnati, OH 45202
Revdex.com Complaint #[redacted]
Dear [redacted]:
We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint....

Based on this, we consider the matter closed satisfactorily. Thank you.

Sincerely,
Jan B. Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]

August 25, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of...

the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.    In researching this matter, our records confirm the above-referenced account was coded deceased and closed in error. Please be assured that your confidential information was not compromised.  Macy’s goal is to have professional and knowledgeable associates available to address our customers concerns.  Accordingly, I shared your comments with our Customer Service Managers so they can follow up.   I am happy to inform you that I have corrected the account coding and requested the credit reporting agencies update their records to note the account closed at customer’s request and remove the deceased coding.  Please allow the agencies thirty (30) days to update their records.  Until then, this letter will serve as confirmation of this request.   As of the date of this letter, your account is closed with a zero ($0.00) balance.  Because the account was closed over two years ago, we are unable to reopen it.  We welcome you to reapply for a new account to meet any future credit needs.  You can apply in store or online at www.macys.com.  If approved, you would qualify for a New Account Discount on your purchases made within the first two days that the account is open, up to $100.00.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]Cincinnat Revdex.com1 E Fourth StreetSte 600Cincinnati, OH 45202Dear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have,...

however, left her several messages over the past two weeks regarding her concerns. In my last attempt to reach [redacted] by phone, I reached a message that stated the phone was no longer in service or disconnected. [redacted] was concerned about not receiving her return credit. The return credit was given via a gift card, which was then used to place two online orders in her name. As I have not had a response to date, I am closing this issue. I remain available should the customer contact us again. Based on the above, Macy's considers this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

December 08, 2016Cincinnati Revdex.comAttn: [redacted]1 E 4th Street; Suite 600Cincinnati, OH  45202Re:   Revdex.com ID Number: [redacted]Dear [redacted],We are in receipt of your letter regarding the above referenced number. We are very troubled to learn of our customer’s...

displeasure with our handling of this matter, and it is our intention to clearly explain to you our position.  Let me assure you that Macy’s cares deeply about its customers.  Macy’s considers customer safety a top priority, and we take every customer incident very seriously. A thorough investigation was conducted into the facts of this incident. A detailed incident report was taken at the time of the incident, and multiple photographs were taken of the scene.  In addition, our investigation included statements from our customer, as well as other individuals who inspected the area. Our customer reported to the store, at the time of the incident, that he stepped on a pin in the floor of the fitting room. He said he was not bleeding, did not feel it punctured his foot and just wanted to let someone know about the fitting room incident. Upon receiving the incident report from the store, we spoke with the customer and he communicated to that he was stuck by pins on both of his feet multiple times and had sought medical treatment for his injuries.  The customer provided medical documentation to support that he did indeed treat for the injury. After careful review of the documentation, we made what we felt was a very nice gesture on our part to resolve this unfortunate matter. The customer was given ample time to refute or discuss our offer during the phone conversation and in doing so, made a demand to resolve in an amount that we felt was not reasonable based on our liability investigation and the subsequent injury. Our offer is still open and we would be more than willing to continue efforts to resolve if our customer is willing to do the same.  Sincerely,KATHERINE D.###-###-####, ext. [redacted]

[redacted]   [redacted]
January 26, 2016
[redacted]
[redacted]
[redacted]
Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to us by the Revdex.com.  As a...

representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
According to our records you were enrolled to receive monthly electronic billing notifications.  These notifications were sent to [redacted].  We have no record that these notifications were returned as undeliverable.   
As stated in our Department Stores National Bank Credit Card Agreement, a late fee is applied if the Minimum Payment Due is not received by the ''Payment Due Date'' shown on your statement.  Similarly, a monthly interest charge is charged if you do not pay the full balance each month.  As evidenced on the enclosed copies of the monthly statements for the billing periods ending July 21, 2015, through December 25, 2015, your payment due date on your account is the 21st of each month.  Our records indicate we did not receive payments on the account between July 17, 2015, through December 28, 2015, when your $144.59 payment was received. 
I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above referenced Macy's account.  It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report. 
While the decision we made may be disappointing, we trust you understand the logic behind it.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please do not hesitate to contact me.
Sincerely,
Erica H. Macy's Executive Office
###-###-#### Extension [redacted]
cc: Revdex.com
    Case # [redacted]
    [redacted]
Enclosures

[redacted]   [redacted]  March 23, 2016 [redacted]
[redacted]
[redacted] Re:  [redacted] – Case
#[redacted]        Revdex.com...

Complaint ID
[redacted]        Macy’s account ending in [redacted] for
[redacted] Dear
[redacted]:  I am
in receipt of your complaint filed with the [redacted] and forwarded to Macy's Executive Office.  We also received a similar complaint you
filed with the Better Business about this account.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  It was a pleasure speaking with
you on March 16, 2016, and I appreciate the courtesy you extended during our
conversation.  This letter is a follow up
to our discussion.I
was disappointed to read that the $225.59 check you mailed to pay off the
account balance was not applied in a timely manner, and you had to send us a
copy of your cancelled check for our Billing Adjustments Department to research
your missing payment.  Our records indicate
that the Macy’s account number listed on your check does not match the account
number referenced above, and we were unable to originally apply the payment to
your account.  On March 14, 2016, we
applied your $225.59 payment dated January 26, 2016, leaving the Macy’s account
ending in 8534-0 with a zero ($0.00) balance. On March 16, 2016, we e-mailed you a zero
balance letter to confirm the account’s paid status (copy enclosed).We
updated our internal records regarding the paid-in-full, charged-off status of
your account and requested [redacted], [redacted] and [redacted] to update your
credit profile.  Kindly allow the
agencies approximately seven (7) to ten (10) business days to make the
necessary corrections to update their files. 
This letter will serve as confirmation of this request.  Please
note that credit reports are managed by the credit reporting agencies and we
are unable to provide you with a copy of an updated credit report.  You may contact the credit agencies directly
or obtain a free annual copy of your credit reports from the credit reporting
agencies at www.annualcreditreport.com.  [redacted], thank you for bringing this matter to our attention and giving me the
opportunity to reply.  If I may be of
additional assistance, do not hesitate to contact me.   Sincerely, Ms. Randi P.Macy's Executive Office###-###-#### Extension [redacted] Enclosures / mailed March 23, 2016cc:  [redacted]  [redacted], Revdex.com

While I’m dealing with a $2.00 revolving interest fee, when I called December 19 my account was already closed. The communications on December 19th was a settlement. I was told if I paid the $110.40 all fees and interest would be removed. Therefore, I should not have received additional fees.