Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I've called Macy's several times after receiving her voicemail. As of today @ 11:00 am I've left a message with executive office to call me.
Regards,
[redacted]

[redacted]   [redacted]     August 2, 2016   [redacted]   Re:  Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]...

  Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.   Our research confirms e-mail alerts were successfully sent to you at [redacted] to inform you that your billing statements were ready to view for the months of May through July 2016.  We show no e-mails being returned undelivered or system issues that would have prevented the delivery.  Therefore, we are unable to accommodate your request to remove the delinquency from your credit bureau report.  However, on July 28, 2016, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.    Upon review of your account, I found that the billing statement for the period ending May 16, 2016, had a $14.84 balance (purchase from the Dollar & Up), with a $14.84 minimum payment due by June 12, 2016.  When no payment was received by this date, your account was charged a $2.00 minimum interest charge in accordance with the terms of the Department Stores National Bank Credit Card Agreement.  The billing statement for the period ending June 15, 2016, had a $16.84 balance with a $16.84 minimum payment due by July 12, 2016.  When no payments were received, your account was charged a late fee ($16.84) and interest charge ($2.00), and was reported as thirty (30) days past due to the credit reporting agencies.  We received your telephone call on July 22, 2016, and per your request, a customer service representative removed the late fee of $16.84 and interest charges totaling $4.00.  Enclosed are copies of your billing statements from May 16, 2016, through July 15, 2016.  As of the date of this letter, your account is open with a balance of $14.84 due by August 12, 2016.   Furthermore, I found that our Fraud Department reviewed the $14.84 charge from April 17, 2016, and confirmed that the purchase was not fraudulent.  If you would like to initiate a fraud claim please complete the enclosed Statement of Fraud form and fax the information to our Fraud Investigation Department at ###-###-####.  You may also contact our Consumer Protection Department at ###-###-####.    Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed August 2, 2016   cc:  [redacted], Revdex.com

April 25, 2016[redacted] Re:  Revdex.com Complaint [redacted]       Macy’s [redacted] account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by...

the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. In August 2015, we underwent a system conversion for the Macy’s credit card accounts as well as the credit servicing pages accessed through the macys.com website.  Unfortunately, the implementation of this upgrade caused an error to occur and electronic statement notifications were not delivered to some customers that did not update their profile.  Please accept my sincere apology for any frustration this matter may have caused you. Upon research, I show the late fees from December 2015 through February 2016, totaling $98.89, were removed from your account on February 29, 2016.  On April 8, 2016 we cleared our internal records of any delinquency associated with this issue, and have requested that Equifax, Experian, and TransUnion update their records and delete any history of delinquency from the time period of December 2015 through February 2016.  In addition, I have removed the remaining total of $8.00 in interest charges resulting in a zero ($0.00) balance. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

January 22, 2018   [redacted], **  [redacted]   Re: Revdex.com Complaint ID [redacted]   Dear [redacted]:   I am in receipt of your Revdex.com inquiry, which was forwarded to Macy’s Executive Office.  As a...

liaison in this office, I was asked to review and respond to your concerns.  Please accept my apology for any frustration you may have experienced regarding your Fur Vault storage and services.    As a company committed to outstanding customer service, Macy's goal is to have professional and courteous associates available within every department, so that all of our customers may have a positive and rewarding experience.  Your comments are important to us as it assists us in understanding our customer’s experiences, and directs our attention to areas in which we can improve service quality.                          Unfortunately, due to the condition and age of a fur, there may be times when we are unable to complete a requested service to the customer’s satisfaction.  I have spoken with the Fur Vault manager who has advised me that your vest came to us with various stains, but they have since been removed.  Although a problem with the fluffiness and shininess of the coats was not detected, as a courtesy, the coats were sent back for additional reconditioning.  We have determined that the stains in the lining cannot be cleaned without causing damage.  However, I understand that you agreed to arm shields for the stains in the armhole area, and this work (valued at $120.00) has been completed as a courtesy to you. As of the date of this letter, your coats are available for pickup.  Unfortunately, we must respectfully decline your request for replacement.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your many years of loyalty are important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,  Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Fur Vault Manager, [redacted] Plaza Macy’s

[redacted] We contacted the customer in referenced to ID [redacted]. We advised the customer we would be willing to refund the WNM fee however were unable to locate the order. The customer was going to locate the order information and call us back at our direct contact number. At this time we have not had a response from the customer. Macy’s Executive Office Jon A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Hi, TyeishaAttached are the information requested.  This is the 4th time my having to deal with you all regarding this issue.  The credit card [redacted] is the card associated with my [redacted] account.  Please resolved this issue today and issue the credit back to the method of...

payment used. Again, I do not want Macy's Merchandise Certificate as it should have never been sent.   You all keep telling me the credit would go back to my account within 7-10 business days.  That time has already elapsed.   I want my $344.47 returned today.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This is not true. I sent in a response asking to speak to someone over the replying rep, as she was not taking the complaint seriously!  Regards,
[redacted]

[redacted]   [redacted]
March 14, 2016
*
[redacted]
Re: Macy's Account Ending in [redacted]
    Complaint ID: [redacted]
Dear [redacted]: 
I am in receipt of your...

complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I regret any inconvenience or disappointment you may have experienced with your Macy's account ending in [redacted].  A review of your account shows you contacted our Customer Service Department on October 29, 2014, and your address was updated from [redacted] to [redacted]. 
On July 11, 2015, new purchases were made totaling $136.34.  A statement was mailed to [redacted], showing a $25.00 minimum payment due by August 21, 2015.  The statement was returned to us by the United States Post Office as undeliverable.  We do not continue to send mail once an address is deemed undeliverable. 
Your account charged off on February 24, 2016, with a balance of $157.65, and we received your payment for $157.65 on March 1, 2016, for the merchandise purchased on July 11, 2015.  After reviewing your account, we determined an error was made when updating your address; therefore, we will clear our internal records of any delinquency associated with this issue, and will request the credit reporting agencies update their records and delete any history of delinquency from the time period of August 2015, to February 2016.  Please allow the agencies approximately thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.  Although this account cannot be reopened, we hope you will apply for a new Macy's account in any Macy's store or online at macys.com.
[redacted], thank you for bringing this matter to my attention, and allowing me to respond.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted]
    The Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The reason WHY I filed the complaint was that I asked for the account to be completely closed on the first phone call because the person was looking up my account with my social security number (which was NEVER addressed in the proposed resolution by Macy's). Had I not had email receipts enabled, I would have never known the second set of charges would be made after the person looked up my account again. Had my account been closed the first time, I would not have had to go through this all over again. My other question is - Why was this person able to do it again when the new account given wasn't even activated? Because of Macy's push to keep cards open and utilize charge accounts, I had to spend a ridiculous amount of time on the phone disputing the second charges instead of them taking care of it on the first go-around. Wait times were 20-30 minutes per phone call and there were times when I couldn't even get through. Even after my repeated phone calls, I still received a bill for the second set of charges (which I already disputed) and had to call again. 
Regards,
[redacted]

[redacted]   [redacted]
* February 9, 2017   [redacted]  [redacted]   Re:  Revdex.com ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:  ...

  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We sincerely regret any confusion you may have experienced regarding the interest charges on your account.   According to the DSNB Credit Card Agreement, if you have been paying less than the Total New Balance on your Revolving account balance each month and you then pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month's billing statement.  This may result in a billing statement with only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    Applying this billing policy in accordance with the terms of the Credit Card Agreement, the $2.00 interest that appeared on the billing statement for the period ending October 24, 2016, was for interest charged on your account balance between the last bill date of September 23, 2016, and the date (September 27, 2016) that we received your $77.00 payment.    Because new purchases were made on November 15, 2016, the account continued to carry a balance from billing cycle to billing cycle and $2.00 minimum interest was charged in accordance with the terms of the Credit Card Agreement.  However, on January 27, 2017, the $2.00 in interest was removed as a courtesy, bringing your account to a zero ($0.00) balance.  I have enclosed copies of your statements for the periods ending August 24, 2016, through January 24, 2017, for your review.   [redacted], I hope this letter clarifies any questions you had regarding the interest charges.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,       Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures   cc:   [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Macy's did a fantastic job .They refunded me 100% of the cost of the chair and also sent me coupons .I was very impressed and will shop there for anything I can buy.It is refreshing to find a company that will stand behind it name .I would give them 5 stars for their customer service !
Regards,
[redacted]

October 26, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Bloomingdale’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of...

the complaint you filed with the Revdex.com, which was forwarded to Bloomingdale’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    Applying this billing policy to your account, the $2.00 interest charge that appeared on the billing statement for the period ending September 20, 2016, included interest for the funds loaned to you between the last bill date of August 21, 2016, and the date (September 2, 2016) that your $11.12 payment was applied to your account.  As a courtesy to you, the $2.00 interest charge was removed on September 21, 2016.  My review of this matter found that all interest was correctly charged to your account in accordance with the Credit Card Agreement; therefore, no additional credits or refunds will be issued.  As of October 13, 2016, your account is closed, per your request, with a zero ($0.00) balance.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Monique M. Bloomingdale’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Dear [redacted],
We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.

January 22, 2018   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s account ending [redacted]   Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Better...

Business Bureau. As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience and frustration you [redacted] have experienced. Kindly know that Jeff G., Chief Executive Officer, Macy’s Inc., has a special staff of individuals who assist him in responding to all telephone calls and written inquiries. I assure you that every letter that comes to our office is reviewed promptly and with the highest level of professionalism possible. On occasion, we are not able to satisfy our customer's requests and Mr. G. is aware of that possibility.   Upon review, I found that your $40.00 online payment that you made on January 8, 2018, was returned to us by your bank due to non-sufficient funds. I am sorry to learn that you provided the wrong bank account number, which caused your payment to be returned unpaid and you were charged fees by your bank.   To clarify, before a payment is completed on our macys.com website, customers are presented with the checking account information and payment amount they entered. The customer must then confirm that the information is accurate before the payment is submitted. After the payment is submitted, the bank submits the payment for processing. The deposit bank has a certain amount of time to return the payment. As is standard industry practice, returned payments are re-deposited. This process does not happen “instantly.”  Once all options to process the payment are exhausted, the credit card processor is notified of the returned payment, the account is coded, and a notification letter is mailed to the customer.   Our records indicate that when you spoke with Ms. Beth H., Customer Service Manager, on January 11, 2018, she declined your request to refund you the $70.00 in fees that your bank charged you because it was not our error. However, since our representative misinformed you that she would stop the check from being submitted a second and third time, Ms. H. removed the $27.00 return check fee charged to your Macy’s account. She also assured you that the necessary coaching would be provided to the representative. On January 16, 2018, a supervisor credited $70.00 for the fees charged to you by your bank, and $25.66 in interests. You will see these adjustments on your next billing statement.   Thank you again for taking the time to bring this matter to our attention and allowing me the opportunity to respond. If you have any additional questions, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Dear [redacted], We are in receipt of Revdex.com complaint # [redacted]. We have spoken to the referenced customer and have carefully reviewed all matters as expressed on the complaint. I have offered a discount off of a future order or purchase. However, the customer believes that these actions are not sufficient. Again, [redacted], we believe our actions are more than equitable and we consider the matter closed satisfactory. Thank you, Sharlita H.Liaison, Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

I have already sent Macy's all the necessary information for them to send me my rebates.  The people from Macy's keep telling me they need more information, they already have it. I am very disappointed in how Macy's has handled this situation and how their representatives have treated me. I would like an explanation.

Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy?s
Executive Office, I was asked to review and respond to your concerns.
When
an order is placed, you would normally have 30 minutes from...

the moment it is
placed to contact customer service for cancellation of an order. This is to
ensure that we get your order to the appropriate warehouse for shipment as soon
as possible. Unfortunately, during the holiday this time period can be cut to a
shorter time frame due to the holiday rush. Please accept my sincerest
apologies for the inconvenience this caused you.
Our
records indicate that the order was delivered on 12/10/2015. For return credit,
we may process a return MRL label and request it be sent to you via email. You
may also return the merchandise to the store for full credit. I have requested
a MRL be issued to you via email which you should receive within 24 - 48 hours.
Please disregard the label if you will be returning the merchandise to the store.
Sincerely,
Jennifer C.
Macy's Executive Office

Ok I just email but yes Macys try to call me 2 times when I was at work and left me phone number so I called them back right away 2 times and it's customer service direct line they put me on hold for 45 minutes and I'm sorry but I can be on hold this long and second they email me but with out any emails back just let me know it's too late to change something because all my items ship already and you know they didn't even try to help me anyway I did everything by myself one lady from customer service gave me wrong phone number where I have to call and check on my items so I have to figure out my self and call [redacted] and let them know my situation and they change my address and help me also Macy's never send me confirmation about my order so I didn't even know if my order went through and I still waiting for one item what I order on Thanksgiving day and still didn't get it sorry i'm so upset they have horrible customer service and nobody cares about their customer after this situation I don't think I will ever be back to Macys and let all my family and friends to know I don't need this negative people in my life.    Thank you, [redacted]

May 3, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com ID #[redacted] Macy's account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a...

liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any delay, confusion, or frustration that may have been caused regarding your merchandise return. Macy’s has a very liberal return policy and we will accept for exchange or return all merchandise that does not satisfy you.  However, returns are subject to validation and approval.  With a receipt or proof of purchase, a refund will be credited back to the original form of payment used or a store credit in the form of a gift card will be issued.  A review of your account shows on January 6, 2016, the merchandise was received in our warehouse as a return.  You contacted us by phone on January 27, 2016, and were advised a credit was pending.  On February 2, 2016, when you contacted us again by phone, you were advised a Gift Card had been mailed to the address noted above.  On February 27, 2016, when you contacted us by phone to advise the Gift Card had not been received, and a debit in the amount of $62.85 was made to the Gift Card and credited to your Macy’s account as shown on your statement (copy enclosed) for the period ending March 9, 2016.  [redacted], while I can certainly understand your frustration surrounding these events, it is not Macy’s policy to compensate for a situation such as this; therefore, I must decline your request for a $62.85 gift card.  However, as a gesture of goodwill, please accept the enclosed $25.00 Macy’s Money.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]EnclosuresT[redacted], Revdex.com

We just received the refund check today via UPS after waiting for over 100 days.  Thank you for your help!