Macy's

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Good Morning [redacted],I am willing to accept a full refund from Macy's; however, as of today at 11:30 am EST, Macy's has not credited my account.
Regards,
[redacted]

March 2, 2018[redacted]RE: Revdex.com Complaint ID #[redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office. As a liaison in...

this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). I apologize for any inconvenience you may have been caused because of this issue.Please be assured that the Bank does not participate in dishonest, harassing, or deceptive business practices of any kind. We have policies and procedures in place to ensure that we are in compliance with applicable laws.The terms of the DSNB Credit Card Agreement state that if you have been paying less than the new balance on your account each month and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the due date that your payment is received. The interest charge is for the money loaned to you during that period and will appear on the next month's billing statement which may result in a statement with interest only. You can avoid being charged interest by paying your new balance in full every month by your payment due date. My review found that all interest and fees were properly charged. In addition, the Agreement states a late fee is charged to an account when the Minimum Payment due is not received on or before the Payment Due Date.Applying this billing policy to your account, the $5.43 interest charge on your May 1, 2012, statement was for interest charged on your account because you carried a balance from the previous billing period. Specifically, you were charged interest for the balance between the last bill date of March 1, 2012, and the date April 1, 2012, that your $266.75 payment was applied to your account. This resulted in a $5.43 balance with a $5.43 minimum payment due by May 1, 2012. When there was no payment made by the due dates of June, July, August, September, November, or October, a late fee was applied to the account each month. For the six months, there was a total of $85.01 in late fees applied to your account. Enclosed for your reference are the relevant billing statements for this period.Although the fees were properly charged, because the balance consisted only of fees and interest, we have cleared our internal records of any delinquency associated with this issue and have requested that the three (3) major credit reporting agencies remove the account from your credit report. Please allow the credit reporting agencies thirty (30) days to make the necessary corrections. In the meantime, this letter shall serve as confirmation of our request. As of the date of this letter, your account is closed with a zero ($00.00) balance.Thank you for bringing this matter to our attention and giving me the opportunity to respond. Ifl may be of additional assistance, do not hesitate to contact me at the telephone number listed below.Sincerely, Briana D.Macy's Executive Office ###-###-#### Extension [redacted]EnclosuresCc: [redacted], Revdex.com

[redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced when we didn’t honor the online price of the [redacted] Black Orchid Pot with Spoon. I have sent...

this to you as an accommodation. You will receive this by January 19th 2018. As a valued customer we appreciate your feedback, and hope you continue to shop at Macy’s. [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.  Dakota B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040

December 1, 2017   [redacted]     Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted]6   On behalf of Department Stores...

National Bank:    Contact Date with Customer: November 30, 2017   Complaint Summary: [redacted] made a payment of $726.60 on September 7, 2017. However, it is not showing on her account. She has been trying to get this situation corrected since that time, but keeps getting bills with fees added and the account has been reported as past due. She wants the payment applied correctly and her credit bureau cleared of the delinquent payment being reported.   Resolution: Research confirmed that this situation has been resolved. The payment was located by billing adjustments and posted to her account. All fees were removed and the credit bureaus have been notified to delete the negative reporting. I called and spoke with [redacted]. I apologized for this situation and notified her of the completed resolution of this issue. Also, I informed her that the account now has a credit of $84.45. This closed her complaint.     Michael J. Macy’s Executive Office  ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. resolved thanks
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.    I'm over 80  years old  and have not held a job for well over 10 years so it would have never made  any sense for me to agree to sign up for the Credit Protection plan in 2008. I do not have any papers in my files at home showing where I enrolled in the Credit Protection plan program.  I find that it's interesting that a company such as Macy's would contact their customers and offer such a plan with them only being required to verbally consent over the phone to join. Most companies  on the same level of Macy's usually make such an offer by mail which requires a signature and you sending the offering back in so it could be keep on the said companies files. It is very easy and convenient that Macy's stated that I joined in 2008 but have no proof other than their word the I, [redacted] actually enrolled in this program.  I will state once  again that I did not consent verbally or otherwise to joined this plan and allow them to charge my credit account .99 cent  each month.  I also asked for a replacement card in which I have yet to receive. I am very disappointed that Macy's has taken this stance on my complaint. I don't see a need to go any further with this complaint so I'm asking you to close this case. Thank you for you assistance. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,[redacted]
It is now June 22, 2016  My account balance when I made this complaint was 8,432.29; I paid 225.00 towards my balance.
I Just went into see if what was told you Revdex.com was in fact true.  What I found was that my balance is now 8,710.38.
Now after this complaint I  purchased my son some glasses for 41.47.  If in fact any action was taken it was to increase my balance not reduce it.
since I know I haven't made any large purchases why has my balance increased?
 
what I did find was that the my special events account went from 1,992.74 to 0.  my total account was 8,432,29 to 8,710,38.
now correct me if I am wrong but a purchase of 41.47 a payment of 225.00 and a deduction of 1,992.74 should not leave me with a balance of 8710.00 should it?
if anything Macy's took the balance from my special events account and transferred it to my regular account and then increased it by about 500.00 
As a retired police officer I know the value of keeping notes... I have all the pass statements of payments etc.... 
 
Macy's has done nothing but make the matter worst not better. 
 
I suggest they try again.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
      April 21, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted] (closed)   Dear [redacted]:    I am in receipt of your rebuttal filed with the Revdex.com which was forwarded to Macy's Executive Office.  As a representative of this office, and because I am familiar with your file, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). While I would have liked to speak with you in person in regards to this matter, I was unable to reach you by phone.  However, I was able to leave you a voice mail message.   In reviewing the reversed payment, our billing team confirmed that we received a bank initiated debit card dispute for the payment that was made on September 13, 2016.  Since that payment was refunded to you, we debited it back to your account leaving a balance of $60.71.  You may wish to verify the actions taken by your bank with a bank representative.    We received your $60.71 payment on April 12, 2017, and on April 21, 2017, as a courtesy to you, I removed the remaining $2.00 interest charge resulting in a zero ($0.00) balance on the account.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Should you have any questions or need additional assistance, please call me at the number listed below.   Sincerely,Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Hello [redacted],I submitted a complaint ([redacted]) regarding my Macy's [redacted] which I had believed was satisfactory resolved.  However, when I looked at the response from Ms. Randi P. she said she requested that [redacted], [redacted] and [redacted] update their records and delete any history of delinquency from the time period of January 2016 through March 2016.  The time period should be December 2015 through April 2016 as she acknowledges my bill was paid in full on 10/31/16.  I know that it takes 30 days for the corrections to be made and the files updated, but I just looked on my credit report and it's showing a delinquency in December 2015 on this account as well.  I've attached the letter that I received from the Macy's Consumer Credit Specialist Department dated 4/21/16 which says the consumer reporting agencies have been notified to delete derogatory information in 12/2015 and 2/2016.  In summary, I would like to make sure that all and any delinquency December 2015 through and including April 2016 is deleted.Thank you,[redacted]###-###-####

[redacted],
We
received the rebuttal for [redacted] regarding ID [redacted]. The customer
stated they purchased the WNM plan and want service on their sofa. We are
requesting a copy of check to show if the plan was canceled previously and have
offered the customer a discount on the merchandise to keep with defect if the
plan was canceled. The customer will advise on how to proceed once plan status
is confirmed. 
Macy's
Executive Office

Dear Ms. [redacted]:  I am in receipt of complaint ID: [redacted]. The consumer was left numerous voicemails in regard to their compliant ID [redacted]. Due to the lack of follow up from the consumer, Bloomingdale's considers this matter closed and resolved. If the consumer wishes to continue,...

Bloomingdale's would assist in resolving their complaint. Sincerely,  Steven A[redacted]Liaison, Omnichannel Executive Office | Macy's, Inc.

July 7, 2017   [redacted]  [redacted]   Re: Better Business Complaint ID #[redacted]        Gift Card   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's...

Executive Office, where as a liaison, I was asked to review and respond to your concerns.  I apologize for any frustration you may have experienced due to the block on your gift card ending in 3693.   Upon review of this gift card, I have found the card was blocked due to your dispute with [redacted] Card.  I am sorry the purchase of $28.79 was not credited back to your [redacted] Card as originally requested and I am happy to see that this matter has been resolved.  Unfortunately, when the matter was resolved, the block was not removed from your gift card.  I was able to have the block removed.  This gift card currently has an available balance of $31.50 and is now available for use.    Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,   Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Dear [redacted]: We are in receipt of Revdex.com Complaint ID #[redacted] for [redacted] and have resolved her issue. Michele S.Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,[redacted] this is my second report to the Revdex.com on the same issue from Macy's. I thought my first complaint had been addressed and resolved and now Macy's is trying to recharge me for a charge on a product I never received. I was contacted by a woman from the corporate headquarters in Ohio and she assured me my refund had been issued and she also sent me a $50 Macy's gift card to apologize for the inconvenience Macy's has continued to cause me. Today I received a message from my credit card company telling me Macy's is recharging me once again for this product I NEVER RECIEVED. I thought this issue had been resolved and now these very rude and unprofessional customer support people from Macy's are continuing to cause my financial strain and a very large amount of anger and stress by continuing to drag on more wrongdoing on Macy's behalf. I want the refund reissued to my account and email documentation on it for me and my credit card company so this issue doesn't continue to arise. I'd also like the people doing this to me to be help accountable for their actions in this situation. This has been the worst experience I've ever had with Macy's

[redacted]   [redacted]
 
 
 
July 7, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
       Macy’s gift card ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative in this office and because I am familiar with your
issue, I was asked to review and respond to your concerns.  I was not able to reach you by phone on July
2, 2015; however I was able to leave you a voice mail message to return my
call.
 
Unfortunately, because the gift card listed above was
purchased through a third party, [redacted], we are not able to replace it for
you.  Since we do not have a business
partnership with [redacted], you will need to contact them directly to resolve
the issue with your gift card. 
 
[redacted], while this may not be the resolution you were
seeking, we are confident that the third party that you purchased these gift
cards through will be able to assist you. 
Please contact me at the telephone number listed below if I may be of
further assistance on another matter.
 
Sincerely,
 
 
[redacted]
Macy's Executive Office
[redacted]
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

May 2, 2016[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s [redacted] account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the...

Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the Total Now Due on your revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month's billing statement.  My review of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement.  Applying this billing policy to your Macy’s account, the $2.00 interest was for interest charged on your account balance between the last bill date of May 22, 2015, and the date (June 8, 2015) that your $151.68 payment was applied to your Macy’s [redacted] account.  Interest of $2.00 was charged to your account each month until a payment was received on December 12, 2015, for a total of $10.00.  On January 12, 2016, an additional $2.00 interest charge was removed and on April 11, 2016, I removed $10.00 in interest charges resulting in a $10.00 credit balance on your account.  I have taken the liberty of requesting a credit balance refund check for this amount.  You should receive the check at the address listed above in seven to ten business days. Since your account balance consisted of fees only, we have cleared our internal records of any delinquency associated with this issue and requested that [redacted], and [redacted] update your credit file and remove the delinquency reported for July 2015 through November 2015.  Kindly allow the credit agencies thirty (30) days to update their files.  This letter will serve as confirmation of this request.We did not receive a payment from July through December; therefore, your account was closed.  Under federal law, we must determine your ability to repay additional credit which is accomplished by reviewing the annual income and monthly expense information provided and the minimum payments due on all existing loans as they appear on your credit report.  Unfortunately, we are unable to reopen your account.  If you wish to have a Macy’s [redacted] account in the future, you may reapply inside any Macy’s store or online at macys.com.[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I dId receive a credit for the $4.03.  I do not understand how any company can logically or legally send a bill for a $2.00 interest charge on a penny.  Why would you even bother?  Case closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   It's not my fault that I didn't know of the past due balance at the time I paid the whole card off. If that's the case then why didn't the CASHIER inform me of this so I could have taken more money out to pay. That being said, I don't believe you are doing anything from the "kindness of your heart." You may have credited my account back, but there was more than $16 I received in the mail. Going forward, I am not accepting your offer because I was told by MANAGEMENT I would get the check in the mail and she would send a letter to all THREE CREDIT BUREAUS to remove YOUR COMPANY from my report. Lastly, if you do not REMOVE MACY'S FROM MY REPORT I will pursue further with this matter, AGAIN I did PAY OFF WHAT I WAS TOLD by YOUR CASHIER, in order to close my account. KINDEST Regards,
[redacted]

May 1, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s [redacted] account ending in [redacted]   Dear [redacted]:   I am in receipt of your most recent complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  Since I previously addressed your concerns, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank (DSNB).    Per the DSNB Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. For example, as stated in my letter dated April 24, 2017, the $2.00 minimum interest charge that appeared on the billing statement for the period ending January 13, 2017, with a due date of February 9, 2017, was for interest charged on the balance on your account between the last bill date of December 13, 2016, and the date (January 9, 2017) that we received your payment for your previous billing cycle.    It is regrettable to learn that you feel my previous two responses did not adequately answer your concerns and that some misunderstanding remains.  I was hoping to speak with you personally regarding this matter; unfortunately, my attempts to speak with you on April 26, 2017, and April 27, 2017, over the telephone were unsuccessful.    As stated in my response letters dated April 13, 2017 and April 24, 2017, you can avoid being charged interest by paying your account balance in full every month by your payment due date.  Because the account continued to carry a balance from billing cycle to billing cycle, for periods ending June 12, 2016, through March 13, 2017, $2.00 minimum interest was charged each month.    [redacted], our position on this matter has not changed.  I hope you can understand that we must adhere to specific policies and procedures to ensure that all of our customers receive fair and consistent treatment.  If you would like to discuss this with me, please do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com