Macy's

June 2, 2015  [redacted] The Revdex.com1 East 4th Street, Suite 600Cincinnati, OH 45202 Re:  [redacted]       Macy’s Store Account ending in [redacted]       Case #:...

[redacted]  Dear [redacted]: Please be assured that you will receive a response to your inquiry as quickly as possible.  This letter is merely an interim response until our research is completed. We appreciate your patience in this matter.  If we may be of further assistance, or if you have any additional information that may be pertinent to your inquiry, please feel free to contact me at the telephone number listed below. Sincerely,    [redacted]Macy’s Executive Offices###-###-#### Extension [redacted]

[redacted]   [redacted]           February 20, 2017       [redacted]  [redacted]   Re: Macy's [redacted] Account ending in [redacted] (former Macy's Store Account ending in [redacted])...

  Dear [redacted]:    I am in receipt of the complaint you filed with the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond on behalf of Department Stores National Bank.    I regret any inconvenience you may have experienced regarding the receipt of statements, the reporting of the above-referenced account to the credit reporting agencies and the fees that were assessed to your Macy's account.  I can understand your frustration and disappointment and I am truly sorry.   On December 14, 2011, our records show that you opened the above referenced Macy’s store account ending in [redacted], which included the Macy’s [redacted] account ending in [redacted].   On June 20, 2015, a notice was sent to you to inform you of a change in terms to your Macy's [redacted] account ending in [redacted].  The letter explained that you would no longer have two separate lines of credit with Macy's (one for in-store purchases and one for purchases made outside of Macy's).  The former two lines of credit would be combined into one single line of credit and you would be sent only one monthly billing statement for all of your purchases inside and outside of Macy's under the [redacted] number ending in [redacted]. The letter further explained that the Macy's store account ending in [redacted] would be closed when this change took effect on July 27, 2015.  In review of the account, we determined the monthly statements were sent to an invalid address; therefore, the U.S. Postal Service returned the monthly billing statements.  As a result, you did not receive the monthly billing statement for the billing closing date of October 23, 2015, which reflected the purchases you made on September 25, 2015, and the additional purchases you made on September 28, 2015, and October 11, 2015, for total purchases in the amount of $211.48.  We have removed late charges in the amount of $250.00 and interest charges in the amount $49.27, from the account, leaving a remaining merchandise balance of $211.48 owed on your account.  I have enclosed the monthly statement with the closing date of October 23, 2015, which reflects these transactions.   As of the date of this letter, your balance is $211.48.  You can make this payment via the normal payment options or send directly to me at the address listed above.      We will also instruct the credit reporting agencies to update their records to report your account as closed by consumer and remove the delinquencies for the time periods December 2015 to the May 2016.  Please allow the credit reporting agencies up to thirty (30) business days to process our request.   [redacted], thank you for bring this matter our attention and giving me the opportunity to respond.  If I may be of further assistance, please contact me.   Sincerely,     Diane M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure (enclosure sent by mail to customer)   cc: [redacted]       Revdex.com       Case# [redacted]  This is an attempt to collect a debt and any information obtained will be used for that purpose.[redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.

April 4, 20|7[redacted] Re: Better Business Complaint ID [redacted]Macy's Account Ending in [redacted]Dear [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com. As a liaison in Macy's Executive Office. I was asked to...

review and respond to your uncerns on behalf of Department Stores National Bank (DSNB),Please accept my sincere apology for any confusion regarding the above-referenced Macy's account. Your Macy's account is issued by DSNB, a division of [redacted]. Our records do not show a payment for the balance was made on your account. If you have proof of payment(s) made to [redacted] toward the above referenced Macy's account. please forward it to my attention at the address shown above, and I will be glad to investigate further.As of the date of this letter, the information below is currently reporting for this account.Open Date: April 4, 2008 Last Purchase Date: July 2, 2010 last Payment Date: November 7. 200 Charge-off Date: July 6, 2011 Baulance: S47.44A voluntary payment may be sent to my attention at the address above. Once the payment is received, the credit reporting will be updated to show the account as a paid in full charge-off.Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please do Inol hesitate lo contact me. Sincerely, Nancy M.Macy's Executive Office I-###-###-#### Extension [redacted]cc: [redacted]The Revdex.comThe Macy's card is issued by Department Stores National Bank.

May 5, 2016 [redacted]  Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in [redacted]  On behalf of Department Stores National Bank:   Contact Date with...

Customer:  May 2, 2016  Complaint Summary:  [redacted] complains that she was charged $2.00 in interest after paying her balance in full.  She wants the $2.00 removed and her account closed.  Resolution:  I called [redacted] and explained that she had revolved her account balance in prior months and that is the reason the $2.00 interest was applied to her account in March 2016.  I also informed her that the $2.00 fee was removed previously and her account now has a zero balance.  She did elect to keep her account open for now.  I apologized for any inconvenience she may have experienced.  This closed her complaint.  Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc: Tina Geers, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I had spoke to Sharon on 3/23/18 and she was to contact me the following Monday 3/26/18 to arrange the delivery but as of today I haven’t heard back from her.
Regards,
[redacted]

June 17, 2015
 
 
[redacted]      
7 West 7th Street          
Cincinnati, OH 45202
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: ...


 
I am
in receipt of [redacted] Revdex.com complaint.  I have spoken with [redacted] several
times by phone on June 4, 2015 and June 12, 2015 regarding issues she
encountered while attempting to place an order. [redacted] initially
contacted our office on June 4, 2015 for assistance in getting her profile
unblocked.  It was explained to [redacted]
[redacted] that our technical support department would be resolving this issue
(this matter has since been resolved).  I
also took note of [redacted] customer service concerns and informed her
that feedback would be forwarded to the appropriate managerial team.  During my conversation with [redacted],
there was no promise made that I would follow-up regarding the outcome of her
complaint. When [redacted] contacted our office on June 12, 2015, I
explained to her that such feedback is handled internally and that we could not
provide her with specifics as to what could happen to an agent after a
complaint has been submitted.  While we
regret that [redacted] encountered poor customer service during her
attempts to resolve an issue, it is strictly prohibited to disclose personal
information, including the outcome of a complaint, to anyone without a
legitimate business need.  We have
addressed [redacted] concerns on several occasions and consider this
matter closed.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Obviously, I reject their response because they refuse to provide a reply answer. Once I hear from the [redacted] I will reply the same should they provide  a duplicate response. 
Regards,
[redacted]

. December 14, 2017     [redacted]   Re:   Revdex.com, Complaint ID [redacted]          Macy’s account ending in 3200   Dear [redacted]:   I am in receipt of your...

complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    In reviewing our records, we received an escrow check from your title company, [redacted], on October 26, 2017, in the amount of $2,011.00.  When payments are received in our payment facility, they are automatically processed by machines that scan and apply payments to customer accounts.  When a payment is received and our system does not recognize the owner, this payment is scanned and set aside for a manual review by a payment researcher.  Unfortunately, your check did not contain enough information for us to associate it to your account; therefore, we put the funds from this check in a holding account until we could identify which Macy’s account it belonged to.  We sent a letter to your title company on November 6, 2017, requesting additional information.  On November 14, 2017, you returned this letter via fax to our payment research department and an investigation was opened for your payment.    Please be assured the bank complies with all applicable credit servicing laws and regulations. At no time did we refuse to apply your payment.  Upon receipt of your documentation, an investigation was initiated and we made every effort to resolve the payment dispute as fast as possible.  The payment amount in question was placed in dispute so that you would not have to make another payment during our investigation.   Unfortunately title companies often send escrow checks with inadequate information about the account they are directing a payment to.  We have staff solely dedicated to researching and resolving these concerns, and they resolve these inquiries in the order received.  Our Customer Service Team will provide a timeframe of up to two billing cycles for resolution of a payment dispute because this is the timeframe we are allotted by the Fair Credit Billing Act.  We rarely encounter a payment dispute that takes longer than one or two weeks to resolve.  I regret any confusion this may have caused.   On November 17, 2017, you initiated an online chat and requested the status of our investigation.  The representative advised that the payment investigation had been initiated and they provided our payment investigation fax number so that you could send us any additional documentation you felt was pertinent to your inquiry.  On this date, you submitted two (2) faxes with a copy of the cancelled check.  You faxed in the same documentation five (5) additional times from November 20, to November 24, 2017.   On November 24, 2017, our payment research department linked the escrow check to your account and submitted it for processing.  Processing was completed on November 29, 2017, and your payment was credited to your account.  Because the payment was received originally on October 26, 2017, the payment was considered received as of this date and credit to your account in the amount of $20.28 was applied to refund you for the interest charged from October 26, 2017, through November 29, 2017, when our investigation was complete. As of the date of this letter, your account currently has a credit balance of $86.41.   [redacted], thank you for bringing this matter to our attention and allowing us the opportunity to confirm this is resolved.  If I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below   Sincerely,   Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

July 15, 2016  [redacted] [redacted] [redacted] Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted]         Macy’s store account ending in [redacted] Dear [redacted]:  We are in receipt of the follow up to your complaint filed with the Revdex.com.  Since I had responded previously, I was asked to reply to your inquiry on behalf of Department Stores National Bank.  Thank you for the courtesy you extended in our recent telephone conversation.  I regret any confusion that may have remained in this situation.  As we discussed, your purchase of $30.08 made on April 12, 2016, was charged to your Macy’s store account.  However, your in-store cash payment of $30.08 that same date was applied to your Macy’s [redacted] account in error by the store associate.  The correction was made on May 4, 2016, which brought your Macy’s store account to a zero balance.  However, this increased the balance of your Macy’s [redacted] account by that amount as well.  This letter will confirm that your payment of $99.19 was received on July 13, 2016, which was the full balance of your [redacted] account, and both accounts are closed with zero balances.   [redacted], thank you again for allowing me to respond.  Feel free to call me at the telephone number noted below if I may be of assistance in the future.   Sincerely, Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Dear [redacted], We are in receipt of Revdex.com complaint number [redacted], for [redacted].  I have been in contact with [redacted] regarding her concerns.  We have worked with her to secure replacements for the remaining dresses, and are assisting with the return of the damaged...

products.  Additionally, we have provided feedback to our fulfillment team on the condition of the previously shipped dresses.  At this time, we consider this matter resolved. Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Cathy K.Macy's Executive Office###-###-#### Extension [redacted] Cathy K.Sr. Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

[redacted]   [redacted]
November 9, 2015 
[redacted] 
[redacted] 
[redacted] 
Re: Revdex.com complaint #[redacted] 
       Macy’s...

account ending in [redacted] 
On behalf of Department
Stores National Bank:
Contact Date with Customer:  November 4,
2015
Complaint Summary:  A payment mailed by [redacted]
[redacted] bank in August has not been applied to his account.  The Macy’s account number on the check was
incorrect.  The bank has also supplied a
copy of the cancelled check. 
Resolution:  I called [redacted] and apologized for any
inconvenience he may have experienced.  I
informed him that the payment had been located and applied to his account and
that we have removed late fees and interest from the account and the balance is
now zero ($0.00).  We removed the 30-day payment
delinquency for September 2015 from our files and instructed the credit bureaus
to update their records as well. 
Michael J.  
Macy’s Executive Office 
###-###-#### Extension [redacted] 
cc: [redacted], Revdex.com

[redacted]   [redacted]
November 18, 2015
[redacted]
[redacted]
[redacted]
Re:  Bloomingdale's Store Account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your recent...

complaint filed with the Revdex.com
regarding your Bloomingdale's Store account ending in [redacted].  As a representative of Bloomingdale's
Executive Office I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
I am
aware you are attempting to improve your credit report by requesting that we
modify the payment history associated with the above referenced Bloomingdale's
account.  It is not the Bank's policy to
remove any delinquencies from your credit report, unless it occurred as a
result of a billing dispute or bank error. 
As a credit provider, we are obligated to report the account accurately
to the credit reporting agencies, whether it is favorable or unfavorable to the
customer. 
After
researching the delinquency on your account, we found the information to be
correct.  Our records indicate we did not
receive payments on the account for the billing periods ending July 24, 2010,
through January 24, 2011.  Your account
charged off on January 24, 2011, for non-payment, leaving a balance due of
$413.42.  I have enclosed copies of the
billing statements for the periods ending July 24, 2010, through January 24,
2011, for your review. 
Additionally,
account records indicate that you settled your account for the amount of
$186.06 on April 1, 2015.  Because the
payment was received after the charge-off date of January 24, 2011, the credit
reporting agencies were instructed to update their records to list your account
as a settled, charge-off.  Unfortunately,
we are unable to accommodate your request to remove the account from your
credit report.  Please know, on April 3,
2015, we instructed the credit reporting agencies to update their records and
report your account as 'customer disputes reporting'.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I can be of
further assistance, please do not hesitate to contact me at the telephone
number listed below.
Sincerely,
Jessica P.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
Enclosures
cc:  Revdex.com
     Complaint
ID: [redacted]  
The Bloomingdale's card is issued by Department Stores
National Bank.

July 23, 2016       [redacted]  [redacted]   [redacted]     Re:  Revdex.com Complaint ID [redacted]    Dear [redacted]:   We are in receipt of your complaint filed with the Better Business...

Bureau and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry.  Please accept my apology for any concern this situation may have caused and for the delay in receiving your rebates.  While I would have liked to speak with you personally about this matter, I was unable to reach you.  Be assured that Macy’s follows proper procedures in issuing the rebates we offer.    My research confirmed that on July 4, 2016, we processed a rebate for you of $10.00 for the third “Tools of the Trade” item you had purchased in November 2015, as you requested in your complaint.  Please allow up to thirty (30) days to receive it in the mail.  Please be aware that this was done as an accommodation for you outside of our policy, as the rebates offered were limited to one per household.    [redacted], we appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.    Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

After four days of trying to resolve this issue with Macy's customer service, they have finally reached out to me and stated they will be refunding my shipping charges.  Please close this compliant.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Macy's is removing the double entry on [redacted]x. 
Regards,
[redacted]

[redacted]   [redacted] February 18, 2016 [redacted] Re:  Revdex.com ID [redacted]         Macy's account ending in [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National [redacted].  I apologize for any inconvenience you may have experienced. Our records indicate that we received returned mail from the US Postal Service for the monthly billing statements that we sent you for the periods ending November 23, 2015 and December 24, 2015.  On January 26, 2016, we updated your address so that your apartment number will be shown on your future billing statements and processed your $58.00 phone payment.  As a result of this issue, on February 13, 2016, I removed $64.00 in late fees and $4.00 in interest charges from your account resulting in a $4.00 credit balance on the account.  In addition, I cleared our internal record of the delinquency associated with the payment for the billing period ending December 24, 2015, and January 26, 2016, and requested the credit reporting agencies update their records and delete any history of delinquency for the same time periods.  Kindly allow the agencies approximately seven (7) to ten (10) business days to make the necessary corrections to update their records.  This letter will serve as confirmation of our request. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below. Sincerely, Janice D. Macy's Executive Office ###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

October 5, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]          Macy’s [redacted] account ending in [redacted] (open) and [redacted] (closed)...

                                        ...⇄ Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any inconvenience this matter may have caused you.   In researching your account, the notes confirm you called on June 4, 2016, to report your card ending in [redacted] lost.  At that time, we immediately opened a new account ending in [redacted] and mailed you a new card.  The account ending in [redacted] remained active in error and incurred fees and some credits were misapplied to this account causing an unpaid balance to become delinquent, which prompted the collection phone calls.  Per your request, as of September 13, 2016, your account has been updated not to receive any calls regarding collections on this account.   I am happy to inform you that we have corrected the account balance back to zero ($0.00) for account ending in [redacted].  Additionally, we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and TransUnion update their records and delete any history of delinquency for the time period of June 2016 through September 2016 on your account ending in [redacted] from your credit report.  Please allow the agencies thirty (30) days to update their records.    Your account ending in [redacted] has a zero ($0.00) balance as of the date of this letter.  Please reference the enclosed audit for the time period of May 2016 through September 2016, and corresponding billing statements for verification of the transaction that transpired on your account.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed October 5, 2016   cc: [redacted], Revdex.com

September 23, 2016  [redacted]  re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:  I am in receipt of your further concerns forwarded to us by the Revdex.com. Thank you for responding to my email to you, as well. Please excuse the delay in response, I have been actively working on this issue. Our Macy's agents for merchandising have corrected the information online for the [redacted] selections. Unfortunately, the dress you have been seeking is not available. As we did hope to provide this dress to you, I have been working with the Macy's store. We regret this selection cannot be provided online or from our Macy's store. We understand your disappointment. In respect and consideration we are sending a $40.00 Macy's gift card which may be used online or in any Macy's store. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: Ms. Tina Geers, Cincinnati Revdex.com

October 4, 2017 [redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced being charged for the beauty box subscription. We have successfully cancelled...

the subscription and you will no longer be charged for it. You will be receiving a $50.00 Macy's gift card. This will come in a plain white envelope.  As a valued customer we appreciate your feedback, and hope you continue to shop at Macy's. [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Dakota B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

August 21, 2016[redacted]Dear [redacted]:I am writing in regards to complaint number [redacted] from customer [redacted]. I spoke to [redacted], offered to credit the account on the new sale in the amount of $199.92 which includes tax to...

cover the $44.89 and some for all the inconvenience they have experienced.Macy's finds this matter to be resolved.Sincerely,Macy's Executive Office###-###-####