Macy's

[redacted]   [redacted]
 
 
 
 
July 9, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com complaint # [redacted] 
 
On behalf of...

Macy’s:  
 
Contact Date(s) with Customer:  July 2, 2015; July
8, 2015
 
Complaint Summary:  [redacted] has a $50.00 Macy’s
gift card that she cannot use because it has a hold on it from Macy’s.  She wants the hold removed so it can be used
or a replacement gift card.  [redacted] did
provide photographs of the front and back of her card.  
 
Resolution:  After further research, Macy’s is sending [redacted] a replacement gift card.  I
called and informed her of the resolution and let her know that it is being
mailed under separate cover.  She was
very pleased with the outcome.  
 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted], Revdex.com

[redacted]   [redacted]
February 12, 2016
[redacted]
[redacted]
[redacted]
Re:       Revdex.com complaint ID...

#[redacted]
            Macy's account ending [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. 
I
apologize for any concern or inconvenience you may have experienced regarding
payment arrangements using [redacted] Credit Solutions, Inc.  Our records show three payment arrangement proposals
were submitted on September 4, 2015 in the amounts of $25.00, $80.00 and
$105.00.   The proposed amounts were not
accepted; however, we were agreeable to a $153.00 payment for September.
Below
is a list of eight (8) payments that we received from [redacted] Credit
Solutions, Inc. on your behalf.  The
payment date and amounts are as follows:
August
29, 2015- $25.00, $80.00 and $103.00
September
29, 2015- $192.00
October
29, 2015- $192.00
November
28, 2015- $192.00
December
29, 2015- $192.00
January
29, 2016- $192.00
Regrettably,
we would not be able to change your payment amount.  If you still wish to attempt to have your
payment decreased to $153.00, new payment arrangements would have to be
resubmitted by your debt consolidation company for consideration.
[redacted], if I can be of further assistance, please do not hesitate to contact me
at the telephone number listed below.
Sincerely,
Cathy D.
Macy's Executive Office
###-###-#### Extension
73711
cc:  Tina Geers,
Revdex.com

September 26, 2017   [redacted]   Re: Revdex.com, Complaint ID [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive...

Office.  As a liaison in this office, I was asked to review and respond to your concerns.  On behalf of the staff at Macy’s [redacted], please accept our sincere apologies for any frustration this matter may have caused you.   In researching your concerns, I connected with Mr. Andy M., the Regional Manager for Macy’s [redacted] Fur Vault.  Mr. M. explained that he spoke with you last week, and during that conversation, he clarified that an unfortunate mix-up occurred during the fur cleaning process where your garment was mistakenly mislabeled with another customer’s name.   I was pleased to learn that your garment has been sent back to the Macy’s [redacted] store, and that you have an appointment with the Fur Specialist on October 9, 2017 at 1:30pm to pick up the vest.  I regret learning of the unfortunate mistake that was made, but I am pleased that this has now been resolved.   Thank you for bringing this to our attention and for allowing me the opportunity to respond to your concerns. If I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below.   Sincerely,       Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:   Mr. Andy M., Macy’s Fur Vault         [redacted], Revdex.com

September
30, 2015
[redacted]
[redacted]
[redacted]
Re:       Revdex.com – complaint ID
[redacted]
            Macy’s
account ending in [redacted]
Dear
[redacted]: 
I
am in receipt of your recent complaint filed with the Revdex.com
and forwarded to Macy’s Executive Office. 
I responded to your prior inquiry; therefore, I was asked to reply to
your additional concerns on behalf of Department Stores National Bank. 
As
explained in our initial response, this situation began with your billing for
the period ending May 11, 2015.  We have
confirmed that billing notifications were sent to you at the email address we
have on file of [redacted], for the months of May, June, and July
2015.  We are also able to confirm that they
have been opened.  Your Macy’s account remains
coded for online billing statements only. 
You may change how you receive your monthly statements by following the
instructions on your profile on macys.com. 
Respectfully,
our position on this matter has not changed. 
We are unable to remove the delinquency from your credit report
associated with this matter.  Thank you
again for contacting Macy’s.
Sincerely,
Michael J.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

P.O. Box 52184   Phoenix, AZ 85072-2184
November 16, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint #[redacted]
        Macy’s account ending in [redacted]
On behalf of Department
Stores National Bank:
Contact Date(s) With Customer:  November 6,
2015 and November 10, 2015
Complaint Summary:  On November 3, 2015, the customer
updated his complaint stating the promised corrections to his credit report
were not made.  This affected his credit
score when he applied for a mortgage.  The
customer would like this corrected as soon as possible.
Resolution:  I called [redacted] on November 6, 2015, to
understand what was not updated correctly. 
He advised that he was looking at his credit report on [redacted] and their
display had a tab on it stating that the payment was made as agreed.  I offered to pull a [redacted] from [redacted] to
review and see if the status was updated as noted in our letter dated July 15,
2015.  After reviewing the [redacted]
report, I called [redacted] and advised that the delinquencies were cleared
correctly.  If [redacted] website displays
alternative tabs with commentary, he would need to contact them for an
explanation on the information shown on their report. 
Janice D.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: Tina Geers, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
First of all, if you would have compared the checking numbers used for the one that you say was "non-sufficient funds" you'll see the checking number is different from when it was "successful". The number used when the failed transactions happened was with my banking number XXX[redacted]. According to my bank, there's two extra digits that were suppose to be added onto that account number. SO you'll see the successful payments will have XXX[redacted]. The credit limit was only lowered due to Macy's adding a delinquent status to my credit history. Now, since i've fought it, Macy's has now removed it from my credit, dramatically improving my score (but not where it was previously). Also, here's a screenshot for you [redacted]. That shows you that I had funds in my account so the non-sufficient thing is inaccurate. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I am not satisfied with Macy's response nor offer. First the time frame it took Macy to respond to my complaint for which Sharon acknowledged took to long Second to offer me 10% on purchase of any mattress and/or bedding furniture after I already told Sharon I had purchase said mattress else where is ridiculous! Macy's did not address the issue of charging my credit card of $2037.82,while not delivering me a mattress and holding my funds for six days then returning all with the exception of $1.50 back to my account.Macy's then four days later returned the $1.50.Macy's used my funds without my permission while not providing me a service! I want compensation for this use.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While I am a bit unhappy about the length of time it took to hear from someone, the most important thing is that the representative was professional and empathetic, and gave me the exact resolution I was seeking.  I am happy with Macy's again!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] The letter does not confirm that my account has been closed.  I do not want this to happen again.  I see that the balance is zero however this does not confirm that the account is closed.  I no longer want to be associated with Macys in a credit card manner.Anything I were to purchase in the future will be done by cash only.  The disappointing news is because of their harrassement I my wish to close the account I will no longer receive the exceptional discount offers which made going to Macys fun.  I am sad that Macy's efforts in the credit card world takes the fun out of the experience. At minimium I need a letter confirming that the account is closed.

December 30, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the...

complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience this matter may have caused you.   In researching this matter, our records confirm that the payment you submitted in the amount of $86.39 on December 9, 2016, was returned unpaid from your banking institution on December 9, 2016.  The system automatically charges a $27.00 return check charge when payments are returned; however, the credit for this charge was processed the same day and is printed on your billing statement ending December 16, 2016.  In addition, a $27.00 late fee was charged on December 9, 2016, and $14.00 of this fee was credited on December 17, 2016.  I have removed the additional $13.00 on December 20, 2016.  Please note that all fees were removed as a courtesy.  As of the date of this letter, your account has a credit balance of $14.66 which can be used toward a future purchase.  If you prefer a refund, please call our Customer Service Department at ###-###-#### and a representative will be happy to assist you.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,       Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint.  As a
representative of Macy's Executive Office, I was asked to review and respond to
his concerns regarding his Macy's money and the cancelled item from macys.com
order number...

[redacted].  I have spoken
to [redacted] directly in order to discuss resolution for his inconvenience.  As a result, new order number [redacted]
was placed for him as an accommodation. 
He will also receive a new gift card in the amount of $9.95 to reimburse
him for the shipping fee on the original order. 
Based on the above, Macy's considers this matter resolved and closed
satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. If the company does what they said would do, I will be satisfied, but I won't know for sure until the credit bureaus have updated their records. I was told it could take up to 30 days. My only concern is that I received a letter over a year ago from the Macy's fraud department stating that my account had been updated to a resolved status with the credit bureaus and that never actually happened, which is the reason for this complaint. I would need a full 30 days to be able to confidently say I am satisfied or not satisfied with the results. 
Regards,
[redacted]

[redacted]
June 11, 2016
[redacted]
Re: Macy's Account Ending in [redacted]
Complaint ID [redacted]
Dear [redacted]:
I am in receipt of your additional concerns regarding your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
After receiving my response dated May 16, 2016, you contacted me by telephone on June 7, 2016. It was a pleasure speaking with you and I appreciate the courtesy you extended. During our conversation, you explained that you had once lived at [redacted], but the address we had on file, and the address to which your statements were mailed, was [redacted], which you stated is a non-existent address. With this new information, I did some further research and found that the United States Postal Service has no record of that address. Due to the length of time that has elapsed we are not able to determine the source of the incorrect address that was listed on the account. Therefore, we will remove fees totaling $6.00 to bring the account balance back to the original amount of $25.55 for the purchase made on May 9, 2010. You may mail a payment in that amount to my attention at the address shown above, and I will ensure that the payment is applied directly to the account.
Additionally, we will clear our internal records of any delinquency associated with this issue, and will instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of June 2010 through June 2016. Please allow the agencies thirty (30) days to make the necessary corrections to update their files. This letter will serve as confirmation of this request.
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.

Sincerely,
Nancy M.Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]
The Revdex.com
The Macy's card is issued by Department Stores National Bank.

Dear
[redacted]: 
We
received the complaint for [redacted] regarding ID number [redacted]. The
customer stated they have been inconvenienced by the delay in receiving a
refund for an order that was never picked up. 
As such, a full refund in the amount of $21.05 will...

post to [redacted] account
number ending in [redacted] in the next three to five business days.  We have responded to all concerns and
consider this complaint closed.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

[redacted]   [redacted]
 
 
July 2, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint ID...

#
[redacted]
        Macy’s Account ending in [redacted]
 
Dear
[redacted]: 
 
Thank
you for the courtesy extended during our telephone conversation on June 17,
2015, regarding your additional complaint filed with the Revdex.com
concerning the recent notification of the Change of Terms on your Macy’s account
noted above.  As a liaison in Macy’s
Executive Office, I was asked to review and respond on behalf of Department
Stores National Bank. 
 
As discussed, the letter you received was to inform you of the upcoming
changes to the Terms Of Agreement (copy enclosed) on your
existing account and to confirm a new account was not established.  It announced
the elimination of the Major Purchase, Special Event, and Club Accounts as
separate Account Types.  I confirmed your
account has never had these additional lines of credit; therefore, these
changes have no impact on your account. 
 
With respect to
our December 24, 2014, letter (enclosed), which was in response to your previous
Revdex.com complaint (ID#
[redacted]), this was in reference only to fees and calls you had
received.  Kindly note we closed your
account, upon your request, when you spoke with me on June 17, 2015, and not in
response to that complaint.  I have
confirmed that we made no inquiry on your credit bureau.  Please note
that we do not manage the credit reporting agencies; therefore, we have no
control on how your score is calculated. 
 
In addition, we have updated our records to discontinue the mailing of all
fliers and sale catalogues to the name and address listed above.  However, since our advertisements are
prepared in advance and sent to the distribution facility, you may continue to
receive previously scheduled mailings for up to 12 weeks from that date.  We regret any inconvenience this may cause.
 
[redacted],
thank you again for bringing this matter to our attention and giving me the
opportunity to respond.  Please do not
hesitate to call me at the telephone number listed below if I may be of further
assistance.
 
Sincerely,
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosures / Mailed July 2, 2015
 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I contacted Macy's as suggested and it was determined that although I have the ability to repay, closing the account adversely affected my credit score and the account cannot be reopened.
Regards,
[redacted]

Dear
[redacted]: 
I am
in receipt of complaint ID number [redacted] for [redacted].  As a representative of Macy's Executive
Office, I was asked to review and respond to their concerns.  I have been unable to reach the customer
directly. However, I was able to leave...

a detailed message on December 12, 2015
letting her know we will honor the price of $89.99 for web id number
451491.  Unfortunately, as of today, the
item is now no longer available and we have not had a return call from Ms.
[redacted].  Based on the above, Macy's
considers this matter closed.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]