Macy's

[redacted] needs to provide us with copies of the actual, physical plastic gift cards in his possession that were used as the original form of payment for the merchandise he subsequently returned.  Apparently these  gift card numbers are from a  3rd party website unaffiliated with Macy’s.  Since this is a security issue, I cannot provide you with any additional info other than we consider the matter closed.  If [redacted] can provide us with copies of the actual gift cards (that we have requested that he do), we would be delighted to re-visit the matter.  Carrie W.| Executive Liaison | Executive Liaison Team ( ###-###-#### ext. [redacted]  or  ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]Customer called Revdex.com stating Macy's response does not address her concerns, she feels like they are going around in circles and not trying to resolve her problem.

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely,  Bobbie A. |...

Omnichannel PresidentialOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

[redacted]   [redacted]
  October 25, 2016   [redacted] Revdex.com 1 East 4th, Suite 600 Cincinnati, OH 45202   Re:   Revdex.com, Complaint ID [redacted] – [redacted]         Macy’s account ending in [redacted] (closed)   Dear [redacted]:    I am in receipt of the comments you forwarded to Macy’s Executive Office regarding our response to the above referenced complaint filed with the Revdex.com.  As liaison in this office, and because I am familiar with this matter, I was asked to review and respond to [redacted] additional concerns on behalf of Department Stores National Bank.  My response is addressed to you as [redacted] has requested that we cease communication with him concerning his account.   As [redacted] previously established, he opened the above referenced Macy’s account inside of the North Dartmouth, [redacted] Macy’s Store on February 19, 2016.  Customers who apply and are approved for a Macy’s account, qualify for a “New Account Discount” of 20% on their purchases (up to $100.00) for the first two days the account is opened.  This discount is offered on top of any promotions running in the store at the time of approval, and is only offered upon approval as a billing statement credit.  [redacted] purchase of $47.40 was immediately charged to his Macy’s account upon approval for the Macy’s account. As shown on his Macy’s account statement for the billing period ending March 9, 2016, [redacted] was provided a “New Account Discount” of $9.48 for his qualifying purchase.  Per his request, we have sent [redacted] a copy of his receipt for this transaction (copy enclosed).  This receipt includes [redacted] signature affirming that he received and agreed to be bound by the notices and terms of the DSNB Credit Card Agreement, as well as the signature authorizing the transaction.   Our first record of contact with [redacted] was on May 24, 2016, during a collections call made to [redacted], as referenced in our previous letter.  In reviewing the records of the call, [redacted] makes no reference to an unauthorized transaction; rather, he presented a claim of paying cash for the merchandise.  Besides his letter dated May 11, 2016, the only other time our records indicate [redacted] has made the claim that the February 19, 2016, charge was unauthorized, was during his conversation with Macy’s Consumer Protection department on July 16, 2016, when a Fraud Claim was initiated.   We investigated [redacted] claim of unauthorized activity and made the determination that [redacted] is responsible for the charges.  Our denial of [redacted] Fraud claim was based on a variety of factors including [redacted] signature matching several letters he has sent disputing the charges.   We have attempted to resolve this matter amicably by removing three (3) months of late fees (totaling $111.00) and three (3) months of interest charges (totaling $9.00), as a courtesy to [redacted].  While we are unable to offer any additional credits to [redacted], I welcome the opportunity to answer any questions you, or [redacted] have about this matter.  My contact information is listed below.   Sincerely,     Stephen C. Macy's Executive Office###-###-#### Extension [redacted]   Enclosure

Dear [redacted], We are in receipt of Revdex.com Complaint #[redacted].  We have spoken to our customer, [redacted], and have resolved all matter as expressed in the complaint.Based on this, we consider the matter closed satisfactorily. Thank you, Beverly P.| Omnichannel Presidential...

ExecutiveOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### EXT: [redacted]| Email:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have gotten two calls after I handled the situation on my own after weeks with an agent that was emailing me. I thank that agent for her help and not the agent that responded to this weeks later after the issue was already resolved due to my own doing and staking of an agent for her help. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  To reiterate what I detailed in my original complaint, the only time I received any notice from Macys was: 1. Asked a caller claiming to represent Bloomingdales C? to have Macy send me a official statement/bill detailing what I was being asked to pay for since I suspected it to be another attempt to illcit money fraudulently.Told her my e-mail address.  Finally received a Macy Star rewards account statement requesting $ 263.21 by April 16, 2016 after I returned from a trip to the mainland. 2. 4/21/16 received a letter from a [redacted] indicating I owed them $ 305.71. for a overdue Macys account. I advised them that I would not be sending money to a [redacted] address and suspected fraud. Advised them to have Macy send me official notice. Received a e-mail dated April 21, 2016 from Macys indicating I should pay a e-bill of $ 305.71.My wife receives monthly statements from Macys and aside from the 4/21/16 e-bill,  I do not recall receiving any offical e-bills from Macys in the past. Ms M. may insist that e-bills were sent and I am not questioning her honesty. However, you can sent a thousand e-mails but if no one  receives them, when are we trusting in electronics or are you questioning my honesty? I anticipate my notifying the local media [redacted]ng my position that a person  who has a excellent credit history is being pretty much black mailed by Macys to pay $ 305.71 for a pair of swim shorts that cost $31.75.   I truly believe that I will be a advocating that the local people in [redacted] stop patronizing Macys stores, shop on line for individual brands and bring in another department store that truly services the public instead of trying to literally steal from them.Does anyone that is involved in this matter truly believe that I should pay $ 305.71 for a $31.75 pair of shorts. w/o official notification. What happened to certified mail delivery?        
Regards,
[redacted]

[redacted], I am in receipt of complaint ID [redacted] for [redacted]. We have spoken to the customer and explained that the items on shipments 1 and 3 had been returned back to us. Per the customer, she told [redacted] that she did not want them. [redacted] advised she has received emails requesting the items back. We assured her that the emails would stop and partnered with another department to ensure this was taken care of. At this time, Macy’s considers this issue resolved. Jill B. | Omnichannel Presidential-Store AdministratorOmnichannel Selling and Service Escalation Team | MCCS Executive Office

July 03, 2015
 
 
[redacted]
 
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] rebuttal.  As
we have expressed to [redacted] on numerous occasions, we will no longer
respond to his inquiries regarding this issue. 
As a result, no response will be provided.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]

September 20, 2016   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint you...

filed with the Revdex.com, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   I was disappointed to read about your experience with the customer service representative.  As a company committed to outstanding service, I assure you that we do not condone or tolerate disconnecting calls with our customers.  I forwarded your concerns to the appropriate parties so that they may address this matter directly.  Please accept my apology for any inconvenience this matter caused you.   According to the Department Stores National Bank Credit Card Agreement, a late fee is added for each billing cycle you fail to pay the Minimum Payment Due by the payment due date.  The fee will be $27.00; or $38.00 for any additional past due payment during the next six billing cycles after a past due payment occurred.  Interest is charged each month the account carries a balance.  The minimum interest charge is $2.00.   In researching your account, the billing statement due August 21, 2016, had a closing date of July 25, 2016.  To clarify, this means that any activity that transpired after that date will show on the next billing statement.  The merchandise returned on August 6, 2016, would credit the balance but would not reduce the minimum amount due.  The minimum payment due by August 21, 2016, was $27.00; however, we received a payment of $11.00.  When the minimum payment was not received by August 21, 2016, a late fee of $27.00 was applied to your account.  You called our office on September 1, 2016, and spoke with a representative regarding the late fee.  As a courtesy, the associate removed the late fee during that phone call.  I apologize if you were not informed that the fee was removed from your account at that time.  As of the date of this letter, your account balance is zero ($0.00).   [redacted] thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Manager, Credit Customer Service Department

[redacted]   [redacted]         July 1, 2016     [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]   Dear [redacted]:    I am in receipt of your...

complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I had hoped to discuss this matter with you personally; however, I was unable to reach you.  I was able to leave messages and I look forward to speaking with you at your convenience.   Unfortunately, I was unable to locate the account in question with the information given.  If you would kindly provide a telephone number that would be on the account or the primary account holder’s name and address, I’ll be happy to investigate further.  You may contact me at the telephone number below or email our office at [email protected] with this additional information.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Please be assured that your complaint has been acknowledged and will be addressed accordingly upon receipt of the requested information.  Please feel free to contact me with any questions or concerns.   Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. As of today I processed the transfer of funds from the gift card back to the original form of payment. I advised the processing time will be 3-5 business days to post back to the account. Based on this information we are considering...

this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I talked to someone from Macy's last week.  He offered the discount so that I can use that money to try and repair the sofa motor.  I agree to that.  He is also looking for the record showing the plan was cancelled and I was issued a refund, voiding the warranty.  Please let me know what is happening next.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.In the response, [redacted] indicates that interest was not charged on the credit protection fees.  I never alleged that interest was charged on the credit protection fees.  However, if the $1627 that I submitted in payment was applied to my credit card balance, the lower balance would result in lower interest fees.  Therefore, by re-directing my payment to the credit protection as opposed to the credit card balance, Macy's was able to collect more money in interest fees.  I would like that amount in fees to be calculated and returned to me.  In addition, I have never been provided proof of enrollment nor proof of total fees collected by the credit protection company.  Although they may not longer have proof of enrollment, I would like a copy of my statements from August 2008 through March 2014 that can substantiate the total amount paid to Aon Integramark for credit protection I did not authorize or desire. At this point, I have only the word of the credit protection company that the amount collected was equal to $1627. Finally, I think it should be addressed that the credit protection company is [redacted] and yet all written correspondence from them  boast the Macy's logo and letterhead.  [redacted] is not identified on any correspondence and refused to identify themselves during my initial requests for the name of the business.  But when I called to have the issue resolved I have been continuously directed by Macy's to the 'credit protection service' and the 'credit protection services' redirected me to Macy's for answers to my questions.   It seems fraudulent to not clearly identify the name and contact information for the company who owns the credit protection service.  It also increases the likelihood that customers give up on trying to resolve these type of concerns.  Macy's should have accepted all accountability and should have been willing to resolve all concerns since Macy's was the company with whom I entered a business arrangement. These types of business practices should be illegal as they take advantage of customers by siphoning money without the customer's knowledge. 
Regards,
[redacted]

Dear [redacted]:  Please allow me to apologize for the delay in response to this issue. Thank you for your courtesy when we spoke on October 11, 2016. Please accept my sincere apology for any inconvenience you experienced when you did not receive your order #[redacted]. I have issued...

the refund today for $132.94 to your [redacted] account ending in [redacted]. You will view the credit within 7 days. [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

[redacted]   [redacted]
December 15, 2015
[redacted]
[redacted]
[redacted]
Re:       Revdex.com Complaint ID [redacted]
Dear
[redacted]: ...


I am
in receipt of your complaint forwarded to us by the Revdex.com
regarding your gift card.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns. I wanted to discuss your
complaint with you in person and attempted to contact you via the telephone
number listed in the complaint (###-###-####). 
I was able to leave you a message on December 11, 2015.
I
welcome the opportunity to better address your concerns; however, I need the
gift card number in question to complete additional research.  Please contact me at the telephone number listed
below or email this information to my attention at [redacted]
in order to resolve this matter.
[redacted], we understand that you have a choice of where to shop and we are sorry
this misunderstanding may have jeopardized our business relationship. 
Sincerely,
[redacted] Randi P.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:        [redacted], Revdex.com

Dear [redacted], We are in receipt of Revdex.com Complaint ID  [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Im really happy with the costumer service of Macy's and specially Marjorie B. of the Macy's Executive Office she was really nice to me on the phone when she called me and understood the problem right away.Regards,[redacted]