Macy's

December 26, 2017     [redacted] [redacted]  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Refund Inquiry   Dear [redacted]:   I am in receipt of your additional inquiry filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with your situation, I was asked to review and respond to your concerns.    In order to investigate your concerns we will need either the receipt from the original purchase, the receipt from the return, or the gift card used for the purchase, in addition to the store location you provided in your response.  Unfortunately, without this information we are unable to complete any additional research regarding your inquiry.  I do apologize for any inconvenience this matter may have caused.    [redacted], your complaint has been acknowledged and will be addressed accordingly when the additional details requested in this and our previous correspondence are provided. If you are able to locate the original proof of purchase from the gift card, or are able to locate a purchase or return receipt for any of these items, I will be happy to continue my investigation.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,   Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]     October 10, 2016   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s [redacted] account ending in [redacted]...

(closed)         Macy’s [redacted] account ending in [redacted] (lost/stolen)   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration you may have experienced as a result of this situation, and for the delay in resolving your issues.   In reviewing your account, our records indicate you called on August 8, 2016, to initiate a claim for the $31.43 charge made on July 16, 2016.  At that time, we reported your Macy’s account ending in [redacted] as lost/stolen, and a new credit card ending in [redacted] was issued to prevent any additional unauthorized charges.  On September 25, 2016, you called and requested to close the account due to the fraudulent charge.  On September 28, 2016, our Consumer Protection Department credited the $31.43 charge, and removed the $27.00 late fee and $2.00 interest charge, resulting in a zero ($0.00) balance.   As of September 29, 2016, we cleared our internal records of any delinquency associated with this issue and requested that [redacted], and [redacted] remove any delinquency associated with this issue from your credit file.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files.  Until then, this letter will also serve as confirmation.   [redacted], thank you for the opportunity to address your concerns.  We regret that this incident escalated to the point where you felt it was necessary contact the Revdex.com, and also caused you to close your Macy’s account.  Be assured that the security of our customer’s accounts and personally identifiable information is a high priority at Macy’s, and we have policies in place in order to comply with all Federal and State laws in our credit practices.  We hope you will consider this an isolated incident and give us another chance to serve you in the future.  If I may be of any further assistance, please do not hesitate to contact me at the number noted below.   Sincerely,       Alison G. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted] November 3, 2016 [redacted] Re: Revdex.com Complaint ID #[redacted] Dear [redacted]:   Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, I was asked to further address this issue.  Please accept my apology for any inconvenience you may have experienced as a result of this issue. Upon review, I confirmed that it was Macy’s Civil Recovery Department (###-###-####) that was previously calling you to determine if you are the parent of the minor in question.  According to the representative I spoke with on October 24, 2016, they had left several voice messages requesting you to call them to discuss whether you are her parent or legal guardian.  Our records indicate they received over fifteen (15) phone calls from you on Saturday, September 24, 2016, informing us you are not the parent of the minor.  On this day, your name was removed and the file was forwarded to an agency, who will attempt to contact the minor’s parent or legal guardian.   On Monday, September 26, 2016, we received additional calls from you, where we confirmed that your name was removed from the case when we spoke with you on Saturday, September 24, 2016.  You will no longer receive phone calls from Macy’s Civil Recovery Department with regard to this issue.  For clarification, our records indicate there is no Macy’s account on file, and our collections department has no record of any recent dialing activity to the second phone number provided of ###-###-####.    [redacted], thank you for the opportunity to further address your concerns.  If you have questions on another matter, do not hesitate to contact me at the telephone number listed below. Sincerely, Alison G.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.
 
Our
records indicate that we have processed an...

exchange of the mattress due to the
difference in height. We show that the exchange was completed on 8/01/2015.
Please accept my sincerest apologies for the inconvenience you have experienced
with your purchase. If you need further assistance, please feel free to contact
me at the number listed below.
 
Please
be assured that Macy’s does not engage in false or misleading advertising
practices. When a review is submitted for merchandise it is reviewed to ensure
reviews containing offensive language are not posted. As well, a negative
review may be reviewed to verify if it is an issue with that specific item or
if there was an issue with Macy’s customer service. 
 
Sincerely,
 
Jennifer C.
Macy's Executive Office
###-###-#### Extension [redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of the inquiry, filed on your behalf, by [redacted] of the
Cincinnati Revdex.com.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns. ...


On
behalf of Macy's, I would like to extend my sincerest apology for the
inconvenience and frustration you experienced as a result of not receiving your
rebate forms.  Upon receipt of your
inquiry, I immediately performed a thorough review of our records as they
pertain to macys.com order number [redacted]. 
At your request, an adjustment has been applied to your order, please
allow seven to ten business days for the amount of $24.14 to post to your
Paypal account.  Please note, for your
convenience, links to the rebate forms are available on the item prior to
purchase.  
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  As an extension
of our apology, I am sending you a $25 Macy's gift card under separate cover.  You should receive the gift card within 5
days from the date of this letter and you may use it on macys.com or at any
Macy's store nationwide.  If I may be of
additional assistance, please do not hesitate to contact me.  My office hours are Monday through Friday,
9:00 AM to 4:00 PM, Eastern Time.

April 25, 2016
[redacted]
Cincinnati Revdex.com
Suite 600
1 E fourth St..
Revdex.com Complaint #[redacted]
Dear [redacted],
We are in receipt of Revdex.com Complaint # [redacted]. After numerous attempts by phone and email, we have not had any contact with the referenced customer. We have reviewed the...

complaint and have taken the following actions to resolve concerns as expressed. Customer has been credited back to the original form of payment. Based on this, we consider the matter closed satisfactorily. Thank you.

Sincerely,
Jan B.Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]

[redacted]   [redacted]   August 11, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Store experience   Dear [redacted]:...

  It was a pleasure to speak with you on August 11, 2017, regarding your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns.   Please know that I was deeply disappointed to learn about the incident outlined in your complaint. Under our return policy, with a receipt, we will accept merchandise for exchange or return, and a refund will be credited back to the original form of payment used. I am sorry that this did not occur. To clarify, the store associate should have escalated the matter to a sales manager.   As a company committed to having a diverse customer base, Macy’s does not condone or tolerate discrimination or rude behavior of any kind. Our goal is to have professional and knowledgeable store associates and managers, so that all of our customers’ questions and needs are addressed and resolved efficiently. I reviewed this matter with our [redacted] Place Store Manager, and she has taken the appropriate actions regarding your store experience when you attempted to return the two dresses. I am pleased that she contacted you directly and further discussed this matter with you on August 11, 2017.   [redacted], thank you again for the time you took to bring your concerns to our attention and for giving me the opportunity to respond. Your feedback is critical as it assists us in truly understanding our customers' experiences and directs our attention to areas in which we can improve our service quality. As a gesture of goodwill, I am sending you under separate cover, a $50.00 Macy’s gift card, which you will receive within 7-10 business days. You can use the gift card at any of our stores or online at macys.com. If I can be of assistance in the future, feel free to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        [redacted], Store Manager

February 19, 2018[redacted], [redacted]Re: Revdex.com Complaint #[redacted]Macy's Store ExperienceDear [redacted]:I am in receipt of your complaint filed with the Revdex.com on the above referenced complaint number and forwarded...

to Macy's Executive Office. As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns. I apologize for any inconvenience or frustration that you may have experienced.Customer Service is crucial to the success of our business; it is always a concern when one customer is not satisfied with the level of service that we provided. It appears that we fell short of our goal to provide you with excellent customer service and we thank you for bringing this matter to our attention. Please be assured that I have reached out to the store manager at our [redacted] store location and this matterwill be addressed.[redacted], it is never our intention to scare customers away from our store; however, we understand that you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our relationship.If you have any further questions or concerns regarding this matter, please feel free to contact me directly by calling the telephone number referenced below.Sincerely,Shirley W.Macy's Executive Office ###-###-#### Extension [redacted]

[redacted]   [redacted] December 15, 2016 [redacted] Re:  Revdex.com, Complaint ID [redacted] Dear [redacted]:   I am in receipt of your additional concerns filed with the Revdex.com, which were forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Thank you for your feedback regarding our verification procedures for online orders.  For the security of our customers and to prevent fraudulent purchases, we validate the identity of the person picking up online orders in our stores by swiping or scanning the identification presented at the sales register.  We disclose this common industry anti-fraud practice on our website, macys.com, where you will also find our privacy policy regarding customer information.   Please be assured your information is handled with care and is used for verification purposes only. In other words, this data is not used for marketing or any purposes other than consumer protection and anti-fraud. Given the trust our customers place in us and understanding our obligations to keep their information safe, we have extensive administrative, technical, and physical processes and controls in place to maintain the confidentiality and integrity of sensitive data. [redacted], I appreciate you bringing this matter to our attention and allowing me the opportunity to respond.  If you have any questions further, please contact me at the telephone number listed below.  Sincerely, Stephen C.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Aloha Macy's and B.B.B. Cincinnati, I just read the response to my complaint filed against Macy's on August 17th. 2015. I would very much like to take this opportunity to express my convincing believes pertaining Macy's as well as the B.B.B. From the beginning of this case the day I returned my Dress Slacks at the [redacted], Macy's Men's Store, I suspected that whatever took place that day IS NOT Macy's Policies or Macy's ways of resolving returns. Macy's response to my B.B.B. Complaint confirms what I suspected that day, and that is that the employee implemented her own ways of addressing the return disregarding Macy's Policies. It is regretful that a loyal customer, Macy's executives, and B.B.B. personnel must invest their time and efforts because ONE employee runs a Macy's Men's Store in whichever ways she prefers. I hereby urge Macy's to be more selective when hiring personnel. To reiterate the Subject in this e-mail, I accept Macy's response and I end this case as I expect Macy's action. I want now to sincerely express my thankfulness to Ms. Janice D., Executive at Macy's and a big Mahalo to [redacted], Resource Consultant for the B.B.B. in Cincinnati. To the both of you, in the Aloha Spirit, I remain kindly and respectfully yours,   [redacted]   
Regards,
Jorge [redacted]

This complaint has been resolved. Thank you.

[redacted]   [redacted]
December
8, 2015 
[redacted]
[redacted] 
[redacted] 
Re:  Revdex.com complaint ID #[redacted]
        Store service
Dear
[redacted]:...


We
are in receipt of your complaint filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I
was asked to review and respond to your inquiry.  Please accept my apology for the level of
service you described receiving and the lack of response to your email
inquiries.  Be assured that is not
indicative of the level of service we strive to provide.  I would have liked to speak with you
personally about this matter, but my attempts to reach you were unsuccessful.
Our goal is to have
professional and courteous sales associates available within every department,
so that all of our customers may have shopping experiences that are both
positive and rewarding.  Although we do
not like to hear that we did not meet your expectations, your comments are
important to us as they provide us an opportunity to follow up with the
appropriate action.  Therefore, I have
shared your complaint with the Store Manager at Macy’s [redacted] store, who assuredly
will address this situation with their store personnel. 
I am sorry you were having
difficulty unsubscribing from Macy’s email advertising.  We upgraded our website recently, which may
have contributed to this issue.  If you
are still unable to delete your subscription, please call me and I will
investigate further. 
[redacted], thank you for bringing this matter to our attention and
allowing me to respond.  We realize that
you have a choice of where to shop and we regret any situation that may have
damaged our relationship. I hope you
will allow us an opportunity in the near future to renew your faith in Macy’s. If I may be of any additional assistance, feel
free to contact me at the telephone number listed below.  
Sincerely,
Michael
J.
Macy's
Executive Office
###-###-#### Extension [redacted]
cc:  Store Manager, [redacted] Macy’s
       [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

April 25, 2018  [redacted] Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, I was asked to review and respond to your concerns with incorrect merchandise...

being sent in your order # [redacted]. Thank you for your courtesy when we spoke. Your experience did not meet your high expectations for Macy's, or our own. Fortunately, we were able to order the shirt you need with the sales price and a suitable discount. Thank you for bringing the issue to our awareness and allowing me to respond. We do appreciate your continued shopping with Macy's. Sincerely,   Marjorie BellMacy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

[redacted]: Please close the file for [redacted] (ID [redacted]).  [redacted] has sent multiple rebuttals, and he does not present any new information.  We have told him in our prior responses that he needs to contact our Technical Assistance Area in order to access his account online, and we have provided the phone number for him. Thank you, Jay S. |  Executive Liaison Coordinator  |  Executive Liaison Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  Customer called Revdex.com stating the considers the matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

August 25, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID #[redacted]
       Macy's account ending in [redacted] (closed)
        Macy's
[redacted] account ending in [redacted] (closed)
       Macy’s store account ending in [redacted] (open)
       Macy's [redacted] account ending in [redacted]
(open)
Dear [redacted]: 
I am in receipt of your
additional correspondence filed with the Revdex.com.  As I am also a liaison in Macy’s Executive
Office, I was asked to review and respond on behalf of Department Stores
National Bank.  I left a voice message
for you on August 24, 2015, and hope to hear from you soon.  Please accept my sincere apology for any
continued inconvenience you may have experienced regarding your son’s Macy’s
store and Macy’s [redacted] accounts referenced above.  I am sorry to learn that you did not receive
a call back from our office as you expected.
As stated in our response letter
dated August 7, 2015, the adjustments were made on [redacted]’
accounts on August 7, 2015, ($50.75 credit on the Macy’s store account, and
$42.90 credit on the Macy’s [redacted] account).  You will see the adjustments on his August
2015, billing statement for the Macy’s store account, and the September 2015,
billing statement for his Macy’s [redacted] account. We recommend that customer’s allow seven (7)
to ten (10) business days for them to receive our correspondence.  If you still have not received the new Macy’s
[redacted] card ending in [redacted], please call me directly at the number
below.
[redacted], I hope the above
explanation will clarify any issues you felt remained unresolved. 
Sincerely,
Monica O.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com  [redacted] is a federally registered
service mark of [redacted] and is used by Department Stores National Bank
pursuant to a license.  The Macy’s
[redacted] Card program is issued and administered by Department Stores
National Bank.

October 02, 2015
 
 
[redacted]
Cincinnati Revdex.com
1 E Fourth St
Cincinnati, OH  45202
 
Revdex.com Case #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint.  As
a representative of Macy's Executive Office, I was asked to review and respond
to his concerns. I contacted [redacted] by phone to resolve his complaint and to
apologize for any inconveniences he experienced as a result of his macys.com
order #[redacted]. Per our conversation I am sending [redacted] a gift card for
$75.00 that he may use in store or online. 
Based on the above, Macy's and [redacted] considers this matter resolved
and closed satisfactorily.
 
Sincerely,
 
 
 
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

[redacted]   [redacted]
December 22, 2015
[redacted]
[redacted] 
[redacted] 
Re: Revdex.com complaint #[redacted] 
       Macy’s account...

ending in [redacted] 
On behalf of Department
Stores National Bank: 
Contact Date with Customer:  December 21,
2015
Complaint Summary:  [redacted] requested that Macy’s
remove a late fee from her account.  She
also complained that the credit representative treated her rudely. 
Resolution:  I called [redacted] and informed her we had previously
removed the fee as she had asked.  I also
apologized on behalf of Macy’s for the poor service she received and thanked
her for taking the time to write to inform us of her experience. She thanked me for calling to follow up on her
complaint.  This resolved her
dispute. 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com