Macy's

P[redacted]     November 14, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted] – closed...

        Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience you may have experienced as a result of this matter.    I understand you are requesting that we modify the payment history associated with the above-referenced Macy’s account.  In researching this matter, I found that on June 22, 2016, we instructed the three credit reporting agencies to update their records to remove the delinquencies reported for March through May 2016, and advised you (by letter) of this action on June 23, 2016.    In light of your complaint, I reviewed each agency’s current reports and see that [redacted] did not update their records for May 2016 as we had requested.   On November 6, 2017, we submitted another request for them to update their records on your behalf.  Please note that it is the credit reporting agency that is responsible for updating their records based on the information that we provide.  Should you have questions as to why [redacted] did not update their records, you may contact them at ###-###-#### to review their update process.   In regards to your account being closed and a new one opened, as a part of the fraud claim process, we close the account that had fraudulent activity on it and open a new account transferring your credit history to the new account.  Your account ending in [redacted] was closed on October 11, 2017, at the time the new account ending in [redacted] was opened.   I apologize for any confusion this may have caused you.   [redacted], while I can certainly understand your frustration surrounding these events, it is not Macy’s policy to compensate for a situation such as this.  Thank you for bringing this matter to our attention and giving me an opportunity to respond.  Should you have additional questions, please call me at the number listed below.    Sincerely,  Janice D. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke.Please accept my sincere apology for any inconvenience you experienced when your order was placed on backorder. After receiving different shipping status from our site. I see now, the site has...

provided the correct shipping information. [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

P.O. Box 8220   Mason, OH 45040  March 3, 2018   [redacted], [redacted]  Re: Revdex.com Complaint ID [redacted]  Dear [redacted]:    I am in receipt of your Revdex.com inquiry, which was forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Please accept my apology for any frustration you may have experienced regarding your Fur Vault storage and services.  According to the Fur Vault management team at our [redacted] Plaza Macy's, you have spoken with the store since this complaint was filed and these situations have been addressed.  As the store has stated, you have been a loyal customer for many years, and they were more than happy to honor a discount of 10% on your 2018 services.    I am very sorry you were not satisfied with the arm shield work that was completed.  It is the recommendation of Fur Vault management to complete relining services on each of the items, which is being offered to you at a discounted cost of $225.00 per garment, including a new monogram (a value of $460.00 per garment). Our position on this matter has not changed.    [redacted], we appreciate your business and the opportunity to serve you.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.    Sincerely,    Carrie A.Macy's Executive Office ###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  To date this mattress is still causing us much discomfort. I cannot believe they will not let us return an item that we are extremely dissatisfied with...especially one that is causing us bodily discomfort. An item that we have to sleep on night after night.Macy's offered to send out a technician in a months time to reevaluate the mattress for defects. This is absurd...we have been uncomfortable for over 7 months already!They also offered to give us a discount on the one we have now, but what good will that do? We will still own it and we will still owe $500 on it, PLUS we will have to buy another one. This is unacceptable!
Regards,
[redacted]

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details are stated below.Macy's response outlined in the letter dated May 2, 2017 from Rhea Belyeu is not satisfactory of how Macy's should conduct business and treat customers. Macy's reported two (2) accounts lost/stolen and transferred the fraud balance several times back and forth between three (3).  That's not systemically done, but rather manual by Macy's employees. Since December 19, 2016, I have been going back and forth with Macy's to correct this issue until finally Macy's reported the fraudulent charges to the Credit Reporting Bureaus, drastically effecting my credit score. You are incorrect when you stated that there was no impact on me or my credit report. To the contrary and as stated in my previous response, my credit score dropped 87 points and is still lower than the original score before Macy's reported fraudulent charges on my account in Marcy 2017. Most recently, I received a Macy's statement showing current account ending in [redacted] with a $2 charge that's due May 20, 2017. That $2 charge is now showing on my current credit report, therefore this matter is no over yet. When this matter is finally resolved, I will close out the account ending in [redacted] and will not obtain a Macy's charge account again. As for this complaint, the Revdex.com can close it out with a unsatisfactory response from me (the consumer). Again, I would like to thank the Revdex.com and the staff for the assistance they provide to people in need of help.  
Sincerely,
[redacted]

February 8, 2016
[redacted]
1 E Fourth St.
Cincinnati Revdex.com
Cincinnati, OH 45202
Revdex.com Complaint: # [redacted]
Dear [redacted]
We are in receipt of Revdex.com
Complaint # [redacted]. After numerous attempts by phone and email, we have not
had any contact with...

the referenced customer. We have reviewed the complaint
and have taken the following actions to resolve concerns as expressed. We have
credited the customer in the amount of $16.41. 
Based on this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension [redacted]
Cc [redacted]

Dear [redacted]: We are in receipt of Revdex.com Complaint ID #[redacted] for [redacted]. Since receipt of her complaint we discovered an error in our system and have stopped the emails being sent to her.Based on the above, we consider this issue resolved. Michele S.| Omnichannel...

Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

[redacted]   [redacted]       June 13, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Merchandise Return ...

  On behalf of Macy’s, Inc.:   Contact Date with Customer:  June 12, 2017   Complaint Summary:  [redacted] purchased two bras for her granddaughter and after wearing them three or four times the underwire popped out.  She took them to the store but they refused to give her a refund or exchange them because they were not in sellable condition.  She wants a refund or exchange.   Resolution:  I called [redacted] and apologized for her experience.  She indicated she had spoken with an associate in Macys.com and they were sending her a return label for the bras.  Once the merchandise is returned, they will credit her account.    [redacted] stated she was satisfied with the resolution and I thanked her for the courtesy of speaking with me today.  I advised her to contact me directly in the future if I can be of any further assistance.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Hello, I also wanted to add a follow up to the message I sent the business. I just received 2 Macy's credit cards in the mail this week. For not having an account I don't know how 2 appeared?!Please Advise .Thank you, [redacted]

May 2, 2017     [redacted]   Re: Revdex.com, Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   Your complaint filed with the Better...

Business Bureau was forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   In reviewing your complaint, I see the concerns you share were also voiced in your complaint filed with the [redacted] (Case #[redacted],) and we responded to this complaint on March 17, 2017.  It is regrettable to learn that you feel our previous response did not adequately answer your concerns and that some misunderstanding remains.  Please be advised, despite your second complaint filed with a different agency, our position has not changed and we are unable to request a suppression of any reporting of your account activity with the credit reporting agencies.  I have enclosed a copy of our previous response to the [redacted] complaint for your review.   You can be assured the Bank complies with all credit laws and regulations and we do not engage in unethical activity.  Thank your for allowing me the opportunity to respond to your concerns.  Should you have any questions, please feel free to contact me at the telephone number listed below.   Sincerely,   Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]    Enclosures / mailed May 2, 2017    cc:  [redacted], Revdex.com

December 29, 2017  [redacted] Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my apology for the disappointment that your order #[redacted] is scheduled for...

delivery on December 28, 2017. Although I did not reach you when I phoned, I did leave a message. We appreciate your shopping with Macy's during the holiday. Unfortunately, in this instance we do not promise timely delivery as the vendor directly shipped this throw. Thank you for bringing this to our awareness and allowing me to respond. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not disputed any charges, what I am disputing is the inability on your part to extract the money from my bank, which you had been doing for a while and continue to do today!  My account has always been on autopay and there has always been funds in the bank account. It is unknown to me why the payment request did not go through, it must have been an issue on the part of Macy's billing department that caused this bill to go delinquent! The person that called me on the phone could not figure it out, nothing has changed with my bank account, I have had the same bank account for 26 years and have been using it to autopay all my accounts, with all the payment requests being initiated at the vendor, no payments are initiated by my bank, to avoid issues and being late. I also like paying the full balance just before the due date! I really care for my credit and do not take it lightly when a negative mark is placed on it when I have always had the intentions to pay, pay on time, and pay in full!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I'd like to thank Macy's Corporate Office for their attention.
Regards,
[redacted]

[redacted]   [redacted]
 
 
July 29, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:    Revdex.com ID...

#[redacted]
         Macy's account ending in [redacted]
 
Dear
[redacted] 
 
I am in receipt of your complaint
filed with the Revdex.com. 
As a liaison in Macy’s Executive Office, I was asked to review and
respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy you extended
during our telephone conversation on July 27, 2015.  This letter is to confirm our discussion.
 
Again, please accept my
sincere apology for the level of customer service you received while attempting
to get assistance with your online statement information.  As a company committed to outstanding customer
service, Macy’s goal is to have professional and courteous associates available
within every department so that all of our customers may have a positive and
rewarding experience.  Be assured that we
do not tolerate any kind of rude or disrespectful behavior.  I can state with confidence that our policies
promote respect for all of our customers and values their continued
loyalty.  Although it is disheartening to
hear that we did not meet your expectations, your feedback is valuable to us,
as it directs our attention to areas in which we can improve our service
quality.  Therefore, a copy of your
complaint and my response has been forwarded to the appropriate management so
that these issues may be addressed directly with the associates involved.
 
I was glad we were able to
review your account information and I could explain the one (1) cent difference
was because of city tax differences between the store you purchased the
merchandise at and the store you made the return.  In addition, the difference in balance was
due to the late fee and interest of $25.00 and $3.07, respectively, because of
the June 20, 2015, missed payment as result of the missing statement.  I removed these charges as a courtesy bringing
your balance to $119.17.  We received the
payment in full you made online and as of the date of this letter, your balance
is zero. 
 
[redacted], again thank
you for bringing this situation to our attention and giving me the opportunity
to respond.  Your feedback is critical as
it assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality.  If I can be of further assistance, please do
not hesitate to contact me at the telephone number listed below, as I would be
delighted to speak with you.
 
Sincerely,
 
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:     [redacted], Revdex.com
         Managers,
Customer Service

April 13, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. This may result in a statement containing only an interest charge.  My review of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    Applying this billing policy to your account, for the billing period ending October 21, 2016, your account had a revolving balance carried over from the previous month of $42.00.  We received this payment on November 8, 2016.  For the billing period ending November 21, 2016, the $2.00 minimum interest charge was for the money loaned to you between October 21, 2016, and the date (November 8, 2016), that your $42.00 payment was received.  The $2.00 balance for this statement was due December 18, 2016, and when no payment was received, an additional $2.00 was charged, bringing your balance to $4.00 due by January 18, 2017.  We received a payment of $4.00 on January 8, 2017, but due to a revolving balance carried over from the previous month, an additional $2.00 minimum interest was charged.  Additional interest continued to accrue monthly when no payments were received in accordance with the terms of the Credit Card Agreement.   We received an additional payment of $4.00 March 17, 2017, and removed the $2.00 interest charge balance on March 23, 2017.  As a courtesy, I have credited your account the $8.00 total interest charged over the past few months.  As of the date of this letter, your account has a credit balance of $8.00 which can be used toward a future purchase.  If you prefer a Credit Balance Refund check, please contact Customer Service at ###-###-####.   [redacted], please be assured that Macy’s does not participate in unethical or illegal business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely, Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

November 22, 2017   [redacted]  [redacted]   Re: Revdex.com Complaint ID [redacted]      Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your Revdex.com complaint,...

which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).    Your complaint indicated that you updated your address with Macy’s on your billing statement when you moved in March of 2015.  Upon review of your account, I see that you had account balances that were billed on October 22, 2014, and again on April 25, 2016, but you did not have a billed balance on your account for any part of 2015.  We do not have record of an attempt to notify Macy’s of your change of address, and we have not received any return mail for your account.  Unfortunately, notifying the post office of your address change is not considered an attempt to notify the creditor. As stated in the DSNB Credit Card Agreement (Agreement), you must notify Customer Service of a change in address.    By using the account, you consented to be bound to the terms of the Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges.  The Agreement states that, “We may add a late fee for each billing cycle in which you have a past due payment.  For late fee purposes, you have a past due payment any time you fail to pay the Minimum Payment Due by the payment due date”.  Your account charged off on November 27, 2016, with a balance of $528.36 which consisted of $230.95 in merchandise, $249.00 in late fees, and $48.41 in interest charges.  Although the late fees and interest charges were accurately assessed, we will be removing $111.00 in late fees and $21.20 in interest charges as a courtesy.  Your payment of $230.94 has been applied, and after the adjustments listed above have been completed, the remaining balance due on your account will be $165.22.    It is not the Bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error.  As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.  Since the information we are reporting is accurate, we are unable to remove the delinquency from your credit report.   [redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.    Sincerely,  Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

To: Melissa U. Again, I still don't have:A) the packageB) working tracking informationC) a refund,all of which were promised to me FIVE DAYS AGO.On Mon, Dec 28, 2015 at 11:24 AM, [redacted] <[redacted]> wrote:I still do not have:A) the packageB) working tracking informationC) a refund,all of which were promised to me.[redacted]

[redacted]   [redacted]       March 10, 2017   [redacted]...

[redacted]                                   ...⇄ [redacted]   Re:  Revdex.com complaint #[redacted]         On behalf of Macy’s:                                   �...⇄   Contact Date(s) With Customer: March 10, 2017   Complaint Summary:  [redacted] says she has not been accommodated for a return attempt for a [redacted] Backpack and a [redacted] belt, in our [redacted] and [redacted] Mall store locations.  She is requesting a replacement for both items due to their condition.   Resolution:  On March 6, 2017, I emailed [redacted], requesting further information and a copy of her receipts.  She provided a picture of the items to show their conditions as well as a copy of her store receipt and a Pick Up In-Store email confirmation.   On March 10, 2017, I attempted to reach [redacted] at the telephone number provided in her Revdex.com complaint, but was unable to speak with her. I left a voice mail message requesting a call back. I also emailed [redacted], confirming the decision for her request.  I have advised her to return to the nearest store location and to ask to speak with a Store Manager for further assistance.   She has requested a point of contact for our [redacted] store location.  I advised [redacted] that I have forwarded a copy of her complaint and request to Store Manager, Asim A., for further review and assistance.  [redacted] stated that she will be returning to the [redacted] store and will request to speak with Mr. A. for further assistance.  This resolves her complaint.     Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

My name is [redacted], my complaint ID # is [redacted]. I filed a complaint on 10/02/15 against Macy’s Department Store for the then amount of $216.00. Each month this continues the amount increases. I was really hoping this would have been resolved by now but I have not received a response from...

anyone regarding a settlement. Would you please look into the status of this complaint for me.Sincerely,[redacted]