Macy's

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. I have contacted the customer and replaced her order that arrived damaged. The customer is agreeable and has since received her order in excellent condition. Based on this information we consider this matter closed satisfactorily....

Thank you. Theresa S. Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

I would like the company to honor the coupon to the purchases that I made yesterday and confirm that I can use the coupon to purchase other merchandise that I ended up leaving because I was told that I could not use the coupon. Credit my credit card the applicable discount that would have applied...

when using the VET25 Coupon.

December 16, 201
[redacted]...

[redacted]
[redacted]
[redacted]
Re:       Revdex.com ID #[redacted]
            Macy’s [redacted] account ending in [redacted] (closed)
            Macy’s [redacted] account ending in [redacted] (closed)             Macy’s account ending in [redacted] (closed)
On behalf of Department
Stores National Bank:  
Contact Date with Customer:  November 22, 2015
Complaint Summary:  [redacted] said her August 2015 payment
of $378.93 was misapplied to an old account and has yet to be resolved.  She has called several times and is being
charged fees.  She wants the payment
transferred and back dated to the original date of payment.  She doesn't want to receive any more
Collections calls and doesn't want her credit bureau affected.
Resolution:  I spoke with [redacted] and apologized
for her experience and for the delay in completing the transfer.  I verified the misapplied payment had been
transferred and the Macy’s account ending in [redacted] has a zero balance, however, an
error occurred and the Macy’s [redacted] accounts ending in [redacted] and [redacted]
have credit balances which have been submitted for correction.  In addition, I confirmed she will receive no
more collection calls and that I have submitted for any delinquencies to be
corrected to reflect current with the credit reporting agencies.  I thanked her for speaking with me
today. 
Rhea B.
Macy’s Executive Office
###-###-####
Extension [redacted]
cc: [redacted] RevDex.com

P.O. Box 8220 Mason, OH 45040April 24, 2018[redacted]RE: Revdex.com ID: [redacted]Macy’s Account Ending in [redacted] Macy’s [redacted] Account Ending in [redacted]Dear [redacted]I am in receipt of your complaint filed with the...

Revdex.com (Revdex.com) which was forwarded to Macys Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).Please accept my apology for any frustration that you may have been experienced regarding the email notifications that were sent to you. We send separate monthly statements for your Macy’s Credit Card and your Macy’s [redacted] account.Our records show that the Macy’s account ending in [redacted] and the Macy’s [redacted] account ending in [redacted] were registered to receive electronic statement notifications on December 27, 2016. Email notifications were sent for the account ending in [redacted], to [redacted] on December 11, 2017, January 10, 2018, and February 7, 2018. On February 8, 2018, you requested the email address of [redacted] to be changed to [redacted]. Therefore, the emails sent on March 7, 2018, and April 9, 2018, were sent to [redacted].Currently, your Macy’s [redacted] Account has a balance of $0.00 and your Macy’s Account has a balance of $134.30. When reviewing your account online, please be sure you are reviewing the account intended to view. In the interest of customer service, on April 1, 2018, I waived the late fee of $27.00 that was applied to your Macy’s Account ending in [redacted]. The new balance is $58.99 with a minimum payment of $58.99 due by May 1, 2018.For your review, I have enclosed copies of billing statements for the Macy’s [redacted] (ending in [redacted]) with statement closing date of November 09, 2017, through statement closingdate of March 9, 2018. I have also enclosed copies of billing statements for the Macy’s Account ending in [redacted] with statement closing dates of December 5, 2017, through April 4, 2018.Thank you for bringing this matter to our attention and for giving me the opportunity to respond. If I may be of further assistance, please do not hesitate to contact me.Sincerely,Lawrence A.Macy’s Executive Office ###-###-#### Extension [redacted]EnclosuresCC: [redacted] ( Revdex.com)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
April 20, 2016 
[redacted] 
[redacted] 
[redacted]
Re: Revdex.com Complaint ID [redacted]
       Macy’s account ending...

in [redacted] 
On behalf of Department
Stores National Bank: 
Contact Date with Customer:  April 14,
2016
Complaint Summary:  [redacted] writes that
she would like her credit limit to be re-instated to the previous level of
$600.00.  It had been reduced to $200.00 because
of a late payment.  She also asks that
she be refunded an overpayment she had made to her account.
Resolution:  I called [redacted] and apologized for any inconvenience she may have experienced
in this situation.  I agreed to set the
credit limit back to $600.00.  She
confirmed that the refund of the overpayment, $69.00, had already been taken
care of on February 29, 2016.  This
resolved her complaint. 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

[redacted]   [redacted]
*
December
31, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's
account ending in [redacted]
Dear...

[redacted]: 
I am in receipt of your complaint forwarded to
Macy's Executive Office by the Revdex.com.  As a representative of this office, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank (DSNB).  I apologize for
any inconvenience you may have experienced. 
In reviewing your account, our records indicate that
your payoff date was November 3, 2014, and per the agreement that you signed at
the time of your purchase on July 14, 2012, no interest would be charged on the
purchase as long as the item was paid for in full by November 3, 2014.  As required by law, each month we sent you a
billing statement indicating the balance, the minimum amount due on your
account, the deferred interest and the payoff date information. 
Your billing statement for the period ending October
3, 2014, had a $781.87 balance due with a minimum payment of $26.00 due by
November 3, 2014, and a notice on page one stating “You must pay your Special
Event Account balance showing a payoff due date of November 3, 2014 no later
than November 3, 2014 to avoid paying deferred Interest Charges”.  This information was also shown in detail on
page three.  A copy of this statement is
attached for your reference. 
When the final payment of $781.87 due on the account
was not paid, your $720.20 in Deferred Interest charges were transferred from
your Special Event account to your Revolving account as shown on your billing
statement for the period ending November 3, 2014, resulting in a balance of
$1,476.07 with a $48.00 minimum payment due by December 3, 2014.  We received your $48.00 payment on January 2,
2015, resulting in a new balance of $1,439.67, with a $47.00 minimum payment
due by February 3, 2015.  These
statements are attached for your reference. 
Since you only sent the minimum amount due each
month, your account continued to be charged interest on the outstanding balance
that was carried forward each month in accordance with the terms of the DSNB
Credit Card Agreement. We received your
$1,166.67 payment on December 11, 2015, resulting in a zero ($0.00) balance on
the account and closed your account as per your request.
[redacted], it is not Macy’s practice to
compensate for a situation such as this; therefore, I must decline your request
for a $300.00 adjustment to your account. We realize that you have a choice of where to
shop and we regret that you closed your account. If I may be of additional assistance, please
do not hesitate to contact me.
Sincerely,
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
Enclosures /mailed December 31, 2015
cc:  [redacted], Revdex.com

I’m not sure what else this customer is wanting. Do you have any specifics? Our April 7th response is below. Thanks.Re: Complaint ID #[redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. Please accept my personal apology for the condition in which you received your item.  I was disappointed to hear that your item was not properly inspected upon shipment.  Please be assured we work very closely with our fulfillment centers to make sure all merchandise ships and arrives complete and in the greatest condition possible.  Although I will not offer excuses for the error that occurred, I assure you this is not indicative of the level of service we strive to provide.  Unfortunately, we are unable to ship a hang tag for the [redacted].  However, we can return the item for exchange.  Please contact us directly for return instructions. Please be assured that only authentic [redacted] and [redacted] handbags are sold on macys.com.  For your convenience, the [redacted] brand authorization letter was previously sent to you.  Thank you for bringing this matter to our attention, and allowing me an opportunity to be of service to you.  If I can be of further assistance, please feel free to contact me at ###-###-####.  My office hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time. Sincerely, Tonie R.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com of Cincinnati

I would like to attach documents regarding my case because those will show what fraud I am talking about !In the email about my order they said shipments will be separated and placed items as if they were bought separately but everything was same order, than it should qualify for the free [redacted] bag...

that is not included, also I requested many times a cancellation of the whole order and this company is trying to force me to keep the order, they do not have ethical procedures at all. I even call [redacted] to refuse the products and send them back to Macy's because with a fraud store like this I will not do business or buy products anymore ! Please help me !We are in U.S. those kind of things should not be allowed to happen.Business like this deserve to lose their license !
[redacted]

[redacted]   [redacted]
January 8, 2016
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
Dear
[redacted]: 
I am in receipt of your...

complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  Please accept my sincere apology
for any frustration that may have been caused regarding your online ordering
and for the problems you encountered in trying to resolve this issue. 
My research shows a block was put on the email address
you were using for online purchases by our Consumer Protection department on
November 15, 2012.  I am unable to
release specific information regarding blocks; however, on December 18, 2015,
we removed the block allowing you to resume shopping online. 
[redacted], thank you for bringing this situation to
our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality. 
If I can be of further assistance, please do not hesitate to contact me
at the telephone number listed below, as I would be delighted to speak with
you.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:     [redacted], Revdex.com

February 23, 2016
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was asked...

to review and respond
to your concerns.
Please
accept my sincere apology for any inconvenience you experienced as Macy's was
unable to ship all noted gifts with purchase with your cosmetics order
#[redacted]. We regret that gifts are provided according to what the vendor has
made available. In respect and consideration three additional gifts are being
sent to you. Hopefully, these will meet your needs.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted],
Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted]   [redacted]         July 11, 2017     [redacted]  [redacted]   RE: [redacted] – Case #[redacted]        Revdex.com Complaint ID #[redacted]        Macy’s Store Account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the [redacted]) and the Revdex.com (Revdex.com) which were forwarded to Macy’s Executive Office on June 28, 2017.  As a representative in the Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We sincerely regret any inconvenience this matter may have caused.    We have no record of receiving any disputes from you or the credit reporting agencies on the dates identified in your complaint or at any other time.  The above-referenced account was opened on January 26, 2011, and closed on July 26, 2011, by the creditor, DSNB, because payments were not received as required by the terms of the DSNB Credit Card agreement.  Our records indicate that the last purchase date was March 1, 2011, and the last payment was received on March 26, 2011.  There is no record of returned mail, which suggests that the monthly billing statements for this account were successfully delivered to the address you provided.   For validation of the debt incurred on this Macy’s account, enclosed are copies of the billing statements for period ending January 26, 2011, through December 26, 2011, and available purchase and payment receipts for the same time period.  The Annual Percentage Rate and principal balance are noted on each monthly billing statement.    By using the account, you consented to be bound to the terms of the Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges.  We are satisfied that you incurred these charges on this account, all fees were properly assessed, and no adjustments will be made.    Due to serious delinquency, the account charged off on October 26, 2011, with a balance of $372.35, and we reported your Macy’s account as an unpaid, charged off account to the credit reporting agencies.  A charged-off account reports to the credit reporting agencies for a maximum of seven (7) years from the date of first delinquency that led to charge off, which in your case was April 26, 2011.  Under the federal Fair Credit Reporting Act, it is the credit reporting agency that is responsible to remove information from the credit report, not the credit grantor.    Although we are unable to remove this information from your credit report, on June 29, 2017, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance on another matter, feel free to contact me at the telephone number listed below.    Sincerely,     Nadine R. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures mailed under separate cover   cc:  [redacted] cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Re: Revdex.com Complaint ID
[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint.  As a
representative of Macy's Executive Office, I was asked to review and respond to
her concerns.  Unfortunately, I have been
unable to speak to [redacted]...

directly.  I
have left voicemail messages regarding her concerns.  For her inconveniences, I have sent [redacted]
a $25.00 gift card that she may use online or in-store.  At this time, Macy's considers this matter
closed.
 
Sincerely,
 
 
 
Jaime R.
Macy's Executive Office
###-###-####Extension
[redacted]
 
cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While there was no resolution I understand that Macy's is unable and/ or unwilling to repair the damage done to my personal account or revise current policy to avoid the issue occurring with other account holders in good standing. Based on their policy and treatment it is for the best that my account remain closed.Thank you for your efforts on my behalf.
Regards,
[redacted]

January 8, 2016
[redacted]
[redacted]
[redacted]
*
Re:    Revdex.com ID #[redacted]
         Bloomingdale’s account ending [redacted]
On behalf of Department
Stores...

National Bank:
Contact Date(s) With Client:  January 6, 2016
Complaint Summary:  The customer sent in a
check to pay the balance for $5,046.74 and it was cashed but it was not applied
to his account.  When he called in, there
was no option to speak with a person and he finally had to call the store to be
transferred to a customer service representative.  He was then told he would have to send proof
of payment and it would take one to two billing cycles to locate and transfer
the funds.  He was advised to keep paying
the minimum but no one would verify if the interest he paid would be refunded.
Resolution: 
I
spoke with [redacted] and apologized for the experience when calling in to
speak with a phone associate and in getting his payment posted to his account.  I advised [redacted] that I could understand
his frustrations with our process and expressed my disappointment that this had
caused him to close his account.  I
verified the account is closed per his request and has a zero balance.  I advised a credit balance refund check has
been sent in the amount of $48.83 and thanked him for speaking with me
today.  [redacted] stated he feels the
matter is closed. 
Sincerely,
Rhea B.
Macy’s Executive Office
###-###-####
Extension [redacted]
cc:     [redacted], Revdex.com

[redacted]   [redacted]
February 15, 2017     [redacted]   Re:  Revdex.com ID #[redacted]         Macy's [redacted] account ending in [redacted] (lost/stolen)         Macy's [redacted] account ending in [redacted] (open)     Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration that you may have experienced regarding the fraud on your Macy’s [redacted] account and for the problems you encountered while attempting to resolve this matter.    Upon review, I found that, on July 6, 2016, you disputed charge a charge of $79.41 on your account.  At that time, we reported your Macy’s [redacted] account ending in [redacted] as lost/stolen and a new credit card ending in [redacted] was issued.  On that same day, you contacted us to report this fraudulent charge on your account, and we opened a fraud claim.  As a result of our fraud investigation, we removed the fraudulent charge of $79.41, late fee, and interest charge resulting in a credit balance of $16.72. A Credit Balance Refund Check in that amount was sent to your address noted above on September 8, 2016.    On February 6, 2017, you contacted us to dispute all charges from January 1, 2016, and verified that your only purchase was on November 27, 2016, in the amount of $79.41.  As a result of your call, a fraud case was opened.  I am pleased to convey that, on February 10, 2017, we removed the fraudulent charges, late fees, and interest charges from January 1, 2016, through September 26, 2016, from your account ending in [redacted] resulting in a credit balance of $327.79.  On February 13, 2017, a Credit Balance Refund Check was requested for this same amount and sent to your address noted above.  Please allow (7) to ten (10) days for delivery.    As of today’s date your Macy’s [redacted] account is open with a zero balance.  Also, we cleared our internal records of any delinquency associated with this issue and requested that Equifax, Experian and TransUnion delete the late payment history for January 2016 through September 2016 on your Macy’s [redacted] account from your credit report.   Regarding your missing statements, I apologize that you did not receive your electronic statements from January 2016 until May 2016. My research confirms that you were enrolled in electronic statements before May 28, 2016, but that your account did not have an email address associated with it, likely due to a systemic issue, which has now been fixed. My research further found your account was updated to paper statements only on May 28, 2016, at your request, while speaking with an associate. Our records further show that paper statements were mailed to you after May 28, 2016 to the address on your account. We have no record of returned mail, which suggests that these statements were received.   Thank you for bringing this matter to our attention.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.   Sincerely,     Rhea B. Macy's Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Dear Revdex.com:Thank you for your help!  I have no doubt that I would still be spinning the same wheels I have been spinning since last November without your intervention.                       I was not able to access the statements mentioned in the letter from Macys and because I have been assured since November that the problem had been taken care of, I will not drop the complaint until I receive a detailed statement and the check for the overcharge of over $500 ( I cannot seem to go back to the Macy's letter and get the exact amount). Also, if I had actually been in arrears of over $500, what interest would Macys have charged me? I expect the same.