Macy's

April 20, 2016[redacted]
[redacted]
[redacted]  [redacted]Re: Revdex.com ID #[redacted]On behalf of Macy’s:   Contact Date with Customer:  April 14, 2016Complaint Summary:  [redacted] stated he is receiving collection calls for someone who does not...

live at that address or phone number.  He states he does not have an account with us and has tried to call us to advise us of that but the calls are from a computer and it just leaves a number to call.  When he attempted to call that number he received a message that lines were busy and to try another time.  He spoke to four people advising them they are calling the wrong number and requesting that the calls stop, but they haven’t.Resolution:  I called [redacted] and apologized for his experience and for any difficulty he had while trying to contact us.  He advised me he was able to speak with an associate and the calls stopped about a month and a half ago.  I verified the number he gave us on the Revdex.com complaint was not the number collections was calling and he gave me the number ###-###-####.  I also verified he had my contact number and assured him he could call me directly if he had any other issues.  The customer stated he was satisfied with the resolution and I indicated I would close the file. Rhea B.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

Revdex.com:
II apologize for the delay as we had lost internet. You reducing our limit by $1,000.00 is absurd and overly punishing. We have had that card for 20 years and such a harsh decrease is crazy. Not only that we had paid that off on more than one occassion. Our long standing history with Macy's should have counted.  Having a $100 limit is so absurd and not even worth our time. Tell me what we can purchase with such a ridiculous limit? Creditors absolutely have the power to change what ever they please. As well, you mention a letter that we have NEVER received. I just logged on to Macy's and was told I needed to pay $86.00 or something like that to finally pay it off. So I set that up, which doesn't match what you have just stated in this letter.  Once again not the truth  if I change my payment we will once again be in default. The mere fact after 20 years we are treated as criminals and nonpayers is outrageous. What if a serious life event had happened, which it actually did, we should call our credit card holders first?  Discussing our major life accident is none of your  employees concern as they would NOT have cared anyway, which is obvious by how you reduced our limit. And the sick part is we only owed less than 150 on the account.  Macys officially doesn't care.  We want our credit limit stored and actual amount owed reflected on YOUR site. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Yes once I receive the refund for the warranty as well as the refund of $150 off the table price, I will consider this to be resolved.

Dear [redacted]: I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke.Please accept my sincere apology for any inconvenience you experienced when you received two pair of damaged shoes. I have sent a replacement pair of shoes as an...

accommodation. As a valued customer we appreciate your feedback, and hope you continue to shop at Macy's.[redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Dakota B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### |

July 8, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted] (lost/stolen)       Macy’s account ending in [redacted] (open)Dear [redacted]:...

 I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any frustration you may have felt when attempting to register your Macy’s card online, inquiring about the [redacted], and when speaking to Mr. H..  As a company committed to outstanding customer service, Macy’s goal is to have professional and courteous representatives so that all of our customers may have a positive and rewarding experience.  Be assured that we do not tolerate any kind of rude or disrespectful behavior.  I can state with confidence that our policies promote respect for all of our customers and we value their continued loyalty.  Although it is disheartening to hear that we did not meet your expectations, your feedback is valuable to us, as it directs our attention to areas in which we can improve our service quality.  Therefore, a copy of your complaint and my response has been forwarded to the appropriate management so that this issue may be addressed directly with the associate involved.  In researching your account, I found that the billing statement for the period ending March 30, 2016, had a $754.36 balance, with a $27.00 minimum payment due by April 26, 2016.  We received your payments of $600.00 on April 2, 2016, and $135.02 on April 14, 2016.  In addition to your payments totaling $735.02; between March 30, 2016, and April 19, 2016, returns were applied to your account for a total of $277.79, and purchases were charged for a total of $142.00, resulting in a credit balance of $116.45.  However, on April 12, 2016, purchases were made online with your account number ending in [redacted] for a total of $118.36.  On this same day, you attempted to report your card lost online and were advised to call and speak to a Customer Service Representative, who then processed your request.  This created a new account number to be generated, which then transferred your balance from the account number ending in [redacted] to your new account number ending in [redacted].  Since purchases were made the same day your card was reported lost, a delay occurred in charging these items to your account.  Therefore, these purchases were not applied to your account until after you requested the credit [redacted] refund of $116.45 to be sent to you on April 23, 2016.Once the credit balance refund check was sent, this resulted in a billing statement with a balance of zero ($0.00) for the period ending April 29, 2016.  The billing statement for the period ending May 30, 2016, had a $118.36 [redacted] (April 12, 2016, purchases), with a $27.00 minimum payment due by June 26, 2016.  We received your payment of $65.04 on June 24, 2016, which resulted in the current legitimate [redacted] of $53.32.Your current [redacted] consists of the [redacted] ($30.00), [redacted] ($16.66), [redacted] ($20.00), [redacted] ($16.66) (The [redacted] items and [redacted] were returned and credited to your [redacted] prior to your request of the $116.45 credit balance refund check), [redacted] ($7.99), [redacted] ($7.05), an additional [redacted] ($20.00), and the [redacted] that was purchased on May 1, 2016 (which includes the return of $11.96).  I have enclosed the account audit that was performed, copies of these receipts, and your statements from the periods ending March 30, 2016, through June 29, 2016, for reference.  Unfortunately, I am unable to credit you the balance on your account.  If you are disputing these charges as fraudulent on your account, please contact our Fraud Department at ###-###-####.On April 23, 2016, I found you had spoken to a Technical Support Representative who assisted you with creating a new online profile with your new card so you may access your online account.  Unfortunately, I was unable to locate the letter you mentioned in your complaint regarding any fraud on your account.  [redacted], we understand that you have a choice in where to shop and we are sorry this misunderstanding has jeopardized our business relationship.  If I can be of assistance on another matter, do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc:  [redacted], Revdex.com       Director, Credit and Customer Services

[redacted]   [redacted]     June 17, 2016     [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s [redacted] account...

ending in [redacted]        Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   I was disappointed to read about the experiences you described with our telephone representatives calling to inquire about a payment to your Macy's account.  Although our calls are intended as a courtesy to remind customers of a recently missed payment, it is also an opportunity to assist our customers with maintaining a good payment and credit history with us.    Your credit card has two accounts associated with it and accesses two lines of credit.  Purchases made at any Macy’s store or online at macys.com are applied to your Macy’s store account ending in [redacted], with a billing date of the 20th of each month.  Purchases made outside of Macy’s are applied to your Macy’s [redacted] account ending in [redacted], with a billing date of the 26th of each month.  Because these accounts have different billing dates, we send separate billing statements for each account.  When making a payment through your bank’s on-line bill pay service or on macys.com, each account must be registered separately, and the appropriate one selected at the time of payment.  I sincerely apologize for any frustration this matter may have caused you.   Upon review, I found your purchases were made in the Macy’s Merritt Square Store; therefore, they were posted to your Macy’s store account ending in [redacted].  Your purchases totaling $113.40 were made on October 16, 2015, and the payment for this amount was received on November 4, 2015.  This payment was posted to your Macy’s [redacted] account and transferred to your Macy’s store account on December 6, 2015.  The payment of $33.47 that was posted on December 4, 2015, for the purchase you made on November 24, 2015, was transferred to your Macy’s store account as well on December 6, 2015.  For your purchase made on December 3, 2015, the payment of $99.82 was received on December 17, 2015, resulting in a credit balance of $99.82 on your [redacted] account.  On January 28, 2016, a representative requested for a Credit Balance Refund check to be sent for this amount, and we received indication that you had cashed the check.  On February 26, 2016, the payments of $113.40, $33.47, and $99.82 were all transferred to your Macy’s store account again, resulting in a debited balance of $249.83 on your [redacted] account.    On May 23, 2016, the $113.40 payment was transferred back to the [redacted] account and on June 9, 2016, the $33.47 payment was also transferred.  We received another payment from you for the amount of $99.82 on May 16, 2016, that was applied to your [redacted] account.  The late fees ($54.00) and interest charges ($15.77) have been removed from your Macy’s [redacted] account resulting in a zero balance. Furthermore, this account was closed on September 29, 2015, due to inactivity.    I have cleared our internal records on your Macy’s store account and [redacted] account of any delinquency associated with this issue, and requested that [redacted], [redacted], and [redacted] delete the delinquency on your Macy’s store account for January 2016, and the delinquency on your [redacted] account for March 2016.  Kindly allow the agencies thirty (30) days to update their records.  Until then, this letter will serve as confirmation of this request.   In addition, the late fees ($124.00) and interest charges ($17.83) on your Macy’s store account have been removed.  As of the date of this letter, this account is open with a current balance of $109.66, and a minimum payment of $27.00 due by June 20, 2016.  I have enclosed an account audit of your Macy’s store and [redacted] accounts from October 2015 through May 2016.  I have also included your Macy’s store billing statements from October 23, 2015, through May 24, 2016, and [redacted] billing statements from November 29, 2015, through May 30, 2016, as reference.   [redacted], your continued loyalty is important to us, as well as appreciated, and I am sorry this problem wasn't resolved sooner.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures /mailed June 17, 2016   cc:  [redacted], Revdex.com

July 16, 2015
 
 
[redacted]
 
Re:  Better Business ID [redacted]
       Macy's gift card ending in [redacted]
 
Dear
[redacted]: 
 
I am
in...

receipt of your complaint to the Revdex.com that was forwarded
to Macy's Executive Office.  As a
representative in this office, I was asked to review and respond to your
concerns.  Thank you for the courtesy
that you extended to me during our conversation on July 9, 2015. 
 
I
apologize for any frustration you may have experienced in trying to resolve
this gift card issue.  The service you
describe is not indicative of the quality customer service we strive to
provide.  Macy’s expects each facet of
its operations to meet exceedingly high levels of service.  Your feedback is critical as it assists us in
truly understanding our customer’s experiences and directs our attention to
areas in which we can improve our service quality. 
 
Regrettably,
we are not able to cancel the gift card and issue a store credit.  As we discussed, the above noted gift card is
being replaced by our gift card department and is expected to ship out to you
on July 13, 2015.  Please allow seven (7)
to ten (10) business days for the card to arrive.  In regards to your request for additional
compensation, while I can certainly understand your frustration surrounding
this issue, it is not Macy’s policy to compensate for inconvenience of
time. 
 
[redacted], we understand you have a choice of where to shop and we are sorry
this misunderstanding may have jeopardized our business relationship.  I hope you will continue to shop at Macy’s in
the future and allow us the opportunity to renew your faith in us.  If I may be of assistance in the future,
please do not hesitate to contact me at the telephone number listed below.  
 
Sincerely,
 
 
 
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

Mattress was picked up and all is now taken care of except the credit to my [redacted] account. Please confirm, thanks.

May 5, 2016[redacted]Re: Revdex.com ID #[redacted] Macy's account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a...

liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  According to the Department Stores National Bank Credit Card Agreement, if the minimum monthly payment is not received by the due date shown on your billing statement, which for your account is the 20th of every month, late fees are applied to the account.  In addition, we may begin calling to advise you of the past due status of the account.  Our calls are intended as a courtesy to remind customers of a recently missed payment, as well as an opportunity to assist our customers with maintaining a good payment and credit history with us.  We have noted your account to cease collection calls as you requested.My research found that for the due dates of November 20, 2015 through January 20, 2016, the payments received were less than the minimum amount due for each of these months.  Also, when we did not receive a payment by the February 20, 2016, due date, the account was reported delinquent to the credit reporting agencies for that month.  You are not required to pay the full balance on your account each month, but you must make a payment at least equal to the minimum payment due each month.  Therefore, a late fee was applied each month during this timeframe.  Copies of your October 2015 through March 2016 billing statements as well as the Department Stores National Bank Credit Card Agreement are enclosed for your review. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Therefore, we are unable to accommodate your request to remove the delinquency from your credit report. However, on April 12, 2016, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”. Additionally, on March 5, 2016, while speaking with a supervisor, late fees totaling $108.06 were removed as a courtesy and you made a payment of $88.65 to bring your account current.  [redacted], we are sorry for disappointing you in this matter, but we are required to adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted], Revdex.com

[redacted]   [redacted]
  
December 30, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com
complaint #[redacted]
Contact Date With Customer: ...

December
21, 2015 and December 23. 2015
Complaint Summary:  The
customer says about 5 year ago he received an ez-exchange gift card for a
return that he made totaling $32.02. When he recently tried to use the card, it
was declined and found out that is has been suspended. He called the number on
the back of the card and spoke to an associate and supervisor who told him that
he will need to send in proof of purchase in order to receive a replacement
card. Due to the length of time that has passed, he no longer has proof and feels
this is unacceptable. Customer is requesting
the credit for $32.02.
Resolution:  Called and
spoke with customer and apologized for his experience.  Obtained the gift card number and confirmed
that due to the length of time that had passed, we were unable to reissue the
gift card.  As a customer courtesy, I am
sending the customer a $50.00 gift card under separate cover.  Customer was very pleased with this
resolution. 
Lisa K.
Macy’s Executive
Office
###-###-####
Extension [redacted]
cc:  [redacted], RevDex.com

All discounts were made prior to signing contracts.  Jake Sweeney would like to offer a solution on the down payment of $650.00.  We would consider a weekly payment plan of $100.00 until balance is satisfied.  On reaching an agreement we would release title so the vehicle can be registered.

[redacted], We received the complaint for Mauro Lo Conte regarding ID #[redacted]. The customer stated the fabric on the sofa cushion has a flaw. We show that the customer has an exchange set up which is scheduled for delivery on 4/14/17. We have refunded the customer’s delivery fee as an...

accommodation due to this issue and confirmed via email to the customer. Macy’s Executive Office Jon A.OC Operations Support Presidential | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

May 11, 2016[redacted]Re:  [redacted] - Case #[redacted]        Revdex.com ID [redacted]        Macy's [redacted] account ending in...

[redacted]Dear [redacted]:  I am in receipt of your complaints filed with the [redacted] and Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  As explained in greater detail below, we confirmed that you did not receive your billing statements due to a system conversion and, as a result, we have removed late fees and interest charges from your account.  A detailed description of the bills at issue is also included below.In researching your account, I found that the billing statement for the period ending September 15, 2015, had a $40.45 balance, with a $27.00 minimum payment due by October 12, 2015.  When no payment was received by this date, your account was charged a $27.00 late fee and a $2.00 interest charge in accordance with the terms of the DSNB Credit Card Agreement.  The billing statement for the period ending October 16, 2015, had a $69.45 balance with a $57.00 minimum payment (including a $27.00 past due amount) due by November 12, 2015.  When no payments were received, your account continued to be charged late fees and interest, and was reported as thirty (30) days past due to the credit reporting agencies.  On April 25, 2016, I sent copies of your monthly billing statements to you at [redacted] for your reference.    In late August 2015, we underwent a system conversion for the Macy's credit card accounts as well as the credit servicing pages accessed through macys.com.  Unfortunately, we experienced a system issue in the delivery of online statements to our customers during the months of September through December 2015, which has since been resolved.  Our records indicate that your account was affected by this issue, and I apologize for any inconvenience you may have experienced.  We invite you to login to your profile online at macys.com to update your information so that you can view your account information, make payments, or access billing statements.  If you encounter any difficulty, you can contact a member of our Technical Support Team directly at ###-###-####, option 6 and a representative would be happy to assist you.On May 4, 2015, we removed $176.00 in late fees and $21.79 in interest from the account.  In addition, we cleared our internal records and requested the credit reporting agencies delete any history of delinquency associated with the payment for the billing periods ending October 16, 2015, through April 15, 2016.  Kindly allow the agencies approximately thirty (30) days to make the necessary corrections to update their records.  This letter will serve as confirmation of our request.  As of the date of this letter, your account has a $40.45 balance.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below. Sincerely,Janice D.Macy's Executive Office###-###-#### Extension [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.cc:  [redacted]       [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.     Macy's canceled the order without any communication to me.  They could not explain why I did not receive an email. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I appreciate the response to my inquiry, but that response references an account reset, sent to my email ([redacted]).  I have NOT received an email from Macy's since February 25, when I signed up for Plenti, at which time I still was not able to access my account.  I have not been able to access my account online.  The reason I am using the Revdex.com is that I have tried unsuccessfully to call customer service and have them reset my password.  I have spent over 45 minutes on the phone with them already.  Macy's had no problem removing my credit card due to inactivity.  I politely request that they do the same for my old email account so that I may set up a new one.  My goal is to be able to create an account, log in, connect to my plenti points, go shopping, etc.  The existing customer service personnel have been unable to resolve the problem I am having accessing my account.  I don't appreciate being given their number because I already wasted over 45 minutes with them.  If you can SEND me the email which you say that your system sent to me on March 1, then I will be corrected, and will attempt to reset my password using that email.  
Regards,
[redacted]

[redacted]   [redacted]
November 16, 2015
[redacted]
Re:  RevDex.com ID [redacted]
        Macy's account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
I apologize for any frustration you may have experienced in
trying to resolve this issue.  The
service you describe in your complaint is not indicative of the quality
customer service we strive to provide. 
Macy’s expects each facet of its operations to meet exceedingly high
levels of service.  Your feedback is
critical as it assists us in truly understanding our customer’s experiences and
directs our attention to areas in which we can improve our service quality.  Thank you for providing us with your
experience and feedback.
In
researching this matter, I found that the billing statement for the period
ending August 23, 2015, had a $127.37 balance, with a $27.00 minimum payment
due by September 20, 2015.  When no
payment was received by this date, your account was charged a $27.00 late fee
and $2.65 interest charge in accordance with the terms of the Department Stores
National Bank Credit Card Agreement.  The
billing statement for the period ending September 23, 2015, had a $157.02 balance
with a $58.65 minimum payment (including a $27.00 past due amount) due by
October 20, 2015.  We received your
payment of $102.00 on October 20, 2015, and as a courtesy to you removed a
$27.00 late fee, resulting in a new balance of $30.38 with a $27.00 minimum due
by November 20, 2015.  We received your
$30.38 payment on November 5, 2015, which brought your account to a zero ($0.00)
balance.  Enclosed are copies of your
billing statements for the periods ending August 24, 2015, through October 23,
2015, as reference.
My investigation shows that all fees were correctly
charged.  According to the terms of the
Department Stores National Bank Credit Card Agreement, if the minimum amount
due is not received by the payment due date as shown on your monthly billing statement,
a late fee and interest charge are applied to your account.  In reviewing the status of your account, we
do not report an account as delinquent to the credit reporting agencies unless
two consecutive payments are not received. 
Our
records indicate that you contacted us on November 13, 2015, and as a courtesy
to you, our Customer Service Associate removed the interest charges resulting
in a $32.01 credit balance on your account and closed the account as you
requested.  I requested a Credit Balance
Refund Check be issued which you should receive in seven (7) to ten (10)
business days.  [redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please contact me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosure / mailed Nov. 16, 2015
cc:  [redacted]
Revdex.com

Hi [redacted], The complaint id [redacted] for [redacted] has been resolved satisfactory for Macy’s and the customer. The mattress will  be replaced for the customer. Thank youKristin T.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS...

Executive OfficePhone: ###-###-####  |  Fax: ###-###-#### | Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] In regards to complaint # [redacted]: Sharon W. from Macy”s did call.  She said they had found the problem, I was being charged with a mattress that was delivered and returned back to the store because it was the wrong mattress. Sharon told me that Macy’s owed me $915.87 for mattress,$80.00 for Ros delivery fee and $101.80 return fee. A total of $1,097.72 to be credited to my account.  I am waiting to see my bill to see it has been applied. It should be on my Feruary statement. Thank You so much.  Hopefully it has been resolved.[redacted]

[redacted]   [redacted]
February 11, 2016
[redacted]
Re: Better Business Complaint
ID #[redacted]
       Macy's [redacted] account ending
in [redacted]
Dear [redacted]: 
I am in receipt of your response to our previous
correspondence forwarded to us by the Revdex.com.  As a representative of Macy's Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. 
I understand your concern regarding your current
balance.  Please be advised that the
statement you received on January 28, 2016 had a bill closing date of January
17, 2016.  The adjustments mentioned in
my previous letter occurred on January 18, 2016 and therefore did not reflect
on that statement.  I can assure you that
your account has a zero balance.  This
can be verified through our automated number on the back of your card, or by
speaking with one of our representatives. 
I would also be happy to send you a zero balance statement once your
next bill closes on February 17, 2016 if you would prefer.  This letter also shall serve as confirmation
of the zero ($0.00) balance on your account.
[redacted], thank you for giving me the opportunity
to respond.  If you would like the
February 2016 statement mailed to you, please contact me at the number listed
below after February 20, 2016.
Sincerely,
Cathy D.
Macy's Executive Office
###-###-####
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's keeps insisting that it sent me bills. It did not. I have checked and rechecked my spam folder, my trash, and every file in between. Furthermore, I still have not received the verification of the payment which I made on Friday, May 19. Macy's extracted the money from my account and its website says I've paid in full. So where is the verification? I have attached a snapshot of a graphic depicting the history of my FICO score. I had a credit score in the mid-800s. It took careful attention to detail and diligence on my part to have a score that high. One doesn't get a score of 850 by ignoring bills and playing games with one's money. I pay my bills -- on time, like clockwork. I am diligent and I am careful. One cannot say the same thing for Macy's. In the 17 years I have borne credit (I am only 35), I have never been late on a single payment to any company at any time.  I have spent nearly two decades cultivating my credit and my credit history, while Macy's has spent nearly the same amount of time squandering its money and its resources. Don't believe the graphic? Run my credit report. As between the company and myself -- I know I'm right. I did NOT get a bill. I was NOT contacted. Macy's position hasn't changed? Neither has mine. The company is lying and it needs to be made to stop. Macy's has lost a longtime customer and I hope that the states of [redacted] and [redacted] will be able to protect other customers from this company's parasitic conduct.
Regards, 
[redacted]-[redacted]