I won't use them again since I found their verification system a little uncomfortableAfter placing an order, I received a call later that eveningThey asked my transaction number, address, customer service number on the back of my credit card, and then connecting roads to my houseEven questioned the roads, while looking up my houseAfter this conversation, they stated it will be sent to another department and I should receive the next day
Christmas Day, I received a $*** gift card that I did not wantI contacted Cardpool on January 2, and provided the card number as well as my own pertinent dataCardpool Transaction#: *** I agreed to accept a $payout in exchange for the $*** card...they were to send me a checkso agreed to pay them a whopping $fee for the convenience of receiving a check quicklyIt has now officially been weeksI’ve sent numerous emails only to get automated replies (except for one response on 1/saying the check was being sent)I just want my paymentI’d like to have a larger payout, but if the check has already been sent, I’ll just be relieved to see my moneyWhen you’re lucky enough to get a live agent on the phone, they have ZERO information regarding status, date mailed, etcPlease help me get the monies as agreed with Cardpool
My order number was *** for a $dollars *** gift card that cost $dollars (32% off)I purchased this gift card from Cardpool on December 28th at 12:PMThis gift card was purchased for the sole purpose of buying a funeral floral arrangement for my friend whose grandmother passed away that same dayCardPool claims all gift cards are delivered the same-day, if not instantaneously upon verificationI have been a customer since 2014, and verified on my first purchase, therefore, was not required to verify each time with their automated system (***)Because the cut-off for same-day delivery was 2:PM EST for ***, I attempted emailing *** for order processingThere has not been a reply sinceI even called both of their customer service numbers (* ***), and neither have picked up and refers to leave a voicemail due to "high-call volume" even during their business hours of 9:AM - 6:PM PSTI have been calling
I purchased a gift card from Cardpool, I specifically purchased an "Instant" card which was supposed to be usable onlineIt turns out, they sold me someone's leftover store credit and Home depot does not allow store credit to be used onlineI asked for a refund as my who point was to order online and not have to drive to the store (based on the fact that this was an instant card and they even sent me instruction on how to use it online, which did not work)It's been over a week and they have not responded to my three emailes to their customer support address, I sent them screenshots of the error message on *** as well as their own instructions on how to use the card online
Purchased a $*** gift card, but after several unsuccessful attempt to use it both in store and online, I am looking to get a refundI spoke with *** customer service and was told there is no way to use the electronic gift card, I need to have a physical gift cardTried emailing customer support with no luck besides an automated response
I sold a *** card to caRd pool and they never paid meI was guaranteed payment on next businews dayIt has been far longerMy order number is *** They have ignored every attempt at contact via their websiteThey have ignored multiple voice mail messagea
I was sold gift cards from cardpool.com and the cards did not have the balance on them that I paid for and they have not responded to my complaint and make it impossible to contact them
I purchased a giftcard on 3/28/for $The giftcard was supposed to have $on itI went to use it and it only had $on itOn May 15th I submitted an inquirery through there website without hearing anything back on May 31st I sent them an actual email with all the information and still haven't heard from anyone
Good afternoonI turned in a $gift card to Cardpool onlineIt was to be a $credit on my *** account with no need to send the card inThey took another credit card number from me to guarantee that my *** *** *** House gift card was goodI never heard from them againI have sent three emailsNo replyWhen I onlined the card in, their offer number was ***Offer date 7/19/at 2:23pmI chose the lesser amount to get the money immediatelyI would have received more (which I should now) if I waited until it soldI was supposed to get 6% more because I was using ***Don’t think that happenedHere was the reply once they had my information: Thanks for using Cardpool! You'll earn $on your unwanted gift cardsYour transaction number is #***We'll email you a brand new ***.com Gift Card within business day of receiving your gift cardsPlease keep your gift cards in a safe place to ensure that they are not redeemedWe'll send you paymen
I listed a $gift card on their siteThey rejected the card however at the same time the ENTIRE $BALANCED HAS BEEN TRANSFERRED TO A DIFFERENT CARD I HAVE NO KNOWLEDGE OF
In the past, I had to send them this email (it was days ago, and I still have NOT recieved a response): Hello Cardpool IncCustomer Support, I am sorry to start off this message this like this, but your service is terribleI sent my card over weeks ago ((Transaction #***)), and it took you guys a whole week to receive itNext, A week or so after I got a confirmation that my card was recieved, I was notified that the check was not sent, and I had to verify myself, so I complied and did just thatAt that time, I was a bit confused, surprised and frustrated that it took a whole week AFTER you receive your card for me to get my moneyHowever, the agent assured me that they would send the check after business day after the payments center was done processing, and that it would take a little bit longer afterwards for me to receive my check (because mail and whatnot)A week later, I got another call from you guys I got another call telling me the exact same thing; that I ha
I sold a $Delta Airlines gift card to Card Pool on 2/6/In exchange, Card Pool offered a $Amazon Gift to be sent by email within business days of the transactionThe Amazon gift card never arrived in my email or junk foldersI did, however, receive other marketing emails from Card Pool and a confirmation email saying the order was processedOn 2/12/2018, I emailed their customer support team stating I did not receive the promised Amazon gift card and received an email response from *** on 2/14/saying that the Amazon was sent to my email, and I should check my junk accountHe said if it did not come through, he would gladly resend the paymentI thoroughly checked all folders of my email account and sent an email reply on 2/14/informing them that I did not receive the Amazon gift card and would like it re-sentI have not received another response since thenThey have a message on their emails that says if you try to follow up on your email request, you
The website stated that purchased giftcards would be available instantlyPurchased two cards, neither were available instantlyThe first took over hours and the second took around hoursThis business does not live up to their advertised services and their customer service is poorI would recommend using one of the other giftcard sites
I decided to sell gift cards to Cardpool and sent $worth to them on 12/16/Since then I have received no communicationI've emailed them several times, called them on several *** ***, and left several messagesHaven't heard back once, and can not get a hold of a single person to speak withAfter reading reviews about their site it looks like this is a common issue and might be a scamPlease either return my gift cards or send my *** cash immediately otherwise I will reaching out to the California Attorney General
I purchased *** * *** gift cards from cardpool.com on 6/(Order #***)of the gift cards did not workEach gift card was $25.95, so two of the cards that didn't work total $I emailed cardpool.com support the same day on 6/and told them of the gift cards did not workI have not received any response from cardpool.***
I still have not received the $that I am owed for cardpool transaction #*** It has now been about months since the transaction was initiated on cardpool.comThe reimbursement was for a gift card that was worth $I have sent two emails to ***@cardpool.com and have also used the online help desk ticket system twice as well but still have had no replyI am taking care of this for my mother's sake; she volunteers hours a week to teach elderly people how to danceShe has never asked anything in return, but needless to say, her students all adore her so much that last Christmas they insisted on pooling all of their money (of which none of them have much) to buy my mom two gift cards to restaurantsMy mom is on a strict diet and did not think she would use the cards, so I suggested using Cardpool insteadIt makes me furious that this gift she's been given has now disappeared in the hands of this untrustworthy business, and there is no means for accountabilityI'v
On 2/15/I was in shopping with my wife at a Christopher and banks and while in the store I purchased a $card for $from card poolThis was an instant downloadAbout a 1/hour later we were ready to check out and the card would not workAfter the manager called her company they told us different dates in January the card had been usedAt first I was upset with them until I spoke with their customer service and she went through the dates usedI have been since trying to get my $back but I get no e-mail return or phone callIt has been weeks and I can not believe this type of "no" customer serviceI'm hoping you can get ahold of Mr*** *** for me The order # is *** and card number is ***Thank you for your help in this matter
I wish I looked at reviews before using CardPool.comI have submitted a gift card to trade for ***com gift cardI received the email with a link the next day to claim my amazon card but the link was Dead and send an email to support which within a few hours got a response of
"It looks like our *** payment system may have been experiencing a brief technical errorWe have asked a member of our payment processing team to look into this issue, and ensure that you receive your *** payment as soon as possible."
So Days so far past and yet to get another email from them as a follow up
Submitted cards to sell, received confirmation via emailAfter check didn't arrive and a mail in card was returned with "unable to process" (which is wrong, there was nothing wrong with the card), went into my account to find out they had cancelled all salesI checked my cards, no problemsChecked my email, no notification they were cancelling the transactionNo idea whyBut they have no problem sending me emails regularly about the cards they have to sell to me
I ordered gift cards on the 8thI received an email immediately thanking me for my order, and the following: "We'll typically email you with your electronic or mobile gift cards within business days" I found this ridiculous as I buy from other gift card sites and always receive my gift card #s in a minute or lessI then wait through the weekend, nothing, then receive an email on the 13th thanking me for my purchase and a referral offerThinking I must have missed something, I sign in to the site to see that the order status iscancelled! It would have been great to know that sooner so I could have purchased from a REAL gift card site! No explanation, nothing! I suggest to anyone who expects a level of customer service to pass on this company!
I won't use them again since I found their verification system a little uncomfortableAfter placing an order, I received a call later that eveningThey asked my transaction number, address, customer service number on the back of my credit card, and then connecting roads to my houseEven questioned the roads, while looking up my houseAfter this conversation, they stated it will be sent to another department and I should receive the next day
Christmas Day, I received a $*** gift card that I did not wantI contacted Cardpool on January 2, and provided the card number as well as my own pertinent dataCardpool Transaction#: *** I agreed to accept a $payout in exchange for the $*** card...they were to send me a checkso agreed to pay them a whopping $fee for the convenience of receiving a check quicklyIt has now officially been weeksI’ve sent numerous emails only to get automated replies (except for one response on 1/saying the check was being sent)I just want my paymentI’d like to have a larger payout, but if the check has already been sent, I’ll just be relieved to see my moneyWhen you’re lucky enough to get a live agent on the phone, they have ZERO information regarding status, date mailed, etcPlease help me get the monies as agreed with Cardpool
My order number was *** for a $dollars *** gift card that cost $dollars (32% off)I purchased this gift card from Cardpool on December 28th at 12:PMThis gift card was purchased for the sole purpose of buying a funeral floral arrangement for my friend whose grandmother passed away that same dayCardPool claims all gift cards are delivered the same-day, if not instantaneously upon verificationI have been a customer since 2014, and verified on my first purchase, therefore, was not required to verify each time with their automated system (***)Because the cut-off for same-day delivery was 2:PM EST for ***, I attempted emailing *** for order processingThere has not been a reply sinceI even called both of their customer service numbers (* ***), and neither have picked up and refers to leave a voicemail due to "high-call volume" even during their business hours of 9:AM - 6:PM PSTI have been calling
I purchased a gift card from Cardpool, I specifically purchased an "Instant" card which was supposed to be usable onlineIt turns out, they sold me someone's leftover store credit and Home depot does not allow store credit to be used onlineI asked for a refund as my who point was to order online and not have to drive to the store (based on the fact that this was an instant card and they even sent me instruction on how to use it online, which did not work)It's been over a week and they have not responded to my three emailes to their customer support address, I sent them screenshots of the error message on *** as well as their own instructions on how to use the card online
Purchased a $*** gift card, but after several unsuccessful attempt to use it both in store and online, I am looking to get a refundI spoke with *** customer service and was told there is no way to use the electronic gift card, I need to have a physical gift cardTried emailing customer support with no luck besides an automated response
I sold a *** card to caRd pool and they never paid meI was guaranteed payment on next businews dayIt has been far longerMy order number is *** They have ignored every attempt at contact via their websiteThey have ignored multiple voice mail messagea
I was sold gift cards from cardpool.com and the cards did not have the balance on them that I paid for and they have not responded to my complaint and make it impossible to contact them
I purchased a giftcard on 3/28/for $The giftcard was supposed to have $on itI went to use it and it only had $on itOn May 15th I submitted an inquirery through there website without hearing anything back on May 31st I sent them an actual email with all the information and still haven't heard from anyone
Good afternoonI turned in a $gift card to Cardpool onlineIt was to be a $credit on my *** account with no need to send the card inThey took another credit card number from me to guarantee that my *** *** *** House gift card was goodI never heard from them againI have sent three emailsNo replyWhen I onlined the card in, their offer number was ***Offer date 7/19/at 2:23pmI chose the lesser amount to get the money immediatelyI would have received more (which I should now) if I waited until it soldI was supposed to get 6% more because I was using ***Don’t think that happenedHere was the reply once they had my information: Thanks for using Cardpool! You'll earn $on your unwanted gift cardsYour transaction number is #***We'll email you a brand new ***.com Gift Card within business day of receiving your gift cardsPlease keep your gift cards in a safe place to ensure that they are not redeemedWe'll send you paymen
I listed a $gift card on their siteThey rejected the card however at the same time the ENTIRE $BALANCED HAS BEEN TRANSFERRED TO A DIFFERENT CARD I HAVE NO KNOWLEDGE OF
In the past, I had to send them this email (it was days ago, and I still have NOT recieved a response): Hello Cardpool IncCustomer Support, I am sorry to start off this message this like this, but your service is terribleI sent my card over weeks ago ((Transaction #***)), and it took you guys a whole week to receive itNext, A week or so after I got a confirmation that my card was recieved, I was notified that the check was not sent, and I had to verify myself, so I complied and did just thatAt that time, I was a bit confused, surprised and frustrated that it took a whole week AFTER you receive your card for me to get my moneyHowever, the agent assured me that they would send the check after business day after the payments center was done processing, and that it would take a little bit longer afterwards for me to receive my check (because mail and whatnot)A week later, I got another call from you guys I got another call telling me the exact same thing; that I ha
I sold a $Delta Airlines gift card to Card Pool on 2/6/In exchange, Card Pool offered a $Amazon Gift to be sent by email within business days of the transactionThe Amazon gift card never arrived in my email or junk foldersI did, however, receive other marketing emails from Card Pool and a confirmation email saying the order was processedOn 2/12/2018, I emailed their customer support team stating I did not receive the promised Amazon gift card and received an email response from *** on 2/14/saying that the Amazon was sent to my email, and I should check my junk accountHe said if it did not come through, he would gladly resend the paymentI thoroughly checked all folders of my email account and sent an email reply on 2/14/informing them that I did not receive the Amazon gift card and would like it re-sentI have not received another response since thenThey have a message on their emails that says if you try to follow up on your email request, you
The website stated that purchased giftcards would be available instantlyPurchased two cards, neither were available instantlyThe first took over hours and the second took around hoursThis business does not live up to their advertised services and their customer service is poorI would recommend using one of the other giftcard sites
I decided to sell gift cards to Cardpool and sent $worth to them on 12/16/Since then I have received no communicationI've emailed them several times, called them on several *** ***, and left several messagesHaven't heard back once, and can not get a hold of a single person to speak withAfter reading reviews about their site it looks like this is a common issue and might be a scamPlease either return my gift cards or send my *** cash immediately otherwise I will reaching out to the California Attorney General
I purchased *** * *** gift cards from cardpool.com on 6/(Order #***)of the gift cards did not workEach gift card was $25.95, so two of the cards that didn't work total $I emailed cardpool.com support the same day on 6/and told them of the gift cards did not workI have not received any response from cardpool.***
I still have not received the $that I am owed for cardpool transaction #*** It has now been about months since the transaction was initiated on cardpool.comThe reimbursement was for a gift card that was worth $I have sent two emails to ***@cardpool.com and have also used the online help desk ticket system twice as well but still have had no replyI am taking care of this for my mother's sake; she volunteers hours a week to teach elderly people how to danceShe has never asked anything in return, but needless to say, her students all adore her so much that last Christmas they insisted on pooling all of their money (of which none of them have much) to buy my mom two gift cards to restaurantsMy mom is on a strict diet and did not think she would use the cards, so I suggested using Cardpool insteadIt makes me furious that this gift she's been given has now disappeared in the hands of this untrustworthy business, and there is no means for accountabilityI'v
On 2/15/I was in shopping with my wife at a Christopher and banks and while in the store I purchased a $card for $from card poolThis was an instant downloadAbout a 1/hour later we were ready to check out and the card would not workAfter the manager called her company they told us different dates in January the card had been usedAt first I was upset with them until I spoke with their customer service and she went through the dates usedI have been since trying to get my $back but I get no e-mail return or phone callIt has been weeks and I can not believe this type of "no" customer serviceI'm hoping you can get ahold of Mr*** *** for me The order # is *** and card number is ***Thank you for your help in this matter
I wish I looked at reviews before using CardPool.comI have submitted a gift card to trade for ***com gift cardI received the email with a link the next day to claim my amazon card but the link was Dead and send an email to support which within a few hours got a response of
"It looks like our *** payment system may have been experiencing a brief technical errorWe have asked a member of our payment processing team to look into this issue, and ensure that you receive your *** payment as soon as possible."
So Days so far past and yet to get another email from them as a follow up
Submitted cards to sell, received confirmation via emailAfter check didn't arrive and a mail in card was returned with "unable to process" (which is wrong, there was nothing wrong with the card), went into my account to find out they had cancelled all salesI checked my cards, no problemsChecked my email, no notification they were cancelling the transactionNo idea whyBut they have no problem sending me emails regularly about the cards they have to sell to me
I ordered gift cards on the 8thI received an email immediately thanking me for my order, and the following: "We'll typically email you with your electronic or mobile gift cards within business days" I found this ridiculous as I buy from other gift card sites and always receive my gift card #s in a minute or lessI then wait through the weekend, nothing, then receive an email on the 13th thanking me for my purchase and a referral offerThinking I must have missed something, I sign in to the site to see that the order status iscancelled! It would have been great to know that sooner so I could have purchased from a REAL gift card site! No explanation, nothing! I suggest to anyone who expects a level of customer service to pass on this company!