Cardpool offers a refer-a-friend $creditI referred many friends, but only.one made an account and a purchaseMy $"reward" was emailed to meIn the.email it says to use the code in the gift card field at checkoutI tried both the.gift card field and the promo code fieldon my next purchase, but it didn't work in eitherI emailed them but made the purchase anyway because it was time-sensitiveI was in contact back and forth for a monthThey askwd for a screenshot of the email, they said to ONLY use the promo field not the gift card field (contrary to the original message), they said to use Cbrome and a desktop to follow links and use their siteI complied with all of their suggestions and directionsI finally sent a screenshot of the error code saying it was ridiculous that this has taken this longThey needed to provide a new code or.a$refund, or I was going to report them to Revdex.comThat was almost a week ago and I have yet to.hear anything back
I completed a transaction with Card Pool on Decemeber 26, 2017, the transaction number is *** I agreed to trade gift cards in exchange for one *** gift cardI was asked to physically mail one of my gift cards, and the other was received as an e-cardI mailed the physical gift card the very next dayIt is now January 8th, and I have not received compensation for my gift cardsThe website advertises that I should receive my pay out in up to one business dayI understand the term "up to" and that it could mean longer processing times can take placeHowever, I have emailed the company times expressing my concern and inquiring about any processing issues and have not received any responseI also attempted to call the one phone number that I could find for the company and was directed immediately to voice mailI am very dissatisfied with the lack of customer service and do not plan to do business with this company againI am asking that my *** gift card be issu
I bought a *** that wasn't allowing me to redeem when I tried to check outCalled the customer service and they said the card was usedThey saw that it was clearly not me who made the transaction as the address was a different state and to contact cardpoolI contacted carpool by emailing timesTwice in December 29th and once on December sixthI also have called their support number three (at this point?) times! I left several voicemails with my cell to call me backThis was all to save percentIf carpool doesn't make this right, I can't trust them with any purchaseI checked out as a guest anywayJust must be how they treat guestsI disputed the transaction but my bank will not refund me, as far as I knowThey said to contact carpool againBut I have even had one interaction with them
“Had a ** return that was sizeable, opted for a gc so I didnt have to wait for the funds and figured itd be an easy sell, who doesnt want to save at **Heres a timeline of this nightmare- 1.Return items and get gc thats Activated at 3:pm 11/29/17, (I bought a $item leaving the remaining balance at $335.05) 11/29/@ 4:55pm I had to return to ** because of a list in grocery & spent and had an end balance of or about- Wanting cash over anything I googled an inquiry that led to Carpool- got a very nice instant quote and then an error message saying the funds couldnt be verified, I found that oddI again returned to the ** and used the *** *** *** in front to make a small purchase which was successful.....but cardpool couldnt verify it??? Struck me as odd After returning home with my self verified gc and going back on the website I got the same error codeAgain I returned to *** store and this spent $on lottery tickets (thankfully wo
I purchased a $gift card on June 3rd for $(22.5% discount)On June 22nd I attempted to use the gift card and was alarmed when I was notified it had an available balance of $I immediately emailed the support team at Carpool (they can only be contacted through email - no phone support is available for these issues)On June 23rd I received an apology email from the support team saying I would receive a full refund of $that would "take a few business days to appear on your credit card statement." I emailed them again on July 5th and on July 6th I was told to email them again if I did not receive my refund "after business days." Well, July 7th was the 10th business day, and shock of the century, I still have not received my moneyI then received another email on July 8th that said to email them if I don't receive my refund after July 10th (business days)So after paying for a bogus gift card, I was told it would take a "few business days" and then to c
On or about 12/17/2017, I went to URL *** to sell a *** *** eGift valued at $Received below reply: ----------------------------- From: Cardpool *** Date: Sun, Dec 17, at 12:PM Subject: Cardpool Transaction Confirmation (Transaction #***) To: *** ** ***, Thanks for using Cardpool! You'll earn $on your unwanted gift cardsYour transaction number is #***We'll send you a check within business day of verifying your gift cards and email you to let you know when we doPlease keep your gift cards in a safe place to ensure that they are not redeemedWe'll send you payment for the following gift cards: *** *** Electronic Gift Card ($500.00)After verifying your gift cards, we'll mail a check to: *** * *** *** *** *** *** *** ** *** If you have any questions, please do not hesitate to contact us at ***Thanks and have a great day! The Cardpool Team ***
I tried cancelling a card minutes after I purchased it when I saw that it could take 24-hours to arrive and I intended to use it for a sale that ended that same dayI immediately contacted Cardpool but they didn't get back to me for over hoursThey said there was nothing they could do to help me since it had already been sent to the processing departmentI sent a few emails back and forth and it seemed like they were just unwilling to do anything, not unableI bought a gift card online that same day from GiftCard Zen and it was soooo much betterI'm never going through CardPool again
I purchased a dollar gift gard from Cardpool online and when I went to the restaurant to redeem it I only had dollars on the gift cardI didn’t get what I paid for
I recently got a gift card for Christmas, that I wasn't going to use so I traded it in with CardpoolThe gift card was for *** for the amount 130,dollars and some change, the company offered me electronic gift card for *** which was supposed to emailed me to me within one business dayThey have no phone customer service, and I have emailed them everyday since then and only received automated responses
I've used cardpool in the past (a long time ago, probably over a year) and didn't have any problems then
Something has changed though, I sold a gift card electronically in exchange for the Amazon eGift - cardpool states it will be delivered within business dayGoing on a week and it's still "pending review"
They haven't responded to my emails or facebook messages, avoid this company and use a different one
I sold several gift cards to this companyI only received paymepayment for one cardIt states on the site it will take 7-business daysI have emailed, messaged, and called the company with no response at allI just want my checks or my gift cards back
Do you want to know what kind of company CardPool is? They delete all negative Facebook posts, hide negative *** reviews on Facebook and claim that all is great, they flat out lie about their turnaround times on their site, don't respond to support unless you berate them on Twitter (because they can just delete Facebook posts, they don't care about those)...it's simply not a well run operationI'm sure the people are great, but there is something rotten within the operations and branding org of this companyThe facts of my case are this: I sold $worth of gift cards to CardPool on 1/The email confirmation said I would have an Amazon gift card within business daydays passed and I reached out to the company on Facebook, simply asking what is going on, and they deleted my commentThis triggered meThe only way I was able to get a support rep to reach out to me was by spamming them on Twitter and making sure to include the CFPB in my postsFunny enough, I got an email shortly thereafter with an apology and a statement that I'll be reached out to "shortly"Needless to say, I'm not holding my breathBe VERY careful around this shady operation folks
I have asked cardpool to send my check to my home which is different than my billing address and they have not responded and it has been a week, but they still took my *** card amount and will charge my credit or debit card if I use my *** cardI have not been given compensation for my exchange and have not heard from them in a week
Great experience - traded gift cards in March and the process was very quick Cardpool sent me Amazon gift cards within hoursWould definitely recommend them!
cardpool transaction number #*** I sold a gift card to CardpoolThe gift card was brand new, with a balance of from *** * ** ***)on the date of 12/19/I decided to sell the gift card online to a well ***sted website known as cardpoolAfter entering the account information for the *** gift card the following question was to enter the pin numberIn order for me to enter that information I had to scratch off the security bar to expose the digit pinthat was the only thing I was hesitate to do sobut I did it anywayafter I finished up the transaction I printed up the free shipping label provided by CardpoolI sent it off via USPS (i handed it directly to the mail.lady inside post office)besides the Fact of it taking weeks for them to return any of my messages, when I did receive a message they said this as followsHi *** ***, We recently received your gift card, but the merchant reported a different card value than what you'd enteredThe
Hi so my complaint is more or less like the last few complaints on your websiteI made an order for American airline gift cards to receive $back and was told that I will get an immediate sale and that it should take a few daysThe order was made on January so it’s been way beyond the amount of time that was originally promised**transaction number is *** I made several attempts to call/email/tweet them and have not heard a peepMy first email sent was almost a week agoThis is very unprofessional! When you call either there reg cs number (can’t find on website btw),bulk cs number or there verified phone number you get no live personI’ve been reading there responses to other people’s isdues and omg!!!!! It’s horrible! First it’s a boiler plate response and even the second response it looks like someone is writing the first few sentences (while not really addressing the concern ) then counting by inserting the boiler plate pre written template that they have prepare
On 11/29, I purchased two gift cards; one was a $*** gift card for $On 12/30, the card was refused at my local southern NJ ***, where it was indicated that it had been used on 12/in person in ***, NYNeither my digital card nor I have ever been to ***Since 12/30, I have tried three times by email and three times by phone to resolve this and get a refundCardPool has not replied
Both my niece and I were trying to purchase the American Eagle's gift card online with cardpool *** We were notified by email that our purchases were successfully completed after we enter our credit card informationHowever, on the following date of the notification, we were notified again by email that their risk assessment team has determined that they aren't able to process our orders at that timeThey've gone ahead and cancelled orders and our credit card has not been charged for the ordersIt happened total three times alreadyI would like to know the reason and I emailed their support teamHowever, I received the email from Cardpool*** that they are not able to provide me the reason due to the nature of business
Cardpool offers a service where they will buy a gift card from you at a percentage of what the balance of the gift card isWe wanted to sell this company a gift card to *** *** with a balance of $and in return they would pay us about $They said it would take about 5-Buisnes days to receive a checks it has been about months since we have processed our transactions and we have still yet to receive our check, but they have taken the $balance of the gift cardMy wife and I have emailed the company multiple times have have only received one email back saying they would look in to itAnd of course we still haven’t herd back from cardpoolPLEASE HELP!!! *** * *** ***
WARNING,SELLER BE AWARE!
I tried to sell them,gift cards,it all looked fine,and dandy,I waited a while,and then started getting concerned that my order was still in review,I was informed,by the merchat,that my cards,were USED,I TRIED TO EMAIL THEM
Cardpool offers a refer-a-friend $creditI referred many friends, but only.one made an account and a purchaseMy $"reward" was emailed to meIn the.email it says to use the code in the gift card field at checkoutI tried both the.gift card field and the promo code fieldon my next purchase, but it didn't work in eitherI emailed them but made the purchase anyway because it was time-sensitiveI was in contact back and forth for a monthThey askwd for a screenshot of the email, they said to ONLY use the promo field not the gift card field (contrary to the original message), they said to use Cbrome and a desktop to follow links and use their siteI complied with all of their suggestions and directionsI finally sent a screenshot of the error code saying it was ridiculous that this has taken this longThey needed to provide a new code or.a$refund, or I was going to report them to Revdex.comThat was almost a week ago and I have yet to.hear anything back
I completed a transaction with Card Pool on Decemeber 26, 2017, the transaction number is *** I agreed to trade gift cards in exchange for one *** gift cardI was asked to physically mail one of my gift cards, and the other was received as an e-cardI mailed the physical gift card the very next dayIt is now January 8th, and I have not received compensation for my gift cardsThe website advertises that I should receive my pay out in up to one business dayI understand the term "up to" and that it could mean longer processing times can take placeHowever, I have emailed the company times expressing my concern and inquiring about any processing issues and have not received any responseI also attempted to call the one phone number that I could find for the company and was directed immediately to voice mailI am very dissatisfied with the lack of customer service and do not plan to do business with this company againI am asking that my *** gift card be issu
I bought a *** that wasn't allowing me to redeem when I tried to check outCalled the customer service and they said the card was usedThey saw that it was clearly not me who made the transaction as the address was a different state and to contact cardpoolI contacted carpool by emailing timesTwice in December 29th and once on December sixthI also have called their support number three (at this point?) times! I left several voicemails with my cell to call me backThis was all to save percentIf carpool doesn't make this right, I can't trust them with any purchaseI checked out as a guest anywayJust must be how they treat guestsI disputed the transaction but my bank will not refund me, as far as I knowThey said to contact carpool againBut I have even had one interaction with them
“Had a ** return that was sizeable, opted for a gc so I didnt have to wait for the funds and figured itd be an easy sell, who doesnt want to save at **Heres a timeline of this nightmare- 1.Return items and get gc thats Activated at 3:pm 11/29/17, (I bought a $item leaving the remaining balance at $335.05) 11/29/@ 4:55pm I had to return to ** because of a list in grocery & spent and had an end balance of or about- Wanting cash over anything I googled an inquiry that led to Carpool- got a very nice instant quote and then an error message saying the funds couldnt be verified, I found that oddI again returned to the ** and used the *** *** *** in front to make a small purchase which was successful.....but cardpool couldnt verify it??? Struck me as odd After returning home with my self verified gc and going back on the website I got the same error codeAgain I returned to *** store and this spent $on lottery tickets (thankfully wo
I purchased a $gift card on June 3rd for $(22.5% discount)On June 22nd I attempted to use the gift card and was alarmed when I was notified it had an available balance of $I immediately emailed the support team at Carpool (they can only be contacted through email - no phone support is available for these issues)On June 23rd I received an apology email from the support team saying I would receive a full refund of $that would "take a few business days to appear on your credit card statement." I emailed them again on July 5th and on July 6th I was told to email them again if I did not receive my refund "after business days." Well, July 7th was the 10th business day, and shock of the century, I still have not received my moneyI then received another email on July 8th that said to email them if I don't receive my refund after July 10th (business days)So after paying for a bogus gift card, I was told it would take a "few business days" and then to c
On or about 12/17/2017, I went to URL *** to sell a *** *** eGift valued at $Received below reply: ----------------------------- From: Cardpool *** Date: Sun, Dec 17, at 12:PM Subject: Cardpool Transaction Confirmation (Transaction #***) To: *** ** ***, Thanks for using Cardpool! You'll earn $on your unwanted gift cardsYour transaction number is #***We'll send you a check within business day of verifying your gift cards and email you to let you know when we doPlease keep your gift cards in a safe place to ensure that they are not redeemedWe'll send you payment for the following gift cards: *** *** Electronic Gift Card ($500.00)After verifying your gift cards, we'll mail a check to: *** * *** *** *** *** *** *** ** *** If you have any questions, please do not hesitate to contact us at ***Thanks and have a great day! The Cardpool Team ***
I tried cancelling a card minutes after I purchased it when I saw that it could take 24-hours to arrive and I intended to use it for a sale that ended that same dayI immediately contacted Cardpool but they didn't get back to me for over hoursThey said there was nothing they could do to help me since it had already been sent to the processing departmentI sent a few emails back and forth and it seemed like they were just unwilling to do anything, not unableI bought a gift card online that same day from GiftCard Zen and it was soooo much betterI'm never going through CardPool again
I purchased a dollar gift gard from Cardpool online and when I went to the restaurant to redeem it I only had dollars on the gift cardI didn’t get what I paid for
I recently got a gift card for Christmas, that I wasn't going to use so I traded it in with CardpoolThe gift card was for *** for the amount 130,dollars and some change, the company offered me electronic gift card for *** which was supposed to emailed me to me within one business dayThey have no phone customer service, and I have emailed them everyday since then and only received automated responses
I've used cardpool in the past (a long time ago, probably over a year) and didn't have any problems then
Something has changed though, I sold a gift card electronically in exchange for the Amazon eGift - cardpool states it will be delivered within business dayGoing on a week and it's still "pending review"
They haven't responded to my emails or facebook messages, avoid this company and use a different one
I sold several gift cards to this companyI only received paymepayment for one cardIt states on the site it will take 7-business daysI have emailed, messaged, and called the company with no response at allI just want my checks or my gift cards back
Do you want to know what kind of company CardPool is? They delete all negative Facebook posts, hide negative *** reviews on Facebook and claim that all is great, they flat out lie about their turnaround times on their site, don't respond to support unless you berate them on Twitter (because they can just delete Facebook posts, they don't care about those)...it's simply not a well run operationI'm sure the people are great, but there is something rotten within the operations and branding org of this companyThe facts of my case are this: I sold $worth of gift cards to CardPool on 1/The email confirmation said I would have an Amazon gift card within business daydays passed and I reached out to the company on Facebook, simply asking what is going on, and they deleted my commentThis triggered meThe only way I was able to get a support rep to reach out to me was by spamming them on Twitter and making sure to include the CFPB in my postsFunny enough, I got an email shortly thereafter with an apology and a statement that I'll be reached out to "shortly"Needless to say, I'm not holding my breathBe VERY careful around this shady operation folks
I have asked cardpool to send my check to my home which is different than my billing address and they have not responded and it has been a week, but they still took my *** card amount and will charge my credit or debit card if I use my *** cardI have not been given compensation for my exchange and have not heard from them in a week
Great experience - traded gift cards in March and the process was very quick Cardpool sent me Amazon gift cards within hoursWould definitely recommend them!
cardpool transaction number #*** I sold a gift card to CardpoolThe gift card was brand new, with a balance of from *** * ** ***)on the date of 12/19/I decided to sell the gift card online to a well ***sted website known as cardpoolAfter entering the account information for the *** gift card the following question was to enter the pin numberIn order for me to enter that information I had to scratch off the security bar to expose the digit pinthat was the only thing I was hesitate to do sobut I did it anywayafter I finished up the transaction I printed up the free shipping label provided by CardpoolI sent it off via USPS (i handed it directly to the mail.lady inside post office)besides the Fact of it taking weeks for them to return any of my messages, when I did receive a message they said this as followsHi *** ***, We recently received your gift card, but the merchant reported a different card value than what you'd enteredThe
Hi so my complaint is more or less like the last few complaints on your websiteI made an order for American airline gift cards to receive $back and was told that I will get an immediate sale and that it should take a few daysThe order was made on January so it’s been way beyond the amount of time that was originally promised**transaction number is *** I made several attempts to call/email/tweet them and have not heard a peepMy first email sent was almost a week agoThis is very unprofessional! When you call either there reg cs number (can’t find on website btw),bulk cs number or there verified phone number you get no live personI’ve been reading there responses to other people’s isdues and omg!!!!! It’s horrible! First it’s a boiler plate response and even the second response it looks like someone is writing the first few sentences (while not really addressing the concern ) then counting by inserting the boiler plate pre written template that they have prepare
On 11/29, I purchased two gift cards; one was a $*** gift card for $On 12/30, the card was refused at my local southern NJ ***, where it was indicated that it had been used on 12/in person in ***, NYNeither my digital card nor I have ever been to ***Since 12/30, I have tried three times by email and three times by phone to resolve this and get a refundCardPool has not replied
Both my niece and I were trying to purchase the American Eagle's gift card online with cardpool *** We were notified by email that our purchases were successfully completed after we enter our credit card informationHowever, on the following date of the notification, we were notified again by email that their risk assessment team has determined that they aren't able to process our orders at that timeThey've gone ahead and cancelled orders and our credit card has not been charged for the ordersIt happened total three times alreadyI would like to know the reason and I emailed their support teamHowever, I received the email from Cardpool*** that they are not able to provide me the reason due to the nature of business
Cardpool offers a service where they will buy a gift card from you at a percentage of what the balance of the gift card isWe wanted to sell this company a gift card to *** *** with a balance of $and in return they would pay us about $They said it would take about 5-Buisnes days to receive a checks it has been about months since we have processed our transactions and we have still yet to receive our check, but they have taken the $balance of the gift cardMy wife and I have emailed the company multiple times have have only received one email back saying they would look in to itAnd of course we still haven’t herd back from cardpoolPLEASE HELP!!! *** * *** ***
WARNING,SELLER BE AWARE!
I tried to sell them,gift cards,it all looked fine,and dandy,I waited a while,and then started getting concerned that my order was still in review,I was informed,by the merchat,that my cards,were USED,I TRIED TO EMAIL THEM