Lou Fusz Automotive Network

Lou Fusz reply did not satisfactory answer the complaint. I spoke directly with a Sales agent prior to me coming in for a test drive and asked if the internet price was still available and *** *** at Lou fusz Buick said that it was and provided a final approximate cost that would have included document feesThat is the reason for the complaint, I confirmed with the dealership and they told me the internet price was accurateAfter test driving the vehicle and spending hours there they said the internet price was incorrect. *** ***

This vehicle was purchased at Lou Fusz NissanIt was purchased under the name of Naomi Rumfelt. It has had some problems that occurred outside of the used car warranty that came with the purchaseThe owner did purchase an aftermarket, inexpensive extended warranty plan that,
unfortunetly doesn't cover all repairs that were needed, but did cover manyThe extended warranty did cover some of the rental, but only foW a basic subcompact carThe customer chose to upgradeLou Fusz Nissan did cover some of the rentalThere was an occasion that parts were not available and repairs had to wait for the parts to arrive from General Motors, which is totally out of Lou Fusz controlWe are sorry, but under the circumstances we cannot be of any assistance in reimbursement

Mr *** was mailed his paperwork on 6/and the us postal receipt shows he received it on 6/If this customer has any questions regarding his title work please call *** *** at ***

Complaint: ***
I am rejecting this response because:
I disagree with their response How was I to know that it was apart of the quoteI did not receive a breakdown of work prior to them starting this service and therefore I didn't know that they were performing most of the work that was completedI would like the owner to please contact me
Sincerely,
*** ***

I will have to get it when I get home and bring it to work tomorrow to email it. Well glad to see they at least responded to you, it's a really crappy way to do business that it took getting the Revdex.com involved before they would even RESPOND! The bottom line is that even though the paperwork does say "as is" it was verbally told to me that it was looked over, oil changed, fluids filled and inspected. I noticed leaking as soon as I got home as well as that the fluids were not filled, but it was already too late to call them or do anything since it was a Saturday night

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/24) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
Lou Fusz Fiat of Metro is running a week long marketing campaign where we are giving away a number of prizes as well as a voucher...

for a $3250 discount on a car of the customers choice. Every customer that registers has left the dealership with one of the prizes. Full disclaimers and odds of winning are listed on the marketing flyer. Unfortunately I was not made aware of the customer's feelings at the time so that I could have talked to them. I will contact the customer to apologize for the misunderstanding and to explain the flyer more in detail.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/25) */
Today, February 25, 2016 our complaint and issue with The Lou Fusz Automotive Network (specifically Fiat of Metro East) has been resolved. The General Sales Manager dealt with our complaint in a professional and forthright manner. Thank you for the help and assistance in resolving the matter. We are completely satisfied.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: His name is [redacted]. If Lou Fusz can run zero down, zero payments until and claim they want you to have a good buying experience there is some they can do when you are less than happy. I trusted [redacted] to understand purchasing a car during bankruptcy, when I said I wanted to check with the trustee she was sure she was within their guidelines, yes but she knew I expected them to make the payments. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/12) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@[redacted].com
Lou Fusz will look into this matter and reach out to Mr [redacted] to reach a resolution.

We have spoken with the customer and resolved the issue.

We have recontracted the customer to the payment dates she preferred.

Customer was told by a sales person wrong information about first payment. Then told by finance manager when the payments were due repeatedly at the beginning and when the contract was gone over. Customer decided to purchase the car afterwords. The complaint should be against leinholder  as he...

was sent notice and did not comply with the bank. Once customer takes possession of said vehicle the contact is between leinholder and customer. It is incumbent upon customer that any  references of payment should be resolved at time of contract signing by customer. All signed paperwork clearly states date of first payment. Once contract is funded by bank any and all communication is between customer and said bank. Customer was called yesterday and us she was upset  with sales staff but understood that it was not dealership.

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@[redacted].com
Funds have been refunded. We have check# on file along with the address mailed to. Check was mailed 9-9-15.

Initial Business Response /* (1000, 7, 2016/02/26) */
We provided prizes to all winners. The prize board was in public view. In fact one prize winner won a new car. The chance to win was real and Lou Fusz has no addition resolution for this complaint.

Ms. [redacted] requested that sales tax be included into her vehicle financing when she purchased the vehicle.  We included the $1465 in sales tax by calculating the taxable amount of the purchase and retrieving the tax rate for her address.  We included the amount into her purchase and she...

received her sales tax check on 6/20/16.  When she went to the license bureau there was an additional charge for license plates of either $24 or $48 depending upon whether she wanted to obtain 1 or 2 year plates.  We do not collect for plates unless the customer is leasing the vehicle.  Ms [redacted] has received the correct amount for her taxes.

To whom it may concern:We have read and responded to Mrs. [redacted] initial four page concern.  We do value her as a customer and respect her concerns.  We have addressed many concerns/issues that Mrs [redacted] previously expressed.  Mrs [redacted] did have a wish list of accessories that she...

was wanting for the vehicle she leased, and was explained these could be applied for an additional cost.  Mrs. [redacted] was directed to our ADI/VIP accessorie division located in the same area as this store.  The reason she was referred to them directly can be explained by her emails and complaint stating she would never return, never do business, and did not like our dealership.  We were trying to help and take her directly to the source of the GM Accessories.  We will be happy to work with Mrs. [redacted] and still support her decision she made to lease a vehicle from us.  Furthermore,  we are unaware of a WE OWE for no charge accessories agreed upon between Mrs. [redacted] and the dealership.  I am happy to re-visit any and all parts of the process and help acquire any wanted accessories paid by Mrs. [redacted] at  dealership cost and absorb the installation fees acquired.

Im confused we have completed everything that was requested..the vehicle has been cleaned and second key presented. Not to mention we switched the car out she wasnt happy with. this makes no sense

To Whom It May ConcernIn response to the complaint file to the Revdex.com by Mr. [redacted] I have listed a timeline of events that have taken place over the past year and one half;June 2015 Mr. [redacted] purchased a 2015 Jeep Renegade form Lou Fusz Jeep and at the time of delivery we passed to the customer...

the necessary documents for him to register and title his vehicle with the state of MissouriJuly 2015 Mr [redacted]'s goes to the License Office to register and title his vehicle and leaves with the understanding everything has been completed.August 2015 The State of Missouri sends a letter to [redacted] asking them to provide the State of Missouri with a lien release because the application shows [redacted] as lien holder, [redacted] responds that they cannot provide a lien release because they hold a lien on the vehicle not [redacted].  For some reason which with the amount of time that has expired we cannot explain the wrong lien information was listed on the title application which we assume responsibility for that error.August 2015 The state sent several letters to Mr [redacted] regarding the discrepancy with the title asking him to contact them so they could communicate the problem with providing him with a title.  Mr [redacted] stated to us that he did in fact receive a couple of letters from the state that he ignored.December 2017 Almost one year and a half goes by and it is time for Mr. [redacted] to renew his plates and when he goes to the title office to do so he is informed that they cannot issue new tags because there is a problem with his title, the customer then contacts us to figure out what the problem is so we called the State and it was determined that there was an incorrect lien listed on the title application.  Then we contact [redacted] to ask them to send us a lien release since they did not hold a lien on the vehicle and after a few days we received a lien release we could not read and new it would be a problem for the customer so we had to request for another lien release which we received.  After we received the lien release we forwarded it along with a notice of lien to the state requesting a new title.January 2018 Mr. [redacted] called us to find out where his title was since he had not received it yet so we called the State and we were told by them that the State of Missouri was back logged processing titles and it could take several weeks to process.  On January 22nd a title was issued by the state for Mr. [redacted] and mailed on January 23rd (verified by [redacted]) and mail to him.February 2017 We received another call from Mr. [redacted] inquiring about his tile so we called the state and they verified that the title was mailed out on the 23rd to the customer, at that time Mr [redacted] asked what address it was being mailed to and then he said that he had moved from that address but had his mailed forwarded to his fathers address.  This is the first time we heard anything about a different address, more time passed and again we called the state to inquire about the title and we were told that they had not received the title back but due to a change of address it has to be rerouted through Indianapolis it may take additional to get it back and if it were not back by the end of the month we would need to apply for a duplicate title which we did on the 28th of February.I would like to mention that if Mr. [redacted] had brought this to our attention when he started receiving letters from the state we would have been able to address this much sooner, the state does not contact us to let us know there is a problem.  Mr. [redacted] has visited our Service Department six times since purchasing the vehicle and has not one time mentioned anything about his title problem, it wasn't until it was time to renew his plates that it became an issue that we have done our best to help resolve.  The last thing that I must add is that Mr. [redacted] is an abusive person who has cursed, name called, and threatened several of our employees all documented through recorded phone conversations, he has been hung up on twice after being asked by our employees to stop being abusive which he continued without remorse.  In closing I know that we may have created the problem to begin with and since we have found out about it we have done everything in our power to accommodate Mr. [redacted] even though he shares some blame in part of the problem and have tried our best to turn a blind eye to his abusive manor.  One other mention the address that Mr. [redacted] provided you is inaccurate, the [redacted] is in [redacted] Mo not in Tennessee.  Sincerely,[redacted]General ManagerLou Fusz CDJRF

The General Motors Warranty on the said vehicle had expired way before there was a problem. There is nothing that can be done to change that fact.