Lou Fusz Automotive Network

Lou Fusz Chevrolet has left a message with Mr. [redacted] to resolve their concerns.  We are looking forward to resolving the customers concerns.

We will contact the customer to reach a resolution.

Initial Business Response /* (1000, 5, 2015/08/17) */
[redacted]
I will have [redacted] my service manager call you and we will get this resolved.. If you have any issues in the future please do not hesitate to call me personally..Thanks
[redacted]
Lou Fusz Nissan
XXX XXX XXXX

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@fusz.com
Mr. [redacted],
Thank you for your inquiry. Upon investigation of service, The windshield motor on the visit at 92284 miles was covered under a Service Contract at no charge. The second work order has two problems one in which the fuse box had work done to a blinker that was working intermittant, although that was not your complaint. I will return $389.30 due to bad communication from my staff. This repair had nothing to do with wipers. The other problem which could of been the primary problem, link bar on wiper trans. $163.93 to be returned. Total returned $553.23
Lou Fusz Chevrolet apologizes for the confusion. We will mail check to you, and we do appreciate your multiple purchases and service business
[redacted], General Mahager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/10/21) */
WE are searching for the monitor, it's a small screen that shows A/F readings, not a back up camera. This was an aftermarket screen that we removed to put the vehicle back to stock, since we decided to wholesale the vehicle due to the repairs...

need. Which you knew and asked for us to fixed the car and retail it to you at an agreed price. I will check with [redacted] and see if we still have the A/F Ratio screen lying around, but can 't make any promises. Sorry for the confusion.

Our shop has looked at the this vehicle multiple times and we can not duplicate the concern. We feel that the car operating as designed and there is no problem at this time.

The Subaru location a [redacted] and the sales manager was [redacted] and [redacted].

as the service manager, I have investigated this matter thoroughly. I met with the technician who explained the process of running the emissions inspection and also explained the error given by the state machine regarding the low alternator voltage. I then met with the service advisor who...

received a phone call from a gentleman attacking and using profanity as our service advisor tried to explain the error code. rather than allowing our advisor the opportunity to explain the error code to the gentleman, he continued to verbally assault and ultimately threatened our employee. we instruct our employees to end all communication when they are threatened by any customer. the customer then contacted our sales manager and verbally assaulted him with inappropriate language as well.  The customer also insinuated we were attempting to charge her because she was a woman as the only the only female service manager in the Lou Fusz Automotive Network, I assure you that we treat every customer with the utmost respect, regardless of age, gender, or denomination.  I am attaching both calls for the Revdex.com to not only review but to also remove this complaint from our records. It should also be noted that we did not charge the customer for the inspection that could not be performed.

Initial Business Response /* (1000, 5, 2016/02/09) */
Contact Name and Title: [redacted] finance dir
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
Have spoken with the customer and have resolved the issue.

Complaint: [redacted]
I am rejecting this response because: I wanted the business to take the car back and cancel the contract.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/29) */
This was the first time hearing of our clients issue. We have come to agreement to process complete refund and assist in finding a replacement.

There will be no apology or refund as we have done nothing wrong.  Mr.[redacted] MADE A SCENE IN OUR SERVICE DEPARTMENT IN FRONT OF OTHER CUSTOMERS AND SAID HE WILL GO SOMEWHERE ELSE.

Apologize for not making this happen, customer is correct and we will reach out and insure they get what they deserve!

To Whom It May ConcernWe have been experiencing increased wait times due to the high volume of oil change request we have experienced over the last several months, the [redacted]'s did purchase a Car Pass Program that we offer to our customers and one of the benefits to the program is the...

availability to move to the front of the line.  In some cases though the front of the line involves other Car Pass Members making it impossible to move the current customer forward, with this being said the Management Team has approved the expansion of our service department to include up to 14 additional service bays doubling the current number of service bays we currently have.  This of course will take anywhere from 8 months to a year to complete so as I know this does not address their immediate concern I would like to offer them a $100 gift card for their inconvenience and the next time they need to get an oil change they can receive a no-charge loaner car ($100 Gift Card and No Charge Loaner Voucher will be mailed to them) on their next visit if we cannot get oil change completed within one hour of arrival.  Sincerely,[redacted]General ManagerLou Fusz CDJR

Initial Business Response /* (1000, 5, 2015/04/23) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
We have talked to the customer and We have agreed to fix his vehicle and return it good working order.
Upon completion of work we will update...

this dispute.
At this time we are resolving the customers complaints.

Lou Fusz Mazda will not be able to assist Mrs. [redacted] with the repairs on her vehicle. The car was purchased as is with no warranty from Lou Fusz.  The warranty the customer has was purchased through her Finance Company. She should address the coverage with the extended warranty.

Initial Business Response /* (1000, 5, 2015/08/14) */
Lou Fusz sold a vehicle to Mr. [redacted] and he purchased the Car Pass contract and had used some of the services provided in this package before he totaled his vehicle. This is not an item that qualifies for cancellation or transfer to new vehicle...

as stated on the contract however we offered to let him use it on his replacement vehicle after the car we sold him was totaled. Mr. [redacted] purchased his replacement vehicle from our competitor because he said he knew someone over there and could get a better deal. We still stand by our offer to let him continue to use the unused portion of his Car Pass at Lou Fusz Kia.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Not sure what the state did with the reminder, but your vehicle renewal notice should have came to you in the mail from the Missouri DMV. You can probably call the DMV and verify if they sent you a renewal notice.   Also, the personal property tax is a responsibility of the customer, regardless...

if it was a lease or a purchase.