Lou Fusz Automotive Network

Initial Business Response /* (1000, 5, 2015/10/30) */
the customer brought her car into our shop to have problems looked atAlso she wanted the wheels and tires rotated and balancedWe spent hours checking and diagnosing the problemsShe declined the recommendationsIf she didn't want
the problems looked at I don't know why the car was brought in to us to check these out
We cannot reimburse the $(including the wheel and tire rotation and balance) as this is what it cost to perform the services

Revdex.com:
I have received documents and hopefully no more issues occur Thank you
Sincerely,
*** ***

Ms *** was in the office and resigned a contract with Neighbors on 10/12/17 that did not include the policies she wanted to remove. Ms *** was indeed charged the sale price she agreed to of but given the state and banking practices of adding aftermarket taxable
products to the sale price, the paperwork can be confusing when not described in detail We apologize for the delay and any confusion with the paperwork and pricing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it may concern Mr*** purchased a vehicle from us in June of I spoke with Mr*** on Friday June 9thHe brought up a payment he made in October of I went thru the account with Mr***and showed where all his payments have been posted and what dates they
were postedMr*** doesn't understand why a portion of his payment he made back in went to interest after he didnt pay for approximately days I would love to speak with Mr*** again and try to explain it Sincerly*** ***

I am *** *** Lou Fusz has resolved the issue they Exchange the vehicleI really really want to say Thank you for been there for me and handling my claim

The vehicle in question is outside of stated warranty limits. The customer has received goodwill regarding repairs in the past. The last goodwill the customer received was through Lou Fusz. The customer chose to have an aftermarket part installed. The part failed and The Lou
Fusz Automotive network replaced the defective component, no questions asked. In lieu of customer satisfaction, the part was even upgraded to a manufacturers part at no cost to the customer. The cost was $additional that Lou Fusz absorbed. On this occasion, with Lou Fusz's cooperation, Subaru of America absorbed $of the new repair required. This gentleman was owed nothing by either corporation. However both, Lou Fusz and Subaru have assisted monetarily towards the needed repairs of his vehicle. We feel that this more than fair given that the vehicle had at the time of service 101,miles. The manufacturers warranty expired 41,miles ago. Subaru was obligated to repair nothing, but still assisted the customer. When installed by a dealership, and aftermarket part is only warrantied for mos, or 12,miles whichever comes first. The customer returned with the vehicle having surpassed the warranty mileage by over 10,miles. The customer has been taken care of above and beyond. No further restitution will be entertained, nor will any further solutions to this matter be offeredWe consider this matter closed

I helped *** with her financing on her vehicle, we complied with the terms of the Order to Incur Debt and kept her payment under 240/ moI cannot change the contract to lower or defer her payments or make her January payment for herIf I could get a name of the General Manager of used cars
*** spoke to who promised to make a payment for her I will be glad to reach out to that person. Sincerely, *** *** Lou Fusz *** Solutions Department ***.***@fusz.com ***

To whom it may concern; *** * *** :The registration paperwork and check ($900) was sent via overnight mail on 5/10/and should be arriving today (5/11/16)In addition, we packaged a $check to cover any late fees that you may incur at the license officeWe are sorry for the wait and we
are working to perfect our internal processes so that this will not be an issue in the future. Lastly, we would be happy to pay any fines associated with your registration expiringWe will just need a receipt or copy of the fine and we can typically get a check cut within hoursIf you would like to mail me copies, make the envelope attention *** ***, *** *** *** ** *** ** ***Or, If you would prefer, you can drop them by in person.I sincerely apologize for the inconvenience and you are welcome to contact me with any further questions or concerns. With Respect,*** ** ***General Sales Manager Lou Fusz KIA***

Initial Business Response /* (1000, 10, 2015/06/17) */
We are refunding his deposit

During the mailer in question, Lou Fusz was providing prizes that were all insured. The rules and disclaimers were on the back of the mail piece and indicated whether or not the customer was the winner of the specific prize or not. To get the prize, the customer has to follow the
instructions. In this case, if she didn’t follow all the steps to win the prize, she wouldn’t receive it. She was still entered to win money on a Walmart gift card. If she came into the dealer and processed everything correctly, we would have gladly given her prize. This was a legitimate insured event. If the customer would like to contact me to come to a resolution, my name is *** *** at ***

The customer came into the store to look at Subaru outback modelsThe first car she was shown was a Premium modelThe customer rejected the model saying it had too much equipment on itWe then located another lower priced model at a store miles from the dealershipWe agreed to secure
the car provided the customer showed serious intent to buy by placing a deposit with the storeThe required deposit amount was $Lou Fusz Subaru in Creve Coeur then traded a inventory unit to the other dealer, in order to secure the car the customer requestedOnce the car was brought to the Creve Coeur store the customer refused to take deliveryAt no time was there and understanding between the Lou Fusz Subaru Creve Coeur location and this customer that the car would not deliver to the customerSince the customer refused to take delivery repeated efforts ere made to get the customer to honor their side of the transactionThe customer refused to honor their side of the transaction and Lou Fusz then re-inventoried the vehicle we had secured from another dealership and refunded the customers moneyThe customer repeatedly said that every effort on her part would be taken to besmirch the dealershipLou Fusz refunded the deposit money to the customerLou Fusz Subaru in Creve Coeur honored every aspect of this transaction, the customer did not honor her side of the transaction

Customer has been deleted from our data base

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr *** financed the purchase of his Dodge Ram on 10/28/16. His purchase price was 24291.00, listed clearly on his contractI believe Mr *** has confused the "Total Sale Price" section of the federal truth-in-lending disclosure with his actual purchase price. This figure
(25,350.76) represents the total of the purchase price of the vehicle (24,291), additional fees (206.50: administrative fee and license/registration fee) and finance charge of The disclosure shows his amount financed (14,497.50) plus interest accrued, which equals the total of payments (15,350.76) No fraud was committed in the agreed upon contract signed by Mr *** for the financing of his Dodge Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please let me know when a check will be mailed to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
They received payment and still shut my car downI have never had a dispute with him so I don't know why he is doing thisI have had the car for over three years and I don't know what he is talking about interest from two years ago. I have never missed a payment. I dispute the business' response because they owe me money, $That amount was paid and not applied toward my balance. I have all my receipts
Sincerely,
*** ***

This customer has been contacted and we have resolved their concernsThere is no further action needed. Thanks*** ***ManagerIf you have any questions please contact me at ***

I welcome Mr*** to sit down with me and bring his receipts and we can go over them together to get this sorted out Thanks *** *** ***

The customer's father came in and was quoted a price for programming the remoteHe agreed to the price and paidA few days later the son called and stated that he thought his father was overchargedWe called a competitor and they stated they charge a half hour labor as opposed to the hour labor
we chargeI offered to refund the customer's father the difference between us and our competitorThe offer still stands in good faith