Lou Fusz Automotive Network

I would advise the client to contact their warranty company, and/or *** the SELLING dealer, for more information on the warranty *** sold them. I am not sure why the repairs aren't covered, as we aren't servicing the vehicle and didn't sell the customer the extended
warranty

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I do not have a copy of the "We Owe" form as the dealership took this from us when we picked up the license plates on June

The vehicle was sold AS ISHowever, we will issue a refund

We are more than welcome to look at the car again, and hope to find the issue I will have Tom reach out to you to schedule a time and get a loaner car set up

Initial Business Response /* (1000, 5, 2015/11/23) */
*** *** brought car in for a water leak, car was repaired in May
Car is back in the service deptin Octfor a water leak located in a new location
The sunroof liner was cloggedThe car is being repaired, Nissan is paying
for the rental carCustomer could not provide proof of insurance to drive one of our rental cars so that was an issue for usThat problem was resolved and the customer was given the rental car
The car should be completed today, we are working with Nissan trying to get this problem with leaking resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided current proof of insurance, was told that because my name was not on the insurance card she needed to see my declaration pageI stated to her that my father is the policy holder and am listed as a driver and some insurance company's don't list individual names on the cardsI went to my car and I had the last declaration page from may and *** than told me I see you are listed as a driver, but could not use this because it was from may which is when my current card was sent out to me*** stated that I could have been removed as a driver and she would not want to give me one of their thirty thousands dollar cars with no insurance and asked if I understandWhich I was give a nissan sentra that don't cost thirty thousands dollar brand newWhen I told clerk *** my car was leaking again he asked if I had my roof open which was thee exact same thing he asked back in mayI was also asked if my door was slightly openedWhen he checked to see were my vehicle was leaking at he acted as if he did not feel the carpet was wet I then reached down and placed his hand on the carpet as well as under my glove box which was wetHe than told me that he could get me appointment for friday which was two days later and I told him I was not driving my car like thisStepping back to may when I brought my vehicle in friday 5/29/when the water came in on my driver side of my vehicle wet me and my carpet was soaked the water hit important plugs under my steering wheel which my car start saying my emergency brake was on and other lights start flashing is when I explained to *** what happen and he told me my emergency brake was slightly on and asked was the door closed tightlyI replied are you kidding me reallyHe checked my car out called me back about three hours later and told me he could not find out where the water came in at said he see am due for my oil change did I want them to go ahead and change it I said yesI then said, so you don't know how the water came in my vehicle he said no.I asked did you get the water up he said yes we took a wet vacuum and got the water up I said ok I will not make it there before you close because they were closing in a hour and I could not get there before the end of businessI came to pick my car up on 5/my vehicle was sitting in their park lot soak and wet water untouchedI told *** they did not even attempt to get this water up he told me that was the best they could do my floor mats was dripping wet as I was taking out my floor mats examining my car trying to see where this water could have come from I see a light by my steering wheel and asked my son did he see it he said yesi then had *** come over to my car and showed him he said oh a gasket must have come outYou know I never blamed them for the car having problems that's not their faultI just want my car fixed correctly and I would have like for them to listen and stop assuming and check things outThis was my third new car that I purchased from lou fusz two from their gmc location and I never ever had this kind of treatment

Lou Fusz Buick GMC has tried to put our best foot forward to try and help Mrs***. We tried to find the best vehicle to fit Mrs***s needs and current situation. We have Ionized the vehicle to remove the smoke smell and installed the back up camera at the request of Mrs
***. A loner vehicle was also given during this process. Please be advised that we have no control over Mrs***s insurance quotes. We also got her a quote from all state insurance company for payment. Lou Fusz is doing everything we can to make Mrs*** happy. Attached is a copy of the agreement Mrs*** signed with Lou Fusz Buick GMC in regards to day return and day exchange and day warranty. All of the details of the sale were disclosed and understood at the time of sale by Mrs***. Lou Fusz Buick GMC will be more than happy to work with Mrs*** as best we can to help provide her with a resolution to her situation

If the customer is current I can change her payment to a monthly payment instead of bi-weeklyThe customer must be current and can pay the full amount on when the 1st bi-weekly payment would be dueThe customers contract clearly states bi-weekly

Complaint: ***
I am rejecting this response
because:
I am needing a copy of the response in writing stating the change will go to monthly as it was discussed during the sale, the contract does state bi weekly but that was a mistake on john Amy part, because he explained to me that I would be making payments twice a month when I got paid on the 15th and 30thI will gladly accept that it is changed to monthly instead of bi weekly if I got this statement in writing and signed, thank you so much
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
After contacting the company, they are requesting replacing the
shieldsThey offered to replace my stainless steel shields with a very cheap shields or the cost of $I desire to have the items replaced with what was taken, misplaced, loss or stolen off of my carI am not at all satisfied with such unreasonably offerIf they would replace with what was on the carI will not accept no less than what was taken or $2,that should cover redesigning sheilds, ordering, replacing and installation of that which was on my car

To whom it may concern Mrs.*** purchased a grand caravan on 3/23/with 107,miles she brought the van back a few times and we tried to make the vehicle right for herUnfortunately we couldn't so on 5/17/she traded that vehicle back in at full sale price with 109,miles she
purchased a malibu with 91,miles she brought the car back on 8/23/with a recall and a complete about the brakes she put 8,miles on the vehicleWe told her she was responsible for the brakes after that amount of miles.she was upset that she would have to replace the brakes at which time we offered to buy the car back from her including her original down payment of and gave her a sales tax affadavit for her next car purchase.We believe we were more than far with Mrs***. Sincerly*** ***

Mrs *** purchased a vehicle from us on 9/When she did she had signed a bailment agreement stating that she would return the vehicle if the bank would not fund the contract for any reasonWhen *** had called to verify her employment her employer had stated she was no longer under
employment with themWhen we reached out to Mrs ***, she hung up on us after stating that it was our problemShe had blocked my employees numbers and refused to cooperate by not returning my messagesOnce I left a message that I was reporting the car stolen I had received a call back from her screaming at me to come pick up the carI still have messages from her on my phone screaming that my acts were illegal but come pick it upOnce we came and picked up the vehicle we received a phone call from Wentzville police dept that she had reported the car stolenWentzville police dept agreed Mrs *** had not told them anywhere near a correct storyMrs *** has not returned her key so I have a tow bill and a key bill that I will be forwarding her

We have contacted customer and provided him an extension on his temp tag while the state reissues a dup titleWe are working with the state to ensure a speedy titleIf customer has further concerns please contact *** *** at ***

I have audited the deal and the customer initialed each review page of the contract and signed the cash down payment form stating the amount she was putting downWe will be more than happy to sit down and review the contract again with the customer to answer any questions Pricing and deal
structure was signed off by customer on multiple pieces of paperwork

Initial Business Response /* (1000, 5, 2016/02/11) */
We have this vehicle here at Lou Fusz Buick-GMC
It has a leaking fuel tankThis year old Oldsmobile currently has 147,miles on the odometer
General Motors has issued a bulletin, a goodwill offer, that they will replace the fuel
tank (if it has a leak) FREE for up to 150,milesThis IS NOT A RECALLIt is a goodwill policy by GM
The problem is that GM currently has no parts for this goodwill policy as the *** knowGM is doing everything possible to get these parts for Mr& Mrs*** as soon as humanly possibleThey have contacted General Motors and they already have this information that I am telling you about now
We can only wait until General Motors gets us the tankWe are in daily contact with GM concerning this partWe also have several other people waiting for the same part for their cars as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May ConcernWe addressed the issue with the customer vehicle and unfortunately the repairs took longer than we expected, as stated in the complaint we provided the customer we alternate transportation for each day she was without her vehicle so I am not sure what more we could have done
with regards to the repair Pertaining to the cracked windshield I guess the customer is complaining that because the windshield was broken while in her possession she did not feel she was responsible for having to pay for the damage, under all rental or loaner agreements the customer is responsible for all dame that occurs while the vehicle is in their possession and the initial repair was going to be $for OEM windshield replacement but because we felt bad that the OEM windshield cost so much we allowed her to have an aftermarket windshield install saving her 50% of the original replacement expense I believe we have done everything in our power to take care of the customer in a timely manor and were flexible with the replacement windshield, I also believe that had the best interest of the customer in mind throughout the process and wish the outcome could have been a better experience for both the customer and the dealership. Sincerely,*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

My name is *** *** and I am the General Manager of Lou Fusz KiaI am responding on behalf of our sales team as I have been informed of this situation. When Mr*** purchased the vehicle he did inquire about sales tax being included into the financing of his vehicle. When
the approval came back from the lender it did not include sales tax. When Mr*** signed his paperwork taxes were not included. Taxes are paid at the DMV in Missouri. I do recognize that this was Mr***'s first vehicle purchase, and we accommodated him in multiple ways. First we drove the vehicle to his insurance company so they could take pictures for his coverageSecond, we held this pre-owned vehicle for Mr*** until he could get his bank stips in order. We do not normally hold pre-owned vehicles. As a first time Lou Fusz Customer I authorized *** ***, our Finance Manager to offer Mr*** two options. In an effort to keep a happy and satisfied customer we offered to assist Mr*** with $in case there was an miscommunication during the sales process or, second, if Mr*** wanted to take advantage of our extended warranty program that could be sold at 0% interest for months he could add the taxes to that financing as bank financing was already approved and funded.With Respect, *** ***GM Lou Fusz Kia

Initial Business Response /* (1000, 7, 2015/07/31) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@fusz.com
The taxes were not added to the loan which is in MissouriObviously there was miscommunication however the customer signed a contract
that showed $for taxes collectedWe are looking into the possibility of recontracting however this will raise the customer's payments since they were not added to the loan