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Loanpal Reviews (2038)

If I could give zero stars I would. This company works with *** to finance their solar loans. *** is fine, but stay away from LoanPal. They lie, mislead and deceive. You get a Notice that a new statement is available and it is for a bill that is already due. I have repeatedly tried to make principal only payments. The tell me to call the day that my auto payment is due and schedule an additional payment to have it all go towards principal. I call on that day and they say they can't do it. I ask for a supervisor, they say sure but it won't make any difference. Then they come back and say there is no supervisor available. This is one of the worst companies I have ever dealt with.

If I could give zero stars I would. This company works with *** to finance their solar loans. *** is fine, but stay away from LoanPal. They lie, mislead and deceive. You get a Notice that a new statement is available and it is for a bill that is already due. I have repeatedly tried to make principal only payments. The tell me to call the day that my auto payment is due and schedule an additional payment to have it all go towards principal. I call on that day and they say they can't do it. I ask for a supervisor, they say sure but it won't make any difference. Then they come back and say there is no supervisor available. This is one of the worst companies I have ever dealt with.

If I could give zero stars I would. This company works with *** to finance their solar loans. *** is fine, but stay away from LoanPal. They lie, mislead and deceive. You get a Notice that a new statement is available and it is for a bill that is already due. I have repeatedly tried to make principal only payments. The tell me to call the day that my auto payment is due and schedule an additional payment to have it all go towards principal. I call on that day and they say they can't do it. I ask for a supervisor, they say sure but it won't make any difference. Then they come back and say there is no supervisor available. This is one of the worst companies I have ever dealt with.

Home refi was smooth and Nathan got us the best loan at the time being, he was honest and let us know if in the future we can improve our loan and the numbers make sense he would reach out and let us make the decision. The process was smooth and fast he was always available and a pleasure to work with.

Home refi was smooth and Nathan got us the best loan at the time being, he was honest and let us know if in the future we can improve our loan and the numbers make sense he would reach out and let us make the decision. The process was smooth and fast he was always available and a pleasure to work with.

Home refi was smooth and Nathan got us the best loan at the time being, he was honest and let us know if in the future we can improve our loan and the numbers make sense he would reach out and let us make the decision. The process was smooth and fast he was always available and a pleasure to work with.

Home refi was smooth and Nathan got us the best loan at the time being, he was honest and let us know if in the future we can improve our loan and the numbers make sense he would reach out and let us make the decision. The process was smooth and fast he was always available and a pleasure to work with.

I Bought Solar Panels from *** in DEC 2018. Loan Pal Bought the loan. The solar panels have not worked since they were installed I stopped paying 3 months ago, Because *** wont take them back of fix the problem. Loan Pal just cares about getting their money. the reason why he panels wont work is because *** wont allow panels to operate on Their grid. I need help.

Loanpal Response • Jan 17, 2020

Loanpal is aware of Mr.’s issue and we are in contact with ***’s legal team to try and assist Mr. with his issue. While we are happy to try and help Mr., this is an issue Mr. and *** need to come to a settlement on. The loan Mr. took out to purchase the solar panels is a separate transaction and the responsibility of Mr. until the loan is paid off in full. Loanpal will continue to monitor this issue until resolution between Mr. and ***. Thanks

I Bought Solar Panels from *** in DEC 2018. Loan Pal Bought the loan. The solar panels have not worked since they were installed I stopped paying 3 months ago, Because *** wont take them back of fix the problem. Loan Pal just cares about getting their money. the reason why he panels wont work is because *** wont allow panels to operate on Their grid. I need help.

Loanpal Response • Jan 17, 2020

Loanpal is aware of Mr.’s issue and we are in contact with ***’s legal team to try and assist Mr. with his issue. While we are happy to try and help Mr., this is an issue Mr. and *** need to come to a settlement on. The loan Mr. took out to purchase the solar panels is a separate transaction and the responsibility of Mr. until the loan is paid off in full. Loanpal will continue to monitor this issue until resolution between Mr. and ***. Thanks

I Bought Solar Panels from *** in DEC 2018. Loan Pal Bought the loan. The solar panels have not worked since they were installed I stopped paying 3 months ago, Because *** wont take them back of fix the problem. Loan Pal just cares about getting their money. the reason why he panels wont work is because *** wont allow panels to operate on Their grid. I need help.

Loanpal Response • Jan 17, 2020

Loanpal is aware of Mr.’s issue and we are in contact with ***’s legal team to try and assist Mr. with his issue. While we are happy to try and help Mr., this is an issue Mr. and *** need to come to a settlement on. The loan Mr. took out to purchase the solar panels is a separate transaction and the responsibility of Mr. until the loan is paid off in full. Loanpal will continue to monitor this issue until resolution between Mr. and ***. Thanks

I Bought Solar Panels from *** in DEC 2018. Loan Pal Bought the loan. The solar panels have not worked since they were installed I stopped paying 3 months ago, Because *** wont take them back of fix the problem. Loan Pal just cares about getting their money. the reason why he panels wont work is because *** wont allow panels to operate on Their grid. I need help.

Loanpal Response • Jan 17, 2020

Loanpal is aware of Mr.’s issue and we are in contact with ***’s legal team to try and assist Mr. with his issue. While we are happy to try and help Mr., this is an issue Mr. and *** need to come to a settlement on. The loan Mr. took out to purchase the solar panels is a separate transaction and the responsibility of Mr. until the loan is paid off in full. Loanpal will continue to monitor this issue until resolution between Mr. and ***. Thanks

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me If not for [redacted] this issue we feel would have not been resolved, I would only deal with [redacted] and his team over [redacted] and his teamDue to his efforts is why we gy this done and when he said he would do something he did very pleased with [redacted] but not [redacted] Thank you ***

To whom we need to escalate this issue to I am attaching evidence of your contractor *** the owner *** using your company’s name and your customers personal information to slander myself this customer is going to be made aware that his personal information was put out on social media on behalf of belittling someone in the video you will see *** posted one of your private phone calls with the customers name date of birth and home address into a public chat violating your policies of sharing your clients personal information as well as the customer civil right for his information not to be shared directly *** violated Loan Pal‘s agreement and using your services as well I’m demanding this customer be contacted by Loan Pal for he is expressing his right to cancel and also wanting to be compensated for the inconvenience of his personal information being released via *** owner of *** . The second post is your same contractor slandering and belittling people on social media this is somebody whom y’all are doing exclusive business with him on his website hosts your companies name and is using that company name to belittle people y’all allow a company like *** to put your brand under their name and social media is completely negative there for expressing direct negativity toward your company y’all need to control your contractorsin I will Be making this public as well as expressing my right to allow customers to know going with you Loan Pal and *** their personal and private information will be leaked because that’s what’s happening here

Loanpal Response • Jan 13, 2020

This customer issue is being handled by our legal department right now and will take many months to resolve. I am not able to share any other information at this time.

Please call me if you would like to discuss.

To whom we need to escalate this issue to I am attaching evidence of your contractor *** the owner *** using your company’s name and your customers personal information to slander myself this customer is going to be made aware that his personal information was put out on social media on behalf of belittling someone in the video you will see *** posted one of your private phone calls with the customers name date of birth and home address into a public chat violating your policies of sharing your clients personal information as well as the customer civil right for his information not to be shared directly *** violated Loan Pal‘s agreement and using your services as well I’m demanding this customer be contacted by Loan Pal for he is expressing his right to cancel and also wanting to be compensated for the inconvenience of his personal information being released via *** owner of *** . The second post is your same contractor slandering and belittling people on social media this is somebody whom y’all are doing exclusive business with him on his website hosts your companies name and is using that company name to belittle people y’all allow a company like *** to put your brand under their name and social media is completely negative there for expressing direct negativity toward your company y’all need to control your contractorsin I will Be making this public as well as expressing my right to allow customers to know going with you Loan Pal and *** their personal and private information will be leaked because that’s what’s happening here

Loanpal Response • Jan 13, 2020

This customer issue is being handled by our legal department right now and will take many months to resolve. I am not able to share any other information at this time.

Please call me if you would like to discuss.

I am rejecting this response because: even thought the loan was signed I'm not happy with the overall experience, but since it's done I guess I'll have to agree with the offer I was given, the company still did not honor it's meet or beat clause it presented to me They'd have to beat a free appraisal as given to them, but whatever

To whom we need to escalate this issue to I am attaching evidence of your contractor *** the owner *** using your company’s name and your customers personal information to slander myself this customer is going to be made aware that his personal information was put out on social media on behalf of belittling someone in the video you will see *** posted one of your private phone calls with the customers name date of birth and home address into a public chat violating your policies of sharing your clients personal information as well as the customer civil right for his information not to be shared directly *** violated Loan Pal‘s agreement and using your services as well I’m demanding this customer be contacted by Loan Pal for he is expressing his right to cancel and also wanting to be compensated for the inconvenience of his personal information being released via *** owner of *** . The second post is your same contractor slandering and belittling people on social media this is somebody whom y’all are doing exclusive business with him on his website hosts your companies name and is using that company name to belittle people y’all allow a company like *** to put your brand under their name and social media is completely negative there for expressing direct negativity toward your company y’all need to control your contractorsin I will Be making this public as well as expressing my right to allow customers to know going with you Loan Pal and *** their personal and private information will be leaked because that’s what’s happening here

Loanpal Response • Jan 13, 2020

This customer issue is being handled by our legal department right now and will take many months to resolve. I am not able to share any other information at this time.

Please call me if you would like to discuss.

Thank you for this informationWe are looking into the issue on our end

To whom we need to escalate this issue to I am attaching evidence of your contractor *** the owner *** using your company’s name and your customers personal information to slander myself this customer is going to be made aware that his personal information was put out on social media on behalf of belittling someone in the video you will see *** posted one of your private phone calls with the customers name date of birth and home address into a public chat violating your policies of sharing your clients personal information as well as the customer civil right for his information not to be shared directly *** violated Loan Pal‘s agreement and using your services as well I’m demanding this customer be contacted by Loan Pal for he is expressing his right to cancel and also wanting to be compensated for the inconvenience of his personal information being released via *** owner of *** . The second post is your same contractor slandering and belittling people on social media this is somebody whom y’all are doing exclusive business with him on his website hosts your companies name and is using that company name to belittle people y’all allow a company like *** to put your brand under their name and social media is completely negative there for expressing direct negativity toward your company y’all need to control your contractorsin I will Be making this public as well as expressing my right to allow customers to know going with you Loan Pal and *** their personal and private information will be leaked because that’s what’s happening here

Loanpal Response • Jan 13, 2020

This customer issue is being handled by our legal department right now and will take many months to resolve. I am not able to share any other information at this time.

Please call me if you would like to discuss.

Thank you for this informationWe have reached out to the manager on file and will come back with a solutionPlease allow two business days

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Address: 8781 Sierra College Blvd, Roseville, California, United States, 95661-5920

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+1 (916) 290-9992

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