Lisa Leonard Designs

Complaint:
I am rejecting this response because: There statement is accurate as to responding the day after the package was received however the amount of time taken to respond and receive information is and was unacceptableSince then I have contacted regarding the sizing of the ring along with letter on ringI received no email response however received a phone call from an employee stating the ring was in reproductionI have since tried calling to verify and get tracking information with no availThe phones are never answered
Regards,
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I have bought pieces of jewelry from Lisa Leonard DesignsThe stones have fallen out of of the The pieces are cute but poorly madeWould not buy anything from her again

Complete ***Ordered a ring duo in green the email confirmation said red the invoice says whiteIt is so cheap looks like a made in China flimsy ring can't get a call back or emailWill be disputing with cc company there are no reviews here but nothing but horrible reviews on another site

The customer was given a 25% off discount for the delay and was provided a tracking number for the orderFull correspondence attached

Poor quality, and terrible customer service!! I bought my mom, what was described as, "solid white gold" ring with a real diamond it for ChristmasThe ring looked cheap and of poor qualityThen, not even a week after she started wearing it the diamond fell out!! It is not going on two weeks- I have sent the ring back and still have not received a refund! I cannot reach anyone by phone, or email!

I'm deeply disturbed reading all the recent complaints, and adding to them with mine I will be filing a complaint if this isn't resolved Lisa Leonard Designs has dropped the ball on a lot of recent orders, is sending out form emails, and not following through on their word My ring was several hundred dollars I just asked for a resize in March It is now June 1st, and they are refusing to give me a date when I can expect my ring returned I'm moving, and a change of address, and I'm concerned that they are essentially stealing their product back from me They need to resolve these complaints asap, turning down new orders until things are resolved This is RIDICULOUS

I ordered the stacking name rings with my kids names on themWas told it would take 3-weeksWell they arrived in less than They are very cool and I love themThe sizes are a little small howeverI would've ordered up a size had I known they run smallI still love them thoThank you for a beautiful tribute to my babies

I would love to say that service and shipping are slow but the product is greatUnfortunately after one month I have still not received my order nor has anyone provided me a tracking number
Also, they don't take phone calls or voicemailsThis is odd and I am skeptical about this outfit

I ordered stackable rings with my sisters names on themI read on the site that it could take several weeks to arriveThey are hand madeI ordered them on Friday night, they arrived days later, and they are gorgeous! I have gotten tons of complimentsI recommend Lisa Lenard for that special piece of jewelry

Ordered a mother's ring with my children's birthstones, received the wrong itemLL did promptly respond and I returned the itemTwo weeks later as promised the new ring arrivedSo far so good until I opened itThe stones were placed according to my order, but the colors were barely noticeable and you couldn't tell one gem from the nextThe middle one was so tiny I had to get a magnifying glass to see if there actually was a stone in the settingReturning the ring and have requested a refundWill not order from them againCustomer service was decent, which is why two stars instead of one

Worst company I've ever dealt with they say they can deliver a product by Mother's Day is that next Mother's Day their quick about taking your money tho I got to hand it to them their good at leading people on that they can deliver.lisa get out of the buisness your whole side job thing is a joke

I ordered a necklace with three birthstones for my daughter on November 26, with expectations of receiving it in 2-weeks It was a Christmas present and when I hadn't heard anything since ordering it, I wrote to their customer service on December requesting an update I was told it was leaving production and going to quality assurance then would be shipped I requested expedited shipping and heard nothing back until December 21, I get an email saying it's shipping but won't get there until December 26, sorry but we'll refund you 20% I will not use this company again

The images being used to advertise these products do not match the actual product being shippedThe names on the bracelet have letters all over the place and very sloppy workmanship for the price

I read the Lisa Leonard reviews before I placed my order for three stacking rings I almost decided against ordering them because so many of the reviews were negative I loved the look of the rings, though, so I went ahead with my order and I am SO happy that I did! The ordering was easy, the rings are PERFECT, and best of all, I received my order week after placing it - I was shocked! It appears that some people had problems with stones falling out - I did not order stones - just three names It turned out exactly like I expected I have already given the name of the website to a coworker!

I got the sunburst ring in sterling silver as a giftIt's beautiful! I love the organic, hand made look of itVery comfortable to wear too
Shipping was reasonably fast, I received the item days after the order was placed
Overall great experience

I purchased a necklace with three charms from Lisa Leonard designs not even days and the jewelry started to tarnish when contacted the company I was told to clean it with a cloth or steel wool just felt people should know that the jewelry tarnish is very easy so much so I don't feel I want to wear it

The package was shipped from our facility but lost in transitAlthough our policy states we are not responsible for packages lost once they left our facility, we were happy to issue a full refundCorrespondence is attachedWe do want to validate the frustration of not receiving a timely reply

I ordered an "initial" necklace initials MG for my daughter-in-law's birthday in mid-October and it was not delivered by early November I sent a message through Paypal and was informed that the item would ship shortly Even after missing her birthday I thought I could still get it in time for Christmas Today I received a shipping notification for the initial pendant necklace - with the initials RM - wrong initials I asked for a refund and have gotten no response I want a refund of the money I paid

I ordered the stacking name rings with my kids names on themWas told it would take 3-weeksWell they arrived in less than They are very cool and I love themThe sizes are a little small howeverI would've ordered up a size had I known they run smallI still love them thoThank you for a beautiful tribute to my babies

I ordered a Sunburst Stacking Ring From ordering online, to paying and having it delivered much earlier than was stated, I had a very positive experience The ring is absolutely lovely! I love it! It is true to size and I am so pleased The sizing sheet provided on the website was very helpful I will order again from this company Thank you for your wonderful designs, service and quality