Lisa Leonard Designs

This matter has been settled and we are issuing the customer a full refund on both orders. The following is the most recent between us and the customer.  Hi E[redacted], Thank you so much for your response. I HIGHLY value your feedback and definitely take it to heart. As a growing company...

in a busy season, areas for improvement have been highlighted and will be addressed. I’m looking forward to sharing your feedback with our CEO and Lisa. Your order will be refunded today. If you do change your mind, please know, we would be happy to remake one or both of those pieces for you, free of charge. I am sorry that we have taken so much of your time. Please don’t worry about sending the pieces back. Thanks,[redacted]     On 5/5/16, 11:31 AM, "Elise Kochtitzky" <[email protected]> wrote: Thank you for the email. The refund is all I ask, I don't need the replacement pieces.  I appreciate your effort in the matter, however. I understand that mistakes happen, certainly (although 2 of them being messed up gives me a lot of pause). I've had them happen before. To me, how the company handles them is what is important. For example, about 10 years ago (before the days when you could snap a photo with your phone and email it to the company!), I ordered martini glasses off a Pottery Barn registry for a bridal shower. I received margarita glasses that were not on the registry the week before the shower. I called pottery barn and explained, they overnighted me the correct order and when I asked how to return the margarita glasses, they told me to keep them for the inconvenience. My only real inconvenience was the 5-10 minute phone call. I still remember this and recount it as a positive experience with Pottery Barn. When the State of My Heart piece arrived, a gift for my mom that I ordered while pre-Mother's Day delivery was guaranteed, I immediately snapped a photo and sent it in to inquire about a replacement before Mother's Day (I love the piece itself, it is beautiful, one of the hearts was just really off, and it happened to be the state in which my mom lives, so it would be noticeably wrong to her and everyone else). I was told that it couldn't be done before Mother's Day because of all the Mother's Day orders you had. Again, I do understand the business decision of not interrupting production during crunch time. It's better to have one unhappy customer than many! So I asked for a refund, so I could get my mom something else (which will consume extra time and I will probably have to drag a preschooler through stores to do so, but that's an inconvenience that's ok, but an inconvenience nonetheless), and was told I basically have to jump through hoops to get it. I don't have a printer right now and can't use my office printer for personal items, so I would have to find somewhere to print the return label, likely taking my lunch break and not eating to do so and paying for the print off. I don't have mailing envelopes, so I would have to take another lunch break or drag a tired preschooler after work to go buy those. I certainly understand a customer effectuating and paying for a return when they simply don't like the piece, and your policy on rings that don't fit is very clearly set out on the website. But I don't understand making a customer jump through hoops and wait for a refund when the product isn't right, especially when the customer has sent proof of the error. Of course, I was much more emotionally upset when I noticed the crossbar had broken, as it was a big deal for me.  But it's ok, these things happen, and I just wanted it to be resolved properly, as well. Thank you for doing so and processing my refund. I'm happy to send the pieces back if y'all can mail me a shipping label. Thank you,Elise Stewart Sent from my iPhone On May 5, 2016, at 12:11 PM, Alex Creswell <[email protected]> wrote: Hello Elise, My team has alerted me to the issues with both of your orders and I wanted to reach out personally to sincerely apologize for our mistakes. I was the one that received your email about how much the cross bar necklace means to you, and it made me so happy to know how much it meant to you. I feel beyond embarrassed that the stone fell out. My intention is not to offer any excuse for our mistakes but rather ask that you accept my apology and believe me when I say, it is SO important to me and us as a company that you have beautiful meaningful pieces that last for years to come. I will refund both of your orders in full and send you replacement pieces. If you wish to send back the incorrect and damaged necklaces when you receive the new ones, that would be great, but if you would rather not, I totally understand. The refund will appear in your account within 72 hours and I will have your order shipped to me first so I can personally inspect the quality before we send them to you. Please let me know if there is anything else I can do for you. I would also be happy to hop on a phone call if you would like to discuss any of these details further. I will be in touch with your new order information later today. Thank you for understanding,Alex CreswellBrand Managerlisaleonard.com

On December 20th, we offered to remake the defective piece and offered a 50% discount. The correspondence is attached.

I wish I had read these reviews before purchasing! My daughter-in-law wanted a ring with her son's name on it for Christmas. I ordered it in plenty of time to receive before then (their guarantee) and I did receive it 10 days prior. That's the only good news. Problem one: I ordered one ring with the name Carter; I received two rings with the names Lani and Layton. Not even close. Problem two: the rings themselves are poorly made, they're not very pretty at all. Problem three: customer service stinks. When I called to explain the problem, all I got was voice mail telling me that due to the high number of calls they couldn't take mine, I should leave a message, and the would get back to me in three business days. Which meant I wouldn't hear from them until four days before Christmas, so clearly the chances of me getting the ring before Christmas were slim to none. And that's where I'm at right now, waiting for a call back. I will update this review if they come through for me, but based on other reviews, I highly doubt that will happen. Buyer beware.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11880698, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11904455, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

I ordered the sterling bracelet with my grandchildren's names engraved. I received it and one of my grandson's names was spelled wrong. The company sent me a return envelope and I sent it back, they remade the bracelet for me. Well, I received the 2nd one and another of my grandchildren's name was spelled wrong. I called and left a voice mail for the company asking for a refund as I did not think I wanted to take a 3rd chance. The customer service is really poor, they acted like they didn't care for the errors and inconvenience. Also, the quality of the bracelet was nothing like the picture on her website...I would not order from her again!

The customer received an incomplete order. After going back and forth, we agreed that we would refund the order in full. This happened on 12/23. The refund was delayed because the customer took action with Paypal before we were able to refund the full amount. When it is in Paypal's hands, the...

process can take much longer and we are removed. Full correspondence attached.

These guys are using a "boutique lady artist" marketing gimmick to attract suburban mom's and tweens, when in reality all the products are clearly manufactured and shipped from overseas.
Zero customer service - the moment you place an order it goes to the manufacturer and they refuse to even attempt to make a change.
Its a total marketing scam as far as I'm concerned. Unfortunately I suspect this is a profitable trend that we'll see continue - faking the "handcrafted entrepreneur artist" vibe while all your stuff is actually mass produced in a sweat shop.

Quality of product does not match pictures and description at online store. Do not waste your money on two-tone rings, they use very little gold and you won't be able to see it. Customer service was not helpful in resolving my complaint. Their answer is that you can pay to return it. When I asked them to fix it they said the low quality jewelry was their standard, again completely different than what they lead you to believe online with their various pictures of two-toned rings. They never even answered my last email when I asked them to remake it.

My boyfriend ordered the You Have My Heart ring with two spinners from Lisa Leonard Designs on a Sunday. The following Tuesday I had it! It is beautiful! It is great quality! It feels so good on my finger! Thank you for your beautiful jewelry and for your quick shipping service! I’m so happy!

Complaint: 11433183
I am rejecting this response...

because: you have handled this whole situation poorly! I'd be embarrassed and much more! You can ship out poorly done rings  in 7 days but you couldn't correct them in 7 days? You stated my rings were a priority!? Then why do I not have a gift to give my mother and mother in law! When someone orders for a special occasion from your company and gets poorly misspelled rings you should have made it right and I should have my rings to give as gifts tomorrow! But I don't!! I believe I got the fake shipping email to make me think that my rings had shipped so I'd stop asking about them! It's so wrong!!! Danielle also told me Monday that my rings were being created but when I asked about tracking on Thursday she stated they weren't even being worked in yet and that must of been a glitch email!!! How do you send out a fake email about shipping really??? I should not have been penalized for yawls mistakes you should've made my rings and ship them out and I should receive them point-blank!!! So not only was the product not up to par, The customer service and the delivery is just as bad! Honestly I don't think there is anyway to make that right because you have made Mother's Day a complete fail and the fact that I have no gift! Yes it does matter when you're trying to make that day an awesome day! So I will take a full refund but I want to be assured that my rings are going to get here with in the next week!  Period!!! And they better be perfect!!!
Regards,
Jennifer Adams

255);">According to our records we contacted the customer on May 22 with the Fed Ex tracking information she requested. 
According to the Fed Ex Tracking information, the product was delivered on May 21, 2015. 
Fed Ex Tracking Link: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=514[redacte...⇄ /> Lisa Leonard Designs Customer Service email:
[redacted] May 22 12:51 (assign)
Hi [redacted],
Thank you for contacting us!
I am able to confirm that your order was shipped from our facility via FedEx. Included below is the URL link to your tracking details:
https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=514[redacte...⇄ /> Once shipped, it can take up to 24 hours for there to be tracking information for this order on the FedEx website. I hope this helps, please let me know if you have any further questions that I may assist you with!
Sincerely,
[redacted] |Customer Service Specialist
--------------

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12162132, and find that this resolution is satisfactory to me.
Regards,
T[redacted]r

Hello,After receiving the complaint from the Revdex.com we contacted the customer on Monday September 21, 2015 and offered a full refund for the order and return instructions for the duplicate item.The customer responded to our email on September 24, 2015 and was in agreement with our...

solution.On October 2, 2015 we received the returned ring and proceeded to give the customer a full refund of $318.00.Please let me know if you need any additional information. Sorry for the delayed response.Thanks so much,S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10636397.  The resolution remains unsatisfactory to me, but it is what it is and I am glad to not have a need to work with Lisa Leonard designs again..  I have now received the items ordered, however they arrived three weeks late.  This  was much later than advertised (and weeks after Mother's day, which the items were ordered as gifts for), and then much later than they promised after my inquiries about the ordered items being late.   There was some email correspondence, but I had to request responses multiple times prior to receiving them from this company.  The product was sent only after they were contacted by the Revdex.com.  Way too much time and effort here.  This business had no problem charging my credit card within two days, but could not respond to inquiries about the item for a week (see submitted emails) or complete production of the product as advertised.  And I had to contact Revdex.com to actually get the products ordered, and very late.Not a way to conduct business or to interact with a customer.  I will not be utilizing this business again, and have spread the word about their poor customer service.  My hope is that given my experience, Revdex.com will consider their rating of this company. 
Regards,
J[redacted]

My item from Lisa Leonard was a mothers day jewelry gift with my sons name on it. The name was spelled wrong! When finally getting in touch with them I was informed it happens often since they have a small business and hand make 600+ items a day! Horrible , if you can't produce a good product don't bother wasting peoples time. Not even checking to see if a tiny piece of jewelry is spelled correctly should be a part of the job

According to our, the original order ([redacted]) referenced in the complaint was delivered to Wendy Torkelson on May 13 just after submitting her complaint with the Revdex.com. (Fed Ex Tracking number: 514[redacted])There was error in her order to which we responded by email on May 15 and...

again on May 16. She requested a refund of her gift wrap which we provided. We also provided additional credit beyond her initial request. We re-submitted the order to be remade properly (order number: [redacted]). According to the USPS tracking number (94[redacted]99) the package was delivered 6/4 at 10:42 am.

Our customer service team resolved the issue with the customer. Full correspondence attached.

I personally spoke with your wife this morning. She was abusive to my staff and personally miligned my wife and son. Your order is cancelled as...

she requested. I see the charge has been reversed in PayPal. This order is now closed.
S[redacted]
S[redacted] | President/CEOLisa Leonard Designs, Inc.

We spoke with her over the phone on 12/28. Her order was refunded in full (ref. zendesk ticket 20####5)