Lisa Leonard Designs

Complete [redacted]. Ordered a ring duo in green the email confirmation said red the invoice says white. It is so cheap looks like a made in China flimsy ring can't get a call back or email. Will be disputing with cc company there are no reviews here but nothing but horrible reviews on another site

I received a package from this vendor and it had jewelry that was intended for another customer. I emailed, FB messaged, tagged on FB, and called multiple times.. NO response.. Their VM says they are busy for the holiday but they have time to post to their blog... Working with AMEX to be sure the vendor received no payment..
Hindsignt. Should have looked at Revdex.com... a-o today, this co has a 84% negative rating

Placed an order on November 11th for 2 sunburst rings. Funny how they took the money the same day, and I still haven't received my rings. I have called,( not accepting calls at this time) emailed, face booked asking for the tracking number...NOTHING.. Buyer beware...I will NEVER order from this company again!!

My husband ordered me a ring for Christmas that had my daughters birthstone in it (amethyst). He splurged and got the 'real" amethyst. I wore it for less than an hour and a stone fell out. A couple hours later another stone fell out. My husband tried calling the company several times and no one would pick up the phone or return our calls. Finally, after weeks of this, he was able to get a replacement ring. It took 6 WEEKS to get a replacement ring. Sadly, within 24 hours ANOTHER stone fell out of this ring. I really wanted to love this ring but unfortunately we paid way too much for the quality of ring. I would not recommend getting any jewelry with stones from this company. I'm sure the rings that are engraved are just fine but the stones/workmanship are not of good quality at all.

Purchased a Christmas present for my daughter who just gave birth to twins. Purchase made on December 12th with a 5-7 day delivery promise. Here it is December 30, no gift, no response, no nothing. (Except they have my money).

Yes I was waiting to notify you once the charge was credited to my account which just happened. I still think this business needs to figure out how to handle customers during busy times as it...

was very frustrating and I called them they have made no effort to respond to any of my email or voice mail messages. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11898494, and find that this resolution's are OK just because I made a call to them. This business was terrible to deal with over the holidays and they made no effort to contact me and u sent 3 emails and left 2 voicemail messages. This company needs to have better customer service  
Regards,
J[redacted]

I'm extremely disappointed with the customer service. I ordered a ring which was the wrong size. This was not the fault of Lisa Leonard, but I was supposed to fill out a paper form with my card information and mail it back to get the ring resized. I wasn't comfortable with this so I decided to have the company call me to pay for the $7 resize charge. It's been weeks and I can't get through to them. They call back, but I'm working and there is no online payment option. So now they have the ring and my money. Because of a $7 resize charge. I feel like I've been scammed.

From A[redacted]:I refunded him an additional 25%, making it a total of 50% refunded, I gave him my personal e-mail to be point of contact going forward to prevent any communication delays and gave him the option of sending anything or everything back for the remaining refund if he chooses to go that direction. The full address was not printed on his shipping label, it was returned to the NJ office, then sent back to the DR and I was trying to chase it down the entire time to get it sent back to him in time for Christmas. We hope this interaction is satisfactory. If not, please let us know if there is anything else we can do.

According to our, the original order ([redacted]) referenced in the complaint was delivered to Wendy Torkelson on May 13 just after submitting her complaint with the Revdex.com. (Fed Ex Tracking number: 514[redacted])There was error in her order to which we responded by email on...

May 15 and again on May 16. She requested a refund of her gift wrap which we provided. We also provided additional credit beyond her initial request. We re-submitted the order to be remade properly (order number: [redacted]). According to the USPS tracking number (94[redacted]99) the package was delivered 6/4 at 10:42 am.

Submitted an order on 12/12, received confirmation and my card was charged.
Received no shipment notification, so two days later I sent an email requesting the status.
A day after that, I received a mass email not specifically addressed to me that assured me I'd receive my order in time and that I would receive shipping notification and a tracking number when my item shipped.
It's now two days prior to the last shopping day and I've received no further communication from this company, no shipping notification or tracking number.
So, I decided to call them. After an interminable period of time on hold, I was directed to a voice mailbox. The voicemail message stated that even if I leave a voicemail, no one would return my call!
I'm now in the awkward position of having to source a last minute gift for my wife for Christmas since I have no idea if I can trust that my item has in fact been shipped - even though I ordered well in advance precisely because I hate last minute gift shopping!
Additionally, I have to now request a refund from a company that doesn't respond to email or telephone calls, which seems a vain hope. Alternatively, sure I can request a charge back (and I will), but that is a huge hassle requiring filling out a bunch of forms and waiting for the bank to approve it.
I simply don't appreciate this company's utter lack of customer service, and hope my review stops someone from ordering from them.

Complaint: 11891053
I am rejecting this response because: the PDF of our email exchanges was not the "full correspondence" as Lisa Leonard indicates....

There were several more emails written previous to their offer of 25% off and the tracking number.I initially received automated messages to my email sent 12/12, after replying to their automated message I actually heard back from a person on 12/16  who said the gifts were "on track to be delivered before Christmas" and that "you will receive a shipping confirmation shortly".On 12/19 I emailed again and requested that someone please call me, but I received no phone call.  On 12/22 I received an email from the same person who responded on 12/16 indicating that the items had been shipped and she included a tracking number. I was so relieved! THEN when I tried to track the package the following day (12/23) I figured out that it was the WRONG  tracking number. She sent me tracking number of an items I had already received on 12/11 (I had ordered 4 items and had only received 1). There was NO shipment of the items I was waiting for. I alerted them to this on 12/23, I received an automated message about wishing customers a Merry Christmas and then the exchange on the PDF that Lisa Leonard included was the end of our communication. On 12/30 I received the CORRECT tracking number and the package arrived the next day.I have received the package and the 25% credit, so that part is now resolved, HOWEVER I DO NOT ACCEPT THE RESPONSE MADE BY THE BUSINESS BECAUSE IT DOES NOT ACCURATELY PORTRAY THE EXTENT OF THE EXCHANGE, NOR DOES IT SHOW ANY REMORSE OR APOLOGY FOR SUCH LOUSY BUSINESS PRACTICES.I also have a question, how does this business have an A+ rating with Revdex.com  when there are so MANY similar complaints listed? I don't understand that.
Regards,
C[redacted]

Complaint: 11888427
I am rejecting this response because: Aaron was not able to provide a satisfactory explanation of the company's inability to provide a replacement product before Christmas. Additionally, Aaron was unable to provide a satisfactory explanation as to the company's decision to disable all reasonable customer service communication channels that n the weeks leading up to Christmas. Furthermore, Aaron hung up on me when I asserted that I require the issue be escalated to Steve or Lisa Leonard. While the discounted replacement is a partial resolution, I was guaranteed delivery of my product before Christmas when I ordered and this guarantee was not met. A reasonable person would expect this guarantee to mean that the product will be delivered in good condition as represented on the website. The company failed to deliver as guaranteed and I will not accept this as a full resolution until I speak directly with Steve or Lisa Leonard to receive an explanation as to why the company refused to resolve this issue prior to Christmas.
Regards,
J[redacted]

So I ordered something from here and immediately sent an email explaining that the wrong item was ordered.
They told me that the item was started on immediately. Really? At night???? After hours??? They didn't even return my email for 3 damn days!!
I sent several emails since I hadn't heard back from them. I then call them about the order and they also DON'T ANSWER THE PHONE.
They refuse to give me a refund even though I cancelled the order immediately.
After I threatened to tell everyone I know about how this was handled in person and ALL over social media, the ONLY thing they offered me was a store credit.
That's NOT enough. I don't EVER want to use this company again. EVER!!
Their customer service is absolutely horrible!!! The timeframe of them getting back to you is terrible and if you cancel an order immediately, it should be cancelled.
Don't tell the customer their order was started in to middle of the night. I'm not a fool. Try that with someone else.
Also, one of the rings arrived with the incorrect spelling of my daughter's middle name.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11880086, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

My sisters and I ordered a necklace from here for Mother's Day. They promised that it would arrive before then. We got the necklace a week after Mother's Day. When we finly received it we were to embarrassed to even give it to our mother. It looked NOTHING like what was promised to us. After emailing, 10 times, calling customer service numerous times and Facebooking, we have yet to get a response on how they are going to make this right. [redacted]responded one time to a post saying to private message her and then nothing happened when we did.
I can honestly say this is the first time I have written a BAD review about any company. They are unprofessional in not getting back to you, but have no problems taking your money. All we want is a refund!!

Complaint: 11888427
I am rejecting this response because:As my email response indicated. I accepted the offer for a replacement at a 50% discount but have not received...

the replacement product nor have I received any communication from the company as to when I should expect to receive the replacement product. Additionally, the replacement offer did not address my need for a replacement prior to Christmas nor did it address my request to speak with upper management regarding lack of customer service and communication availability during the weeks before Christmas.
Regards,
J[redacted]

I ordered a bracelet "sterling" cuff w engraved names of my grandchildren.
It seemed very flimsy, but stupidly I kept wearing it. It would like it was aluminum:(
None of my other real sterling bracelets would catch on clothing and literally fall off like the Lisa L..
When I emailed the company, they said they don't cover loss.
Absolutely no customer service!
They got my $89.00, please please please don't let them get your money, too!

I placed an order on 12/1. Got a confirmation but nothing since then. When I try to look up the order online it says I don't have an order. When I try to call the company they are not taking calls right now. When I emailed I got an automated response. I just want to verify my order is coming .

The order has been refunded in full. The amount should be reflected within 72 hours. If further communication is needed, we can be reached at [email protected].

This matter has been settled and we are issuing the customer a full refund on both orders. The following is the most recent between us and the customer.  Hi E[redacted], Thank you so much for your response. I HIGHLY value your feedback and definitely take it to heart. As a growing company...

in a busy season, areas for improvement have been highlighted and will be addressed. I’m looking forward to sharing your feedback with our CEO and Lisa. Your order will be refunded today. If you do change your mind, please know, we would be happy to remake one or both of those pieces for you, free of charge. I am sorry that we have taken so much of your time. Please don’t worry about sending the pieces back. Thanks,[redacted]     On 5/5/16, 11:31 AM, "Elise Kochtitzky" <[email protected]> wrote: Thank you for the email. The refund is all I ask, I don't need the replacement pieces.  I appreciate your effort in the matter, however. I understand that mistakes happen, certainly (although 2 of them being messed up gives me a lot of pause). I've had them happen before. To me, how the company handles them is what is important. For example, about 10 years ago (before the days when you could snap a photo with your phone and email it to the company!), I ordered martini glasses off a Pottery Barn registry for a bridal shower. I received margarita glasses that were not on the registry the week before the shower. I called pottery barn and explained, they overnighted me the correct order and when I asked how to return the margarita glasses, they told me to keep them for the inconvenience. My only real inconvenience was the 5-10 minute phone call. I still remember this and recount it as a positive experience with Pottery Barn. When the State of My Heart piece arrived, a gift for my mom that I ordered while pre-Mother's Day delivery was guaranteed, I immediately snapped a photo and sent it in to inquire about a replacement before Mother's Day (I love the piece itself, it is beautiful, one of the hearts was just really off, and it happened to be the state in which my mom lives, so it would be noticeably wrong to her and everyone else). I was told that it couldn't be done before Mother's Day because of all the Mother's Day orders you had. Again, I do understand the business decision of not interrupting production during crunch time. It's better to have one unhappy customer than many! So I asked for a refund, so I could get my mom something else (which will consume extra time and I will probably have to drag a preschooler through stores to do so, but that's an inconvenience that's ok, but an inconvenience nonetheless), and was told I basically have to jump through hoops to get it. I don't have a printer right now and can't use my office printer for personal items, so I would have to find somewhere to print the return label, likely taking my lunch break and not eating to do so and paying for the print off. I don't have mailing envelopes, so I would have to take another lunch break or drag a tired preschooler after work to go buy those. I certainly understand a customer effectuating and paying for a return when they simply don't like the piece, and your policy on rings that don't fit is very clearly set out on the website. But I don't understand making a customer jump through hoops and wait for a refund when the product isn't right, especially when the customer has sent proof of the error. Of course, I was much more emotionally upset when I noticed the crossbar had broken, as it was a big deal for me.  But it's ok, these things happen, and I just wanted it to be resolved properly, as well. Thank you for doing so and processing my refund. I'm happy to send the pieces back if y'all can mail me a shipping label. Thank you,Elise Stewart Sent from my iPhone On May 5, 2016, at 12:11 PM, Alex Creswell <[email protected]> wrote: Hello Elise, My team has alerted me to the issues with both of your orders and I wanted to reach out personally to sincerely apologize for our mistakes. I was the one that received your email about how much the cross bar necklace means to you, and it made me so happy to know how much it meant to you. I feel beyond embarrassed that the stone fell out. My intention is not to offer any excuse for our mistakes but rather ask that you accept my apology and believe me when I say, it is SO important to me and us as a company that you have beautiful meaningful pieces that last for years to come. I will refund both of your orders in full and send you replacement pieces. If you wish to send back the incorrect and damaged necklaces when you receive the new ones, that would be great, but if you would rather not, I totally understand. The refund will appear in your account within 72 hours and I will have your order shipped to me first so I can personally inspect the quality before we send them to you. Please let me know if there is anything else I can do for you. I would also be happy to hop on a phone call if you would like to discuss any of these details further. I will be in touch with your new order information later today. Thank you for understanding,Alex CreswellBrand Managerlisaleonard.com