Lion Home Service

I originally called Lion Home Service on 1/15/19 to have a plumber out to my home to inspect and repair a leaking pipe in my bathroom ceiling. That same day, Jacob S arrived and I described the problem to him. I explained there was a leak in a pipe in the bathroom ceiling and asked if they could replace the leaking pipe. The pipe was exposed so he could see where it was leaking. Instead of quoting me for replacing the pipe, he was certain it was caused by a clog somewhere in the pipe. He drew up a quote for two services: one was to inspect the inside of the pipe with his camera, the second was to remove a clog. The total for the two services came to $711. I felt this was an extremely high price but paid for the services because he felt this would solve the problem. He brought in another associate who removed my upstairs toilet and inserted a tool that would clear any clogs. At the end of this work, which took maybe an hour at most, the associate with the tool (Ben) couldn't tell me if he cleared any clog and left for the night. Jacob returned in the morning to attempt to use his camera but said he couldn't complete this without more drywall being removed in the wall next to the leaking pipe. He also informed me that he would be charging me more to continue his work, even though his original job hadn't been completed. Over the next week and a half, I was unable to reach Jacob to schedule a follow-up appointment. After two weeks of no response from Jacob, I called Lion Home Services, explained the situation, and asked for a manager, and was directed to Rob H (unsure of last name spelling). On 1/31 and 2/2, I spoke with two different receptionists who said they would have Rob call me back about this unresolved matter. I called a third time on 1/4 and spoke to another receptionist who connected me with Rob on the phone (the previous two receptionists would not give me his number or voicemail). He told me the first two hadn't delivered the message and was completely unaware of the problem. For the third time, I explained the issue. He explained to me that Jacob, who had been recently terminated after I had worked with him, could have easily called Rob to use Rob's infrared camera (to avoid all the work that was previously done), but Jacob had not. We set an appointment for 2/6 but I had to cancel. I called 2/7 and rescheduled for the morning of 2/11. The morning of 2/11 went by and nobody showed, and I called in the afternoon that day to cancel and asked them not to come to my home, as I have lost any trust in this company and do not want to continue doing business with them.

Overall, the problem involves work that was performed and not completed, with no follow-up from the company, calls that I made to a manager that did not get to said manager, and the fact that the original work didn't need to have been performed if there was a much easier and cheaper solution (the infrared camera as opposed to the toilet removal/equipment usage totaling $711). This appears to be consistent with other complaints that customers have had about the same plumber/similar circumstances.

Don't trust them!!!!
We will not now, or ever again, use their services. On Monday, January 7, Jacob S came to our house to investigate the cause of a water leak in our basement.
He informed us that we had issues with our sewer line and convinced us that there was major work that needed to be done to remedy the issues. We put $14,000 on a credit card to pay for half of the work.
The next day, we contacted the city of ***. In October, they had videotaped our sewer line, tap, and saddle. They saw no, I repeat, no issues with it. We then hired two independent sewer line companies to inspect our building drain and the sewer line.
Neither company saw any issues with the system. I repeat, no issues. We personally watched the cameras as they inspected the line. We ran water through the line, assured that the camera was at the correct location to view the tap and the saddle and there were NO issues. We have written reports stating that there are no issues.
Jacob had not even marked the spot correctly where the tap is and had the depth wrong as well. He told us that the city would not take care of any issues with the tap. That is false. I have spoken to the city numerous times since the 7th.
Jacob sent us an invoice totaling $35,000 dollars to repair something that has no need of repair. This is fraudulent practice and quite frankly, unconscionable. We trusted him, even fed him some dinner, only to find out that we were being totally scammed.
On January 8, I texted him to do nothing until he heard from me, but on January 9th, he went to the city to pull a permit for a sewer line. I have contacted the city and have withdrawn that permit and any others he may have pulled. I understand that he paid $274.75 for this. I also know that he can get a refund for that amount.
I had a reputable plumber come and he fixed the source of the leak, which was simply a pipe that was behind the cabinet that had become defective.
We were also told that the interior pipe that ran from the sink was not at a proper slope. That is false, as well. Lies, lies, and more lies.
We had trusted your company before this attempted scam. That, of course, is no longer the case, and we will never, ever use this company again. Now, we will never know what other scams were perpetrated on us for work they had done previously.

After a water leak in our basement, this company told us that we had an issue with our sewer main line and pressured us to pay an extreme amount of money to repair it. We have since called 2 independent companies who have provided written verification that there is absolutely nothing wrong with ours sewer line, or our building drain (which this company also told us should be replaced at an added cost). I have personally seen both inspections done by these two independent sewer line repair men and seen with my own eyes that there is no issue with either lines. The main plumber from Lion has lied to us about time he has spent pulling permits, even after we told him to do no work for us at all. They fraudulently represented a problem that doesn't exist. We are waiting to get the refund for the payment that we initially put down. We have called twice and have been assured that they have issued the refund, but it has not yet appeared on our credit card statement.

We are a commercial property and they take take care us every time

The guys that helped us were wonderful. We still need the pipe that hooks up to the exhaust to the water heater that was suppose to been brought by the next day. But I'm sure everyobe has been busy.

GREAT service & people. Always professional!!!

They came out for an emergency call on Sunday. Very helpful and professional.

At the beginning of august 2018 my power went out so I called a 24 electriction to fix my power. lion home service came out and got my power going and charged me almost 600 dollers. within a week the power went out again so I called them back out. they told me that the breaker box needed changed and they would deduct the cost of the first job they did. they replaced the breaker box and left my garage wiring out. when the state came out they red flagged my power. the state said that all the wiring needed redone under gound and to the box. I was quoted a price of 2500.00. during this time I was very sick and still working and would have to leave to meet up with lions. once I had to leave to meet up with a officer because lions let my dogs out. they put in another new box and put my wiring underground. lions would hot wire my electric until the state could come out. lions would come out before the state would show up and take the hotwire off so the state wouldnt see it. the state came out and once again I was red flagged because they couldnt see the inside of the house. I was not aware that someone need to let the state inside and some things needed fix. lions came out and hotwired it again. and it took a few more days to fix some more things. once again lions came out to take the hotwire off before the state came out. the state had a list of things that needed fixed but he would give the okay that power be turned on. lions didnt know when *** could come out to hook up the power so they hotwired it again. the next day *** came out before lions could take the hothire off. *** said that it was very illigel and unsafe for using a hotwire. lions came out and fixed they things the state said to fix. I went to the hospital and when I got out the yard was a mess from when they dug the ground up for the wiring. I called lions out about the mess they left. I also stated getting calls from wells *** for a loan that lions took out in my name. I asked lions for a invoice and they have never gave me one and said they dont do that. I have never seen a contract with them or a invoice. I was charged all most 11300.00 for a job that was only to be around 2500.00 and took over a month to get done. I never signed anything that I can remember or havent seen anything. lions knew that I was very sick and I feel that they took advantage of me trying to work and stay alive from lung cancer. I had a gentlman from *** electric the owner *** came out to the house and said that it should have costed around 3500.00 and the job lions did looked very unprofessionaland would have only taken two days at the most. when I spoke with a laywer *** he said that it looked like fraud and to file a complaint.

Great service, a bit pricey...

Technician was friendly and responsive. Somewhat agree with another review (below), however, from a "Greg L" that service is pricey, especially since we had invested in the service contract for 3 years. We had to pay additional money also (over $300) for a simple condensing unit wash, cleaning & sanitizing, etc. Our "member savings" was only $54.65. Our tech was fine for the task, but it was certainly something we could have done ourselves in the long run. I understand the "discounts", etc., and the access to 24-hour service, and some other benefits, but still, a little pricey to have a service contract and not get more benefits in these inspections. The "Mr. Sparky" inspection was free, fortunately, but was not necessary for us. The tech spent about 10 minutes looking at smoke detectors for the "green" light, at Carbon Monoxide detectors, and checking a few outlets for voltage. My husband is a retired electrical engineer and thought this rather humorous, so we chalked it up to a "courtesy call" only. It did not provide any additional knowledge for us, and we won't have the "Mr. Sparky" call again. Just not needed for us.

Excellent service
Very personable and professional

Technician came in for annual service on my Air Conditioner system. Basically, the only thing he did under the membership we paid for was change the filter and check a couple of temps on the system (I could do that). He didn't open the duct and look at the coils in the supply duct like I used to have done at my previous home. He then informed us the vents on the compressor outside needed cleaning and charged us $185 for each one (we have two HVAC systems).
All in all, Lion Home Service seems very expensive, and I don't see any benefit of the membership to the home owner other than get a small deduction for services. Seems more a method of getting their foot in the door, so they can find other items to charge us.

Really glad we found you. Looking forward to doing business with Lion in the future, very pleased with your work.

On 07/31/2018 a tech came to my home to service the hot water heater for any debris on bottom of tank. He did not drain the heater completely as has been done in the past and just pumped a lever at top. The entire time he was doing this the water was never cloudy, no debris but was perfectly clear water. I questioned him about why he was not draining it completely and in essence said he had been doing this for 40 years and would stir up debris and get it out. Again, I saw no evidence of any debris and since it had been two years since this was checked, I think there should be something.

I also wanted a water leak alert installed on the hot water heater. He had a device in a package which he placed a 9 volt battery in and placed in on the floor by hot water heater. I was charged $139.00 for this. The day later I called and spoke with accounting person questioning why this cost me $139.00 since I had checked on prices of these devices and the most expensive was $19.99. He said this was because a technician did it and was guaranteed. How does he even know the device works unless there is a leak of the hot water heater, so how can it be guaranteed. Their service call fee of $29.99 for hot water heater had been waived because I am a member of a Gold Plan through *** and this plan had included this company where they would check my plumbing free of charge. Now my question/problem is why I was charged this excessive amount. If they want to charge the $29.99 service call (because a technician brought it to me) and the highest price for the device of $19.99, this only comes to about $50.00 and I believe they owe me money back on this. I have also called twice for a copy of work that was done and to date have not received this in the US mail.

I am older and disabled and friends have to take me to stores, doctors, etc., so I do not have the ability to drive around for an item like this. Is this how this company takes advantage of older, disabled people by charging them such an excessive amount for an approximate $20 item and use the excuse that a technician did it.

Work was done in a timely and efficient manner once proper materials were onsite. Technician was professional. Estimate and final pricing was higher than anticipated based on cost projections available on internet.

We had a contract with this company to do a yearly water heater service. When called they came out to complete this service and charged a flat fee for items that should have been charged at cost of parts. There was also to be a discount and rather than computed as a discount it was added to the cost. When I gave them and unsatisfactory review the manager caught the error and was to send a check for the discount. It should have been double the amount due to it being charged rather than a discount. When this was brought to his attention was going to get the accounting dept. to correct it and send another check. I have contacted him a number of times and have not received and results. This has been going on from April of this year.

Mr. Sparky Electric was recently bought out by Lion Home Service. I had 2 lights connected to a 3way switch and asked that 1 switch work one light and the other switch work the other light. I explained this to the customer service agent and set up an appointment for a quote on the following Saturday. I asked if the tech could also do the work and she replied that the tech would supply me with straight forward pricing. If I wanted the work done, he would complete it that day or if not, I would be charged a trip fee. That Saturday the tech came but did not have the proper tools to complete the job. He arranged to come back a couple of different times but finally settled on the following Thursday, late in the evening after I came home from work. Only this time he was unable to figure out how to wire it so that it would work properly. A 3rd appointment was needed, and the tech planned to bring a 2nd tech/master electrician to help. He stated that he made notes in the system so that I would receive a discount to ensure I was happy. I waited for someone to call me to set an appointment to finish the work, but no one did. I called the customer service office and asked for another Saturday appointment. I was told that the “Master Electrician did not work on Saturdays” and that “Saturday appointments were for emergencies only.” I thought that was odd since my initial appointment was on a Saturday. I asked 2 times to speak with a supervisor and was told that they could only page him through their internal system and that I would have to wait for the supervisor to call me. No one called. Finally, I asked a family member, who had a weekday off, to come over so that a weekday appointment could be made to finish the work. Then at the time of payment, I had to ask for the discount I was already promised only to be told that “the system would only allow a $40 coupon (approx. 5% off).” I was later told, by a different electrician, that this should have been only a couple hours work and should have been completed same day.