Lion Home Service

The replaced our furnace the week before I moved in and I’m an hvac guy. They hacked it in, but it works. They also replaced the water heater the day we moved in. Didn’t even stay long enough to check there work only to discover a wet ceiling from a poor solder joint which caused me to miss a half a day at work. They also put in a new breaker panel with more room for the radon. All was good until I installed A/C two months after moving in when going to install the breaker I noticed the main ground is cut off inside the panel and all the ground wires are ran with the neutral wire in the neutral bank. 100% illegal. So now my whole house is not grounded, all the gfi outlets say they work, but don’t.5 days have passed and they won’t deal with it. The electrician should have his card pulled, if he even has one to begin with. So the furnace is technically the only thing that wasn’t messed up, but even that is nothing I would ever recommend. Stay away from this company as I’m sure they are on their way out with the way they do business and the quality that is down right dangerous. 1 star is too many:

I had a difficult problem with old plumbing and non-standard fixtures on a toilet supply line valve. Justin spent the time necessary to fix the problem with creative thinking and considered the aesthetics of the old-fashioned style bathroom. He was patient, considerate and very pleasant. He took the time necessary to get the job done right. I am very satisfied and will call him again. when I have plumbing needs.

Mike arrived on time, was friendly, knowledgeable, and wore PPE the entire time. He showed me the problem and explained options & cost. He completed the work and explained why the drains had clogged and how to maintain them in the future. Exceptional employee, great work. When I need a plumber in the future I will call Lions again.

I am sorry to write this, but it is my hope that it will help some other innocent victim and keep you from calling this company for service. I would rate them less than 1 star if I could because they are the ultimate con/rip-off artists in the 'game'. This company took over the contract of the company that was my service provider for our heater/A/C system after the gentleman we had retired, and when our A/C coil began to lose refrigerant last year they came out and misdiagnosed the issue several times (each time charging us, of course) and one time stating they had fixed it for $360.00 (it wasn't fixed). The guy who claimed he had been an A/C expert tech for 20 years who 'fixed' it stated that he could get 'parts' (not labor) to REALLY fix it for another $1,000 and then we'd see from there. When I called the next day to say it still wasn't working, they said they'd send someone out again (for another charge) to see what was wrong again. At that point, I just kind of gave up, called other people, found out that the 'expert' from Lion had not done any true fix for $360 AND had plugged in the A/C unit upside-down! I will not continue... this is already too long of a story... I think you can see where this is going... don't call them and waste your money! ~ Linda

Electricians, Theo and Steve, we’re knowledgeable, efficient, and professional.
We were very pleased with a job well done.

In October of 2019, we purchased a new furnace and AC unit from Lion's Home Service. Both were installed in November of 2019. We were told that in early Spring they would come and "charge" our AC unit. I called, they came and did that. Once we started the AC unit up, it immediately froze up. Since start of summer, someone has been out every few weeks and sometimes weekly as the same issue keeps coming up, frozen again. Each time a tech would come, we have been to blame...the thermostat is blocked, you need to make sure return vents are clear, the filter is dirty and the ac unit is dirty. This is a brand new unit! We have done EVERYTHING they have asked and still it freezes up, nothing is blocked, nothing is dirty, I bought dozens of filters from Amazon and replace weekly now! Froze again on 19th of July, I called, a person shows up on the 21st after I was told someone would come next day. Sent their service manager out, he says that as per our contract, the install team did not do the install right as we also have been saying that the unit isn't cooling our third floor. He looked at the mechanical room and instantly said it was all installed wrong...He said I will call you later with what next steps will be. No calls. It is the 23rd, ac is frozen again. I am currently waiting on a call as my expectation is a new unit (this unit they presented to us was an out of the box item on the truck the night of the install and they wanted to "give" it to us with no additional costs as it was a bigger unit then we ordered; funny, the unit we ordered wasn’t even with them…so if we said no, what would have happened) so now I wonder if we have a lemon. However, I wouldn't know that because none of my questions have ever been answered. The AC never turns off, have told them that. Maybe they can pay for my electricity too since they don't seem to care to get this resolved. How many visits does it take to get this handled? Will summer be over and then I have to go through this another summer? Spending $28,000 to have "top of the line" as they put it, equipment and I have to babysit the unit and Lion's? To say I am more than mad is an under statement. Maybe it will be on visit 35 that they decide I have a lemon or that they just don't know how to fix it and I can get resolution?

We purchased a new air conditioning unit in May 2019 and have had nothing but problems with it ever since. We've been vary patient with watching Lion do repair after repair for the past year to try to get it working properly, but it has never worked consistently for more than a month. They have replaced thermostats, fixed coolant leaks, tried to blame it on a dirty filter.

Even when it is working "properly" and cooling the main floor to the correct temperature, it is 10 degrees hotter upstairs (but when we asked if we needed a two-zone system when it was being installed, they said definitely not - one system was fine.) Our house has been uncomfortable to live in during the summer time.

You would think after all we have been through, that we would be a high-priority customer. That is not the case. Even though we had yet another round of repairs done approximately one month ago, our system stopped working again yesterday. We called for service right away and were told someone would be out the next morning, between 8am-12pm. Even though we had plans scheduled, we cancelled them because this was a very important repair as we have out of town family coming in tonight. Noon came and went. When we called to find out when our service tech would be here, we were told Lion was understaffed and would not make it here today. No one called us to tell us that, which is incredibly bad customer service.

We were told someone could come out tomorrow. My husband and I are both taking vacation days tomorrow to spend time with our family - we have had this planned for months and now are being told that because Lion failed to show up for an appointment we had, we have to cancel our plans and stay home if we hope to have a one-year-old air conditioning unit work? We have sunk so much extra money into high electric bills (due to the fan constantly running to try unsuccesfully to cool the house), swamp coolers and fans - and now we have to sacrifice some family vacation time as well?

We're done being patient, because our patience has not worked. We spent thousands of dollars on a product that doesn't work, and yet there is so sense of urgency from Lion. In return all we've had is unsuccessful repairs and now a no-show appointment.

I contracted with Lion in April 2020 to replace an existing AC system, including a new air handler which sits in the attic. The new system included a one year pars/labor warranty and a 10 year warranty on the parts. They completed the work and the unit was running fine up until 7/6/20. We returned from being out of town for a week and found water on the hardwood floor under the vents for the air handler. I called Lion first thing on 7/6/20 and was placed on a wait list which was disappointing since I purchased their "Customer Care Program" which was supposed to give me priority scheduling. After calling them several times, the tech finally arrived at 5:00PM that same day and found that a critical part was missing from the initial installation. That part is used to level the pan which catches and drains away any moisture from the coils. He placed a couple of temp leaving block under the unit and left. One of the "team leaders" at Lion (Robert) called on 7/7/20 to discuss the situation. I voiced my concern with water damage to the insulation and wood framing around the air handler. We agreed a full inspection would be required once the new part arrives. The unit started leaking water again later on 7/7/20 and I called Lion to again request a tech. Robert finally called back late on 7/7/20 to say the tech would not be able to arrive until 7-8 PM. I stated that was too late ( *** wouldn't/t be able to see anything in the attic). The tech was then scheduled to 7/8/20 between 1-5 PM. I called Lion early on 7/8/20 to ask for a estimate on when the part would arrive: no information available. The dispatcher stated he would find out and call me back by 9-9:30 AM. I waited until 9:45 AM and called Lion again: no update available. I asked for the matter to be escalated to the owner of the business. We have pans on the floor to catch moisture in hopes of preventing damage to the hardwood floor. Very poor customer service!! Late callbacks, no callbacks, no updates, no priority from Lion.

How very sad that I will have to use a lawyer to achieve satisfactory...oh wait...even slightly competent support for products for which I paid thousands of dollars.

The only reason I gave them 1 star is because I can't leave a negative number. Their plumbing side is great, only because they kept most of the techs from *** when the bought them out. As for their HVAC side, I can't believe they're still in business. I understand how the game works, you come to fix a problem but the true JOB is to UP-sale, to make any kind of a decent living. I'm OK with that, many times that's a great service to the customer. However, once the up-sale is made and the product installed, that's when the "Customer Service" ends. In the almost 3 month period since my HVAC unit has been installed, with some parts missing, I have had 3 service call appointments to which no one showed up or called to inform us of a problem making the appointment, even after confirming the day before. Once a technician finally did arrive, the 4th appointment, the AC unit no longer cools at all. It was not working as it should, which is why the service call was made in the first place, as well as make sure the parts that were not installed initially were going to be, a little over 2 months ago. The price of the unit was a lot more than expected, but I figured if price was any indicator of the product, this was going to be a good one, I was WRONG. Wiring outside of the unit eft just hanging without any kind of cable management, it looks like a young child did the job. Very unprofessional in job performance and service after the fact! I would not recommend this company if I was paid.

Quick response time, thorough review of issue, work completed timely and efficiently.

I initially gave Lion Home Services a negative review regarding a charge of $2,150.00 for work that did not fix the intended problem. At the time of my review I was having to replace a air conditioner and was concerned about the quoted price. Bottom line is, through discussions Lion remedied all of my concerns and we replaced our air conditioner through them. All of their personnel that became involved with my problem were very good to deal with and the completed work was excellent. My original negative review posting was premature as they resolved all of my issues.

Called Lion to fix a bathroom exhaust fan. The technician was friendly and professional and wore a mask during the COVID crisis, which I appreciated. Upon inspection, the tech determined the fan needed to be replaced, to which I agreed. The replacement fan he purchased at Home Depot was not one I would have chosen because it's a cheap, badly constructed product which doesn't even work properly. The invoice does not specify what model it is, nor could the receptionist tell me when I called to find out. She did suggest that another tech could come out at take a look at it and tell me, for another $40 service fee. Upon review of the Home Depot website, a matching image indicated that the fan cost less than $30, but Lion charged me $878 for it and its installation. Also, it did not even come close to fitting into the hole left by the one the tech replaced. The tech left a 2" x 10" inch gap in the drywall in my ceiling, despite his assurances that he could position the new unit so that only a "quarter inch" gap would be visible. I agreed to the work thinking that I'm able to repair a "quarter inch" gap, but I don't have the drywall repair expertise to fix a surprise 2 x 10 inch gap in a ceiling. The tech did not inform me that he had actually gotten the wrong replacement size or provide me with any options when he realized that he couldn't get the fan into the ceiling the way he first thought he could; instead, he did inform me that he was not allowed by the company to repair drywall. It didn't even occur to me to ask about drywall repair when I hired the company to replace my bathroom exhaust fan. The tech did struggle with old wiring and finally did get the fan hooked up properly, but cracked a switch plate in three places in the process. I should add that the tech was very apologetic that his work didn't turn out the way he apparently expected it would, and I believe he was sincere. However, not only was I exorbitantly overcharged for the actual fan and the work to install it, but now I have to hire someone to fix my ceiling, and I have to replace the switch plate. But now I know that if you hire Lion for electrical issues, their technicians can poke holes in your walls and then just walk away without repairing them. And, if you ask them to repair an exhaust fan, 1) they will replace it with the cheapest thing they can find, 2) not inform you of any problems that may occur during installation that could have been avoided, 3) ruin your ceiling, 4) overcharge you for their services, and 5) expect you to be happy about it. In all, I would say avoid hiring this company. At all costs. Because it will cost you plenty extra if you do.

Earlier this year (March), when I was out of town for the next three months, I received a call from people staying at my house that the furnace was not working. I contacted Lion Home Services to evaluate the problem. They told me I needed a new furnace, in turn I told them to replace the old unit. Lion quoted a price of $6,366.50 which I agreed to. While installing the furnace They called me and stated that my air conditioner was not working an should be replaced. The air conditioner was installed new in 2018 so it was only two years old. When I questioned their evaluation the technician called back and said the unit was not connected to the old furnace properly and it had a leak and needed to be recharged and proper connection needed to be made at the new furnace. I told him to go ahead and fix the problem and was told that it had been fixed and they billed me $2,150.00 for the work. May 15th I returned to Greeley and discovered the air conditioner was still not working. The invoice Lion sent to my Greeley address stated HVAC Task: Pump down HVAC System, fix leak and re-charge. I have no idea if this was actually done as it was in my absence but the bottom line is I paid $2,150.00 to have the air conditioning fixed and it was not. It has bee two days trying to get someone from Lion to come out and fix the air conditioner. Yesterday someone from Lion came out around 7:30pm checked the air conditioner and confirmed that it was not charged, probably had a leak and was not working. I have not seen any one from Lion Home Services or heard back from them even though I called four times over a seven hour period. Lion Home Services billed me $2,150.00 for air conditioning repairs and fixed nothing.

The plumber Nando S did an excellent job with repairing our pipe work. He was very courteous, professional, and thorough with the inspection and repair of the problem. He completed all of the work in less than one hour and on the same day we requested service. We would 100% recommend ***. If you can, ask for Nando as your plumber. We totally recommend him.

Excellent! Knowledgeable, courteous, explained every step to me. And gave me a senior discount. They have a customer for life with me.

Happy with the end results thank you Saul and Andrea.

So we scheduled an air conditoner annual service. Prior to our appointment they called and asked how old the unit was.
They company never showed up. They never called.
When my wife called and asked where they were she was told they don't work in the rain and that they had to have a special technicians come out because the new technicians don't know how to work on the older units.
I would not recommend this company to anyone. Very poor customer care.
It says it all; when you don't even care enough about your customers to call and say we not coming.

I contracted Lion Home Services to remove/replace an existing air conditioner and air handler. They completed the job, however, I asked for and have never received a detailed invoice showing the following: all parts/material/labor including prices and also warranty information for all components of the job.

I would not recommend this company to my worst enemy. My roof destroyed by hail last July. Contacted Lion Home Service thru an employee who worked there. This employee and Kyle came to my office where I explained that my insurance company afer deductions, depreciations etc. gave me a check for $10,700 to repair my home. The total estimate to fix home was aver $16,000. I told Kyle I choose to fix roof because it was trashed. Kyle came to home checked out roof and made verbal agreement to charge $9,600 for roof replacement. To make a long story short, Kyle deceived me into sighing contract to fix entire home for the $16,00 amount. So they replaced roof and charged me $12,029.44. I was curtly informed "you signed the contract! This was my first awareness of Kyle's deception. He and later on talking to his boss Korey, I was gived a B/S story on how roofing companies have to charge customer amount on contracts or be a part of insurance fraud. Checked with my insurance and they stressed They determine amounts and way I repair my home. So it appears to me this company has a scam going. And to top it off, while this is going on, I get a certified letter from *** statinn they are going to immedeately place a lien on me because they have not been paid for roof materials. Just what evey homeowner needs to experience. To me , this shows not only deception but incompetence. So my advice to the community is, if you do business with Lying Home Service, keep your eyes open and your hand on your wallet.