Lion Home Service

The company, Lion Home Service, was contracted to replace and install a new whole house fan in my home. First off they got the wrong fan and almost installed it until I caught the problem. They came back with the right fan and then wanted to charge more money for installation due to a wiring issue. They said nothing about a wiring issue when we made the agreement. They ended up cutting two more holes in my sheetrock that are still not repaired. I have called and called. The receptionist just ignores me at this point.

In April 2019, while I was out of state traveling for work, my wife was home by herself and our water heater failed.

My wife contacted Lion whom, in short order, replaced the failed water heater, which also required some additional electrical work, in order to meet current building code requirements.

When I returned home, I saw our new water heater, which appeared to be working correctly.

I wasn’t sure how much we were charged, as no invoice was left, nor was any other documentation left, such as an owner’s manual. Shortly thereafter, I saw the charge on our home repair credit card, which seemed significantly higher than was expected. We were charged $ 4,428.23 for the entire project; however, after further research, I found the charges were clearly exorbitant For another plumber to install the exact same water heater (with the same 6 year warranty), the charge would be approximately $ 1,900. The additional electrical work (time and materials) would be approximately $900; in all, totaling approximately $ 2,700.

My wife subsequently called Lion, in an effort to discuss the bill, and our lack of paperwork. She was repeatedly assured when she called that someone would be contacting her soon. They never did return her call and, after several attempts, we ceased any further efforts to contact them.

In latter 2019, we received an envelope from Lion. We expected to hear something about our concerns; instead, it simply contained a letter informing us that we needed to have the water heater installation inspected by a local building inspector.

On April 18 2020, our new water heater began making strange noises. It was also immediately apparent that there were two connections that were leaking, and had been leaking for some time.

We contacted Lion, as we assumed that the water heater issues would be covered under some form of warranty. We were told that there was no warranty information on record, and there may be several charges for a technician to be scheduled for service. This was disheartening and frustrating to hear; however, we had little recourse but to agree, and hoped to address the previously unresolved issues

The technician whom arrived was with *** Plumbing, rather than Lion; he informed me that they were affiliated with Lion. The technician assessed the situation; he was very professional, and helpful. He informed me that our water heater would not pass inspection as it was; there were (my paraphrase) a number of issues with the installation, including poor installation and materials used, as well as nothing that some essential equipment had not been installed, as it should have been.

After the excellent service subsequently rendered by the *** plumbers, the installation area was cleaned (it clearly had not been during the original installation), all of the required/necessary equipment was installed, and all lines and equipment were correctly installed and functioning properly.

On April 22 2020, I again called Lion, in an effort to address the initially poor installation, as well as the billing issues we have continually tried to address. However, I was routed to an individual’s voice mailbox (Robert B), where I then left a message and requested a return call As has been the history with Lion, we have still not received a return call.

Lion Home Services technician Christopher W came today and did a free furnace check-up for me. My furnace is in my crawl space so I am unable to go there and change the filter. Christopher did that for me and I was very appreciative of that. He was a very nice, polite young man and did a good job checking my furnace.

I hired this company to replace some roofs on multiple businesses. I paid them in full for their services and now I have received liens on my property because this company did not pay its supply bills related to the job. I am trying to get them to pay their debt, but they will not answer emails or calls nor take any action.

Fast, friendly and honest service. He went over all of our options so we knew what would be best.

We purchased a furnace and a/c system with an upgrade to our electrical system. The technicians installed the a/c and heating units on 2/4/20 and then the electrician and his team came out on 2/25/20 both teams worked late into the night to get us heat and electricity. They asked us to call our city to schedule an inspection, which we did. the city came out and inspected the work on 2/28/20 and installed a new pedestal (to improve our service to 200 amps) That is when the problems started. We have had to reach out to this company over and over and as of today, 4/8/2020 they have not come back and finished the job. We deeply regret paying them in full, because if we had not, they probably would have completed the work. They have not reached out to us, we have always had to call them. I asked for a supervisor to call on Monday April 6th and have yet to receive a call back.

If you go with them get other bids. I had them replace my hot water heater. The service was good but when I asked other people I learned that I was charged at least $1000 more than what they paid. I was not able to compare prices after the fact because they were not able to provide me with a list of what they included that justified the higher cost. I few months later I had them look at my furnace because I had signed up for the plan when I got the hot water heater. If you sign up for the plan you get a free service call but they charge a diagnostic fee. They recommended a furnace that was too big for my space and would have made me ineligible for the energy rebates.

Had some doubt about the diagnosis giving during a furnace checkup. Had a second company come by and received the exact opposite diagnosis. I feel like Lion was dishonest and were just trying to sell me equipment I did not need. They just plain lied. I will never have them in my house again.

I do not recommend Lion Home Services. In the spring of 2019, we were in a cold spell, and my furnace died. I called Lion and they came right out and told me the furnace needed to be replaced. I had them replace the furnace and install an air conditioner. The furnace installation was done well, but I found trash, a 1/2 full can of Red Bull and dirty spot on my carpet when they were done. When I looked on the Lennox website, I found out they charged my twice what Lennox says is a typical installed price. When I asked Lion for an itemized bill, they said they don't that, due to the contract (on the back of the bill), which also states binding arbitration. I also found out they charged me $299 for "total care". Now they are calling all the time to drain my water heater and inspect my electrical wiring, so they can scam some more money out of me.

Lion Home Service is great! I have been using them for years and they always are efficient, thorough and affordable!

Lyons home service came out because I needed my hvac ducts sealed. My house was getting dusty and cold I was just diagnosed with terminal cancer and wanted to have a warm home and seal ducts so I don't breath contaminated air. The charged me 2,600 dollars to *** my ducts and I feel more cold air than I did before. I called them and they just give me the run around. I feel like they ripped me off I really thought they were going to seal the ducts so I don't have cold air coming in the ducts.

Customer service all the way! I wouldn't call anyone else. for heating or plumbing or electrical.

He was early. He was very efficient. He left no trace that he’d been there.

Another great experience with Lion Home Service! My concerns were acknowledged and acted on by David, by phone. His customer service is well above my expectations. My technician, Saul, arrived in no time at all. He was ready to listen to what I had to say and diagnose our potential problem. Saul has been consistent in his work and with his attentiveness. Savannah was a new face and carried herself in a professional and friendly manner. Saul and Savannah were a great team and left me feeling comfortable and confident with their service. Overall I had a pleasant experience and I am impressed by Lion Home Services customer oriented practices.

In July 2019 I lost power to a section of my house. Lion Home Service was contacted. A technician named Patrick B arrived and began his inspection. He found the wiring in my home to be outdated and informed me that a full house rewire would be needed to both fix the problem and bring the house up to code. He prepared a quote and told us about some of the other services they offered; we agreed to install both a whole house fan and a fan in the bathroom (which he affectionately referred to as a 'fart fan') and to sign up for their 1 year TCC. The total for the work was $14,786.26. We acquired a home-equity loan to pay for the work and I was told he would be able to begin work within a few days and that it should take only a couple of days because my house is not large and his team would be 4 to 6 people. It took a week to get on their schedule because he was working on "pulling the permit". This becomes relevant later.

The work ended up taking two full weeks to complete. Patrick B and his apprentice were the only two people Lion Home Service sent. They worked inconsistent hours, some days showing up around 9 in the morning and working until the early evening, but other days not arriving until well after noon, some days leaving around noon. The only time there were any other Lion Home Service technicians present was midway through the second week for around an hour or so (Sean U and his apprentice). At the end of the second week of work (now the third week of my house lacking power to the entire south side) they "finished" the work, but not everything we had asked for. We asked them to stop because we needed our home, our privacy, and our pets back. Patrick had offered to install two outside outlets for us, and to cut a channel into a wall to house wiring for the TV. We asked that he not do these things. We discovered that he and his apprentice pulled the wiring to the garage but did not replace it. Again, we asked that they simply leave because we were exhausted and just wanted our house back. Our garbage disposal burnt out when the power was restored; Patrick purchased and installed a new one. Again, this will become relevant later.

During this time my wife and I were never sure when we could come home and not be in the way. We paid for our dogs to be boarded or stay at doggy day care every single day. We arranged for our cats to be boarded at a nearby veterinary hospital, but had to pick them up every day by 5:30. Sometimes this meant staying in our cars with the AC running until they were done for the day. This was not unexpected; it simply goes to show how much of an undue stress this added by the extra time the job took.

I thought the service, at the time, was mostly satisfactory. I tried to be understanding of the fact that they were very busy and occasionally had emergencies to attend to, though I felt that our house was an emergency, too. But the technicians behavior was glib, often making light of what we thought were very serious issues. Perhaps they thought this was a way to put us at ease; it came off as rude. Payment was rendered by us in full and the technicians left. We didn't know that this was only the beginning of our problems with Lion Home Service.

On December 19th, 2019 I arrived home to find an orange tag on my front door from the city. It read "NO PERMIT FOR ELECTRIC WORK! Took pictures - tampering with City property. Police Report will be filed. No permit for electric work performed."

I contacted Lion Home Service first and inquired about the permit; surely this must be a mistake. I was told that the person who does their permitting was out of the office and I requested a call back, informing them that I had a dental procedure the following day at 1:00 and that they would need to call me before that time if I was to speak with them (they called about a half an hour into my procedure). I contacted the city and was told that no permit had ever been filed and that the new breaker box that had been installed was pulling more power than the meter could safely handle. I was told that the new line drop was illegal and can only be installed with city personnel present. I was told that opening the meter housing was illegal without city personnel present. None of these things were done correctly by Lion Home Service.

The city representative was very understanding and helpful. She took the time to explain what needed to be done and how she would work with Lion Home Service to fix all of this. Most worrisome, however, was that she felt the current situation was unsafe and were it not the middle of winter she would have requested we cut power to the house until the work was completed. This was the first time I heard a city employee use the phrase "You're lucky your house hasn't burned down". It would not be the last.

She gave Lion Home Service a specific date by which to pull the permit (I don't remember what this was, but it was before Christmas). They did not comply. The permit was pulled in late January and allowed to lapse. The paperwork would only be finalized by the city the first week of February.

A building inspector with the city contacted me and informed me that an inspection would be needed; he would be here at 10:30 on the 27th of January. I contacted Lion Home Service and told them they would be needed at my house on that day and time. They said that they would "make that request" for me.

That Monday the Line Foreman, the Safety Inspector, and a building inspector for the City arrived at 10:30. They were courteous, kind, and professional. The inspection uncovered several problems: The breaker box was installed upside down, the line in from the meter into my house was open and uncovered, an outlet in the kitchen had not been replaced, the wiring to the garbage disposal was not anchored correctly, an outlet in the living room was running directly off the ground and was deemed unsafe (again I heard the phrase "You're lucky your house hasn't burned down"), the wiring through the linen closet was not installed correctly (again, "you're lucky your house hasn't burned down"), the wiring in the attic had not been anchored properly and was just hanging loose, the wiring in the crawl space was not anchored properly and was just hanging loosely, the clothes dryer vent was not attached and was just blowing hot, wet lint directly onto the furnace ("you're lucky your house hasn't burned down"), and the wiring to the garage had been pulled but not replaced.

Sean U and his apprentice with Lion Home Service did not arrive until 11:00. The technician's attitudes were glib; they seemed to not take this seriously. Again, maybe they were trying to put me at ease, but it really just came off as rude. They told me they would get the permit pulled right away and that the work would be fixed "very soon". The city representatives all stressed to me how unusual this kind of shoddy work is to see, and that this situation was anything but normal.

It is February 8th and no work has been done. We have not yet been put on the schedule for the work to be done. The permit was successfully finalized on the 5th or 6th when it needed to be done in December. The Lion Home Service representative I spoke to regarding the finalized permit tried to impress upon me how expensive it was, how expensive the back fees were, like I should be concerned or care that it cost them money to fix their own mistake. This needed to be done in August, but wasn't. I have no sympathy for them.

Speaking with Lion Home Service is an exercise in frustration. I rarely get to speak with the same person more than once, and no one ever seems to know what exactly is going on. Some employees seem to take things seriously, the rest are just rude and difficult to speak with. I have been made to feel like I am the offending party for simply wanting the work to be done and done right. I paid nearly $15,000 for this work and my house has, according to multiple representatives of the city, been unsafe for nearly seven months. No one at Lion Home Service seems to care about making this right. I have worked in the service industry nearly my whole life, and if I had ever done my duties as poorly as they have here I would have been sued. I'm not seeking a full refund, but I do feel that something needs to be done to make this right. This has been frustrating, and terrifying. I am angry and upset. Dealing with these people is eating my life. Knowing that I will have to continue to deal with them is anxiety-inducing. I feel like I have to call Lion Home Service once or twice a week just to make sure that things are moving, I have been told once or twice that they feel just awful at how things have played out and that they will fix it. I have made my stance clear that some refund need be offered, but so far the only concrete thing I've heard is that the TCC can be refunded, maybe.

I'm not sure I can afford a lawyer. Honestly, I'm not sure of what options even exist for me. I feel powerless and I feel like I have been taken advantage of. Family and friends have all urged me to seek a full refund + damages and to secure legal representation. Again, I'm not sure I can even afford a lawyer. I have tried to make my feelings known to Lion Home Service. But still, Lion Home Service does not seem to feel that this situation is at all serious. Sean Urie, in our last conversation, implied that I was overreacting and that he had personally seen "much worse" work that hadn't resulted in fires. He also said he understood that I just "wanted some cash", but that isn't what this is about! But being told MULTIPLE TIMES by city representatives that I was "lucky my house hasn't burned down" is terrifying!

I am so tired. I am so tired of dealing with this. I just want it to be done, and I never want to hear the name Lion Home Service again.

Andy got me heat again quickly and explained all my options. He answered all my questions.

Hello, I am a home owner here in South Ft. Collins and had a 61 foot long side walk poured last April of 2019 with an ice snow melting system heating cable installed into the side walk during the pour Well it did not work since they installed it so called back and asked them to check with the Tech Support people so they did and all they need to install into the Controller Box was a sensor. The original company only sent me an aireal sensor and no cement sensor so needed a resistor. Lion Home Services ordered the sensor and installed it for free, so job well done. System has been work fine ever since and keeps my side walk clear of ice and snow. Will be having them back again when I re do my drive way and install the same system so I will not have to shovel my drive way when I reach 70 years old. Fantastic job guy's , well done. No snow or ice on side walk for 2020...
Thanks to Taylor and Mike for the follow up. Happy Camper !!!

This is the second time Chuck B, plumber at Lion Home Service, has been to our home to repair and/or service our appliances. He is such a delight with whom to work -- always professional, pleasant, and cleans up well after finishing the job. Having more than 30 years' experience, Chuck knows his stuff and does a GREAT job of representing the company!
Keith L

If I could give less than one star I would. This company should be ashamed of themselves for taking advantage of people the way they do. Last year right before we were due to have below freezing temps I realized I needed to have my furnace inspected before I would be turning it on. Called Lions had them come out and look at my furnace, they shut me down immediately and said my furnace was leaking carbon monoxide at deadly levels. I was so worried as I have 4 kids and the storm was expected to come in 2 days and now I was so worried about making sure I could provide heat for my children. They told me it needed to be replaced immediately so I didnt know any better and forked out 10,000 for a new heater and ac unit. Just called them a week ago to come check out my water heater and they said I needed to have it replaced that it was failing and quoted me 8,000 for a new water heater. Called someone else had them come out today and told me lions was full of ***. Told me they can get me a brand new water heater and install for 2,000 but that my water heater was perfectly fine and doesnt need to be replaced. Also told me they could have done the same work with the same equipment for my heater and ac for 4,000 less than what lions did. Lions you should be ashamed of yourselves. Your prices are crap and you scam people into thinking they are in danger so they have no choice but to allow you to do the work. I wish there was some way I could sue your company I dont feel like you should be allowed to continue to scam people. Please anyone who reads this DO NOT GO WITH THIS COMPANY!!!! Use anyone else besides these awful people.

The service we received was above and beyond a great customer service experience. We would highly recommend Lion Home Service to any friends and family.