LeafFilter Reviews (%countItem)
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LeafFilter Rating
Address: 11 Worthington Access Dr, Maryland Hts, Missouri, United States, 63043-3804
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everything went smooth the only thing I have a problem with is you said they would clean up after thereself but my problem is the sheet screws were all over the driveway which my granddaughter fould the next day 26 of them if we or my daughter in law ends up with a flat tire from this we will be senting you the b ill for a new tire thank you
Hi Ronald - It's our goal to ensure every customer is completely satisfied. We will have someone follow up with your experience.
Scheduled to do the work on a Saturday and no one showed up. When I called they acted surprised no one called me, we re-scheduled for Thursday. Workman showed up on Tuesday and they had the wrong size material. Was told someone would be back that afternoon, no one showed up. Re-schedule for Thursday, it was a wash out. Re-scheduled and person showed up to do the work. Part of the service was "professional cleaning" of the gutters. Turns out this means the person installing the gutters reaches in and pulls out as much debris as they can. As far as testing to make sure the gutter were draining properly, hard to see how they accomplished this without a drop of water ever flowing into the gutters.
When the person left, there were screws left all across the driveway (just waiting to find a tire) and around the house along with pieces of scrap left at various places.
I suspect the gutter system will work, but can't recommend this company for installation.
Hi, Donald. We're disappointed to hear that you had such an experience with LeafFilter's installation process. A member of our Management Team will be in touch with you shortly.
Scheduled to do the work on a Saturday and no one showed up. When I called they acted surprised no one called me, we re-scheduled for Thursday. Workman showed up on Tuesday and they had the wrong size material. Was told someone would be back that afternoon, no one showed up. Re-schedule for Thursday, it was a wash out. Re-scheduled and person showed up to do the work. Part of the service was "professional cleaning" of the gutters. Turns out this means the person installing the gutters reaches in and pulls out as much debris as they can. As far as testing to make sure the gutter were draining properly, hard to see how they accomplished this without a drop of water ever flowing into the gutters.
When the person left, there were screws left all across the driveway (just waiting to find a tire) and around the house along with pieces of scrap left at various places.
I suspect the gutter system will work, but can't recommend this company for installation.
Hi, Donald. We're disappointed to hear that you had such an experience with LeafFilter's installation process. A member of our Management Team will be in touch with you shortly.
Leaf filter came out and gave us a bid. We accepted and had our gutters on the next day. They work perfectly. Nothing is getting in the gutters accept water. The salesman and the receptionist were outstanding.
Leaf filter came out and gave us a bid. We accepted and had our gutters on the next day. They work perfectly. Nothing is getting in the gutters accept water. The salesman and the receptionist were outstanding.
I was sold LeafFilter gutter guard for my existing gutters.
It was installed subpar to guarantee, product description, is not installed properly and does not function as promised. Installers installed product flat on gutters and did not adjust gutters as per contract. Filed a complaint with company ( MIL***)... Installers came out while I was sleeping and did not fix properly. Called complaint in again and another lead installer came and saw issues ( this was 3rd time company was here and he complained about company , salesman, and tried to explain away shoddy installation) they started to try repairs and then decided it was too big a job to fix. They rescheduled and installation crew came out a 4th time only to adjust again ( not to advertised or guarantee d 11degree pitch... two sections were zero degrees to 7 degrees) installer said they could not fix my upper rear gutters on house, adjusted and rear of gutters is twisted and pitched wrong and actually looks like it is going downhill. Have called and gotten no response on what they plan on doing now. When I called salesman he even said I should demand new gutters after so many adjustments without being installed as promised. The product is still not as brochures, website etc guarantee. Product does not perform properly and debris is left on top of guard so I am constantly having to clean off what is supposed to be installed so that I do not have to clean gutters.Unprofessional, product cannot perform as guaranteed.
Inspection was performed on June 11, 2019 and we are in the process of reviewing to make a determination on next steps.
We believe resolution has been executed in full.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I canceled this work on Friday the 5th of April around 2:45-3:00 and asked for a canceled contact emailed to me after 7 days I have yet to receive it Spoke to several people including the manager, the service department, the girl at front fest and the main office NoTHInG.
This is not the way to win customers will not do business with them again.
We believe resolution has been executed in full. If the customer should need anything further they can reach the Service Department at .
I just had someone come out today and yes he was pushy ( they are on commission ) said I wanted to get another opinion from another company and he told me the quote was only for today that he could give me zero financing so I signed up. I must say I am now hesitant about what I did because I don't have the quote from the other company, and I don't know what to do.
Thanks so much for taking the time to share your feedback,Ydelle. We'll have someone from our support team reach out shortly to address your concerns.
BE FORWARNED! The LeafFilter salesman may tell you that a big job has just cancelled, and he could schedule your installation for tomorrow at a price break However, the contract states that you agree to pay their installer w/ cash or bank check, and failure to pay in full in cash upon completion is subject to "financing." What large company does business like that, and what homeowner wouldn't inspect a completed job first before paying in full? When my neighbor said that LeafFilter sent over an unsupervised sub-contractor w/ no special equipment (no phone, no phone numbers, no pocket money) as the salesperson described, who wanted his part of the bill paid in cash separately to him (what???), and who then hit up the retired neighbor for gas money when I said I had arranged to pay the salesman after I inspected the job, I knew I had to get out the ladders, get up on the roof and take photos I observed that the sub-contractor did a shoddy job in several areas, damaged one area, and totally failed to install the LeafFilter on about 35' of gutter After forwarding the photos to both the salesman and regional manager, they tried to claim that this installer had never performed or behaved in this manner before No, LeafFilter has only been in business in this area since 12/1/14, and I may have been the first customer to have climbed the ladder to inspect and document his or their work LeafFilter said they would dismiss the sub-contractor immediately, send an experienced installer back to the job, and pay back the retired neighbor the gas money she lent I would say that they lived up to their promise in fear of negative social media, and not b/c they have a sound business model (consisting of employees vs unsupervised sub-contractors, LeafFilter trucks and equipment, and a policy of payment upon satisfactory completion and inspection of the job Do not assume that you are dealing w/ the likes of big, reputable companies *** or *** ***, *** *** ** *** ***, or ***, b/c that is not who they are at this time
I was stood up twice for obtaining quotes, once leaving work earlyThen manager guaranteed me that he would respond and never heard from himI can only imagine that you would never hear from them after they got their moneyI can refer people away from using them
Had product installed on 01/27/ Have had problems ever since Anywhere where there a gutter that empties into another gutter, the water just runs right over the product and off the roof, into window wells and onto exterior doors underneath that point They did make two service calls early on, to put up splash guards, but that has not corrected the problem I am now on my third appointment with a "service no show" over the last two months and not confident it will correct the problem
Product is defective and they are unable to honor their service warranty
After having LeafFilter out to our home last week, we decided to move forward with their services WE COULDN'T BE HAPPIER WITH THE OUTCOME! The estimator was friendly and professional and was able to answer all of our questions He provided us with a reasonable price and showed us a savings that made the project a no-brainerThe installers showed up the very next day and completed the job quickly and without any hassle David and his crew explained the process and got right to workSince the installation we have had several rainstorms and it appears to be working perfectly I'm so happy that I won't have to clean my gutters ever againHIGHLY RECOMMENDED
Other reviews here are the business practices of this company You will get a very high estimate, when you say no, the salesman will "be authorized" to offer you an immediate discount of XX which will lower your estimate significantly If you say no again, they will have some other discount or "unused product in the warehouse" or an open appointment tomorrow that allows them to lower the price further Be aware that the final price may be SIGNIFICANTLY less than the first estimateIn their brochure, they claim,
"To maintain structural integrity of your roof, LeafFilter is not installed underneath your shingles or attached to your roof This will also protect your roof warranty"When I got home after the install there were bright metal straps or inches long screwed to my roof every few feet This is HUNDREDS of screws going directly through my roofing material I called to complain and was told that roofing material is made to seal around screws and nails and that there would be no problem I have facia that is perpendicular to the roof, not vertical, so there needs to be a way of keeping the gutter level I have a vacation property with the same facia where aluminum brackets were used on the back of the gutter They have worked great in the Adirondacks for years with significant snowfall When I asked why they don't use these instead of straps, I was told "our product requires the straps" I suspect this is because it is faster, cheaper and more standard The LeafFilter should need no support from above, as it is attached directly to the gutterOn the positive side, there were two other problems with the install that were fixed quickly, and the service tech did paint the straps darker to make them less noticeable Time will tell if the product itself worksStill a very unsatisfactory method of installation I would absolutely advise against allowing them to install if they mention using roofstraps How can you claim it will not be attached to the roof, then install long straps with screws through the roofing material? If I had know what it would look like, there is no way I would have had them install at ANY price
Before agreeing to installation I asked them to make sure our gutters were in good shapeThere's no use putting gutter guards on bad guttersI was told by Buddy *** they were perfectly fineAfter the first rainfall we found they leaked immediatelyThey did not leak before Leaf filter did their workI called or times to complain, they came out each time to seal the gutters and promised each time it would workIt hasn'tThey promised first thing this spring they would fix the problem - this after I got the buffalo News involvedthey cancelled times before finally coming outWhen they finally came they called Michael *** ( Installation Director) and he told me my gutters were deterioratingThey are aluminum, they don't rustAgain they were asked before installing their product if the gutters were okayThe contract states they would seal gutter with yr silicone and that they would repair damaged gutters.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11490049,
a service rep did come out last week and yes he spent 1/hrs re-doing the installation by himself because it was installed wrong to begin with. I still am not sure if it is corrected because there hasn't been any rain in our area. I am very dissatisfied on how this whole matter was dealt with to begin withfrom one sale rep telling me I needed a bigger screen in panel to a rep telling me it was my fault because my shingles were too shortthen to find out it was installed incorrectly. the regional manager mr *** did call today after a few weeks of me calling him all the time, and I basically said to him the same as this email. time will tellyes it will keep leaves out but the whole process was handled very badly
regards, *** *** *** ***
Last October I had Leaf Filter installed at my residence, was assured that by installing this system, I would eliminate the need to have my gutters cleaned and also save on electricity by removing the heating elements from my roof and gutters since Leaf Filter was going to take care of extreme ice buildupit did not solve but created bigger ice build up on my gutters and the overflow created on ice rink on my walkwaycontacted the company on several occasion and instead of solving the problem I got a lesson on how icicles are madei would not recommend but discourage customers to stay away from this product
After arranging to have the Leaf Filter protection system installed on my house, the contractor who was to perform the installation first notified me that they were running late and wouldn’t arrive at my house until 6pm at that time I had requested to reschedule so they didn’t have to rush in order to get done before darkHowever they were pushy and insisted that the job would be done with no problems, however when 9:rolled around and they were still working I told the contractor to leave and come back a different day to finish when it was light so they could see what they were doing and I could put my kids to sleepThey arrived days later to finish up the job but the installation they performed was so poor (I have pictures) I had to call and have a different installer come out and redo the entire job but even after he was done and I had time look everything over I noticed the new downspouts were crookedAt this point I was sick having to call and wait to days for someone t
The product may be good if installed properly Had them installed Octin New Jersey Did ok in winter Now getting water in my basement for the first time during heavy rains Had architect and landscape contractor here These professionals tell me gutters are slanted wrong way or not enough and leader(s) are missing Rain overflowing gutters down into foundation and basement Called and emailed service several times over day period Finally got a call back for a service days later with a service call scheduled almost a month away! Meanwhile, we continue to take water into our basement Terrible service Paid a premium for these gutters and lifetime warranty What good is a lifetime warranty if installed improperly Do yourself a favor Get gutter helmets for a fraction of the cost from a local gutter company
Beware They're plan is to deceiveNowhere on any of their web sites will show an actual cost of the productWhat they do is lie about the jobFor example, after hours of listening to the canned sales pitch I was guoted a price of $At this time I said "No Thank You" Then came the lies!I was told in no uncertain terms that their work required the total removal of the existing gutters to reshape them, reinstall them with these special hangers and rework the gutter pitch to insure proper flowAgain, I was also told of the job cancelled at another site and his entire crew we come over to do the work promisedThe salesman made it sound very much like he was running the crew I then said I can understand the price because of the great amount of manpower needed to perform the workAfter agreeing to this the salesman took all the paperwork with him implying he was coming back with his crewHe lied , never to be seen again with no paper trail So one guy with a ladder snapped on some covers in six hours and drove away! At this time I called his office and told them I'll pay for the work they did do but not for the liesOr come back and take it downListen people, this product is not exclusiveEquivalent an/or superior products are available for $to $per footDoing the math this proves they are trying to charge me $3,for a $job The manager has tried to backstep this contract offering nothing but talkFurthermore they submitted the bill to a second party for paymentThis fraudulent business practice is off the chart Stay far away from these peopleThis still is not settled since September 20th Sincerely ***
After being install in 12/we had the same issues all last year with the gutters leaking and overflowing They came out several times and the same issues kept occurring I filed a complaint last year after getting fed up with the same thing continually occurring After filing the complaint Mike *** from the Corporate office called me and I agreed to one last attempt I told him if this didn't work he would receive a call from me in the spring and we would want our money back This last attempt took place in December (I believe) I called Mr*** on 5/7/@10:and told him nothing had changed He said he would have to start the warranty process Don't know what that is , but said okay and that I hoped he wasn't giving me the run-around On 6/6/@ 9:I called to get an update I left a message asking for him to call me with an update No response I did the same on 6/@ 12:and 6/@ 9: I have still heard nothing