LeafFilter

I contacted Leaf Filter the first week of June, via the Internet, about getting my gutters/fascia replaced.
I was contacted over the phone and set an appointment for an estimate on 06/08/2023.

Kyle was the rep who showed up. Gave a great presentation, and took all the measurements of my house.

We discussed options, and he gave me a quote for all my fascia board getting replaced, and all new gutters.
It was 328’ of fascia and 400+ off gutters. With Leaf filters installed, it was close to $15,000. $7000 of that price was the cost of the fascia.
I declined the leaf filter and just wanted gutters and fascia done. He came back with a price of around $11,000…. But if I chose to get it done in the next 2 weeks, he could do it for $8500.
I agreed. I signed the installation contract.
He checked with the install group, and he had me scheduled for Monday 06/12/2023. He said he would notify me of the installation time in the next few days.
Kyle texted me at 5:12pm on Saturday and confirmed the start date of the installation would be 06/12/2023. He said it would take 2-3 days, due to the fascia replacement.
Great. I took off work on Monday, so I could be home for the installation…As required by Kyle. I rescheduled all other activities that were on Monday and moved them to Friday.

06/12/2023 – I contact Kyle @ 10:44am, because the install crew had not shown up, or called…..He said he was with a client and would get me an eta. I waited till 12:00, and still no response from Kyle.
I called the 800 number listed on the contract, to get an ETA on the crew. The lady on the phone told me she had the install contract, but had NO install date listed on it…..I was very frustrated….She said the next available day would be Friday… I took it because I needed new gutters. My wife now had to change her schedule, so she could be home on Friday for the installation. I could not be there, because I now had a full day of work scheduled on Friday.

06/14/2023 – Tuesday @ 1:12pm. Leo from Leaf Filter contacts me and confirms my install date. He also asked why I wanted all my fascia replaced. He said I probably didn’t need it all replaced. I told him I had a few rotted-out corners, and some rot along my dormers. I asked if he could come by on Thursday (06/16/2023) to look at my fascia. He said he would stop by Thursday, afternoon/evening time, to make sure I am getting what I need.

06/16/2023 – No Leo. No one shows up to look at the house.

06/17/2023 – 8:00 am. Maldonado Gutters shows up to install the gutters and replace my fascia. Apparently Leaf Filter contracts with other gutter companies, to install their stuff…..Kyle NEVER said anything about that.
Jose asks me about replacing all the fascia… He talked to Leo, and we agreed to replace the fascia that they feel needs to be replaced. They won’t really know how much fascia to replace until they pull off all the gutters. Jose also asked about Down Spouts. I initially declined downspouts, but Jose said my current downspouts were not in good shape, and wouldn’t match up to the new gutters. I told him to replace the downspouts also.
I asked about getting an updated price/contract, he mentioned Leo handles that. No contact with Leo/Kyle, or anyone from Leaf Filter about these changes..
I left @ 9:30am, to go to work.
5:23pm – I get a phone call from my Wife. She said the gutters people are done, and they want to get paid. I asked her to walk around and make sure the work was done. She told me they replaced all the gutters and downspouts….But they didn’t replace much Fascia. I asked her how much fascia. She talked with Maldonado Gutter guys, and they said they replaced 32’ of 2”x6” fascia, and 32’ of 1”x3” fascia. Total of 64’ of fascia.
Ok. I then asked how much do we owe them? Maldonado Gutters said we owed them the contract price of $8500….and to make the check out to Maldonado Gutters… I said, “ABSOLUTELY NOT!”
The original contract had 328’ of fascia, which was 70% of the cost of the contract. Since we cut 80% of Fascia, figured the price would drop by a lot. I didn’t get an official quote on the repairs before they started, because he could not give me a quote.
Maldonado Gutters contacted someone at Leaf Filter, and I got a call from Kyle @ 5:51pm. He told me we needed to pay the contract price. I said NO. I told him the contract had 328’ of fascia, and only 64’ was replaced. I told him I needed a revised invoice, with the work that was actually completed. He asked if I could just pay the contract price, and work out the pricing stuff later. I said, “ABSOLUTELY NOT”. What kind of scam is he running? Kyle wants me to pay for work that was NOT done, and try to get my money back later. He asked me why the job changed from the original contract. I told him Leo, from Leaf Filter, contacted me. I told him Leo prompted me to not change all my fascia. Kyle was upset, and told me all changes were supposed to go through him…..I told him I did contact him on Monday, and he never called me back.. I also told him, Leo, from Leaf Filter, recommended I don’t’ replace all the fascia. Leo never said anything about needing a new contract, or revised pricing….
I told Kyle I needed an invoice, with the breakdown of the work completed. He said he couldn’t do that, he would just give a new Price, but no explanation of the costs. He also said he was on the road, and couldn’t get me the revised pricing until tomorrow. I told him I would pay him when I get the revised invoice….Whatever day that is.. He said he would contact the install crew, and try and get an invoice generated.
6:03pm – Kyle texted me a new price for the install stuff. $7549.00.
I just finished working for the day, and I was heading home from Round Rock.
6:34pm – Leo, from Leaf Filter, calls me. He told me I needed to pay the install crew, so they could go to their next job. I told him I needed an invoice, with the breakdown of the costs for the installation….The numbers Kyle texted me did NOT add up. Leo told me I would not get a new invoice or contract, just a price. I told him I would NOT pay Leaf Filter until I received an updated contract with the pricing for the work that was completed. He got angry. He said I would have to work out payment with Kyle, and then Leo hung up on me.
7:30pm – I got home, and inspected the project. The gutters looked great.
7:39pm – Kyle texted me a screenshot of the final price. $8882. More than the original price, and with a lot less fascia. That is also more than the price he quoted me 1.5 hours earlier, via text.
7:48pm – Kyle called me. He told me a representative from Leaf Filter would come to my House on Monday, and go over all the pricing. I told him that would work, and I would pay for the gutters at that time.
Monday 06/19/2023 – 1:54pm – Leo called, and said he would like to come to my house and discuss the payment this week. He was told to set up an appointment, anytime after Monday….. Of course, Kyle told me they would be at my House Monday afternoon….
Wednesday 06/21/2023 – 10:37 – Leo called and said he is in traffic, but on his way to my house.
12:00 - Sat down with Leo….Expressed my frustration, and how pissed off I was. We settled on a Price of $6400….and parted ways. The Gutters installed by Maldonado Gutters are great. They have already been through 3 torrential downpours, and performed flawlessly.

Summary: Gutters = Good, Leaf Filter the Company = Horrible.

Bradley – Liberty Hill, TX

VA Seniors in need of help.
This has been a nightmare from day one which still continues. With this company the customer is always wrong it seems. We where blindsided and not informed about the product or the prices or other options to choose from. This is the first and last written communication we had whit LeafFilter without a resolution:
1
Send Us a Message 5/30/2023 10:11:22 PM
Service Issues X

On May/18/23 your salesperson who was not very informative about the product, presented me a folder
demonstrating the product that was going to be installed and included the filters. On May/26/23 the
gutters where installed. Upon the completion I notice that the filter where not installed. This feature was my main interest on this product. I have made several attempts to resolve this issue and I have not received any response. I'm asking for the missing filter been install. Thank you for the assistance in this matter.
Respectfully
Harold Santiago

2 61123
Hello Mr. Ryan. I hope everyone there is well. My wife and I don't feel good because of this bad treatment you and others have given us. The day they installed the gutters we noticed that they did not have the filters we bought. It was never discussed with the seller or in the contract that the filters would not be installed. That same day we contacted the seller who treated us arrogantly and asked us for more money for the filters.
We talk to the seller and you and ask you to cancel the business even though we put a down payment. You said they were going to remove the gutters and we agreed to remove them. For that you said you would call a manager to coordinate the process. To this day no one has called us. Suddenly we received your letter informing us that you and Leaf filter apparently want to sue us? This is what you wrote: "Please respond within three days to avoid further action".
To this day we do not know the price of linear foot, or how many feet were installed? Apparently to me that you are taking advantage of the fact that we are sick senior citizens and want to crush us.
The commitment you made was that they will remove the gutters and we agreed, when are they going to remove them? Thank you.

Respectfully
Harold Santiago. 61123
Order number: FRT12043

Had Leaf Filter installed. After first rain noticed leaks. Called and scheduled repairs. No one called or showed up for the scheduled appointment. Called again and rescheduled. Someone came out this time. Next rain leaks still existed. Called again and scheduled a new appointment. No one called or showed up for the scheduled appointment date. Called again and they confirmed that I was on the schedule and didn't know why no one showed up. They would call me back. Been 4 days, no call.

You wrote a review for LeafFilter Gutter Protection 49 minutes ago
1.0 star rating4/21/2023
We recently moved to Florida and my husband looked up 3 gutter places for quotes. A woman came over and did an estimate for us. Her name was Julie Huynh. She was a sales gal for the company. She was very nice and very knowledgeable about the product. My husband asked for her "BEST PRICE". She quoted us $20,000.00 on a one story 2300 square foot home. We just about died! That was way out of our budget. When she realized our shock, she threw in an AARP discount knocking 10% off. Then another discount knocking another 5%. Anyway, long story short, she reduced the price 3 times! We still said no, she got on phone with manager and asked for a "special discount", and said if we did this today she could go even lower. We were not ready to do today, and told her that. She got even more pushy and said well I can't guarantee price if no contract today. My husband asked her to just estimate front. While she was out there I called a friend in same neighborhood who did this last year for 6500.00. She wanted to know who they were and what street on, we did not give that information. At this point she was ready to match that price ! On the front she estimated 4915. then dropped to 3915, for roughly 80 ft of gutter. She was the most unprofessional pushy sales person I ever met! And who starts at 20,000 and ends at 6500? What a horrible way to do business! Today we are having whole house done for a bit over 2000.00. Get other estimates before you go with Leaf filter! Other companies do the same type of work for way less! They should not be in business!

Salesmen gave me the glossy pitch and showed 'others' poor products, all good. Nice guy, glib and engaging. Then the quote of $6,500+ on existing gutters! When I balked, the discounts (senior 10%, coupon 15%) rolled in.

"Still too high" resulted in another 25% since it was spring and before the busy season. I told him no, but would think about it and he started to leave, BUT he forgot to call his boss. After explaining my objection was purely price, a miracle occurred! A big commercial job was going on in the area and mine would be extended the volume pricing, if I installed in the next 4 days. (So the final offered price was 30% of the initial quote)

I told him to leave as I wouldn't do business with a company like that. I suspect the life time warranty would be a bear to get fixed.. I had GutterGlove Leaf Blaster Pro installed at 18% of the original Leaf Filter offer

I had a free estimate. Long story short: my quote for front n back side to side. No sides needed due to pitch. My quote for a 1500 sq ft home was 26,000. At first I tht it said 2600 then I reread it n was speechless. I had a previous quote of 1300 from another company. Now that is a HUGE Difference! Of course by the time the girl got done lowering the price it was 12,000! If I signed that day. Pressure tactic. Lmao. Seriously? For rain gutters? Dang. I think she was the it. I will never recommend this company, nor will I ever hire them. I’m a senior n this is your discount? Smh! Shameful.

I had a free estimate. Long story short: my quote for front n back side to side. No sides needed due to pitch. My quote for a 1500 sq ft home was 26,000. At first I tht it said 2600 then I reread it n was speechless. I had a previous quote of 1300 from another company. Now that is a HUGE Difference! Of course by the time the girl got done lowering the price it was 12,000! Lmao. Seriously? For rain gutters? Dang. I think she was the it. I will never recommend this company, nor will I ever hire them. I’m a senior n this is your discount? Smh! Shameful.

Nick the salesman was very professional. He quoted $8,523 for 568 feet of gutters with no tops as we do not have trees. Aaron and his Installer arrived on time and were very knowledgeable and professional. They explained what they were going to do and finished the job in a timely manner and cleaned up all materials when finished. Very pleased with the job they did. Cannot comment on how product works as it has not rained since installation. I will keep you posted.

We had Leaf Filter gutter system installed in November 2019. The salesmen came and I only wanted an estimate after they measured but they kept insisting on signing us up that day and I finally caved. They made it sound that good even though I thought the $3999 price tag was excessive. The first week we had a minor rain and they seemed good but then we had a major storm about two weeks later and the rain was pouring through all the corners of the gutters and especially in the front part of the house. I called and a technician came out but not on the scheduled day. He said he had extra time so I showed him that it was right above the electric wires and he found that the 50-year sealant didn’t even last 50 days and he had to remove all of it and replace it. I told him all the gutter corners were bad and he checked by the steps at the front of the house and said that it was probably just dripping over the gutter. I also told him that the installer did not clean the inside and outside of the gutters as he was supposed to do and it was a cold day so he just wanted to get the job done. He later said that he actually had a problem with heights so he just tries to get the work completed and worked from the top of the roof. The next time was during the winter and I had to call them twice because the leaking at the front steps was causing the water to freeze and form ice on the steps. I also told them that the corners on the rest of the house were above the grassy areas and ice was forming where it dripped down and I had to watch if walking through the yard. They did not care about that. I also told him icicles were hanging through one of the corners in the back and I had a picture of it but he was not interested. The winter was worse since the snow piled up on the top of the filters, then we got sleet and freezing rain on several days (Pittsburgh weather) and it then kept dropping down all around the house and landing on the steps and walkways and then freezing which caused a hazard. The tech told me to take calcium chloride and throw it up onto the gutters and it would melt and cause it to go into the gutter. He must have thought I was a fool if I would do that. He left and I again had to complain about the continuing problem and the area manager in Cranberry Twp where I called laughed and told me I should never listen to salesmen because their only job is to make a sale and they will tell you anything. He told me that before long I would need to pay a charge for each time they come out and I asked him why I should pay extra when the job was not done right when it was installed and each time someone else came out. He actually seemed amused about this situation. I also continued each time I called and they came out to request copies of the work order showing the complaint and the service they did on that day but they refused to provide this and they actually have come out about 7 times in about a year. I waited due to the pandemic in March 2020 and the tech once again checked the dripping through the bottom of the gutter but said he found a “piece of pollen” on top of the filter screen and it was probably keeping the water from going through. I let him know I didn’t believe him and wanted him to look at the pictures I had but he was in a hurry. He had come unexpectedly and didn’t even know if I would be home. These problems continued all summer and fall so I called once again. I even saw a time when dripping was coming “over” the screening by the garage door. A tech came during the week before Christmas on a somewhat nicer day than usual. He took off the screens by the front porch and said the sealant wasn’t holding and was defective so he cleaned the area and replaced the sealant. He said there would be no charge if that didn’t work but normally they charge after a year. Well, if had leaked every time we got rain or snow and I’ve gotten tired of calling because they come whenever they want. They also removed and replace the splash guard on the roof four times. I never had a problem with that but now who knows. I had also found large wood screws and small sheet metal screws at various location around the house in 2020 so I’m not sure if they were old ones or new ones that they put in. The sheet metal screws were on the front steps. They were to make the gutters look like new by cleaning them up but that was never done and the entire job with the filters has made things worse. I’ve never seen such poor customer service and technicians who are unable to do the job. I feel they don’t even want to give me copies of work orders because they don’t want to show how many times they came out and didn’t do the job. I also found frozen dead leaves coming down through the only downspout that I have open access to check so either leaves are getting in or they never cleared them out of the gutters.

I purchased Leaf Filter on 10/12/2020 I started having rodent issue in my attic in 2022.

I replaced my roof only to find out that Leaf Filter did not fully install all of my filters on my home that was purchased. I also found out that the improper install of the system left my wood behind my gutters exposed for 2 years making it the wood giving access to rodents. Purchasing this junk has cost me over $20,000 and I am still doing repairs from the damage the rodents have caused please save yourself the trouble and do not use this company once they get your money and have you owning a finance company they do not care.

There so dishonest and promise you everything and give you nothing what a rip off I found out a year later the screen that they put in wasn’t good enough and they were replacing the product when I called they said they would come and they never did don’t waste your money 74 years old and I did honestly get ripped off they were supposed to change the screen never called me back no warranties be careful

Much like the over 100 bad reviews my experience has been no better. Looking for a better gutter guard then the DYI products I've used in the past, I settled on LeafFilter. The salesman came out and did his pitch, and exactly like so many others had said, he gave me a quote that was greatly exaggerated, then after seeing my reaction, gave a new quote that was half the original estimate. He's just doing what he was trained to do, but its slimy. After settling on 5K, we scheduled the install. The installer came out. Just by chance a neighbor was unplugging a downspout when he pulled up. The installer told the neighbor that he could fix his problem and that he could do the install of the same product that I was getting for 1K. Mind you, I'm standing right there, and the neighbor's house is approximately the same size as mine.

My neighbor was looking out for another neighbor and asked if he could do his for the same amount. The installer agreed and so did the 2nd neighbor. WTF. I didn't report it, because my neighbors are friends, and the installer was just hustling upside money. Good for them. I'm the sucker.

The install went smoothly, and he took care of my neighbors homes the next weekend.
I never went onto the roof to inspect his work. I felt I didn't need to with their claimed lifetime no hassle warranty. During the first rainstorm I had to go up on the roof to see what was going on. I had rain shooting off of my valleys like hydro tubes at a water park. There was a section of LeafFilter that was missed and not installed at one of the dormers as well. I called LeafFilter and after a few weeks they finally sent an installer to add valley diverters that were not initially installed and installed the missing section of LeafFilter at the dormer.

The next rainstorm and it was the same. I let it go for some time. The LeafFilter does not self-clean like the salesman's demonstration showed. The Douglas fir needles will cover the whole length of the filter, and you have to get onto the roof to blow off said needles. Good luck getting LeafFilter to come and clean them as promised.

Wait a minute. I got these so that I won't have to get on the roof ever again. Another claim LeafFilter makes.

Finally, we had enough. We wanted our money back. After going back and forth with them for weeks, to months, they sent another installer to inspect how the installation. The installer, (which by the way are subcontracted by LeafFilterm and wants the job so he gets paid) convinced LeafFilter that the LeafFilter product was installed incorrectly so the reluctantly okayed him to remove all of the product and re-install it. There is literally no difference between how it was and how it is now, except the installer did away with the valley diverters. He said they were unnecessary and that they can cause rainwater to run back under the roof shingles potentially causing damage.
Here we go. We gave it another try. With regular rains, sheets of water are again coming off the valleys. The other night we had a monsoon type rainstorm. The LeafFilter is once again plugged with Douglas Fir needles and the valleys don't have diverters, so all the rainwater shed off of the roof and flowed down the sides of our home where it pooled into a foundation well until it reached the foundation vent and buckets of water made it into my deep crawl space where we have built a storage room. I had to remove buckets of water from under the floor in my crawl space.

At this point LeafFilter ghosting us. Due to the potential of our foundation being undermined and damaged, we must remove this product and go in another direction and seek a refund through legal action most likely.

Stay away from these guys. There are better products out there. You are going to get what you pay for though.

I would love to submit videos, but for some reason I'm unable to ): I've only got a couple of pictures.

I've been looking for gutter tops for several years because we have maple trees in the neighborhood and get the "helicopter" seeds in the gutters. The sales rep took measurements and quoted a price way out of my range. When I said I couldn't afford that, he magically dropped the price to a more reasonable number. They came today to install, but told me my gutters are all damaged and need to be replaced. They quoted a price that was again out of my price range, so I cancelled the contract. I wish I'd done some research before I agreed, but it seems I'm lucky that they tried to upsell and I was able to back out.

I could have paid for a monthly gutter cleaning for what I pay each month now 2 years into a 4 year loan. It does not work on my house where the roof angles meet. Water poring over and through my facia boards. A pile of leaves and sticks built up. I have already had them come out for the same problem. When calling the company I'm told I will have to pay a service fee to remove the debris. I can hire someone else cheaper than their service fee.

I bought them to eliminate cleaning and protect from fire risks (embers in gutters).

1. They're plastic-framed. They'll melt and capture embers.
2. The fine metal mesh catches dust and grit and plugs up the entire gutter, which then stops functioning.
3. They're flat, no slope, and water runoff cannot clean them "naturally".

Horrible decision, I could kick myself. I'm not normally that susceptible to "slick" sales tactics, but this guy was really good and he tricked me.

Every advertisement you see for Leaf Filter tells how dangerous it is for elderly people to get on a ladder to clean their gutters. The Leaf Filter Gutter system probably works well on a house that has no valleys. My house has several valleys. The sales person never told me that it would be necessary to climb a ladder to clean the valley splashguards every few months. The cost to install the Leaf Filter system was significant but would have be worth it if I never had to climb a ladder to clean the valley splash guards. Read the contract (section D), here is where Leaf Filter takes advantage. They do not guarantee that you won't have to climb a ladder to clean them. The Leaf Filter system may work well for a house with no valleys. It does NOT work well on a house with ANY valleys and pine trees in the vicinity. Even shingle grit will plug the fine mesh screen at every splash guard and cause water to overrun the splash guard and right into you flower beds. Be sure to ask your sales person about valley plugging. They will clean them for the first year. After that Leaf Filter will charge $90.00 to clean them.

Summary: our high pressure salesman initially gave us an estimate of $26,000! We got a new metal roof for that much money! Before he left, the price was down to $3,500. It was still out of line, (a previous estimate from another company was $1,200) so out of curiosity, we did some research and now I'm happy we did. I hope others will pay attention to this apparent scam. Can you believe that we could go from an estimate of $1,200 from one company to $26,000 from LeafFilter? OMG.

They showed up while I was at work, though scheduled for that afternoon. Then they could do the work because they had no power. Then what I was told would be done was only done halfway. I had called about the filters and they installed only the gutters - stated I didn't ask about the filters...but that's why I called! Now I overpaid for gutters and no filters. I told the on-site crew but they never told the local office. I called and got the runaround. The whole experience was a nightmare.

Leaf Filter left their filter trash all over my yard. There was a chunk of the filter dropped into plants. One section of the gutter was lower than the rest so water stayed in that section and then the gutter fell away from the house. They left some gaps in their filter system and some areas were away from the house and roof. I called them ten times and each time I called them I got a message that they would call me back right away. They never did.

We paid close 5,000.00 for the filter system, we've had problems since with our roof. This company has been out 3 times and basically shake their heads. But the company won't do anything. My daughter got on the roof and her comment was,"looks like a blind man put this system on. There are spaces better the screens and the corners dont's meet like they should. We live close to pine trees and pine needles gets caught on the roof and has rotten it. Now we have to get a new roof and that is costing us 10,000.00. What got my attention, water is getting into the over hang light cover. You know water and electicity don't like each other.