Katapult Reviews (%countItem)
Katapult Rating
Address: PO Box 20019 4 East 27th St, New York, New York, United States, 10001-9998
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DO NOT USE ZIBBY! There are lots of hidden fees included in your lease they don't show you on the dashboard. They are not clear with you on what you really owe until you start making payments and you realize that the payments have been going towards "administrative fees". I ended up paying almost $760 for $565 couch and this was way before the 90 days. To make matters worse, even though I had paid off everything within two weeks (because I could tell they were shady), they "accidentally" charged me recurring payments! I called and they then said the refund would take days. Not a trustworthy company at all.
We are responding to the review above and apology for any inconvenience the consumer may have experienced. We have attempted to contact the consumer but were unable to directly speak to them to resolve their concern. Our goal is to provide an exemplary level of customer service to all consumers and ensure that any concerns are addressed in a timely manner. Please feel free to contact us at so we can provide additional help or answer any additional questions or concerns.
was charged a $45.00 "processing fee" that I was completely unaware of and never told about. This is highway robbery and they are taking advantage of customers. Their customer service is HORRIBLE! THEY IGNORE YOU ON CHAT LINE AS WELL!
please warn others to NOT use their services!
I am having a horrible time tryin to get back my $45.00 that they owe me as well, the order was canceled over a week ago and I have yet to get my money back!
We are responding to the review above. Zibby provides a sincere apology for any inconvenience the consumer may have experience.Upon review, we contacted the consumer and made arrangements to address their concerns and provide a solution. Consumer is satisfied with the solution and grateful for the assistance we were able to provide. Please feel free to contact Zibby Customer Service if you have any additional questions or concerns.
I have a contract with Zibby for a beauty rest mattress and box spring that I picked out from USA Furniture MD. However upon delivery I was giving the wrong mattress and box spring in fact it’s not even a beauty rest which I’m in contract for paying for. I attempted to get the correct product from USA Furniture and was unsuccessful I also contacted Zibby and notified them that I had the wrong product. They told me they will perform an investigation and contact me with the results I received a text message stating the date for me to pay in full has changed due to delivery date. They never addressed my concerns. When I called again I asked can I just receive my money in full and they pick up the mattress and box spring because the mattress is too soft and it’s not what I am under contract with and it’s causing back problems due to my injury to my back. They requested that I send pictures of the mattress and again they will do an investigation. I sent the pictures via email and I also requested the contract that I never received nor signed at USA Furniture MD. They never returned my call pertaining to the investigation. I did receive the contract via email. I called them again and spoke with a manager and was told she will investigate and if I didn’t get the mattress set that is in the contract they will have the mattress set picked up. The manager called me back and stated that I must speak to the original sales rep that sold me the mattress set in order to get the correct mattress set. Which seemed very odd to me. She gave me the phone number and the sales rep name and the new store he works at. I requested that she also send that information to me via email. However I never received the email with the sales rep information. I called the number the manager gave me and was told the sales rep no longer works at that location any more. I called the manager back and she refused to speak to me. She told rep on the phone to inform me that she will-look into it and contact me later. I never received a call back. I then contacted Zibby again via email and never got a response. I feel like USA Furniture MD and Zibby is scamming me. I want this mattress set picked up and all my money returned to me in full. This is not the product I’m in contract with and told both parties this when I received the product and yet to get what is on the contract.
We are responding to the review above. Zibby provides a sincere apology for any inconvenience the consumer may have experience.Upon review, we contacted the consumer and made arrangements to address their concerns and provide a solution. Consumer is satisfied with the solution and grateful for the assistance we were able to provide. Please feel free to contact Zibby Customer Service if you have any additional questions or concerns.
I purchased a sofa from them. I was paying them $101.80 on pay days which is every other Tuesday. I got into a financial bind and miss around
three payments. I called Libby to make two payments I did not have enough to make the last payment. I updated my payment method with the representative because they automatic debit my checking account which I was told I had to do. I spoke with a male he did not give his name and
I did not ask. I did ask him about my past due balance of $100.00 He said that by law they are suppose to only deduct the $101.80 on my paydays what was set up for. My up coming pay day is October which I was going to pay them $50.00 extra dollars. They took $101.80 out of my account with out letting me know and it put my account in the rear and bank fees. I called the office and was told if you are behind we can take out the pass due balance anytime. I was never told this at all.
This is what the supervisor told me .
We are responding to the review above and apology for any inconvenience the consumer may have experienced.
We have attempted to contact the consumer but were unable to directly speak to them about the flexible payment options we offer our consumers who may need help getting back on track with their payments.
Our goal at Zibby is to provide all consumers with the guidance and support needed to resolve any past due balance and complete their lease to own their merchandise.
I used Zibbys leasing services through *** to purchase a laptop. I placed the order for the wrong product so I immediately cancelled it. Zibby still charged NY debit card $45 for this transaction. I then placed another order for the correct item, which for some reason, never went through on Lenovo's website. There is no record of the order ever being placed. Zibby still sent me a lease for this purchase and charged me another $45. I requested that both charges be refunded but was told that they can only refund the o e for the cancelled order. I still have not received confirmation that this refund is actually going to take place.
We apologize for any concerns related to your lease cancellation or reimbursements due. We hope to be able to assist you with your accounts and ensure that you receive any refunds due. Regarding your Zibby lease account # *** that originated on 9/*/2018 we have confirmed the cancellation of this order with the retailer, and as a result, we issued a refund to your account in the amount of $45. Generally it can take up to 3 to 5 business days for the reimbursement issued to post and your bank account balance to update. As well, the details of this reimbursement have been sent to the customer email address on file. We are currently still working on your Zibby Lease Account #*** to confirm the cancellation of this order. Any manual adjustments to your lease require confirmation from the retailer, so we are working diligently to confirm the status and/or changes to your order. As soon as we are able to complete this process, we will update your Zibby Account and email you with notification of any refunds or changes made. If you have any questions regarding your refund, or if you have any additional questions or concerns, please feel free to contact us and request to speak with a Manger directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As far as I'm aware, the second order was never completed as I did not receive an order confirmation number or email from the retailer. Also, this order is not listed under my order history on the retailer's website when I log into my account .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
We are sorry that we were not able to resolve your concerns within our first response and we hope to address all of your concerns. Regarding your Zibby lease account # *** that originated on 9/*/2018 we issued a refund to your original payment method in the amount of $45 on 9//2018. For Zibby Lease Account #*** additional time was necessary to confirm the cancellation of your order, as any manual adjustments to your lease require confirmation from the retailer. On 9//2018 a reimbursement was issued for the cancellation of Zibby Lease Account #*** to the original payment method in the amount of $45. We apologize for any delays related to reimbursements due. We hope to be able to better assist you in the future and address any concerns you may have. If you have not received your reimbursements, or if you have any additional questions or concerns, please feel free to contact us and request to speak with a Manger directly.
I returned a single item laptop and before I sent the item back I asked if I would get the money that I had paid minus a restock fee would be returned the the amount of money to be returned is around $1050. Now Zibby is telling me that I will not be getting any of the money that I paid returned and I not longer and the item that I paid for.
Zibby is a monthly lease-purchase program. With a Lease-to-own program you make monthly lease payments for your selected merchandise and you have no long term obligation to continue leasing. You can return the product to Zibby at any time with no further obligation other than for amounts past due. With your lease agreement, if you were to return the merchandise during the Lenovo refund return period, we would refund any payments made, in full, less any restocking and/or return shipping fees that the retailer charges us. Unfortunately this merchandise was not returned to Lenovo within the refund return period. For returns sent to Lenovo.com, all returns must be initiated through Lenovo within 30 calendar days of the invoice date. Since the merchandise was not returned to the retailer within the refund return period this lease would not qualify for reimbursement. With Zibby you are paying to lease the product with the option to own. While you are in possession of the merchandise the payments that are made are lease payments to renew this agreement, as well you remain liable for lease payments until the product is returned to us. We apologize for any miscommunication regarding your return options or reimbursement. As of 8//18 the items purchased through Lenovo were successfully received and we have closed out your Zibby lease agreement number *** in good standing.
I received a laptop for a certain amount, and in the four months that I have been dealing with this company, I've never missed a payment, yet my account status always says I'm past due, and this month, they took an additional months payment from my bank account. I've been told numerous times that tech will look into my account, but it still says I'm past due. I have never dealt with a company this dysfunctional before, and will never deal with them again. DO NOT use them. They have no clue what they are doing and will drain your bank account.
We are responding to the review above and apology for any inconvenience the consumer may have experienced. We have attempted to contact the consumer but were unable to directly speak to them to resolve their concern. Our goal is to provide an exemplary level of customer service to all consumers and ensure that any concerns are addressed in a timely manner. Please feel free to contact us at so we can provide additional help or answer any additional questions or concerns.
I called and got the pay off for the mattress I bought paid the amount $754.24 on June , 2018 paid it talked to a customer service representative named Ruben he said it was paid off I would receive a e-mail but never got. Then I get text and e-mails saying i'm late on payments called again talked to a representative named Daryl he said it was paid and would take care of it. Said I would receive an e-mail which I never got and i'm still getting text and e-mails saying I owe payments. I paid the bank 36 dollars for a stop payment check to keep them out of my account.
We would like to sincerely apologize for any frustration that you may have experienced while you were leasing from Zibby. We in no way want our customers to have a negative experience, either while leasing the product or when utilizing their option to own. We would like to confirm for you that your lease account was completed with a final payment in the amount of $754.24 on 6//2018. At this time your account is in a Buyout status, which reflects that the account is paid in full. As well an email has now been sent to you, as requested, confirming your ownership of the merchandise. Please feel free to reach out to us if you have any additional questions or concerns. You may contact us at and request to speak with a manger directly.
So after making more han my minimum due my account never went down in fact every 2 weeks my account to seem to go up at least 100$ or 200$ and when I called every representative told me different stuff . I finally paid it completely off when I had a pay off of 456$ so I made a payment of 156$ so I would have a balance of 300$ and when I went to go check it only went down 100$ when I called to ask why the representative told me that most of it went to interest and taxes , which I think it’s mesed up when not even 2 weeks ago my balance due went up 200$ ! I am very upset with this company and I will never ever do business with them . They tell you after 90 days they will start charging interest but they never tell you they will go up 100 to 200$ every 2 weeks . It’s ridiculous and I am happy to be done with them . I will never recommend this leasing company as a matter of fact I will always have something bad to say about it ! I was not satisfied at all ! And I hope people look at the reviews before going with them . They will rip you off !
We apologize for any confusion related to your Zibby Lease Account and we would be happy to provide additional information regarding your Early Purchase Options (E.P.O.) and the payments made. Since Zibby is a leasing option, we do not charge interest, customers are entering into an agreement to lease the product with an option to own by exercising the Early Purchase Option. As you were making additional or over payments to your account these overpayments would reflect within your suspense account and would directly reduce your Early Purchase Option. Customers may also apply funds in suspense towards monthly lease payments or request a refund of the suspense account. Using funds in suspense for payments, or refunds of suspense, can result in an increase of the buyout amount due to those funds no longer being in suspense. As your funds in suspense were used for payments, the E.P.O. would increase as the funds were no longer in suspense. This was not a penalty, or interest, but rather the lease payment being processed to lease your merchandise. We have also reviewed your account and issued a refund of $100.00 due to your overpayment of your final buyout in the amount of $100. If you have not received this reimbursement, or you have any additional questions or concerns, please feel free to reach out to us at and request to speak with a manager directly. We are sorry for any frustration that you experienced while leasing from Zibby and hope that we were able to address your concerns.
I purchased a Nest mattress and used their finance company Zibby. *** month Zibby took the funds out on the *** - I called to correct my account and get the date of my payment switched to the *** since that is my pay day - they agreed they would. 4 months later still have not changed the date of payment to the *** and in fact this month went into my bank account 2 days before the last day of the month and took their payment early. In the month of July they have gone into my bank account without contract or my approval 3x - one for a $10 charge, one for a $20 charge and then the payment 2 days before my contract due date. I called and made a complaint and was told that "account support" would contact me and refund the funds and any overdraft charges that my bank charged - which there were 2 out of the 3 illegal withdrawals. I just got a notice from their "super support division" that they have done nothing but just say thank you for contacting us call customer service if you have any questions - so never even acknowledged my 3 complaints or numerous emails. This company should be shut down!!
We sincerely apologize for any frustration caused by your Zibby accounts, or related payments that have processed. We strive to provide great customer service and we regret that we have failed to provide a better experiences thus far. We have reviewed of your lease and made the following adjustments as requested. Your due date on your account has been updated to the *** of the month, we are sorry that this adjustment was not completed sooner when you initially called to make your request. As well we have processed three refunds to the original payment method totaling $183.00, the details of your refund are as follows; refund of the 7//2018 payment in the amount of $20, refund of the 7//2018 payment in the amount of $10, and upon review of your bank statements we have approved a reimbursement of $108.00 for overdraft fees. Generally, it can take up to 3 to 5 business days for this credit to post and your bank account balance to update. If you have any questions or concerns, please feel free to contact us at and request to speak with a manager directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I placed an order for a Lenovo laptop using the Zibby payment option. I received a confirmation e-mail from lenovo, and paid the $45 dollar first payment through Zibby. I received an e-mail from Zibby with the details of my equipment lease. All looked fine.
After a week or so, with no word on shipping from Lenovo, and no second week payment deducted from Zibby I started making calls.
Lenovo informed me that my order number was just a "cart ID" and that Zibby had not completed the transaction on their end.
I called Zibby, and had my initial $45 refunded.
I then attempted to do a second transaction, ordering a Laptop. Once again I received a confirmation e-mail with a "cart id" from Lenovo, and my account being hit for the $45 dollars from Zibby. I got the e-mail from Zibby with my lease terms.
I called Lenovo first, they explained the order has to come from Zibby. I called Zibby, and they could not find the order, offered no explanation of why everything wasn't working and canceled/refunded my $45.
So here it is, two failed orders, two refunds, and two weeks and I am without the laptop I needed and no explanation or resolution to this whole issue after 6-8 phones calls and 6 or 8 E-Mails.
We are responding to the review above and apology for any inconvenience the consumer may have experienced. We have attempted to contact the consumer but were unable to directly speak to them to resolve their concern. Our goal is to provide an exemplary level of customer service to all consumers and ensure that any concerns are addressed in a timely manner. Please feel free to contact us at so we can provide additional help or answer any additional questions or concerns.
I've never had an issue with their practices and I've used Zibby three times to make purchases. I am frustrated with how I went from making one payment a month, to having to make two. I don't know why this last purchase was set up that way. But I am coming on here to express that their website it awful. It is always coming up with a 500 error, which is something simple that they can fix on their end. I've called them several times and told them that their site keeps popping up with that error and I'm told it's my browser. It's not. I've used several. It's an internal server error they need to fix, stat! I am a very visual person and I NEED to be able to see how much I've paid and how much I have left to pay. PLEASE ZIBBY, get your IT people on the ball and get your site fixed! The old site was great, no issues. But the updated site is bad and will result in lost business if it's not fixed soon!
We are responding to the review above and apology for any inconvenience the consumer may have experienced. We have attempted to contact the consumer but were unable to directly speak to them to resolve their concern. Our goal is to provide an exemplary level of customer service to all consumers and ensure that any concerns are addressed in a timely manner. Please feel free to contact us at so we can provide additional help or answer any additional questions or concerns.
I leased an 800$ laptop. My payment is supposed to be a recurring payment of 65.85 every two weeks on Friday. My last payment was on July 2018 for the full amount. I check my bill for the second payment of the month due on July *** 2018 and my due amount was double for no reason. I was not going to pay double for no reason so I emailed their customer supporter with my account information and my problem and awaited a reply. It said it would be 24 hours... It is now several days later and a late fee, several emails as well and I have heard nothing. I went to make at least a payment for what SHOULD be due and Zibby won't let me do that it just keeps saying invalid payment. This is not the first problem I've had with billing with them. EVERY time I go to make a payment something goes wrong. Now I'm behind on my bill, I can't make a payment, I can't get in touch with anyone and I'm at risk of ruining my developing credit... I am very frustrated.
We sincerely apologize for any frustration related to your payment amounts due. I can confirm for you that your account is in a current status at this time. Your payment was received on time on July *** 2018. The next payment due on July *** was processed on July ***, 2018. If you access your Zibby account online to process a payment the system will show you the balance due on the account. This will include any previous balances due, along with your upcoming payment due. This would be the reason that when you logged in to make your payment you were shown double the amount due. As it would have been the payment due for July ***, as well as your next upcoming payment of $65.85 due August ***. I would like to confirm for you that your account is in a current status, with good standing, as well as no late fees have been assessed to your account. We regret that you have had a negative experience thus far and hope to be able to better assist you in the future. Should you have any issues in the future while attempting to process a payment, please reach out to us at and we would be happy to assist you with processing your payment at no additional charge.
once this company bought this account they are charging me more money then I bought the product for I bought it for 1100 dollars and some change now they tell me I owe them 1355 dollars and now they are telling me im late on payments how can I be late when they take the money out each week on a automated system they have my credit card on file its automatically withdrawn each week im getting tired of them doing this and now they are taking more money from my account its on there end not mine I have every transaction from my account that they have taken
We sincerely apologize for any frustration related to our Automatic Payment System, as well as any confusion related to the initial value of the merchandise selected. We have reviewed your account and confirmed that the amount drafted historically was not sufficient to cover the payments due on the lease. As this was a result of the Automatic Payment System, and not a customer error, we have credited the account in the amount of $4.78 to bring the lease current. At this time your account does reflect current with $0 past due balance and $0 late fees. We regret any inconvenience this may have caused. The value of your selected merchandise before sales tax is $1355; this is for a $950 mattress, $285 foundation - King (2 units), and a $120 bed frame. In addition to this a discount was submitted in the sum of $200 that brought your leasable total, before tax, down to $1155. If there is any discrepancy related to the cost of the merchandise you checked out for, please let us know so that we may investigate and correct the account for you. Currently you are leasing the product weekly with the option to purchase it from Zibby by utilizing an early purchase option. If you would like to buyout your account, discuss your payments, or have any further questions related to your Zibby Lease Account, please do not hesitate to contact us at and request to speak to a manager.
Zibby took out their weekly money with no issues for about 3 months. Then almost every Saturday I received an email telling me that I am over due and have a late fee. But they have my card on file and they are auto drafting off of that card so how am I late? After two months of this I told them they were no longer aloud to debit off my card, I will call to pay my weekly bill. Last week they said I owed $14. Called and got it fixed. This week I owe $21.91. Mind you I have never been late. I only owe $6.97. I have every single email the sent me telling me I am late even though I am on auto payment. I have every payment receipt. I highly recommend NOT using these people!!!
We are responding to the review above and apology for any inconvenience the consumer may have experienced. We have attempted to contact the consumer but were unable to directly speak to them to resolve their concern. Our goal is to provide an exemplary level of customer service to all consumers and ensure that any concerns are addressed in a timely manner. Please feel free to contact us at so we can provide additional help or answer any additional questions or concerns.
Called the company on June 11th to discuss an invoice that was received for a discounted price. Only reason I figured to try Zibby was the 90 days same as cash, to get a head start on a project. Customer service rep informed me that I would need to select the Zibby option and that they would adjust the price after, with proof of invoice. I followed through with transaction, then waited some days before sending the original invoice, as maybe Zibby would actually communicate with the company they are paying on my behalf. Sent my first email with account number, transaction number, and proof of discounted invoice on June 18th. Received a generic correspondence that stated a representative would either call or respond via email. No such event occurred. I sent a follow up email on June 21st and have yet to hear back from the company. Starting to regret the decision, as I am being charged the full amount, plus shipping when the new invoice(before purchase) was discounted $300+ and free shipping.
We appreciate the opportunity to respond to this review. We were able to locate an account for this customer within our system. However, we were unable to locate any emails from the account holder from the email address provided on the application. Upon receipt of this review from the customer we have reached out to the retailer and confirmed there was a discount given on the order. This order has now been updated within our system to reflect the customer's discount. We at Zibby sincerely apologize for any frustration you may have felt, or inconvenience this may have caused. The customer is still well within the 90 day promotional period and is still welcome to take advantage of this offer. If you have any additional concerns please feel free to reach out to Zibby at and request to speak with a manager directly.
I will be calling in to discuss my concern, since I've used the same email for my account through Zibby, Revdex.com, and the vendor I used Zibby through. By stating you were unable to locate any emails sent from my account is a bold lie, as I received a generic response with my first sent email. I did not receive a follow up within the 24hrs stated on the generic, automated response. I've sent in screenshots of the transactions, and would like the option to post pictures here. I logged in to my Zibby account less than 5 minutes ago, and no such discount has been applied. $2210 original amount(full retail) with a buyout option of $2342.60 is not discounted since my invoice shows $1915 from the vendor you work with. The generic response to my original comment wasn't the best idea, since Zibby has all my info and has responded to my email and could easily respond to the emails they've been ignoring.
I sincerely apologize that there are additional concerns relating to your order. An attempt was made on 6/26/2018 to reach you at the phone number provided on your Zibby account in order to resolve any concerns you may have directly over the phone.
We have confirmed that your order reflects a discount, as well your buyout amount is reduced in accordance with the discount. If you are experiencing any further issues related to your account, or your online account is not reflecting the buyout correctly, please feel free to reach out to Zibby at and request to speak with a manager directly.
They approved me for a new computer but then screwed me over later on. I had made payments online the day before due and never any issues until recently when I made the payment then they took the payment out again, charging me twice. I called for a refund and they told they might not even approve it and if they did it would be 7-10 days. That's is a bunch of crap and I need my money now. On top of that with general issues on there side saying I owe them money that I actually don't owe them. They are a shady business. Don't trust them.
We appreciate the opportunity to respond to this customer's concerns. The customer contacted us on 6/25/2018 to request a refund, this was the first request from our consumer to reimburse them for a payment made. On 6/26/2018 the customer's refund request was reviewed and approved, and as a result their refund has been issued. We are sorry for any inconvenience you may have experienced due to the additional payment processed this month, and we apologize for any frustration it may have caused. If you have any additional concerns please feel free to contact us at and request to speak with a Manager directly.
I used Zibby to purchase a gaming computer from ***. Without them, I wouldn't have been able to afford the lump sum. But when I saw "90 days, same as cash"... I jumped on it immediately. Zibby's customer service answered all of my questions before, and even after the purchase was made. I paid off my PC within the 90 day period, and I now own the item outright. There were no further fees that came with owning the item. If you are like me, and pay what you owe on time, or you can't afford a lump sum, and want to pay it off in 3 months, without hassle or interest... Zibby will be a great experience for you. If you don't make on-time payments... It might be rough for you. GREAT for me, though.
Thank you for your feedback! Here at Zibby we pride ourselves on being able to offer our customers an alternative option to obtain the merchandise they need, without having to pay the full cost of the product upfront. We would appreciate the opportunity to work with you again in the future. If you are ever interested in opening another account with Zibby, please feel free to visit a partnered retailer or give us a call at and we can assist you in addressing any questions you may have.
I used Zibby to purchase a Lenovo Yoga laptop and it was a great experience. As it is well described, Zibby gives you the chance to lease to own the product if payments are received on time and they accept any amount during the 90 day period. I did just that and was able to own the product seamlessly and without issue.
There was some technical issues in the middle of the lease but the issue was quickly resolved by customer service and now I proudly own my Yoga.
As someone with fair/poor credit, I appreciate and thank Zibby for being straightforward, and giving me the chance to buy a laptop that was much needed for work and personal matters. I would def. recommend Zibby to my friends and family. For those with issues, the contract couldn't be any clearer if you don't pay on time or if you pass the 90 day period. Thank you, thank you, thank you Zibby
I bought a mattress and this was the credit company they went though. They hold money in a separate account they take money out of your bank account whenever they feel like it this way of doing business should be illegal. I'm paying three times more for a mattress. I will never go though this credit company again.
We are responding to the review above. Zibby does attempt to ensure that our customer's have the ability to obtain ownership of their merchandise. The customer leased property from Zibby using a no-obligation lease purchase agreement, regulated under the Rental-Purchase Agreement Act. While this customer is leasing merchandise monthly she does have the option to purchase the merchandise from Zibby at any point in time by utilizing an Early Purchase Option to reduce her total cost. We apologize for any frustration regarding your lease account, but would appreciate the ability to address any concerns you may have. Feel free to give us a call at and request to speak with a manager directly.