Katapult

I financed a mattress through Zibby. I became unhappy and wanted to return the bed. The mattress company was awesome with helping in the return process. Basically the company told me to donate the bed. In the meantime the refund process meant the Zibby payments would be frozen. As I work many hours and everyday life about 2 weeks and I finally was able to have the mattress donated. That’s when Zibby tried saying that I owe them money because I still had possession of the bed. They are a complete SCAM! Don’t use. Avoid.

I am a single parent and was in need of a chromebook for my child for school and needed to make payments. I also needed a new battery for my previously purchased laptop and started a second lease through Zibby. I found Zibby through Lenovo and went ahead with both of my lease to own purchases. WITHOUT my authorization, after I made my first payments on the first lease, they started charging my account automatically. When I called in, they said it was in my lease. Being a single parent working multiple jobs and working on a graduate degree, I don't have time so I let it go. However, finances tightened after a 6 months and I needed a month reprieve from the multiple payments. I was at work and contacted them through their online chat. I was assured the payments were reset to manual only, on both the leases I have. The next month, 4 payments were taken from my account, 2 of them AFTER I called in to cancel the automatic payments. I was AGAIN assured the automatic withdrawals for both leases were cancelled and I would need to make manual payments. AGAIN!!! The next month the payments were taken out!!! Every time I call in, there is an excuse as to why the requests were not honored. I have had to go as far as closing my account to have control again. Each month they have taken payments while I've worked to get caught up, has set me further and further behind and leaves me without food to eat so that my child does not go without.

On January 12 2017, I purchased a refrigerator from sears through Zibby and when the item was purchased I included a 5 year master warranty protection. Since December of 2018, I have an issue with the refrigerator that required the refrigerator to be checked by a technician. When contacted Sears, Sears had no records of any warranty purchased. When contacted Zibby, Zibby stated that they contacted Sears and stated the following "It was a pleasure speaking with you today. We have confirmed with Sears that the following item 72009 22 cu. ft. 33" French-Door Bottom-Freezer Refrigerator w/Internal Dispenser - Black model number ***, is under a 5 year In-Home Master Plan as of 01//2017. The reference number for the warranty is *** I hope this helps! " Then they stated "The phone number we contacted Sears on 04//2019 was we spoke to Bobby and Julian. I will make sure someone gets to this quickly!"

I contacted sears with the reference number given by Zibby and accroding to sears they have records of the purchase items but there is no records of any warranty being purchased. After much argument with Zibby regarding this matter, and since there is no records of any purchased warranty that I fully paid for plus tax and interest, I requested that money taken fro a bogus warranty be returned including tax and interest charged. Zibby has refused to refund money charged to me for what appears to be a fraudulent charged on their behalf.

I have an account with Zibby. Zibby gives 3 months to pay off the financed items before charging interest. I am within the 3 month buyout option. I have an online account where "today's buyout amount" is CLEARLY listed as $394. When I called to inquire about how much my buyout amount was, they first said $518, so I told them to check again. Then they came back and told me $470. I sent them a screenshot of MY online account on which it states that my buyout amount is $394. They told me that I had to pay $470, even though I already showed them what THEIR website tells me MY buyout amount is. How is it there is no documentation on my online account about this extra $76? My only online information is that my lease amount is $699 and buyout is $394. They refuse to honor their online amount. They insist that I pay $470. It's not to be the fault of the customer that they are providing inaccurate information. If my buyout amount is $470, then my account should reflect so.

Ordered tires for my wife through this service. Paid $45 fee. Can't get ahold of them. No shipping confirmation. This was 2 weeks ago. Definitely will not use again. Want my money back. This service is a scan. Do not use!!

On May ,2019 they took $321.83 from my account with no reason or authorization. I have no account with this company and they say I have to dispute charge with bank yet agree money should not have been taken.

Do not use zibby. I repeat DO NOT USE ZIBBY.
I placed an order at *** and the option of using zibby popped up(today I found out *** doesn't accept zibby anymore because too many customers felt scammed) . I received the merchandise,, didn't like it and returned it to ***. Before I mailed the return I contacted zibby and was told to email them the return tracking information. I did that and then they said they couldn't close the account and refund my money until they received confirmation from *** that they received the returned items. I received an email from *** saying they received my returned items and issued a refund which went to zibby. Zibby is still saying they are waiting for confirmation from ***, even though I sent them the return tracking information as well as the email from ***
Its been over 30 days and this is still not resolved. I'm still waiting for a credit to my account and confirmation that the zibby account is closed.

I was supposed to receive a refund of 133.48 from this company for payments that I have been paying towards lease. Instead of giving refund they instead withheld it and claim that they have instead lowered the lease amount. They have also been overcharging my card for agreed payments. I was making $135. payment weekly but last week they charged $406 towards my card. They have also been charging my card twice a week for $135 even though that was not in the lease agreements. They claim that I have not been making any payments towards my lease when I have several bank statements that prove otherwise. I am currently having my bank disputes these unsolicited payments that they have been making towards my card.

On April *** I was approved to use Zibby's leasing for *** When I went to finish my order and press submit the order did not go through. I Contacted zibby and they had put me on hold to contact *** to see if the order was processed or not the woman came back on the phone and told me that it did not go through and they would have to cancel my order. I have contacted zibby numerous times after that to try and get my refund of $72.65 I even spoke to the supervisor and she advised me that I have to wait for my refund. I have included emails below from all conversation via email with Zibby

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.
Subject
Information regarding your Zibby lease
Response By Email (DerrickJ) (04//2019 11:10 AM)

Been trying to purchase a bed from winkbed, through zibby. Zibby told me "since your address is inactive in our system we cant register it for the lease." We have been getting mail at this address for over a year, how can it be inactive in their system if the system is linked to the postal service? They need to fix their problems or lose customers

I applied for a lease, was approved, made my purchase, gave them payment and received my payment plan information next day I was told my ordered was cancelled but not given a reason why. When I first reached out the the company they told me it was on Zibbys end and to contact them. I reached out to them and got nothing but the run around and then was told I could not be offered a lease at this time...with no explanation and they still took my money...and continue to give me the run around...

I was a first time customer and I tried to purchase a *** laptop, I even paid the initial 45$ ... just for my order to be cancelled by lenovo.. I spoke with several CS representatives at both *** and zibby they both told me different things, I went on to order again per their recommendation my order after taking the money out was cancelled again because it didn't pass a security check from lenovo. I asked to get my money refunded they refused and said the initial money you pay is non refundable, I asked for them to delete my information from their systems because I NEVER want to do business with them again nor do I want a family member or friend of mine to do business with them again they said they can't do that. I told them it doesn't say you can't delete my information in the terms and condition the guy says well it doesn't say we can either. Why are these people still in business, they are scammers!!!! shut them down!

I have been in contact with this company numerous times to find out why they are telling me I am late with my payments, I have been told by one of their
representatives when the payments e presented to my bank at midnight the date that it is due the payment should be withdrawn right at that time.
I have spoken to the representative and informed him that my deposits are posted to my account at about six in the morning he keep on insisting that the payment should be taken out at the same time. He also insisted that my payments are late only to find out that they make a second attempt the same day.
With that being said how am I late with my payments. He also insists that I can not make an early buyout payment.

I went online and put in for a Wayfair account they gave me Zippy's I was approved for 1800 I saw three items that I would like to own I tried using it and it got to the last part that says I need a 6 digit code and Zippy's have to text it to me I tried 6 no response I also talked to four or five representative they tried and the text still will not go through now I have an account open for $1,800 on my credit report I can't go anywhere else to get any furniture and I can't get their merchandise because they keep saying if they have a technical problem and it would not text me a 6 digit number all I ask for is to get the merchandise it has been a month now one of the representative said that this never happened before and she couldn't fix it at all she tried herself for 1 hour and the text still did not come to my phone I went to the phone company I tried turning my phone on and off they says nothing is wrong with my phone I just cannot get a text of the six digit number from them to get my merchandise I would appreciate it very much if they would find out the problem and correct it I have to call them over six to seven times and I'm not doing it anymore

I placed an order through Wayfair which was cancelled on 4//19. I paid for the order through Zibby. Despite the order being cancelled via Wayfair Zibby has not refunded my payment nor ended my lease.

Unauthorized transaction. No consent made by me to draft from my personal account. No voicemails/other communication left before performing this action.
Their version of "an attempt to collect a debt" includes calling from an 800 number, and hanging up after not reaching me. Then, proceeding to draft from an account they had no permission (by me, the primary account holder) in doing so.
What I have agreed to for payment, was having them automatically draft from my account, $53.00 per week. Until it's paid off. They gave me the option to buy outright, did not opt for it. So I'm paying them every week. They just debited my account the standard $53.00 YESTERDAY. Meaning, they just received money from me. I am still actively paying on my account. TODAY, they decide willingly, without my consent, to debit a random $69.20 from my account. Not once did they communicate to me that they wished to do this. Not once did I consent to this payment.
Worse off, I called to see about this random charge. They stated that it was "their attempt to collect a debt" and that "they tried attempts at reaching me", for which I never once received anything from them. Not one email, not one text, not one voicemail. Not one single WORD was used in the attempt to collect a debt. They explained that they "called me several times" , for which they hung up every attempt without leaving a callback number, and therefore I had no way of knowing who to call, or that my account needed such attention.
After 45 minutes, I jumped from associate, to supervisor, to another supervisor. I explained to all 3 that I would happily make a payment arrangement going forward to give the needed attention to my account when I received my next paycheck, but that it was an unauthorized transaction and I request a refund of $69.20. They were not receptive. The entire reason I am in this mess now is because their act of communication was unprofessional, and their "attempt to collect a debt" was unauthorized.

The WORSE REVOLVING ACCOUNT THAT I'VE EVER HAD!!!! THE CST SRV REPS ARE NEVER ON THE SAME PAGE IN REGARDS TO ACCOUNT INFORMATION (PAYMENTS, BALANCE, PAYOUT AMT) THEIR PAYMENT SYSTEM CONTINUALLY PROCESSES DOUBLE PAYMENTS AND IT TAKES TWO WEEKS FOR MY MONEY TO BE REFUNDED... WHEN THE REPS RUN OUT OF ANSWERS THEY JUST HANG UP ON YOU.. I WAS TOLD THAT THEIR SYSTEM THAT THEY SEE IS MORE ACCURATE THAN WHAT I CAN SEE WHICH IS WHY THE INFORMATION IS DIFFERENT FROM WHAT I'M BEING TOLD BY CST SRV OPPOSED TO WHAT I SEE ON-LINE.. I WAS LIKE WOWWWWWWW!! SO YOU ALL DON'T THINK THAT IT'S IMPORTANT THAT BOTH SYSTEMS CONVEY THE SAME INFORMATION SO THEREFORE EVERYONE'S ON THE SAME PAGE?? HE KEPT ASKING IF I HAD MY CONTRACT, READ YOUR CONTRACT... SUPPOSEDLY ESCALATION TICKETS ARE SUBMITTED IN REGARDS TO SYSTEM ISSUES AND SUPERVISOR CALL BACKS.. I NEVER GET THOSE CALLS... THIS ACCOUNT HAS BEEN NOTHING BUT ISSUES FROM DAY ONE!!

ATTENTION DO NOT USE THIS SERVICE. My wife and I signed up for a furniture lease through Zibby and the agreement was the payments would come out bi-weekly on payday. The only payment that ever came out in a payday was the first one. Other than that, they seem to just take a payment when to want and will take them on off weeks as well. Recently they didn’t take a payment for a couple random weeks and then took a large lump sum all at once, all without our authorization. When contacting customer service they had told me they had issues with their billing system from time to time. Terrible company to use and they do not hold up to their end of the agreement. They even sent me and email saying I paid off my lease after only a few payments. They just don’t have it together and will get you in a financial rut if your not careful. It’s nearly impossible to adhere to a budget when they take payments whenever they choose without you authorizing them. Will never use them again. 1 Star is given because 0 stars is not an option.

I placed an order on wayfair using zibby for a few big ticket items. One item, a rug, I returned because it looked nothing like the picture. This return was processed almost exactly a month ago by wayfair, but I still have not seen the amount refunded in my zibby account. It's a 300 dollar rug and I keep getting the run around. Wayfair has been really great trying to help me, but at this point it's out of their hands and they recommended I escalate the issue because this is not normal to take this long for a refund.

Used Zibby to finance a set of tires. before the tires were shipped, I realized they were the wrong size. so I contacted the retailer as well as zibby who worked together to cancel the order. the representative from zibby stated in the online chat that she would refund my payment because of the fact that I wanted to reorder the tires in the appropriate size. That was 4/. Today is now the ***, and zibby hasnt refunded anything. they make it difficult to contact them directly and the online chat is the easiest way to get in contact. they did not email me the transcript of the conversation like most companies that utilize this sort of feature. so im a little frustrated. I did read later that the initial payment is nonrefundable. however the zibby representative said she would refund me because I want to re order the tires just in the approprate size. NOW I feel like a neglected client.