Katapult

When the lease was originally started the payments were set to auto draft, the drafts were taken out before my pay date and causing billing issues. I attempted to contact them to change the date and they stated they can't and would turn off auto payments. That is not the case and multiple times they have take more than 1 payment automatically, as well as when I attempted to pay them early they would still auto draft.

I woke up this morning checked my banking app. I saw that this company had withdrawn 103.63 4 times from my account. Which put my account balance $200 overdrawn. I called them they told me it was a computer glitch (this is the 2nd time this has happened to me) I asked them how long it would take to fix. They told me 48 hours which leaves me in an incredibly tight spot due to being unable to buy groceries/get gas to go to work. I asked if they where going to cover my overdraft fees due to this being an error on there end . They said they would submit it to a supervisor to see. They also said that they could compensate me for the trouble by offering me a settlement...continuously trying to get me to choose to buy out my lease from them instead of trying to fix this situation. I feel like they're using this glitch, if there even was one, to try and pressure and scam people into buying out there lease.

I opened a Zibby account in February 2018 for a Ghost Bed mattress that was $875.00. Now, almost $1900 in payments later, they sent me a payoff confirmation on Febuary *** 2019. Since then, they have withdrawn an additional $370.80 UNAUTHORIZED. They are refusing to refund me these funds stating the payment was collected to "get my account up to date" even though it should be in "bought out" status.

After speaking with a supervisor, they said "maybe you'll get a partial refund in 3-5 days". MAYBE?!?!

I am paying sales taxs on each payment. I paid sales tax with my deposit and now on my first payment. Just paid 200 to make my total go down by 6 dollars. The amount total is 1688 for a furniture set paid 600 down (taxes on 1688) and today I made my first payment and the total sales tax was added again.

I paid to Zibby $1458.00 in payments on a contract lease totaling $1261.00 . Lease was started Oct *** 2018. I made double and triple payments in 4 months and not always because I wanted to but because they had billing system issues. So now that I'm inquiring on the status of the least on Feb *** 2019 I am told I STILL owe them 24.00 ...smh. yep what about the $192.00 in over payments made BEFORE the scheduled dates that now total $1458.00

We selected a bed set at a furniture store local to us and financed through Zibby’s. Our furniture was NEVER delivered to us as the furniture store we went to gave us the run around for delivery. Zibby’s has contacted my spouse and I multiple times since opening the account in December 2018. Each time they contact us, we explain that the furniture was never delivered and they responded with “we will put in a cancellation and contact the furniture store to verify the cancellation.”
On February *** I noticed a charge from Zibby’s on our debit card for $333.xx. I immediately called to handle this but Zibby’s was closed. I called the following morning and spoke to someone and they said they would put in a cancellation note and for me to call back in the morning (it was a Sunday so the refund/cancellation department was closed) to go through the rest of the process.
I called the following morning and told them the same story and she said “we will put in a cancellation notice, the people in the cancellation department are in a meeting, but they will call me after to finish the process.” I did not receive a phone call back.
Two days later, my husband gets a phone call from Zibby’s requesting him to pay $83.xx since his account was past due. He told them the same situation AGAIN, spoke to a manager, and he said “he will put in the cancellation.” He also ASSURED us that NO MORE payments would be coming out of our account. I checked our bank account today and the $83.xx payment came out.
We are FURIOUS being that we don’t even have the furniture and over $400 has been deducted from our account!!

Initially I had did a lease with this company for a computer for my daughter. Around December all of a sudden there were problems with processing my payment. I was never contacted about it and only found out due to checking on the account to add a new payment method. Paid past due amount and February I paid another payment and failed on their end. Now I’m over due again. Zibby is claiming that it is my bank not allowing the payment to go through. I assured them that wasn’t the case. At that point, they wouldn’t help me any further. Very unhappy. !!!

This company continues to debit money out of my account illegally even though I have turned off the ACH debits months ago. I did this because they continuously took out more than one payment at a time. Each time I would call a custom service representative would acknowledge that it was an error, apologize and tell me the money would be refunded in the next week. This has been done on 3 occasions now. I am now going to call my bank so they cannot do it anymore. If customers have the option of turning automatic debits off, this company should not be allowed to continue to do this. After they debit the account they will email you confirmation to prove what they are doing. The company has not tried to contact me so I do not want to get that general response they have been giving everyone on here about we have tried to reach out to the customer. It’s *** They have poor customer service, they are stealing from people and preying on our bank accounts. What is the Revdex.com doing to rectify this?

Also, when I first signed the lease, within one week, someone called and asked me if I had received my furniture, a courtesy call. I informed her I did not. She informed me that I should not be making payments until I received all my furniture so she put the ACH payments on hold. I was still debuted on 11//18 and 11//18 even though the last piece of furniture did not come until the evening of 11//18. They are consistently in my account when they no longer have access. As late as today, they have devoted money from my account again illegally!

Everything was going fine till the last 2 months of my lease. They started to skip my auto pay days and then charged me double the next week's. My paycheck come in on Fridays and my auto deductions were on Fridays. My pay off amount was 160 in November and 200 in January. My lease was to be up on January ***. Which they screwed their payment up so that didn't happen. Which was on them not I. I called to clear things up and the lady ensured me that if I paid the 20 dollars remaining on my lease she would close the account down and Mark it as conplete. She also said she would disable auto pay and manual pay so they couldn't charge me anymore.. well a few days later I got another charge. So I call and that lady talked to her supervisor and he told her that he remembered me and yes it was indeed paid in full. The lady told me that the other lady forgot to switch the account to buy out completed. And she ensured me my payment would be put back on my bank card in 24-72 He's. Here I am almost 3 weeks later and nothing.. This company is ripping people off and when it's being taken directly from your bank account things can be missed.

Took 2 unauthorized payments from a card that belongs to my sister on my account I am not on autopay but they say they can charge any card that's been used on my account have chat transcript guaranteeing refund.

I was financed through this company to obtain furniture from three room packages in Houston Texas and the furniture never arrived. I placed the order on December *** and contacted zibby to cancel it. We are two months later and I still do not have my refund. The retailer will not give them a delivery date they will not give them a signature of who signed for it as they are saying it was delivered to me and it wasn’t that. ZIbby has reached out to the retailer more than three times and the retailer is not providing them with this information. All I want is my refund of $150 Because I do not have the product that I ordered

On 10//18 I opened an account with zibby to purchase a sectional from ***. I received the sectional late November. Per zibby’s contract I paid off the account prior to 1//19 in order to avoid interest. The couch turned out to be defected. I immediately contacted *** who stated the couch would be replaced withinin two weeks. On 1//19 I received a email from *** stating I would be refunded the full amount and the couch was no longer in stock. *** stated that there policy is to refund the ordinal form of payment which was zibby. I have contacted zibby 6 times and have been told I would receive my refund within 3-5 business days. As of today I have not received my refund. I have spoken with multiple supervisors. The last one was Nicholas who assured me that I would have my refund by 2/*/2019. When I called today I spoke with Davis in the CS department who was uneducated on zibby’s policies. He stated that they have a. Bucket of leases that has to be refunded and once they get to my name it will take 7-10 business days. After carefully researching zibby I have come to the conclusion that zibby will not be refunding me my money without some sort of legal intervention. These companies charge you high interest rate and late fees when you don’t pay on time. What is the penalty for holding someone’s refund? I think that a class action suit needs to be started.

This company Zibby has been charging my account over $20 dollars. I have BEVER in my life heard of or made business with this sort of company. I need to know who is scamming me before I make this a bigger deal than ever before. I cannot be losing money I have expensive health treatments to pay.

I made a final payment for the amount due of 529.99 and just before it went through, the company took out 45.49 and then the 529.99, which was fraudulent on their part. When I brought this to the attention of the company, I was told that the 529.99 was the amount to be paid after the 45.49 was taken out, but I submitted the payment to pay all of it the day before and the whole price was 529.99, which was the exact amount that I made the payment for. When I resubmitted proof, I was ignored.

Scheduled payments were missed on behalf of this company on purpose in order to force me to pay exorbitant interest fees on my lease. Company offered the opportunity to pay off lease in a 3 month period to avoid interest. Customer service claimed the missed payments were due to a “system failure” and I was not notified of this. I am now being forced to pay twice the amount of my set payments in order to finish paying my lease.

We overpayed and still telling us we owe 300 some dollars. Everytime I made a payment I get charged double and most of the time they never refunded so I believe it should be settled.

This company has taken payments out of my bank account and logged them as zero payment on my actual account. They have also tryed to take payments out exceeding the amount of the contract which most likely would have overdrew my account causing additional fees. They dont answer emails and the customer service reps can not help you with anything. Twice I tryed to make a payment over the phone and they said something was wrong on there end nobody ever got back with me. I can not even pay off my account and get rid of this terrible company because they have my account so messed up I have no clue what I actually owe and believe I will end up paying more than I owe. Do not use this company go with affirm if you can.ive never had these problems with them EVER! I only gave the 1 star because I had to fill in something.

They charge my credit card 45.00 twice and I don't know how ,why and for what . I don't know what business is Zibby .

I made a payment yesterday and then they took out an additional payment without my authorization today, this is the second time they did this. Last time they reversed it this time they said they can’t but they’ll review my refund , you took my money without authorization this is illegal. I am nit on autopay

Went into contract with them paid a 45 initial payment but changed my mind about the item.Called them back within 3 hours explained the situation and was told it was fine as it did not go into processing and the initial charge would be dropped as well as the credit line would be reimbursed.All went well made another purchase paid the other 45 Initial payment which posted promptly but I still had the previous 45 payment still in pending ..days later it posted so paid a total of 90 when it should have been 45.Contacted the business and was told yeah you refund is not approved I informed the no where does it say it's non refundable and the only thing you contract says is any ADDITIONAL payments may not be refundable.The supervisor Frank was very rude was like well you aren't getting the 45 dollars back to which I informed he I will make a claim with my bank and get the money back cuz you are in the wrong as well as you will be put on a block list and any further payments will be declined ....he was like that's ok ..