Katapult

This company is a joke. I thought I was done with this couch payment I received thru ***. The sofa was 1,000 after taxes. Today I was told that I was charged 65% since I din't pay within 90Days. I have spoken to the Customer Service members once a month. That never came up in the conversayions. I could have ordered a custom couch for that amount. Buyer BEWARE!

I made a $45 deposit that has not been returned

I was given a credit line at zibby for 2400 upon using the credit at *** I was told that I would have to cancel it because of some of the items not being available. Once I cancelled the order with *** I was told that my credit limit would return to 2400 and I will receive my $45 down payment back. This took place on June 1st 2019. Knowing that it will take some time for things to be taken care of I gave zibby a call after 14 days. I was told that the order hadn't been canceled and they had to receive a cancellation notice from *** so my first payment was due. I express that I did not have any merchandise so therefore I shouldn't have a payment due. Even though I had spoken to someone about the payments that were due I still received numerous collection calls from zibby collection department. Each time I express to the caller that I had no merchandise and that the order was canceled. I called it be back 7 days later making it 21 days since the cancellation and they still hadn't process anything. I still was in collections in receiving the numerous phone calls from the collection department. Calling zibby once again or the 6 time I was told that they still hadn't received all the information from *** regarding the cancellation. Upon hearing this I called *** the *** representative was very thorough and helpful and solving my problems with zibby. The *** customer service representative ask permission to call zippy on 3 way call. Upon giving her permission we proceeded to call zibby and speak to a customer service representative and *** customer service explains that everything on there and had been done and that zibby customer service was now responsible to solve this problem. Zibby customer service agree and stated that it was a third party department that handled cancellations and they had not been updated with the information as a this day. As of today July 21st 2019, I have yet to receive my $45 deposit back from zibby and continue to receive calls in efforts to collect a debt that I do not owe because I have no merchandise.

I made an overpayment; When this is done rather than the company “Zibby” applying the over paid amount to my account it is held In what is termed “ suspension.”

I checked my account and was aware of the amount of $25.00 was being held in suspension, as it had been held for a few weeks. I called Zibby and requested the funds that were being held in suspension be applied to my account. That was not done. The funds have not to this date been accounted for.

I have attempted to get resolved via phone -( no one picks up my call.)
I have attempted via Chat- both times the chat was “Disconnected” with no call back, no email, no follow up response whatsoever.

The company drafted a request to my bank for the weekly payment, which the company is stating was late because the initial draft was not honored.

The company had enough time to remove my account from Auto pay as was my request on the date of
July *, 2019. The company was requested to apply the amount that was held in suspension to my account; And, In doing so would have eliminated the problems all together!

I have emailed them numerous times daily- there has been no response other than an email stating someone will contact me within 24 hours. Well more than 96 hours have surpassed since my inception of the ordeal. All I want is the $25.00 either applied to my account, or placed back in suspension. Zibby canning take a person money from them and offer no explanation!

I am writing to report issue with Zibby refund. A desktop computer purchased with Lenovo on/about June , 2019 was returned to Lenovo due to defect. Zibby is the 3rd party vendor who receives payment. Prior to deliver of product, we paid initial $45 in addition to 1st payment of $134.00 weekly contract amount. We had no idea 1) the shipment would take long to receive ; 2) the product would be defected. We immediately notified Zibby and Lenovo of issue. Zibby notes account and put stop on auto draft payments. We were informed that once Lenovo verify items were received in their warehouse, Zibby would issue refund. As of today, July *** 30*** we have been challenged with trying to get our refund from Zibby. We have been going back and forth with Zibby and Lenovo due to their lack of communication between each other. This is unacceptable on so many levels. As result, Lenovo has sent us email verification that Zibby have been notified and has even refunded Zibby on their end. I have attached a copy of Lenovo letter below. I just want this issue resolved. I have never experienced anything like this. To make matters worst, Zibby has account flagged for overdue payment. We don’t owe the anything. We don’t have any product from Lenovo in possession because it has been returned and verified by Lenovo. Zibby needs to do better with communicating with vendors and customers as well as maintaining proper records and follow policy as it relates to federal law and guidelines.

CREDIT CONFIRMATION

This company is a FRAUD!! They have over charged me on my payment arrangement. I have spoken to them twice and sent an email an was promised a return of the extra charge. 6 days later and no credit to my account. Beware and stay clear of this company!

Purchased a laptop from PC Richards and financed through zibby. Upon realizing the laptop was not going to work for what I need it for, zibby told me to return it to zibby via a prepaid shipping label. They said I'd no longer be charged for it. I made that call on June *** They sent me the label on June . Due to work, I was unable to get it shipped off in the time frame allotted. As instructed, I requested another label. Never received it. Zibby then began calling 5+ times a day to "collect a debt." But when I answered those calls they either couldn't hear me or there was nobody on the line. I was harassed by close to 100 phone calls. I contacted zibby MANY times in regards to getting a new shipping label. They never once answered the phone in a month of me calling.
On July *** I received an unauthorized bank draft for $90.75 from zibby. I called them 4 times. No answer. I called my bank and reported fraud. Then called zibby back and someone actually answered. I was told they'd send me a new label to return the device, and they would refund the charges to my bank. I then get put on hold for 5 mins. The lady comes back and says no new label for me, and no refund, as I never contacted zibby. That is a total lie. I contacted them more times than I remember. I cannot believe they're getting away with illegally taking money from people's Bank accounts.

They are scam and big lie....they charge $45 for transaction fee and additional 5% of your total purchase which they never mentioned when I asked them the time frame to pay off to avoid high interest rate....u wld end up paying 3x the total amount of the item purchased....people run far from Zibby they are SCAMMERS!!!SCAMMERS!!!SCAMMERS

For the past week I've been trying to order something through Wayfair and was approved for $1800 from Zibby. When I try to place the order it's constantly saying FAILED TO SUBMIT INFORMATION, PLEASE VERIFY PROVIDED DETAILS AND TRY AGAIN. I now have an open credit with Zibby that's effecting my credit and I'm not able to use it. I've contacted Zibby several times and they keep blaming Wayfair. Wayfair states my account with them is fine.

After being put on hold for 20 minutes they wanted me to do a survey like the call was completed but no one ever answered the phone

If you trying to actually call their customer service you will not get through to anyone even if it says press one to do a callback you press one nothing happens if you stay on the phone over 20 minutes the phone call will cut you off then you have to call back and start all over again it says that they are experiencing high call volume is but as my fourth call today running up to 20 minutes and having them cut me off seems to prove they just don’t answer the phones

I filled out the form using my information only and they have somehow took 3 different payments out of his business bank acct. how the hell does that happen??? Could you tell me? Seems very shady to me.

I made a lease purchase on June , 2019 through the company. I paid for the delivery and found out the company which I believed to be an online retailer was a local retailer with a business over a 100 miles from me. I cancelled the order and requested a refund both through Zibby and the retailer. Staff at Zibby assured me the lease would be cancelled and I would receive my refund in 5-7 days. I then made a purchase with another retailer, the same day (June , 2019) and it was approved then cancelled 5 minutes later by Zibby . I believed the cancellation was made in error as a result of my earlier purchase. I contacted Zibby again and they said it would be resolved. The company assured me I would not be billed for the lease and my money would be refunded. To date I have not received a refund or my leases. I would like a refund of all money paid for the leases for a total of $196.99. It has been over 7 days since the refund/ cancellation.

I would like to start by saying the first time I went through Zibby I didn't have any major issues with them so I decided to use them again. Let me start by saying that I know the 45.00 initial payment is non-refundable but in my case it should not have been and I'll explain why I will NEVER use this company again. There are other leasing options and let me say if an item from a particular place is not available for leasing it advises you of such during checkout as it should before any payment is taken. With Zibby however that is not the case at all. I tried to purchase a drone from *** which is one of the Zibby approved stores. When I went to checkout my card was charged the 45.00 plus shipping. I waited for 2 days and the order just said pending and nothing more. I finally called *** and they said Zibby does not approve leasing for drones. So basically this information was not stated anywhere and in my opinion the transaction should not have even been processed. So, my card got charged even though they know this is not an approved product. I can see keeping the 45.00 payment if this were my fault but it clearly was not. I had called and spoken with a supervisor (or so they claim) and I was advised yes we should have it stated on the website if there are products we don't approve (blah blah blah) but we can't refund your 45.00. They willingly take money for products they don't support and basically they are stealing from people. I can't imagine that I am the only person this has happened to and just think of all the money they are pocketing for this very reason. If I need to use a leasing company again I will deal with ***.

Zibby isn’t any different from any other loans out there! I was approved when no one else would approve me
I am only speaking for my self...all of their representatives are very nice to talk too! Only thing I noticed Zibby don’t report your credit sores unless you write in to request them too I suppose...if the payments isn’t in good standards I’m sure you would be reported in credit bearu ASAP which should be report if it’s in good standard or not! Pay the loan off within 90 days is best with any loans! Thanks Zibby!

I made a purchase through *** using my Zibby line of credit. Once I seen what the payoff cost would be, I immediately cancelled the purchase through ***. I made an initial $45 payment on the order. It has been almost a month and Zibby continues to lie stating the chargeback cannot be completed because the order hasn’t been cancelled. I contacted *** and everything on their end was taken care of within 2-3 days. Zibby has stolen my $45. This is a fraudulent company that steals and preys on people in less than ideal credit situations.

Ordered furniture on 4--19 was not delivered until 5-*-19 company agreed they made a mistake in billing me prior to 5-*-19 and stated they would readjust my payment schedule to reflect the corrected delivery date. I have since made all payments on time but the company has processed four late payments of $75.00 each due to their failure to readjust my billing cycle to reflect the 5-*-19 start date. Have made repeated calls most recently on 6--19, 6--19, 6--19, issues have still not been resolved a company.

This is just an overpriced way of stealing from the poor for things they desire to have. My daughter used some information and did this and used my account and guess what she is paying 4 times the amount. Can you really go to bed happy with yourself or do you kind of feel ashamed. This company is . Work hard and save your money for what you want...….
Wishing I could give zero stars. Like you give zero care for people.

Got preapproved and when I selected a 100.00 item noticed that when payments would be complete I would have paid 250.00. Ppl please be careful. If you have to pay for an item 2 to 3 times it’s not worth it.

They are frauds and liars they charged my card without my permission do not lease from them they double bill you