Katapult

I placed the order on 10/6/2023 with lenovo using katapult finance. I was charged the initial payment of the lease. I then proceeded to request a cancellation of the lease as there is no confirmation of an order with lenovo. 10/10/23 I reached out again to katapult to see if there is an update on the cancellation and they said they are still waiting for lenovo to confirm. I do no want to be scammed and be charged for nothing.

To many issues trying to sign in, fixing shipping address, and not a real person to speak to.

Katapulk comparado con Supermarket23 or otras companias que se lucran de la situacion existente en Cuba, tienen un mal servicio en general y de pesima atencion al cliente.
Ordene un pedido el 4 de Abril y aun no lo han recibido, el chat virtual que es lo que ofrecen como contacto es impersonal. El envio tiene un retraso con ninguna explicacion solido al respecto y sin una fecha aproximado de entrega y sin un email informativo al respecto.
De esta forma brindo mi opinion personal al publico, especialmente a ese cliente q lea esto y este en la misma necesidad mia de que su familia en Cuba coma y de recibir el envio en el tiempo predestinado por la poliza de la compania.
Lo que le recomiendo es que compre en otra lado con mejor atencion al cliente y mas efectivo ya que es lo minimo que merecemos al pagar costos tan elevados en el mismo.
Para los de Katapulk y su atencion al cliente que vayan a contestar a este comentario les dire que no es necesario que lo hagan pues ya les envie un correo y use el chat en vivo. Ahorrence en dar una respuesta professional aparente por este medio para los demas , sin embargo; hagan mejor su trabajo que bastante caro son los alimentos basicos, envios y bastante productos de donaciones q venden a el triple de sus precios originales jugando con la parte financiera y emocional de familiares en el extranjero y la supervivencia de muchos en Cuba; para que al final brinden un servicio mediocre con tal lucrativo negocio.

I had paid off several accounts with them , I had a few more, I was off 7 weeks with Covid, So money was not in account for them to withdraw. SO, They withdrew from another bank account that they had on file, without my consent. I reported the fraud to the bank, they refunded my money and sent a report to the Feds for further investigation! I get a call from katapult today. And o told them I could no longer trust them with my financial information, and that I would mail certified funds and the guy hung up on Me. As well, I had notified them by email and sent copies to my 2 banks that said I was withdrawing my authority to debit from my account for any balance. And they’ve debited my make account twice since then. I will let the feds handle them. They will probably have more influence than I

I have been trying to fulfill a Lenovo quote with Katapult financing for over 2 weeks. I applied initially and was approved for 2500. I went to check out, verify information and hit next to proceed. The blue circle just kept scrolling (sometimes it would take me back to the screen to verify address). I contacted Lenovo reps via chat more than 3x. I was directed to Lenovo sales (opt 2). No resolution on their end and redirected to Katapult. Contacted Katapult chat. Go through the same checkout steps and experience the same issue...blue circle to nowhere. Katapult said the issue is on Lenovo's end. So I head back to Lenovo (chat and phone). A Lenovo rep said there was an issue with the Financing side on their end. They're aware and will notify me when the issue has been resolved. 3 days with no response other than emails about their sales and I go back to them via phone. After being disconnected, calling back and receiving the same rep, a very informative and poliite gentleman, finally said the issue is on Katapult's end because Lenovo had a huge issue with them the day before with financing. He said to go back to Katapult, explain the situation to them again, and ask that they tell me all the details EXACTLY as they have it, character for character, to make sure the information is the same. Two more Katapult reps later, cleared all cache, tried incognito browser, different browser, different devices. Found out some information was incorrect (Apt # vs just the #). That was corrected and still I cannot check out! Then was told the income information was incorrect. A digit wrong. But somehow I can't correct it through Katapult. The only solution offered was to use another supplier or I can reapply next month when the offer expires to update the information. I don't need the laptop next month. I start classes in a week! And my quote is not with another vendor, it's with Lenovo! How is it that I cannot access my personal information on Katapult to make sure it's correct? Do you NOT want my money? If I could afford to dish out all of it in one shot I would've. I chose finance to make small monthly payments that would also enhance my credit score. I am very perturbed by this.

So basically at first I only had an issue between Wayfair and katapult bc the items I were paying for were on backorder for 6 months. I needed the items so of course rebought. Then they told me I can not return the original as I would not get the money I already paid to them. (Over $400) I've read a million reviews that sent items back and didn't get refunded and they think I'm stupid enough to do the same! Worst company ever, nothing but a scam. AND THEY DO HARASS YOU!

I’ve been going back and forth with this company for WEEKS now to resolve the error they made on my lease agreement. I previously purchased items through *** (former name), while living in Chicago. This time around, I moved to Michigan and went ahead to purchase more items through *** - Katapult. Katapult refused to update my address information if I didn’t have a utility bill / ID in my new address, which I didn’t have yet since I just moved there. They have been charging me an entire 10.25% in tax Based on Chicago on my purchased items for months now when it should only 6% for the state that I live in. Once again, I’ve been going back and forth regarding the extra charges on my account and they just play stupid every time I contact their office, the issue is still not resolved.

I purchased a bed for $360.19 which I did buy out within 90 days. I was told by 2 reps that I overpaid because the $45 initial payment was supposed to come off the buyout. I did the buyout Aug 7 and have emails stating congratulations you own the item now. The rep told me he created a ticked get $45 back and refund will happen within 5 days. Aug 14 no refund so I called again. This rep tells me I still owe money. WHAT?! I took a screenshot that even shows buyout Aug 14 $-0.00. No, I don't owe as I paid $430.41 that was $360.19 lease agreement and paid within 90-day buyout. I will never buy using them again. Customer service is all over the place and tells you different things.

I purchased a mattress from Nectar that was financed through Katapult. The product and delivery of the product was great.

This financing came with a 90 day early payoff. This pay off date was 8//2020. I was unable to access their site yesterday. This morning I chatted with a representative for over an hour named Javier. Javier was pleasant and overall, I believed he tried to assist me. He honored a 7 day grace period so I could meet my 90 Early Payoff. While presenting the balance to me, it differed from the amount listed on page 10 of my contract. He quoted a payoff of $45X.XX, and my contract shows that it is $210.09. He could not explain this and said he would escalate the matter and I would recieve and email within 24 hours. I expressed being leary of this, but becuase he had a certain level of profesisonalism, I trusted him.

15 minutes later I did recieve an email, but only regarding the 7 day extension.

I called their CS department at 9:30 this morning. At this time I spoke with another gentleman who expressed the same amount owed and who could also not explain why my contract was different. I asked for a Supervisor. I waited for 30 minutes and nobody. I had to disconnect because I was at work.

I have now been on the phone for 57 minutes again with them, waiting on hold for my second supervisor. They agreed my contract was wrong, but blamed it on a tax error and referenced an email I recieved in the end of June. I accept taxes are owed, but at $6.29 addition per Davis, even at 24 months, it does not come close to the difference they are saying is my payoff amount. When I asked Davis to explain this to me, he again tells me the same thing I have heard all day. Nobody is wanting to own that the contract as written shows on page 10 that after payment 6, my payoff would be $210.09.

I’ve been trying to use katapult financing with *** and it hasn’t been going through.I went to use the live chat option to contact the katapult support team and when I described my issue after going through the process once as to ensure that it wasn’t an issue on my end he said he’d be right back then let the chat disappear and now I can no longer use the live chat feature it’s 5 pm in the afternoon est but it’s saying I’m out of their work hours which they list as 7am - 9pm CST. That’s within the supposed time while their agents are operating . Helping out someone who is just trying to use your service.

I thought I was paying $350 on a product and turns out to be double.Bring back zibby at least they did not take advantage of people who does not have enough cash to pay for it.I am not happy at all about a common that takes advantage of people! I urge you to please go and try other options first! This was a bad idea!!

Returned my item months ago. Still getting charged. One customer service rep said they received the refund from ***. Another rep said he doesn’t see it. They won’t make this right. Good for me, I have all receipts, and the refund ticket from ***.

I signed up for a lease with Katapult. I bought a Nectar mattress for $800. The lease I thought I was agreeing to was to pay $68 biweekly for 12 months until the $800 was paid off. I had paid roughly $550 towards the $800. When I went on their website to see how much I owed (which should’ve been around $250) it said I owed another $807. I contacted Katapult and they said since I did not pay off the mattress within 90 days my interest rate had increased to 65%. I had no idea I was agreeing to that, nor did they inform me, they simply said it was “in their contract”. Their website make it seem as if I would pay biweekly until the $800 was paid off. This company is scamming people, I would have never agreed to a 65% interest rate.

Stay away from them. 100 $ charge for nothing 0 stars

In the end I'll be paying $2200 on a $1000 product. With Covid, I have lost my job so they asked me if I can borrow money from my roommates or cut funds to pay them. I still pay as much as I can and I always pay the full amount due before the next payment but lately it has not been on the day. They've accused me of being almost a month late when I'm barely over a week late with my payment. They will harass you with emails, texts and calls making claims that aren't true. Its one big rip off with terrible customer service and I would leave 0 stars if I could.

In December of 2019 I signed a lease with Zibby for 36 monthly payments of $180.28 plus tax. For the past 7 months I have been paying $180.28 biweekly. Today I received an email stating their was a system error leading to my payments increasing to $198.30. On top of that while reviewing my contract and looking at payments I saw that I was charged $270.30 without my consent or knowledge. I contacted Katapult via chat and spoke with Keila who assisted me. She simply stated under number 5 from the contract it states plus tax. During this pandemic the last thing you want to read is a company has made a mistake and collected $450.58 within a week from you because you were too poor purchase the product in the first place and signed a deal with the devil. I would not recommend this company to anyone. You are paying more than double the price for the product and that is just simply a scam. *** on the other hand hasn't ripped me off or taken advantage of its customers like Katapult aka Zibby. These contracts by this company should be looked into and changed around where a customer isn't getting scammed.

I just got a call from Eloquent collection agency. They left a very threatening voicemail about me being attempted to being served. They stated that if I don't contact them today then they will be serving me at work. They stated that they were calling on behalf of Katapult and a debt that I owe. I had a payment plan through an item that I ordered on Wayfair last year. I lost a large chunk of my income and I honestly lost track of the payments. I attempted to return the items since there was a lease and they refused to take them back. I have not heard from the company via mail or calls. Like I said, it was my fault for losing track. I was making payments on the account until loss of income. I was told that I owe $1034 on the balance but I will be sued for $2758 (estimated). They are suing me for fraud but would not give additional details or a case number. They told me that I need to wait and receive the official paperwork from Katapult's attorneys. How did a commit fraud if I was making payments on the items. I will glady return anything else in question because I don't have the financial means to keep making payments.

Placed an order with Lenovo on May *. The main item on the order was incorrect so the order was cancelled minus $84.82 in accessories that was completed and delivered. I placed the replacement order on May *** for the correctly configured computer.
I was billed for the full amount of the original order. At that point it was understandable. I immediately talked to a representative who said the situation would definitely be resolved before my first payment was due. That day came and went and I made the first payment of $45+$191.35 (on a lease total of $84.82). Then I called again and was told to call Lenovo. Lenovo did a conference call between me and Katapult to inform them that Lenovo had sent the cancellation information and there should be no further billing for me. Then again, the next payment was due without the situation being resolved. So I made another payment of $191.35. I chatted with Katapult again. They said call Lenovo again. I did. Lenovo again did a conference call between the three of us. Still no refund.
Then finally, the contract was amended to show the items I actually ordered (contract attached). The binding contract lists a total amount of $84.82 with a 5% buyout within 90 days and showed that the contracted was completed and paid in full. At this point I had already paid nearly 4 times the value of the contract.
The payment details listed on my Katapult account show they refunded $178.16 (which I have no record to suggest that actually happened), but no change to the $191.35 + $45 I had already paid. I called again. The rep said the refund should have been issued and he'd submit a refund request. Still no refund. A month later (today), I did another online chat. The rep went back and forth about what the contract said and what the payments were and then said she'd issue another refund request. When I asked what would be different this time from the last rep who said the same thing a month ago, she said she's still with me and research. Then she came back to tell me I should call Wayfair (this wasn't even a Wayfair order). I asked if any of the previous 12 or more calls have notes on them since every time I call or chat, the rep treats this as if it's a brand new issue. She said she's still with me and researching. Then came back again and told me to call Lenovo. She acknowledged that the total contract was $84.82 and that I paid $191.35 + $45 but said no refund will be issued. When I complained that I've been through this a dozen times and that each time the new rep has no idea what the last rep said, I said I'd file a Revdex.com complaint. The rep again said thank you for your patience, I'm still with you and researching your question. Then came back and disconnected our chat without any further commentary.

I have repeatedly had difficulty with the customer service representative not being able to locate my account even after I provide my DOB and last 4 of SS# 3x per call. I also provided the home address where the product was delivered 3x per call. The representative wanted to scold me and state that my information doesn't match any account. I asked several times to be transferred to a supervisor and provided the detail of why I wanted a supervisor. That was blocked and the representative asked the nature of my need for a supervisor again. When I purchased my merchandise I gave the dates that I was to be paid and the frequency (which they verified before processing my credit application). The lack of comprehension and accuracy cause frustration and lack of confidence. No service recovery offered either.

Horrible service. I had placed an order through ***, the delivery address was wrong, so I contacted them within minutes. They said Because my item was financed through Katapult, they can’t change the address. So they canceled the order. The next day, I talked to two agents at Katapult. Both said they can not cancel the loan contract because it still shows active on there end. I have several emails indicating that my order through *** was canceled. Well the second agent that I spoke to said he can send an email to way and that’s it, and once the get confirmation then my contract will close, my balance will be updated and my $45 initial payment will be refunded, which will take several days he said. This is ridiculous. I will not be using Katapult ever again. All this drama just to change an address, that I caught within minutes after placing the order. Katapult you should allow change of address before an item ships. I shouldn’t have to contact the carrier AFTER it ships. Please, anyone reading this, DO NOT use Katapult, they are disorganized, and lack empathy and customer service. It should not be this hard to do a simple correction.