Katapult

These people are literally withdrawing payment after payment after payment. I filed a dispute for a refund. The lady told me 1-3 business days. I never heard anything from them. They took another payment again today. Three payments within one weeks timespan. The lady told me they are trying to make sure I didn't fall further behind during this pandemic. This is absolutely ridiculous.

Unmercifully even during a pandemic! No extension of 90 day buyout which is only way you should use this company or you are paying Nearly double for your goods! Try getting a live person online .. you will wait days! Shameful greed!

I used Katapult, formerly Zibby, to finance a sofa from *** and authorized one payment a week for a year that was to be auto collected. I first noticed three weeks ago that they had helped themselves to two payments. I kind of brushed it off as an error and let it slide, not thinking too much of it. As the COVID-19 pandemic spread, I lost all of my sources of income and decided to turn off the auto pay feature so I could make sure I had the money to keep food on my table during quarantine, as I was not financially prepared to lose all work and then be stuck in my house. I made a phone call to them where I was told that things will be running as normal and that they wouldn’t be providing any relief to it’s customers who have been affected and that weekly payments were still expected to be paid on time in full. I am filing this complaint because this week they automatically withdrew a payment after I turned off the auto withdrawal option. They decided to help themselves to money that is literally solely being used to keep food on my table during these times of uncertainty. This is theft plain and simple.

I called last week to stop the automatic withdrawal from my bank acct. this was because of covid19 and not working. They explained that they do not have any type of relief program in place. Today the money was taken from my bank acct. I called and was denied a refund. The supervisor named Randy in Splano,TX told me to bad the lady told me before what she did and they can’t do anything about it and that there is no one else I can speak with. He said that since I didn’t set up a payment arrangement that a second attempt was made to collect the payment. Which I was never told this last week.

?????
Worst company, everyone is helping with deferred payments and they are not willing to do anything. Companies greater than them are willing to help out in a time which is uncertain and financial situations are not easy and the only thing they were willing to do was push it back once in the lifetime of the loan for 7 days. I have been leaving messages and trying to speak to someone in corporate to no avail.

I have been doing business with Zibby/Katapult for about a year now, utilizing their service for a couple purchases. I recently used a link in their partner page to shop for, and make a purchase. Their link to Lenovo, gives you several options, one of which is cellular phones with "90 days same as cash". After spending about an hour on the website deciding on a product, I settled on a Motorola Z4 and started the purchase process. This process was not allowing me to make the purchase. I called Katapult, and after spending 20 minutes on hold, I called Lenovo, and was transferred to Motorola. After speaking to several CSR's, it was apparent that I needed to speak with Katapult.

After sitting on hold for another 20 minutes, the Katapult CSR walked me through several processes over the next 45 minutes, in what appeared to be an attempt to figure out what the technical issue was. We verified that I have a standing approval for the purchase, and that he could not understand why the purchase process was not working. After consulting with a supervisor, he got back on the phone and informed me that he was sorry, but they no longer financed cell phones.

At this point I was put on hold for another 20 minutes and connected to supervisor that informed me that this had been a policy for over a year now of not financing cell phones. I asked why their website still advertised this, and offered it as an option and their CSR's were not aware of this, he had no answer. He just apologized, and patronizingly said he understood why I was frustrated.

(For the record, with the current COVID-19 outbreak, I understand that businesses are short staffed, so the long wait times make sense. My overall issue with Katapult is that I spoke with several Customer Service Representatives with both companies that were not aware of the change in company policy, which had apparently been in place for over a year. False advertising is false advertising)

I’ve order some tires for my car, came out to 1,146.00 there was no contract I signed that saying I was gonna be charged with soo much interest,,also didn’t say anything about having a certain amount weeks to pay it off or I’m gonna be charged an additional 1300$ So basically I’m paying for tires 2,446.00 for some tire,,so basically I’m being charge for Lamborghini tires prices this is fraud!!! WORST PLACE TO SHOP

Terrible company! MOST companies such as Progressive Leasing are helping people with deferred payments at this time. I called asking if they can switch my pmts to every other week and double the pmt as I am currently out of work due to Covid-19 but I can make the pmts every 2 wks when my husband gets pd. They said they can't do that but they could extend my pmt 3 days...***! I am trying to make pmts just bi-weekly!!! *** deferred my payments until May 30th and were super nice. I will never use Katapult again and DO NOT recommend them to anyone!!!!

DO NOT DO BUSINESS WITH THIS COMPANY! They care more about receiving their payment than they do about their customers who are experiencing a hardship at this time. They only consideration that they have in place is to make you pay money you don't have to then pay half of payments...still money you don't have. They WILL withdraw money from your account even after they advised that they removed you from automatic withdrawals. When you argue that any payment after that is an unauthorized charge, they will admit it and still won't give you your money back. I wouldn't advise their business. It's not worth it.

Account opened 03/26/2019. Made a purchase on 3/29/2019 from *** via Zibby(now Katapult) as a payment method. Item was received by *** as a return on 4/18/2019 per Zibby's instructions. Contacted Zibby to confirm that they received item and had closed account. They stated account was closed. No further payments were taken from my account.
Account has been placed in collections as of February 2020, with no prior attempts to contact about the account.

Their terms say you only pay selling price if you make all of your payments within 90 days. They do not tell you your first payment does mot apply towards the payoff and that ot is only a processing fee. Also, their payment system is extremely inaccurate and continues to tell me I owe payments even though I actually overpaid by $63.77!! Of which they are only refunding me $3.00. This business needs to be shut down for fraudulent practices.

I called and took of automotic payment on my accpunt account my payment was due the *** 4 days they they just fecide to take the money out of my.account without notice. The only money I had in my account qas for rent because due to the coronavirus my hours have been cut at work this company should be ashamed of theirselves that they arent even willing to work with people in this time

Called 3 days prior to my payment being due knowing I was going to be out of work due to the pandemic. Told to cancel my eft authorization and I'd be fine. 4 days after payment was due they took it out. I called, was told I get refund in 3 to 5 days. No refund a week later so I called again. Was told nothing they could do, sorry. This is the 3rd time I've used them and all was good til now. Every other finance company is working with their customers, not these is.

I paid off my bill with "Zibby" and they continued to steal my money. They "claim" they refunded me what was owed in January but that is a lie. They told me they issued the refund to a card I have never owned or had access to. I want my money. I have supplied the company all the information for my bank that they have asked for. They claimed they would finally give me my money back. It has been many days and they won't even respond to me now. I WANT MY MONEY.

I am looking at getting a new computer and while browsing the Lenovo website I saw that there was an option to lease a computer and pay off the lease and eventually own the device. I applied with Katapult aka Zibby for a lease and I was told that I was approved to lease an item for up to $720. I thought that would be perfect and then I went back to the Lenovo website and I chose to get a laptop. After finding the desired laptop an IdeaPad S940 14" laptop. I placed the item in the cart and I chose chose Next Business Day Shipping so as to receive it as soon as possible. I then chose to checkout with Katapult aka Zibby, and got a text with a PIN number and then I input in the PIN along with the last four of my Social and I go to the next screen where I am asked to pay the $45 down payment and also paid extra for the Next Day Shipping. In total I paid $72.06 and added my debit card info and checked out successfully. I got emails from Lenovo and Katapult with my purchase and lease agreement. This was on Friday, March *** of 2020. I looked at the website and I expected to receive the device on Monday, March *** 2020. I did not receive any info on the shipping of the product. I kept checking the website all weekend to see if it had shipped. Finally on Monday I check my email inbox, and there is an email from Lenovo with the subject Cancellation Notification. I look over the email and I call Lenovo as it states and they told me it had been cancelled due to a security issue and that I might have used two different email addresses and given one to Lenovo and the other to Katapult.I did remember that and realized I did do so and made that mistake. So Lenovo told me that all I had to do was just create a new order and they would mark it so that it would be shipped this time. They directed me to call Katapult and get a refund for the amount I had paid so that I could make the purchase again. I then called Katapult and told them what Lenovo told me and the rep cancelled my lease and gave me a refund for the previous order and told me that I was now able to make the new order. With the refund taken care of I went online to the Lenovo website again and did the same thing and added that laptop to my cart and checked out and said I wanted Next day shipping again and when I chose Katapult as my payment method like before. Once again I got texted a PIN which I entered in along with the last four of my Social and when I clicked Next I then got a message saying ":There is a problem with this account." It asked me to call Katapult and I did, the agent who answered told me that the Underwriting department had declined my application for a lease, and told me that I would get an email from them explaining why. I was very upset and I demanded to know the reason why I was being denied and why they had misled me to believe that I was alr***y approved for the lease and why they actually let me check out an order through Lenovo and they even took my money and did not tell me that I was denied. I even spoke to a manager at Katapult and told them this. If I apply for something like for instance a credit card and I get denied they are not going to ship me out a card and then tell me less than a week later that I had been denied. To this date I have yet to get an email from the so called Underwriting department which tells me this is just a bunch of BS that they invented. Granted that it was my mistake that I used two different email addresses with Lenovo and Katapult, but why are they denying my lease if I had alr***y been approved. The good thing about this is that I did get my money back. I regret not checking with the Revdex.com first before doing business with these harlequins. I do not know why they get an A+ rating with the Revdex.com.

Terrible company, everyone is helping with deferred payments and they are not willing to do anything. Companies greater than them are willing to help out in a time which is uncertain and financial situations are not easy and the only thing they were willing to do was push it back once in the lifetime of the loan for 7 days.
I will pay it so I don't hurt my credit but I will never use them again.
It honesly isn't a good company and obviously not financially stable enough not to receive the payments

This company does not notify you by mail if you dont read email your ***..I ask for company address..no response I've ask through email for them to contact me know response I just did chatting online I have copy of it ask for corp info they disconnected
I've made an attempt if they try to sue me I'll go to my Florida Attorney general

Buyer beware!!!!! Do not lease from this company. They will take your money and then some, access to your information if you don’t pay your bill within 90 days it goes from 5% in fees up to 45% in fees. I bought a floor lamp that was 340.00 and after all said and done it cost me around $600 for lamp.

On 1.6.2020 I called into Katapult(formerly Zibby) and spoke to Manny at 1:42 pm to report an issue that they needed to cancel all payments/contracts that they were taking from my credit card because I did NOT keep or receive ANY of the items they have been billing me a lease amount for. There are a total of 4 different leases, I have NONE of those items; On 1.20.2020 I had received no refund and I'm still receiving payments off of my credit card AND receiving late notifications via text about these lease agreements. So I call Katapult (formerly Zibby) and speak to Hector at 5:03pm and he stated that ALL orders have been canceled they were just waiting for cancellation verification from the original retailers, ie Wayfair, Birch Lane, and Nectar. Hector stated I should receive a full refund within 10 days and that no more payments will be taken from my credit card account and all should be covered. I received via text message 2.20.2020 verification of of these returns from the original retailers so I know Zibby/Katapult have received this confirmation. 03.09.2020 I am still having payments taken from my credit card account, and receiving text messages from Katapult regarding my payment statuses. I have NOT received my full refund of $793.21 yet so I called in and spoke to Pierre at 7:01pm, Pierre tells me they cannot refund my money because they have no confirmation of the returns and they cannot cancel these lease agreements (even tho Hector had told me they already were canceled) I am requesting a full refund within the next 48 hours or I am starting a class action suit against Katapult (formerly Zibby) for fraudulent charges being made repetitively over a an extended amount of time. The total amount due on my credit card is $793.21. today is 3.13.2020, if I do not receive this refund by 03.15.2020 I am telling my federal attorney to pursue this class action suit and I will sue for way more than just that amount. I need this handled immediately and I expect a phone call from a supervisor that knows exactly how to handle this situation and can tell me its being resolved. My cell is 304-629-4641. Thank you

Horrible company and illegally deducted 3 payments 3 days in a row, causing me to over draft in a few payments. Incompetent customer service including supervisors.. telling me “ sorry for the inconvenience, we will refund the money 3 to 7 business days”. Can you believe the audacity. I have even reached out to their VP of Sales Mr. C, he did respond by telling me that someone will get in touch, after 24 hours I get a call from another incompetent customer service agent telling me the same exact thing.. extremely unprofessional.. watch out please and notice carefully the amounts deducted from your bank account