Katapult

I am leasing a laptop through Zibby that I have purchased through Lenovo. The first month of billing was fine and then the following have become a nightmare. They have not fixed my account where it states it was past due from the miscommunication of one of their customer service agents. My account stated it was past due for over a month with no follow ups to me even after I had called them, emailed, and did online chats. After waiting for over a month I call in to Zibby and spoke to Louis and he hung up on me and once again I had to call back to speak with a supervisor. At this point I am not sure that my account will be fixed and I’m at the point of wanting a full refund of what I’ve paid up to date and will happily return the leased laptop back to Zibby.

On October , 2018 I signed lease with *** for a new laptop with accessories I wanted from Lenovo. Per Zibby’s requirements I made the initial deposit of $45.00 using my personal credit card. The lease agreement from that point forward required me to make a payment every two weeks.
On Saturday, November *** I received both a text and email from Zibby stating that they tried to charge the credit card on file and the payment didn’t go through. I never gave Zibby permission to do that but regardless I went out to the website and made a payment of $113. 56 that same day using my bank debit card.
On Monday, November *** I received a text again saying a payment needed to be made without thinking I made another payment using my bank debit card. Then later that day I got another text and at that point I checked my bank account an found out I had paid them twice. I called Zibby who apologies and said the second payment would be applied towards my next payment due Nov ***
On November *** I received a text stating Zibby had tried to charge my debit card for the payment and it didn’t go through so to please call. I didn’t give Zibby permission to charge my bank debit card and they had already been overpaid. So after talking to a customer service representative I was told it was Zibby’s practice to charge the card on file which is setup as a default and ONLY if you call will they not do so so she turned off the automatic ACH.
That same day Zibby charged me another $113.56 so that now 3 payments made in less than a 32 day period. It didn’t matter who I talked to they would not rectify the problem of the over payments. I am now forced to take the following actions:
1. Pay off the laptop sooner to meet the lease and not do any business again with them .
2. Pay via certified mail and keep record of my payments to keep these crooks from using my card toward future payments without my permission.
3. Report them to the both the FTC's Bureau of Consumer Protection and Revdex.com.
I don’t know what’s pissing me off more there disturbing ACH transaction practices or their lack in caring about making right on payments made. Buyer Beware.

This company is a leasing service that allows you to make installment payments on electronic devices. I have been on auto pay with this company for the duration of my lease. I had a payment pulled from my account as normal, received several collection calls saying I haven't paid my bill, was told they would only credit my account if I send them proof they took money from my bank account. This company took money from me and is now claiming they have no clue where it is and are trying to pursue collection activity.

I have had 2 leases with Zibby. The first one went perfectly. I paid it off in the first 90 days and all ended well. My account
My 2nd lease has been a nightmare. I have not been able to see my 2nd lease in my online account since it was opened. I could see the original digital document but the dates were wrong. It continues to only show my original lease so I have had to call in with any questions.
I had til 11-22-18 to pay off my lease in the early purchase agreement. I have a screen shot to prove it. I called on the 21st and was told it was too late. After multiple conversations a special team member advised me they would accept the early purchase amount to pay off the lease and send me an email confirmation.
I never received the confirmation, I still get notices that I owe more money, and they continue to notify me of future drafts from my checking account. I have tried to call them 6 times in the past 2 days. The automated service asks me if I would like a call back... I say no... I am on hold about 5 more minutes and then an automated voice comes on for me to leave a message.
This is ridiculous. I have reached a customer service rep 2x last week and I was able to reach someone today who told me there was a system glitch and they would try to resolve it. That is exactly what every single person has told me since last week when I call.
This is RIDICULOUS and has turned one originally happy customer into a huge ZIBBY HATER! Your company has a financial responsibility to it's customers and this is an unacceptable way to operate.

Hi
I don't know why Zibby has totally messed up my payment schedule after purchase of a laptop computer.. I think intentionally to rip me off and charge over do fee's. I am requesting a cease and assist. At no time have I altered or changed my payment schedule or banking informations or payment date that proves Zibby is fraudulently charging my account with over due fee's. On March *** and March *** 2017 I made 2 payments to keep ahead of late fees in (Good Faith) and clearly had payments deducted until October 2018.. Never explained why they messed up and charged whenever Zibby wanted to. They broke a contract. just back charged me. They need to go out of business.

Regretfully

I chose to lease furniture with this company despite other reviews I read. Just as others had reported, my first payment was duplicated. Zibby withdrew one payment early morning hours around 2:00am on Friday 11/23/18. Later the same day, they withdrew another payment for the same amount at approximately 10:00am. I noticed it immediately and contacted Zibby. I was apologized to and told within minutes my refund should be seen. That never happened at all on Friday. On Saturday 11/24, I started receiving text messages and emails that my account was now past due and I needed to contact the company immediately to resolve the issue. I once again contacted Zibby and was placed on a lengthy hold to which the response was I should see the credit shortly. They did see the payments and I would be refunded the one payment. Now we are at Sunday 11/25/18 and still now credit along with further emails and text messages stating I am past due and a late charge would also apply. I have once again contacted Zibby to which now they state they do not see where I have made any payments but have requested the credit to which now I have been told it will be 7 - 10 days to refund this to my account. I have left a complain with Zibby and am currently waiting for a call back from them. The customer service is poor at best and each time I called over the past 3 days, I was given different information each time. I want auto draft removed from my account immediately and I expect my refund the same day since they were able to remove the funds twice in one day. I do not accept a 7 - 10 day response time to receive my money back.

I have requested multiple times of my account not being current or show the current amount. I keep making payments to them, but it never has shown on my account. A few days ago, they began charging me more than the actual lease amount. I feel that this is a scam or they are stealing from the customers.

worst customer service ever.... they keep sending me text that I been late on my payment witch is impossible cus a have my payment automatic deducted from my back account, I call customer support they pass me for like 4 different department, got me on hold for like 25 minutes and finally they the admit that it was error on the system and create a ticket to take care the problem but they never fixed and still receiving those text. I do not recommend this company to nobody.

This company is horrible. I was attempting to purchase something off *** website. Zibby processed the order twice but *** did not. So they were charging me bi weekly for 2 contracts that I did not even get to order the merchandise. Then after a week of *** convincing them that I didn't place an order, they finally removed both contracts and refunded my monies. Then 2 weeks later, I made an extra payment so I wont accrue the ridiculous amount of interest. They processed 2 extra payments. Im so disgusted with this company. Never again!

I have paid off my Zibby account completely and have asked over the phone for Zibby to CLOSE my account. They stated that they do not know how to close my account, but will try to ask and follow up with me. They never did. Despite my full payment, my account still shows up with active credit and a payment due.

Zibby withdrew an additional, unauthorized, unscheduled payment from my bank account on Friday October *** in the amount of $28.67. Zibby is authorized to withdraw a payment of $28.67 each week on Wednesday, which they have done every week without missing any payments. I spoke to two separate customer service reps at Zibby that acknowledged that the payment on the *** was a mistake. Both persons told me that they had put in a refund for this additional payment and that it would be returned to my bank account in no more than 5 business days. Apparently, they outright lied to me as it has now been three weeks and I have not been refunded. Zibby has not replied to my most recent email about this matter at all.

The company keeps charging a different payment method even though I have changed the method on file.They also keep billing twice a month and not once a month as stated. The company will not respond back from emails. no contact at all. This account was not set to auto bill and the company took my initial payment method and started billing when ever they felt like it.

A customer has used my email for a lease agreement and I have called to report this to the company as fraud but they have yet to remove my email from the account and it has been a month. I want my information off of this man's (James) account as he provided a false email for leasing furniture. I don't live in NY and have never heard of Zibby yet I am getting information for bills due to a lease agreement. I want my name permanently removed from the site and this stranger's account.. Thank you

worst customer service do not buy from this place. Total rip off in fees. Would rather buy a couch from a homeless man under the bridge before I give money to these people

April 2018, an issue with Zibby's software caused my automatic payment to not go through. I made a manual payment the next day. Zibby continued to have issues with their software, and it kept causing me to get notifications that I had a past due payment. After several phone calls and e-mails, I was told to disregard all notifications, that they were working on the solution to the issue that was on their side. I did so. May 2018, my automatic payment came out with an ADDITIONAL $20 late fee that I did not authorize them to include in the payment, nor that they notified me of. I called and spoke to 2 different representatives, and was told I would be reimbursed. It's been 6 months now. Now I am noticing that my "pay-off" amount does not match my contract.

Zibby charged me twice for a payment, called business and 3 different people have said I am to get one payment back. Was told 3-5 business days, 8-10 business days and 24 hours that money would be back in my bank account. Today is business day number 11 and I still have not received my money back in my bank account. Zibby for 4 months kept charging me late fees and did nothing to fix that until contacting the Revdex.com and our doing nothing to fix double charging me now. On top of this they added $2,000 dollars to my balance owed.

I signed up earlier this year with Zibby Leasing through Metro PCS. Since the first day I started with this company, I’ve had nothing but issues. My girlfriend paid for the first payment, then there afterwards, I went online & change payment to my card. They did a test where they charged my card $0.05 to make sure it worked, then they were continuing to charge my girlfriends card instead. She called multiple time throughout the weeks & months as did I to fix this situation, which Zibby finally said that it was a clich on their end & that they will call me as soon as it was corrected so I could start making payments. I NEVER EVER received a phone call/text/email from them saying the account issues on THEIR END was fixed & that I could start making my payments. I was sent straight to collections. My girlfriend has all the documentation we’ve called & it most certainly is documented on Zibby’s end. I have a HUGE problem with the way they are conducting business & that they NEVER bothered to contact to me via phone at all(& if they did, they never left a voicemail, because if they did, I would have called back). I am a hard working person & this company has been nothing but a HUGE issue. When I called to find out why I was sent to collections, they told me because I haven’t made payments & I stated the above issues that they should already be aware of because it’s documented & they said to me, “There is nothing we can do about it now.” I find this extremely disturbing that Zibby is doing business this way. If you have cliches, then why am I being faulted for it?! Absolutely NOT!!

SCAM ARTIST! I have made multiple payments on my account, and yet still show that I have only paid a few times. The online chat was completely useless and then tried to ask me for my bank information. IT'S ON MY ACCOUNT HOW MUCH I HAVE PAID INTO IT!!!!!! NEVER AGAIN! I WILL BE CONTACTING A LAWYER AND GETTING MY ACCOUNT STRAIGHT

This last month I missed a schedule payment I make every 2 week. I received a call the next day saying I was now in collections. Even though I have had 2 advance payments which states these payments would roll forward to cover missed payments. After calling several times, they act like there was no advance payment which the dates clearly shows 2 payments in 1
They have now put me in collections and I'm still made my by-monthly payments. They are trying to steal from me after the contract is up. Warning!!!

I went on Zibby to make my two payments a day early to get them out of the way, and took care to make one payment on both items. For some reason, both payments went to one item and went into it's suspense account, so my other item ended up being a late payment. I went on zibby to see that I had a payment that was "due immediately" so I went ahead and paid that off, but a day later it still says I have to make that payment, and it says that I need to pay off what should be due in 2 weeks now instead of the usual due date. I have emailed customer service but have not gotten a response.