Inter-Tec

This customer’s account has been temporarily suspended from accessing GTA Online because of multiple episodes of cheating. Our Support team confirmed the violations, let the customer know that he was suspended for cheating, and informed the customer when the temporary suspension would end. This...

complaint should be closed and resolved in favor of the Company. This is our final comment on the case.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 All of these things this business said is false they can't find nothing because the car actually disappeared and their system has been known to do that... the car im complaining about with all the customizing I did would xost around $20.00 and since then I used my real cash to buy more cars since I complained so I'm not doing this for money I'm doing this because I'm tired of this happening. The same thing happened a month ago and I was credited for another car and they short changed me on that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That's a false accusation made by Rockstar. I've never modified any console, nor have I ever cheated. Ever. It's slander and it's not only extremely unprofessional, it's illegal.Mind you, this is all over what is essentially Monopoly money. I'm in shock that I've had to escalate the situation to such a degree. And now I'm being falsely accused of cheating? This is absolutely absurd. Look at Rockstar's Revdex.com profile. Do they seem like a company that values their customers? Look at all the complaints. I'm far from the only one complaining about an injustice on Rockstar's behalf.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I still have not been told which standard I have violated. I fear if I attempt to play further I will be banned again with no explanation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer's description suggests that there is a problem with his gaming console but the customer has refused to cooperate with support suggestions to confirm the source of the problem. Specifically our support team requested that he test his two copies of LA Noire in another console to determine...

if they play properly. The customer has not responded to this suggestion and he should continue to work through his console issue with our support team.  This is our last comment on the matter and this case should be closed in favor of the company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Rockstar does not belive in customer service for any of there clients and regardless of there audit findings I am missing whole story mode from when I owned the 360 version and also money from 360 version. I belive this is unjust as a client and horrible treatment of any patron. I do not accept there resolution. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 It should not be my fault for walking away for 5 minutes unattended with no one else in my house. What they are telling me is something I have no control over. If a game modder pops on and spawns modded money on my head I can't do anything to stop it. I finally witnessed someone dropping money on my head while I was playing about a week ago. I know it gets you banned and I started running because I don't want modded money. But the damage has already been done and am now possibly looking at a permanent ban now? For something I can't control? Please tell me there's something wrong with this. They should be banning modders not banning other people who have no control of a modder dropping money on their head. And also they are saying that they can't give any info. Info that can help solve any issues. I bought this game from them for PC and you basically can't play without getting banned. I'm sorry there is something wrong with that because once you get banned permanently, the average user would just buy another copy of the game. Rockstar likes this because they make more money by it I see. If you buy a shark card as well I guess it counts as modded money also as I added one and was banned a few days later. $100 money gone and $8,000,000 plus %50 in game gone. They don't care they made the money. At what point will you start to see something fishy here?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer responded to Support after our last reply. We have determined that the issue is either with the customer's internet connectivity or Microsoft Xbox Live. Responsibility for both do not lie with our company. As a customer accommodation, we have reached out to Xbox Live Support on behalf of the customer. The customer should work with Xbox Live Support to continue troubleshooting. This issue should be closed and resolved in favor of the Company.

The player's purchased currency is still available in their original account on the original platform. In regards to the migrated data on the new platform, purchased currency is generally non-transferrable per our terms of service and the player is show how much in-game currency will transfer before...

they confirm migration of data to a new platform. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I reject the response as false, and request to know which specific term of the user agreement was violated?  I have invested dozens of additional hours on forums, researching how this could have happened, and I have read every word of their TOS and EULA multiple times.   I am confident of zero wrong doing on my part.   The time invested is by far the most valuable to me, and I feel robbed of over 100 hours of creative exploration.   Yes, at the end of this 30 day suspension I could choose to continue to participate in this online game again, however since no explanation has been given, I have no assurance this will not happen again.   In addition, all progress has been completely wiped so I would be forced to complete 100 hours of identical content to get back to where I was.   The automated suspension process is supposed to PROTECT users like me from hackers, cheaters, and "griefers".  I am an honest player that has not cheated or interfered with others gaming experience in any way.  I am also a long-time customer that has been paying full retail price for this company's creations for over 15 years. Perhaps the policy at Rockstar is to never admit that mistakes occur with their suspension triggers because it could lead to more disputes.   I can accept that, but the fact remains in this particular case I am a victim, falsely accused of cheating, which is insulting and emotionally distressing.  In addition, the normal customer service mechanisms one expects to be in place are absent at Rockstar.   Prior to contacting Revdex.com all of my previous attempts to contact Rockstar customer service were handled by a 3rd party company with no access to log files or records of any kind.  Both digital responses I received were "cut and pasted" generic responses without a single word from an actual customer representative.   In addition phone calls either did not get through due to "high call volume", or immediately resulted in a rude hang-up.   As a wronged consumer I feel my last/best recourse is to file this complaint with Revdex.com to try to get some justice or resolution. I accept perhaps my account was somehow sabotaged or hacked into?  Or perhaps a corrupted file on my PC triggered this?   If the company representative wishes to provide a reasonable explanation of a specific terms violation committed on this account, I will consider retracting my complaint.   If they do not wish to participate in this process and find an amicable solution, then I hope my complaint will help other consumers be forewarned of the terrible lack of empathy this company is demonstrating.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ the company has stated several times that I violated policy which still hasnt be proven to date. Why is it that I've been playing this same game on a different system and once I switched it over I was banned. There are no records of illegal activity on my account. And how is it that I was banned when I wasn't even playing the game. This is an ongoing problem with this company and through the local news investigation and upon interviewing others they will see a pattern in the companies corruption. Revdex.com it would be understandable if I had done something and as you can see there has been no explanation of what I have done specifically meaning that if I was banned it had to be for a particular reason. And if push comes to shove any lawyer would see a problem in this action. What they have done is the same thing as me coming to work on monday morning and my supervisor says im fired and I ask why and he says it could be for a few reasons but doensnt specifically state what was done. And this company cant state it because nothinf was done. Look at the tone in the last sentces of the company. Thats the same customer service I been dealing with]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com: ID [redacted]:Latest reply from company is a lie. I received code straight from Rockstar. Both myself and [redacted] have been trying to work with Rockstar to solve this, and they've been uncooperative with both myself and [redacted]. It was ROCKSTAR, not [redacted], who determined whether code was reactivated or not. Reading their previous responses makes it clear that they were in control of the situation.Additionally, Rockstar is lying when they say they contacted [redacted] on my behalf; I contacted [redacted] could do nothing until Rockstar reactivated the code on their end. Contacting the Revdex.com is the only reason Rockstar fixed this, and now they're lying to avoid taking responsibility for this mess, which was 100% their fault.Consumers BEWARE.
-[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than...

satisfactory to me, and the matter has been resolved. Thank you Rockstar Games for your fairness, and desire to help resolve the issue.
 Sincerely,
[redacted]

We reviewed the customer's account data and have confirmed that the account was appropriately suspended from GTA Online for violating the game terms and end user license. The account is temporarily suspended, and the customer has been warned that a permanent ban from online play may result if these...

actions are repeated. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:Yes That Have...

reached out to me... But they still haven't fixed the problem as of yet... I want daily updates and what they are doing... I do not have any proof that They Are fixing this problem...
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Rockstar Games Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode.  The player was temporarily suspended but has been warned that a permanent ban from online play may...

result if these actions are repeated.  This matter should be closed and resolved in favor of our company.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

after this complaint was closed Rockstar Games ceased all communication with me. My issue was never resolved and they have ignored every attempt I've made to contact them. At this point I would like to just request a refund for the purchase price of the game and for all in game purchases I've made. Since they've ceased communication I'll just cease using their product. A full for the game purchase ($59.99) and the two in game purchases I made ($29.99 &,$29.99) is what I am requesting now  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has received their in-game bonus, and their issue was addressed in their Support ticket. This case should be closed and resolved in favor of the Company.