Inter-Tec

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user license. The customer was temporarily suspended but has been warned that a permanent ban from online play may result if these actions are...

repeated. The customer's ban will expire. this complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

We have responded to this customer via the Support system, and this was handled and resolved through that system. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

The customer did not purchase the item that was the subject of the offer and has not responded to Support emails. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and...

have determined that my complaint has NOT been resolved because:
 No the issue should not be resolved and closed in favor of the company. The company only assumes the issue has been resolved because no response was given to their direct contact to me and thus they automatically close the support ticket. The company states that I misidentified the promotion and it was only valid with the purchased of a more expensive shark card. It seems strange to me that for the first two responses before I decided to take the issue to the Revdex.com the company stated that no such promotion even existed, and only now do they say yes the promotion did exist but I didn't buy the right product. I will agree that the issue has been resolved if Rockstar can provide proof of a screenshot showing the advertised promotion, as proof that I misidentified it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Not it was not appropriate and there's no way you can provide any type of proof , without falsifying information ,that I was modding hacking or cheating after my sencond , "which was justified" , temporary ban was lifted. I only played a few hours with a friend,  the whole time , who will vouch that I was not . Me and the friend I played with basically did the same thing , he is not banned !  I sold a few of my car's,  out of my garage to buy a new model that was available,  drove around , tipitcal GTA stuff , nothing more !   I demand a refund , because this company broke there own rules,  and banned me permanently,  trying to force me into buying a new copy , which I will not ! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for violating the game terms and license. We do not provide exact details as it would make it easier for cheaters to abuse our system.  The customer’s online gameplay ban is permanent but he can continue playing offline. We will not provide further information and this complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The patch released by Rockstar game has again broken the game, whenever a gun fight in game is stared in the games performance is completely destroyed and the game is still 100% unplayable. Rockstar has not fixed this game, not by a long shot. These shoddy patches are why people like me are upset, they fix a small problem and add a whole other whopping problem that completely destroys the game. The problem still stands that I am still not able to play and that is unacceptable. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms of service and end user license. The player was temporarily suspended for cheating and has been warned that a permanent ban from online play may...

result if these actions are repeated. The player states he has not himself cheated, but then he states he has allowed third parties to use his account (in violation of the game terms), which means it's possible those users cheated. This complaint should be closed and resolved in favor of the Company; this is our final comment on this matter.

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user license. The customer was temporarily suspended, but has been warned that a permanent ban from online play may result if these actions...

are repeated. The customer's suspension has expired. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This case is being properly dealt with through our Support system. Our Support team has attempted to work with the customer, but the customer has not responded to Support communications since 5/*/2016. The customer is able to play the game and should work with Support if there are any remaining...

issues. The complaint should be closed and resolved in favor of the Company; this is our last comment on this matter.

We have reviewed the account and have verified there is no issue with our product. This issue has been resolved via the Support system. This complaint should be closed and resolved in favor of the Company.

We reviewed the customer’s account data and Support history.  We have determined the customer manually deleted their character and there is no evidence that the account was out of the owners control.  This complaint should be closed and resolved in favor of the Company. This is our final...

comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tech support should have been able to help me recover at least one of the 15 save game files but instead of helping me recover my save games his suggestion was to uninstall the game which erases all profile data and then download 65 Gigabytes and reinstall which took over 6 hours. Yes I may have been wrong about the technical details of the software. But the tech support should know how to recover one of the saves that was not corrupted. This problem has reoccurred and I was able to recover a different save and continue playing. Tech Support failed in not using the 5 minute fix. They could have helped me recover the data but instead they had me delete all the data and do a 6 hour reinstall. I didn't need a reinstall. They waist my time.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer is reporting a problem redeeming a one time activation code issued in September 2013 for pre-order purchasers of GTAV upon the original release of the game, though he states he purchased the game in January 2014 and cannot provide proof of purchase. The [redacted] code is issued and...

redeemed through [redacted] system and Rockstar has no way of confirming the customer’s report that this two year old pre-release bonus code is un-redeemed. If the customer can provide Rockstar customer support representatives with a copy of the [redacted] support ticket that shows [redacted] confirms the two year old [redacted] code is unredeemed, we will be able to help him. This complaint should be resolved in favor of the Company. This is our last comment on the issue via Revdex.com as the customer has an open support ticket and should provide the necessary information to support.

This is a support issue and is being handled via support channels.  We have informed the customer that our records show all in-game funds purchased were successfully deposited on the dates of purchase.  We have requested the customer's transaction history multiple times but the customer has yet to provide it.  This complaint should be closed and resolved in favor of the Company.  This is our final comment on this matter.

This customer has responded via email, and we have replied back to the customer through our Support system. This matter has been handled properly through Support. This is our final comment on this matter; this case should be closed and resolved in favor of the Company.

This matter has been properly handled via our Customer Support system. We have not been able to verify the customer's claimed in-game currency loss. We cannot replace any items or in-game funds that cannot be verified. This case should be closed and resolved in favor of the Company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

all the company does is lie, rip people off, refuse to help fix with problems and issues. and they just lied to the Revdex.com on saying it was taken care of in ticket as they said screw you in in the ticket and refused to fix the problem. now I want $100 million dollars as this isn't the first problem with this lame company
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]