Integrated Construction & Sitework LLC

We were notified by the mediation department of the customer's bank on the same day that this complaint was filed. We are still waiting on their decision. We explained that as we were unable to recreate the customer's complaints we issued a refund minus the programming and restocking fees (as agreed to with the customer at time of purchase).

Unfortunately we will not be able to extend a further refund. We have already processed a partial refund as a courtesy that was out-of-policy because the item was replaced (which exhausts the warranty) and was returned more than 30 days from purchase (refunds normally given as store credit after this period).  Please see the warranty policy here: [redacted]

As requested by the customer we are sending a return label and will begin work on a replacement. Please let me know if there's anything else that I can do to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

"I'm sorry for the inconvenience but the part was delivered to us with water damage and both interior and exterior damage to the unit itself. As stated in the warranty, the part must be returned in original condition for the customer to receive a warranty replacement or refund. Unfortunately, as this wasn't the case, we are unable to exchange the unit or issue a refund" Please let me know if there's anything else that I can do to help.

Good morning,We had a pair of techs here speak to your mechanic James on Feb. ** 2017 and he stated (on a recorded phone call) that the PCM/ECM that we sent was not the problem- he was unable to perform the relearn process through the instrument cluster. Because of this and our testing showing that...

the unit was in full working condition, we issued the refund minus the programming and restocking fee. Please let me know if there is anything else that I can do to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Asked for RMA and refund prior to my complaint, filed complaint due to the fact was told by email I would receive an RMA before the end of Friday 08/**/2017. Filed complaint on Sunday 08/**/2017 due to no return label was sent per agreement in email. As far as contact by phone I've only held one voice to voice call with [redacted], all other contact has been by email, no one has called to ask or discuss arrangements to this issue at hand. Received return label Monday morning after demanding a refund via email. I boxed and shipped via the return label finally received. I feel as if I'm going to loose my hard earn money, due to the time manner in which this is being handled. I had asked earlier in the little contact via email, to send it back, have it adjusted and return to me. I was never given that option.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I haven't contacted a Mediation Department or my Credit Union concerning my [redacted] transaction with Flagship One.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The facts are Flagship One originally sent me a defective product. I contacted them about the defect within 30-days, and they did not respond. Due to a complete lack of customer service I had no choice other than to troubleshoot the problem they created. Only after considerable time and money was spent on my part was I able to determine the part they sent was defective. Offering a store credit is worthless as Flagship One knows I will never buy from them again. This seems to be consistent with other complaints I have found about them on the internet. I need to have my payment refunded.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm sorry if there was any miscommunication on our part, but [redacted] Next Day Air is unfortunately only next business day- there is a Saturday delivery option that is both very expensive and (in my option) quite unreliable so we usually do not offer it. Please see the list of [redacted] Services at:...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to hear the recorded phone call because the only part we bought for the truck was the part that fixed it.  We purchased another one from a different Vendor and it worked fine.  I would not have wasted the time and money to return the part just to order another one.  I can provide the invoice showing that it was the only part needed to fix the truck. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning,The entire VIN is programmed onto the unit. The VIN decoder we use only requires the last 8 (the rest is then filled out) because the last 8 is the specific vehicle identifier- the previous 8 digits are simple make/model/factory information that is standardized. We have shipped the...

replacement out via [redacted] priority mail tracking number [redacted] which should arrive today. I'm sorry for any inconvenience, please let me know if there's anything else that I can do to help.

Good morning, These units are refurbished OEM units- not aftermarket units. There was supposedly a different part number involved, but the dealership was unable to tell anyone what those numbers would be. We do use a Ford VIN decoder to determine part numbers. If the customer or dealership...

would be willing to give us the part number that they would like, we can get an exchange set up.

I'm sorry for any inconvenience but you also stated that this was the exact same issue that the vehicle had before purchasing of this unit from our company. Because of this it is easy to determine that since the customer is having the same problem with two separate parts, the problem is not in the...

part that was replaced. We cannot guarantee that our parts will fix a separate problem. At no charge to the customer we did research to try and help resolve the separate issue, which is obviously quite difficult for us as we are several hundred miles from the customer- this advice was refused by the customer. The refund was issued minus the stated restocking fee and programming fee as noted both on the listing for a return due to buyer's remorse ([redacted]). In addition, we sent a return authorization form through [redacted] that was viewed by the customer on Sept. [redacted], 2015.

After filing this complaint, customer requested a replacement which was sent out via [redacted] tracking number: [redacted]. It should arrive by this weekend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  I specifically asked 2 times in the discussion if this meant that I would receive the ECM  on Saturday and was told yes.  More importantly neither the first unit I received nor the replacement unit worked.  I had to pay an additional $100 to have the replacement unit properly programmed in order to work. They were not "PLUG and Play" as the company advertises.  In my opinion their advertising is false.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm sorry for the inconvenience. Please give us a call and we will help resolve!

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I feel like the point is being missed here. When a company gives their word they should honor it. Secondly if they had a pre paid label how would they get bill? Another concern is basically saying [redacted] is inept yet they have a better accuracy rate then the vendors preferred carrier ups. Last but not least is the staff was very rude and basically said that the don't care about what they told me or my business and that I can just shop elsewhere and they had plenty of business and mine wasn't needed.  This must just be how they want to do business as they didn't try to take ownership of the problem they just blamed it on some one else. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The manager told me he would refund my money because of the computers were defective. I made a video of both computers and both failed the scanner. The files are too large to upload to your site but I do have them. He told me to sing the return slip for them to be able to refund my money. That form is designed for customer who just change their minds and not for defective products. The reason it took so long is because they didn't respond to my calls or emails. I have all of the emails I set to them and I recorded most of the conversations I had with them even the one when they sold me the wrong computer that made me purchase another one. I also have the email that I sent to them the next day that asked them to cancel my first order. The manager assured me that I could return the computers for a full refund. I think this company is a scam and ripping people off. Sincerely,
[redacted]

If you would like to return the unit, please feel free to do so but as stated in the warranty ([redacted]) there will only be a store credit as this was purchased over 2 months ago at this point. Please let me know if there's anything else that I can do to help.