Horizon Services, Inc.

Very good service as always. [redacted]. was very clean and very thorough with our furnace cleaning. He took the time to show me a few things with the furnace and he was very courteous in the process.

I am the tenant in my current address. [redacted] was very prompt and professional in troubleshooting my heating problems. He was able to promptly explain and fix my heater. I am very pleased with his professional service and demeanor.

E-mailed Horizon Friday 7/4/14 in the evening.They were quick to respond by calling me the next morning. We set up a service call for 10:00 am that day ( Saturday ). My central air conditioner was not cooling very well.The tech showed up on time and I was impressed with the response so far.That would change. The tech checked a few simple things inside like the systems air filter.Then we went outside and he looked at the compressor unit. He connected his gauges to the compressor and told me I was low on freon and that I had a big leak somewhere. I ask him where? His reply was " it could be anywhere, Probably in the coil, real hard to find". He didn't bother to investigate or do anything else. He said he was going to set me up with someone to discuss my options. When the other guy showed up I quickly found out that the options they were talking about was if I wanted a 13 or a 14 seer air conditioner installed. For a very outrageous price. The salesman was a nice guy but a little pushy. ",If it was free would you have it done today"? He ask me. I said yes. Then he said,well what's the problem? Look here's the problem I spent $89.00 for a service call which got me a salesman. After thinking about what the tech said about a big leak I investigated.Pouring soapy water over the rusted and corroding condensate filter I found the leak. Not more than six inches from where the tech connected the pressure gauges. I called my local service guys during the week and they came out changed the condensate filter,said I was a little low on freon. Charged it up with 3 pounds.Now it's cooling back down to 60 degrees. I contacted Horizon because of their 24/7 no emergency fees and that Revdex.com logo on their web sight. Thought you should be informed. Thanks,[redacted]

Donald K. was a professional, friendly, punctual technician who did the seasonal start up for our heating units. He made some good recommendations and made us feel confident in the efficiency and longevity of our heaters. I would ask for him again.

He was extremely friendly and helpful.

I was deeply happy with [redacted]

We had a great problem w/ our drain/garbage disposal/ dishwasher.... The must be a professor at his job,

I [redacted] thank and appreciate him

Customer service was great. Very happy with tech.

The technician was honest, on time and courteous. He explained everything he would do and let me know up front what might require additional cost. In the end my heater only needed a cleaning.

We have always had excellent service from Horizon, and our yearly maintenance call was no exception. It was done in a very timely and professional manner, and our technician even took time out of his busy appt. to give our dogs a cuddle. It's nice knowing we have Horizon to count on.

Very courteous service professional

[redacted] were fantastic. Very friendly and professional, they took care of the issue quickly. Nice guys. I'll definitely be calling them back if/when another problem arises, plus refers to friends.

[redacted]. was very professional the entire time he was in my home. He addressed the issue and explained to me in plain English what was causing the problem. He also recommended we replace other parts of the heater that could cause the heater to break down if not addressed within the near future. I would recommend Jared to any residence that needs service on their heater.

[redacted] and his assistant were friendly and knowledgeable.

the job was completed in a timely matter.

[redacted] was very professional. Completed repairs after explaining them clearly. He was courteous.

Very happy with Horizons services. Professional, knowledgeable and friendly

[redacted] arrived punctually, introduced himself. He went about his job very professionally. He will neat and courteous.

[redacted] arrived on time , he did everything that they advertise, explained all aspects of the job, then repaired our problem and cleaned up , excellent service experience from my perspective,and I am very critical when it comes to customer service. shower works great. thank you [redacted]!

[redacted] provided us with excellent service when our air conditioner system failed. His expertise allowed us to save a lot of money as we had received several estimates to replace the entire unit when all we actually needed was a part. We will continue to reccomend Horizon services for all plumbing and HVAC needs, they have provided superior service to us in the past.

[redacted] and his partner [redacted]. are outstanding representatives for Horizon Services. They showed up early, were neat and clean. They were also polite and very knowledgeable in their craft and company policies and procedures. They gave me a reasonable estimate prior is starting the work. They were very through while inspecting and noticed that my water heater was leaking. After I gave them the go ahead, they worked and a interdependent team. I have seen teamwork like that since I was an installation/repaired supervisor while working in the Bell Telephone System. I’ve used Horizon System in the past and experienced the same type of professionalism.