HomeAdvisor

Prior to receiving this complaint our Customer Service Department was able to reach this customer and address their concerns. Their desired resolution was provided, their account closed, and at this time we are considering this complaint as resolved.

Complaint: [redacted]
I am rejecting this response because: Homeadvisor has not done anything. They have not even contacted the police, much less opened an investigation, thus they are condoning this criminal activity on their website. I have asked for the information needed to pursue this on my end with the police, but they wont give any contact information of "james l w[redacted]" so I cannot. They are the only ones with the information the police require, so they need to pursue the investigation. This case will not be closed until unless they resolve the issue.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
I would strongly recommend that they STOP auto adding people to their spam lists.   That's rude.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You are aware that "[redacted]" has false information on your web site.  You have decided NOT to do anything about that.  This is unacceptable and false advertising.  NOT correcting the situation make you complicit now and in future issues.  Point Blank, there should be no references to [redacted]. for this contractor to provide services there.  THEY ARE NOT QUALFIIED, and your web site implies they are.  Please change.
Sincerely,
[redacted]

Per this customer's request, we have not attempted to contact them regarding this complaint but would like to provide an explanation to our resolution of their concerns.Our records indicate that prior to receiving this complaint, the customer had filed a dispute with their financial institution for...

the membership charges billed to their account. Our records also show that along with an extended period of inactivity on the account, the customer's follow-up communications supported our decision to credit the balance that resulted from the bank disputes previously filed by the customer. Upon receiving this complaint, the only balance remaining on the customer's account was the result of the fees associated with filing a chargeback, and we have since wiped the amount as well. At this time the customer has been reimbursed for the disputed amount via their bank dispute and the account has been cancelled per their request with no further balance owed.

Initial Business Response /* (1000, 5, 2015/08/27) */
We have been in touch with this customer and have addressed their concerns.
Though we maintain that the charges to this account were valid, in order to amicably resolve this customer's concerns we have issued a refund for their requested...

amount. At this time this customer remains a member of our service.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Company responded to the complaint in a satisfactory way, however I think that the complaint should be resolved by the company itself at the first instance without filing it with the Revdex.com.

Complaint: [redacted]
I am rejecting this response because:  A settlement was reached because I had no other choice....since then I have been harassed with multiple calls stating they can not process the refund (that is $600 short of what I paid) even though I have verified the account to put the money into 3 different times and it is the last account they took money out of. .  They admit to fraud and cheating me but wont give a the refund they promised (that is not satisfactory).  They keep calling wanting to verify what account to put the money into and refuse to send a check.  I honestly have never dealt with a more corrupt company and have not received any settlement and honestly don't think they will follow thru.  How many times do I have to verify my account (three times now in three days).   This is just plain and simple harassment and I am sick of it.  For my additional wasted time they should give me my additional $600 they refuse to refund.  They committed to $1200 out of the $1800 they took from me and I have not seen a dime.  This has now been going on for several months and I still have no action from them that resembles professionalism.  The same person that says a settlement was reached is the same person that called me again today to ask the same questions I verified the other day.  This is just a scam so the Revdex.com will close this.  I am at my end and if this isn't refunded soon I am going to proceed with filing a fraud charge with the Ohio Attorney General.  I am just sick of being harassed with call after call with no action.  I was also promised a call from Rockys manager so I could file an official complaint against him for an unauthorized cancellation of my account and that has never happened.  They admit to giving me the same lead from the same person three times and still charged me for it. This type of fraud occurred several times with my account.   For my comment to Home Advisor.....For once step up and do the right thing.   This is the most ridiculous thing I have ever dealt with in my life from a business......I can only imagine how many small business' this company has harmed.  Please give me all my money back (it is the only right thing to do at this point).....a settlement without them following thru is not a settlement.    This has been a game since day one with them.  I don't think I will ever see a dime from them.  What else can I say except if this were happening to any of them they would expect their money back........I cant keep having my business and personal life interrupted just to satisfy this little scam and game of theirs...
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't have the direct line, The 3 times I've called the number I have it goes directly to there customer service page for anyone who wants to call them, I'll be glad to call if a number is given to me that goes directly to the person handling the problem
Sincerely,
[redacted]

We had previously been in touch with this consumer regarding their concerns, and at that time we requested but were not provided with documentation to support the claims being made in this complaint. As such, we were unable to make any determinations regarding potential work quality concerns and our...

problem resolution process was then closed. We are furthermore unaware of, nor would we be bound by any law that might mandate potential warranty coverage for work performed. As mentioned in this complaint, at our last communication with this consumer we referred them to alternative resources that might better serve in pursuing their concerns regarding the contractor in question. As a neutral third party advertiser, our company does not make any guarantees regarding the contractors in our network beyond the fact that they have successfully passed the background screening required to become a subscriber to our advertising services. While it is worth mentioning that we have placed this contractor’s account on hold for further background research since being made aware of a pending lawsuit against them, our attempts to foster productive communication between this consumer and the contractor in question were not successful, and we are at this time considering this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They must include both of our phone #'s in the do not call list, [redacted] and [redacted]
Sincerely,
[redacted]

Prior to receiving this complaint, our company was able to touch base with the actual owner of the account in question, a party other than the complainant, and were able to address their concerns. We have apologized for any confusion regarding their account given the circumstances, credit was...

applied, and at this time the customer remains an active and valued member of our network.

Since receiving this complaint our social media representative has been in touch with this customer and was able to resolve their concerns.At this time a refund has been processed, there will be no further charges, and the customer's account has been cancelled in full as requested.

Per the customer's request in this complaint we have not contacted them regarding their concerns, but do have information to provide.Our records conclusively show that this customer knowingly completed our VoiceLog process in order to finalize the sign up process for membership with our service, and...

in fact made a follow up call a month after their signup to ensure that their leads would remain off during their time out of town. At that time we assured the customer that their leads would remain off, but then shortly thereafter the customer filed a chargeback with their credit card company which resulted in the balance described in this complaint.Although we contend that the balance that resulted from the charge dispute was valid, in the interest of bringing about an amicable resolution to this complaint we have wiped the balance, cancelled the customer's account, and placed their information on our Do Not Call list.

Complaint: [redacted]
I am rejecting this response because: Money was drawn form a debit card for the purchases. I am not HomeAdvisor lead generating services. The matter is not resolved because the money was taken out of my account when it should have never been touched. In order to resolve this issue the money needs to be refunded back into the account it was mistakenly taken out of in the first place. I would appreciate compensation for the frustration and time wasted on this trivial matter as well.  
Sincerely,
[redacted]

Prior to receiving this complaint, our customer service department was able to address and resolve this customer's concerns. Due to extenuating circumstances regarding the customer's account settings and timing concerning uncontrollable circumstances, we were able to reach a settlement regarding...

their outstanding balance. At this time their account has been cancelled in full with nothing further owed and all collections activities have been halted.

Complaint: [redacted]
I am rejecting this response because: I have tried to get back in touch with HomeAdvisor (both via email and phone) for several days now. I have given them all the information they need to proceed with their investigation and asked them to confirm. They have yet to respond -- which is surprising, given how persistent they paint themselves to be in their response. I can't help but think they are being less than honest with all their responses regarding my complaint, including the claim that they did not sell my information, when many of the contractors told me it came directly from HomeAdvisor.
Sincerely,
[redacted]

In speaking with this customer and reviewing our records, we found that the customer had taken the necessary steps to ensure the cancellation of their membership with our service prior to it's annual renewal. As such, we have cleared the balance that resulted from those charges, cancelled their...

account as requested, and have since parted ways with the customer on amicable terms.

Initial Business Response /* (1000, 5, 2015/09/30) */
We have spoken to this customer and have investigated their concerns.
We found that there was in fact an error in the coverage area associated with this customer's account. Due to that error, he was in fact receiving leads from distances...

that were not conducive to aiding his business. In light of this, we have issued a refund to this customer and parted ways on amicable terms.

Through our internal Problem Resolution process, we have been able to facilitate an agreement between this customer and the contractor that they had been working with. At this time we have been advised that the contractor in question will be providing a refund to the customer.

Initial Business Response /* (1000, 5, 2015/10/06) */
We have addressed this customer's concerns and are currently in the process of finalizing our resolution.
We found that there does seem to have been a mistake in the way that this customer's account was set up, and we will be crediting their...

account for all charges that were above the amount that they originally agreed to. We will be finalizing our arrangement tomorrow, 10/7/2015, and they will remain with our service under a different membership plan.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)