HomeAdvisor

We were able to reach this customer and have addressed their concerns. We found that this customer's outstanding balance was due to several factors including a change to the customer's billing information, creditable leads that we had not previously been aware of, and some miscommunication regarding...

the date of cancellation request. In light of these circumstances and discussing other aspects of our service with the customer, we were able to amend the outstanding balance that had been associated with this customer's account. At this time their account has also been closed per their request and we have parted ways on friendly terms.

Complaint: [redacted]
 
I am rejecting this response because: How am I going to have documentation of home advisor sending me a customer that was a drug dealer and tried to pay me with prescription pain killers.
Sincerely,
Joseph [redacted]

We have been in touch with this customer and were able to hold a productive conversation regarding the concerns listed in this complaint. As a result, a settlement was reached, a refund was provided, and at this time their account has been cancelled in full per the customer's request. We have...

also apologized for any frustration that was experienced during their time with our service and wish the customer and their business all the best in the future.

Complaint: [redacted]
I am rejecting this response because:home advisor still hasn't removed there charges from my credit card there are 5 charges totalling over 1000.00 Still there as of 4/4 /2018 .they have been emailed paperwork from collection agency but still no response 
Sincerely,
[redacted]ard [redacted]

In speaking with this customer and reviewing our records it became clear that there had been some confusion regarding the actual cancellation date of this customer's account, and as a result, there was a disputed balance. After a productive conversation we have apologized for any frustration that...

arose out of this confusion, a settlement was reached, and we have at this time parted ways with the customer on amicable terms.

We have been in contact with this customer and were able to address their concerns. We found that there was a misunderstanding regarding the cost of the leads that this customer would be receiving as a part of their membership with our service. The customer made a reasonable attempt to cancel their...

account very early on in their membership, and as such we have agreed to a settlement with this customer.

Although we have made multiple attempts to reach this customer both prior to and since receiving this complaint, we have not been able to contact them in regards to their concerns. The contact information for the party handling this complaint has been left in multiple voicemails to the customer, and...

should we hear back from them we remain optimistic that we will be able resolve this complaint on amicable terms.

Due to the nature of this complaint we have not attempted contact with this customer, but do have information to provide. We apologize for any inconvenience to this customer, and we have added their contact information to our "Do Not Call" list. Moving forward the customer should not be receiving...

any further communications from our company.

As stated by this complainant our service had previously been in touch with the account holder for the membership in question and we were able to reach an amicable resolution. Although we have tried to reach that party again directly in regards to this complaint, both their phone number and email...

address are no longer in service. If this matter is simply in regards to providing the actual account holder with the lead information that they received while an active member of our network then we will be happy to provide them, but that party will need to contact us directly. Given these circumstances, until further contact received from the account holder we are considering this matter closed.

As described in our previous response, the issue at hand for this complaint is not whether or not the customer has hired and reviewed the requisite amount of service professionals, but rather when they did so. This promotion in question stipulates that the service requests and subsequent reviews must have occurred since January 7th of this year, and as the vast majority of this consumer's activity with our service occurred long prior to that date, they are at this time ineligible for a payout for this promotion.

The individual that filed this complaint is a party other than the actual account holder with our service. Although this complainant reached out to cancel the account with us, we were then in touch with the account holder themselves who opted to remain a member of our service. At this time we are...

advising the complainant that should there remain any issues, the actual account holder will need to contact us regarding their concerns, and should they intend to cancel the account then we will honor that request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending a full refund within thirty days as promised.
Sincerely,
[redacted]

We have been in touch with this customer and were able to address their concerns. We have apologized for any misunderstandings or confusion regarding our credit policies, explained options that could better serve their business needs, applied credit, and while one of this customer's two accounts...

have been cancelled per their request, we are pleased to still have the customer active in our network.

We have been in touch with this consumer and have apologized for the confusion that lead to this complaint. A settlement was reached, their account cancelled as requested, and we have since parted ways on friendly terms.

Prior to receiving this complaint our customer service department had already addressed the concerns listed in this complaint by this customer. While there was indeed a typo in our notification email that alerted the customer of their upcoming charge, we are addressing that matter internally in...

oprder to correct the fact that the email shows "2017" as opposed to "2018." Regardless of this typo, the notification email was successfully delivered a month prior to the charge in question being processed. Additionally, a credit has since been applied to the customer's account for the lead described in this complaint, and we would also like to note that our company provided an extensive explanation of our credit process to this customer when they filed a previous complaint with the Revdex.com. Given these circumstances we are now considering this matter closed.

Initial Business Response /* (1000, 5, 2015/10/21) */
We have spoken with this customer about their concerns, and most recently left a voice message explaining that we would like to make an offer to resolve their complaint. We will continue to reach out to this customer in order to bring this...

matter to an amicable resolution.

While we were able to reach this customer, we were not able to bring this complaint to an amicable resolution as the offer we extended to the customer to resolve their concerns was rejected. As a form of advertising, we cannot and do not guarantee any specific amount of jobs as a result of our lead...

generation, but rather that members of our network will obtain the contact information for potential customers that have expressed an interest in their field of expertise. Despite our interest in and best efforts towards bringing this complaint to a resolution, we are now considering this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In discussing this complaint with the customer, we were able to arrive at the conclusion that a different program than the one they are currently subscribed to would be a much better fit for their company. We have applied credit to their account, will be having a customer service representative...

contact them tomorrow to finalize their new plan, and at this time we are still able to count this customer as a valued member of our network.

Complaint: [redacted]
I am rejecting this response because: I am open to discuss but I do not want to talk with them tru the Phone.  I would like to have any discuss regarding of my complaint via email or Revdex.com only.
Sincerely,
[redacted]