HomeAdvisor

We have reached out to this consumer and were able to discuss the situation. We were able to reach a resolution and the consumer is satisfied at this time. We look forward to working with this homeowner again in the future.
We took appropriate action with regard to the party on our end.

In discussing this customer's concerns with them and reviewing their account, we were able to both identify the issues that lead to this complaint as well as provide a resolution to the customer. We have apologized to the customer for any frustration that resulted from their experience, were able to...

reach a settlement, and have since parted ways with the customer on friendly terms.

Complaint: [redacted]
I am rejecting this response because: The only response I have received were three emails stating Account Notice and a Final Account Notice Avoid being sent to collections.  The only purpose Home Advisor has was to continue to charge/debit my credit card bleed me dry as they did to other small business owners.  They send leads that were already filled and they charge my account.  This was not what I wanted.  I am unemployed trying to start a small cleaning business.  Then you have large companies like HomeAdvisors pretending to help the little person such as myself and many others and in reality they just constantly charge your credit or debit cards.  I have read a lot of complaints regarding HomeAdvisors.  My next step if I can't get help from the Revdex.com that should be protecting me from these Vultures a class action suit needs to be put in place. Every news station would be very interested in the tactics that HomeAdvisors have in place.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/06) */
We were able to make brief contact with this customer, but have not been able to fully discuss their concerns. We have applied multiple credits to this customers account, but are not privy to whether or not this has resolved their concerns. We...

will provide further updates as they materialize.

We have been in touch with this consumer and were able bring about an amicable conclusion to the concerns listed in this complaint. As a result of our established Problem Resolution process a settlement has been reached and their feedback has been posted to our site as requested.

We stand by our original response to this complaint. Any further concerns this consumer may have regarding the contractor in question or the situation overall will need to be directed and/or referred to the local authorities that the consumer has already been in contact with.

We have been in touch with this customer but have not yet been able to reach an amicable resolution. An additional call has been made by a second member of our management team, but we have not yet heard back from that communication. We remain willing to discuss this customer's concerns and look...

forward to resolving theor complaint.

Complaint: [redacted]
I am rejecting this response because:I have proved of the communication between the three parties. I have attaches a few copies.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our internal review process for ratings and reviews provided to us by homeowners requires that we follow up with the contractor in question to ensure they do not have a valid rebuttal to provide. In this case, the documentation provided by the contractor did not disprove the rating that this...

complainant filed with us, and therefor it has since been posted. We would also like to assure this consumer that our company complies with all state-level licensing requirements for any task that we recommend members of our network to perform; If a contractor in our network is not licensed perform a particular task, they will not be matched with a homeowner to for that task through our Service Request process. In this case, the only leads that we provide to the contractor in question are for tasks involving the design stage of renovation projects, and the state of North Carolina does not require a license for that discipline.  As this complainant did not use our Service Request process or inform us of the scope of their project, our company was at no time privy to the details of the services for which they were attempting to hire. As such, we could not possibly have confirmed or denied whether or not the contractor was licensed to perform their project. We can also confirm that the contractor does not claim to possess or hold any licenses outside of their stated business expertise anywhere on their profile in our live directory.

We have been in touch with this customer and were able to address and resolve the concerns as listed in this complaint. At this time we are continuing to work with the customer in regards to making arrangements to remedy their remaining account balance after adjustments have been applied.

We were able to reach this customer and have addressed their concerns. We found that there had been some confusion as the result of a prior conversation in January of this year regarding the customer's account status. Because a particular form credits were applied to the account at that time, the...

account was not fully cancelled, but had instead been placed on hold for 90 days. As a result, the account was reactivated once that window had expired, and new charges were applied. In light of this, we were able to amend the outstanding balance associated with the account, cancelled the account per the customer's request, and have parted ways on friendly terms.

Initial Business Response /* (1000, 6, 2015/09/17) */
We have been in touch with this customer and have addressed their concerns.
We have determined that there was some confusion regarding the nature of our service, as well as some misunderstandings regarding the nature in which we bill for our...

leads. We determined that our service is not a good fit for this customer at the this time, and in order to part ways on amicable terms, we have issued a refund.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/23) */
My case has been resolved. Credit was received for my charges.

In speaking with this customer and reviewing our records, we were able to determine that there had indeed been some confusion regarding this customer's lead generation. As a result of our discussion we were able to reach an amicable resolution with the customer and have since cancelled their account...

with no further balance owed.

In reviewing this customer's account history we were able to quickly identify the source of the confusion related to the charges described in this complaint. As such, we have cleared the balance that was associated with the customer's account, cancelled their membership as requested, and have parted...

ways with the customer on friendly terms.

This homeowners contact information has been completed removed/deleted from our system.

Complaint: [redacted]
I am rejecting this response because:
home advisor is a scam and should be shut down

We have been in touch with this customer and were able to address and resolve the concerns as listed in this complaint.Upon review of their account and an in depth discussion of the events that transpired, we were able to reach an amicable resolution with this customer and have since cancelled their...

membership as requested. At this time there is no balance owed, there will be no future charges, and we wish this customer and their company all the best moving forward.

We were able to make contact with this customer via email and have since resolved this complaint. A settlement was reached, their outstanding balance was amended, and at this time the customer's account has been cancelled per their request with no further balance owed.

We have been in continuous contact with this consumer and have made multiple attempts to involve the contractor in question as a part of our established Problem Resolution process. At this time we plan to continue our attempts to mitigate the dispute between the two parties, and have been informed...

that the consumer has also brought this matter to the attention of their state's Attorney General's office. Any updates to the ongoing dispute will be provided as events warrant.