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Initial Business Response /* (1000, 6, 2015/06/22) */
In discussing this complaint with the customer, we found that there was a fundamental misunderstanding in the way our service, particularly our leads, are billed.
Because this customer had such a different expectation on how our services...

work and how they billed, as well as the fact that the customer called to cancel very early in their membership, we have agreed to issue a full refund. The customer was satisfied with this resolution and we have ended our relationship on amicable terms.

Although we have still not been in direct contact with this customer, we have taken steps that we hope will allow for an amicable resolution to this customer's concerns. While the customer's account was active, a significant amount of credit was applied to this customer's account in response to the concerns that they had brought to us, the customer had been actively engaged with the leads provided to them, and our agreement to advertise for their company was upheld. Although we do not feel that a full refund is warranted, we have wiped the outstanding balance that is associated with their previous account, removed their information from our collections agency, and can assure the customer that no future charges will occur.

Prior to receiving this complaint our customer service department was able address and resolve this customer concerns. In speaking with the customer and reviewing our records we were able to determine that there had been some confusion in regards to billing for the leads generated to this customers...

account as a part of their member and that the customer had been diligent in making us aware of their concerns. In light of these considerations, we were able to reach a settlement with the customer, have cancelled their account per their request, and have since parted ways on amicable terms.

We have made multiple attempts to reach this customer but have not yet been successful in reaching them to discuss this complaint. That being said, we do have information to provide.We do apologize for the link between the two different companies and/or account as described, and should we make...

contact with the customer we will be happy to disassociate the two accounts from one another rendering the balance owed irrelevant to this complainants account. However, upon review of their account we found that there is another party referred to in many of this customer's ratings and reviews who is referred to as the owner and the person actually executing the work that is won as a result of our leads. Provided that we are able to conduct a successful background check on this additional party, the customer's account will be reactivated as requested.

We were able to reach this customer and discuss their concerns in this complaint in detail. We covered many aspects of our service including their leads, billing models, credit policies, and different programs that could possibly be of more benefit to their needs. At the conclusion of that...

conversation, the customer opted to stay on as a member of our service, pause their leads for the time being, and decided that should they decide to continue receiving leads in the future that one of the programs we discussed would be the best option to move forward with. We have exchanged all the relevant contact information the customer will need in order to adjust their membership in the future, and at this time we are pleased to still have this customer as a member of our network.

Prior to receiving this complaint our customer service department was able to reach this customer and have resolved their concerns. Credit was applied, the settings on their account has been adjusted, and at this time we are pleased to count them among the active and valued members of our network.

Upon reviewing our records, we found that our customer service department was able to address and resolve the concerns listed in this complaint prior to receiving it. At this time the customer's account has been cancelled in full as requested and there is no further balance owed.

Complaint: [redacted]
I am rejecting this response because:The leads I have received and won don't make even 10% of the balance I need to pay .
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
We have been able to reach this customer several times, but they have been preoccupied with a busy schedule each time and have been unable to discuss the complaint.
We have an appointment to discuss their concerns tomorrow morning, 6/24/15,...

and will provide an update to this complaint's resolution at that time.

Initial Business Response /* (1000, 5, 2015/12/04) */
We were able to reach this customer and discussed several aspects of our service as they related to the customer's time as a member of our network.
We concluded by cancelling the customer's account with us and have parted ways on friendly...

terms.

We were able to reach this customer and have brought their concerns to an amicable resolution. During our conversation we were able to explain our automatic renewal policy as it related to the charge in question and determined that the customer had informed us within a reasonable amount of time of...

their intention not to renew their membership with our service. As such, a settlement was reached, the customer's account has been cancelled per their request, and we have parted ways on friendly terms.

Due to the nature of this complaint we have not attempted to contact this consumer, but we do have information to provide.While our records do not indicate an amount or frequency of calls anywhere near what is alleged in this complaint, we did find that several attempts at contact had been made...

over the last several months. We would like to assure this customer that we have now placed their information on our "Do Not Call" list and that they will not receive any further communication from our offices.

Initial Business Response /* (1000, 10, 2015/07/21) */
We were able to reach this customer and address their concerns.
We discussed our service at length, including why we model our lead service they way we do, how feel our members can best be successful with our service, as well as several...

other aspects of our company as a whole.
This customer was not satisfied with the leads that they were receiving, expressing that they were concerned that most of their contacts would only be one time jobs. Though we maintain that our unique form of advertising does indeed provide a positive return on investment, we have refunded this customer for the leads that they received. This customer will continue to remain in our service in order to advertise on our live directory for the remainder of their year long membership.

While we have not been in touch with this customer, we do have information to provide regarding their concerns. The listing provided in this complaint resulted from the efforts of a third party affiliate, and our company had previously been unaware of the site in question. Upon receiving this...

complaint, we were able to contact the company that owns the domain, and we have since instructed them to remove any and all keywords associated with this customer, in particular the phrase "[redacted]," from their search parameters. We have received confirmation from that party that our request was met, and the customer should no longer see any marketing interference from that site.

Since receiving this complaint our customer service department has been in touch with this customer and were able to address and resolve their concerns.We were able to clarify key points of our service to the customer, have adjusted their account to better fit their business needs, credit has been...

applied, and at this time the customer remains an active member of our service network.

Prior to filing this complaint, this customer contacted our company within 24 hours of enrolling in our service and requested to cancel with a refund. As their request came well within our allowable time frame to receive a refund for membership, the refund was submitted at that time and should be...

reflected on the customer's credit card statement within 10-15 business days. At this time their requested refund is processing and their account has been cancelled in full per their request.

This is the third complaint with the Revdex.com that has been filed by this customer during the life of their membership with our service, and upon receiving each complaint we have made extensive efforts resolve their concerns. These efforts have included but are not limited to making adjustments to their...

account to better fit the needs of their business, applying a substantial amount of credit towards their account, and even sending a representative of our company to meet and ride along with the customer for a first-hand view of the implementation of our service on a real world basis.  Despite all of the aforementioned efforts, this customer stopped making payments for the leads generated to their account in June of this year yet continued to be actively engaged with contacting the homeowners that we had matched them with. Our records show that the customer was able to successfully win work as a result of these leads, that the customer in fact called in to increase their lead flow during this time in which no payments were made, and that the nonpayment on the part of the customer is the sole reason for the outstanding balance in question. Due to the preponderance of evidence showing our continued efforts to accommodate this customer in addition to the circumstances as described above, we firmly believe this customer's balance to be nothing other than valid and are at this time considering this matter closed.

As described in the numerous responses and rejections to this complaint, after our original compromise was reached regarding credit to this customer's account, extensive efforts were made to reach the customer to finalize the changes to their account without success. A full refund as is now being demanded was never discussed or promised, but should the customer wish to contact us regarding moving forward with the original arrangement we will still be happy to facilitate the terms of that agreement.

Our records indicate that prior to receiving this complaint, this customer was in touch with our customer service department and has opted to remain as a member of our service. While that resolution gives us the impression that the customer's concerns have been adequately addressed, we have also...

followed up and left another message that includes the contact information of the party handling this complaint to confirm that they are satisfied. If the customer wishes to amend their current arrangement or if they have any further questions we will be happy to address them.

We have been in touch with this customer and were able to address their concerns.We found that there had been several concerns involving the settings for the leads that this customer had been receiving, and as a result, the customer had made made a prompt effort to address those concerns which lead...

to their decision to end their membership. As a result, we were able to reach a settlement with the customer, cancel their account in full, and have parted ways on amicable terms.