HomeAdvisor

Since receiving this complaint our customer service department has been in touch with the customer and was able to address their concerns. At this time the balance in question has been removed so there is nothing further owed, there will be no future charges, and the account has been cancelled in...

full. Additionally, we have placed their information on our Do Not Contact list to avoid future communications and are considering the matter as closed.

We have been in touch with this customer and have addressed the concerns listed in this complaint. In doing so we were able to clarify several key issues that the customer expressed concern with, have provided a credit to them as an effort in good faith, and at this time the customer remains a...

valued member of our network.

We have been in touch with this customer several times regarding this complaint but have not yet been able to reach an amicable resolution. We have made multiple requests for the customer to provide to us their documentation regarding their concerns, but they have thus far declined to provide it....

During our last communication with the customer they advised us that they have sought legal counsel, and that they would prefer to handle future communications through their lawyer. As such, we have deferred any future communications to our legal department as well.

We made multiple attempts to contact this Service Professional and were never successful

We have made multiple attempts to reach this customer but have not yet been successful in getting a response in order to address their concerns. We have provided the best method of contact for this customer to respond in our messages, and we remain hopeful that we will have the opportunity to bring...

this complaint to an amicable resolution.

We have been in touch with this customer regarding their concerns and were able to bring about an amicable resolution to this complaint.At this time a settlement has been reached, the customer's account has been cancelled in full per their request, and we have parted ways on friendly terms.

Although we have made multiple attempts to reach this consumer we have not been able to make contact, nor have we received any return communications. Additionally, we were also unable to locate any service requests made by this consumer or connections made to a member of our service network so we...

have been unable to investigate the claims made in this complaint. As such we are currently considering this matter closed, but would like to clarify that all service providers in our are network are indeed required to hold licenses as dictated by the state in which they are conducting business. If there is no state level license required by a state to perform a given task, then such a license is not be required as a prerequisite for membership in our network.

We have been in touch with this customer and were able to address their concerns. We found that there had been issues with the customer's account regarding both our credit policy and the coverage area from which they were receiving their leads. In light of this, we were able to reach a settlement...

with the customer and have since cancelled their account in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

While we were able to briefly make contact with this customer, they informed us that they did not "want to talk about it" and ended the phone call. We are of course still willing to discuss the concerns listed in this complaint, but given this interaction with the customer we will not be making...

further attempts at contact from our end. Should the customer reconsider their decision not to speak to us regarding this matter we will provide updates as available.

As detailed by this consumer in their complaint, our service's screening includes state level checks in regards to agencies and license requirements to perform certain tasks. Although we do not make any claims regarding local level license screening, we do encourage that all consumers check with...

their local authorities regarding such concerns prior to hiring contractors for projects and/or service requests to be completed with or without the assistance of our service: [redacted] For more information relevant to this concern and further details regarding our screening process, please see Section 11 of our Terms and Conditions:  [redacted] .

Complaint: [redacted]
I am rejecting this response because:I did not agree! This issue has NOT been resolved!
Sincerely,
[redacted]

Although we have not been in touch with this customer, upon review of our records it was apparent that the customer made a good faith effort to cancel their account within the allowable time frame for a refund to be provided. At this time the requested refund is processing, their account has...

been cancelled in full as requested, and all online advertising for the customer's company has been removed.

Prior to directly addressing this complaint, our customer service department has been in touch with this customer several times regarding their concerns. We were able to address the specific credit requests as they pertained to our approval process, discuss proper guidelines regarding what is and is...

not eligible, and have made sure that the customer's expectations of our service are in line with all of the above. Credit has been applied to the customer's account and at this time they remain a valued member of our network.

We have been in touch with this customer and have made a settlement offer in order to resolve the concerns listed in this complaint. At this time the process is ongoing, and we will notify the Revdex.com once a concrete resolution has been reached.

Since receiving this complaint our customer service department made multiple attempts to reach this customer but were not successful in contacting them to address their concerns. While we are still optimistic that we will be able to resolve the concerns in this complaint on amicable terms, due to a...

lack of communication we must at this time consider the matter closed.

We were able to reach this customer and have addressed their concerns. We found that there had been a miscommunication regarding the window our refund policy allows to return membership, but that the customer had made a reasonable effort to cancel within a reasonable time frame. As a result, we were...

able to reach a settlement with this customer and have parted ways on friendly terms.

Although we have not been in touch with this customer we would like to use this opportunity to inform them that their requested resolution has been provided.We would like to apologize for any frustration and/or confusion that may have resulted from our membership renewal process and to assure the...

customer that the balance in question has since been removed. At this time there is no further balance owed, there will be no future charges, and the account has been cancelled in full per the customer's request.

Prior to receiving this complaint, our customer service department was able to reach and address the concerns listed in this complaint with the customer. Credit has been provided along with clarification for our lead crediting policy, and at this time the customer remains an active member of our...

network.

Below is the email I sent to [redacted] when he emailed me:Good Evening [redacted],Thank you for reaching out via email and phone call.  I did receive your voicemail when I returned from my wedding/honeymoon.  I appreciate you returning the charges to my card.  The reason for my complaint is that I reached out several times to customer service and was denied my request/refund as well as I was hung up on twice.I was called and emailed by several different team members over the course of 4/6 months requesting that I become a member; it was almost harassing.  I do ecognize that they are trying to make a sell, however.  I finally gave in and was promised several leads per month.  I was told that I was the only one in my area that would be selling window treatments and asked if I could hand the 30+ leads they currently had waiting.The fee was slipped in very quickly by the sales person at the last minute but I said ok and agreed.  I got one lead but it was for drapery repairs, which I dont do and explained this.  I never got a credit.  I got a second lead but they said they didnt realize what they were doing and were not ready for window treatments yet.  I got a third lead, finally at the end of my first month.  I called them and they said "Oh I am sorry but I sell blinds in [redacted] and I just wanted to see how this program worked."  They had been asked to join as well so she was going to borrow money from her brother and wanted to see how it worked and if it was worth it before she joined.  She asked for my feedback.After that final "lead", I looked online and found an excessive amount of window treatment companies in my area, ie competitors, that already used HomeAdvisor.  I then determined it was all not a fit for me.  When I called I was given the run around and no one stood behind the product that they pushed on me.  The Revdex.com was my last resort.  I regret that it resulted to this but my phone calls were getting no where.Thank you again for your email and I hope you can use my experience as a coaching tool for your team in the future.  It is not always about making a sale but making sure you have the right candidates and not over-committing a profession in an particular area.Best regards and best of wishes for your future endeavors.[redacted]
Sincerely,
[redacted]