HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/30) */
Per our company policy, in order to post "consumer verified reviews" we must first make contact with the consumer that wrote the comment. Initially, we were unable to reach this consumer and therefor it was not posted to our site.
We view...

this complaint as confirmation that the review was in fact written by the consumer and have now posted it to the contractor's profile page. Though we did not speak with this consumer directly, we did leave them a voicemail detailing the above.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Review is now posted.

We would like to assure this consumer that our company has no affiliation or partnership agreements with the website listed in this complaint. Websites such as these are often constructed and hosted by third party organizations in an attempt to garner traffic and/or lead information from consumers...

in order to redirect them to existing services such as ours. While we regret any assumptions this consumer may have drawn from the language used on the site in question, we had no part in its creation or maintenance and cannot be held liable for its content.

We have been in touch with this customer and were able to address their concerns. We found that the customer's concerns have remained consistent throughout their communications with us, and that there seems to have been some confusion regarding the account settings when their membership first began. To rectify this situation, we have made the adjustment to the customer's desired settings, provided credit to their account, and are pleased to still count this customer as a valuable member of our network.

Initial Business Response /* (1000, 5, 2015/08/03) */
We have addressed this customer's concerns and found that they were in fact billed in error.
After cancelling their membership last year, we found that our system did not adequately mark the account to reflect as such, so when the time for...

their subscription to our membership to renew for this year, it was billed automatically. We have wiped this outstanding balance in our system and made sure that the account has been cancelled in full.

We were sure to explain to this customer in both our conversion by phone as well as in our confirmation email that refunds can take up to 15 business days to appear on their credit card statement. The settlement that was agreed to as described in our previous response was processed on our end on the same day that we spoke with the customer, 1/10/16, and should appear on their account by the end of this month.

This complaint has been resolved with home advisor.

After contacting this customer and apologizing for the misunderstandings that led to this situation, we are at this time awaiting word from them on how to proceed in correcting their billing concern. Assuming that the charge dispute with the customer's bank has not been processed we will be issuing...

a refund, and if the dispute has been processed then we will be wiping the resulting balance.

Complaint: [redacted]
I am rejecting this response because: I appreciate from them to work on the future,but I prefer no more to be contacted from them more please
Sincerely,
[redacted]

Do to the nature of this complaint we have not reached out to this consumer, but have instead placed them on our Do Not Call list as requested, and would like to apologize for any frustration that the unwanted contact may have caused.

Our offices have made multiple attempts to resolve this customer's concerns both prior to and since receiving this complaint, but we have not been successful in that pursuit. Although explanations of our service have been provided, clarification regarding the billing policies in questions...

were given, and a settlement offer has been made to this customer, these efforts have thus far been rejected by the customer. As the current balance is the result of charge reversals made by the customer with their financial institution, we would like to state that our previous settlement offer will stand should the customer reconsider, but otherwise we are at this time considering the matter closed.

Initial Business Response /* (1000, 5, 2015/11/20) */
We were able to get in touch with this customer and have addressed their concerns.
In light of the issues addressed in the complaint, we have agreed to discontinue collections activity against this customer and have closed their account....


Complaint Response Date bumped because: Holiday

We have been in touch with this customer and were able to discuss their concerns regarding their account. The primary topic that was addressed concerned our lead generating program and how those leads are billed. We were able to highlight the difference in varying programs that we offer, the details...

of how they are billed, and what sort of business models each one suits. As a part of this conversation, we apologized for any confusion that there may have been in regards to their billing, and the customer explained that they were okay with the circumstances so long as their account would be cancelled in full. At this time we have taken that action and there will be no future charges made to their account. We made sure to invite the customer to return to our service under a billing plan that would be a better fit for their company, and at this time we have parted ways on friendly terms.

I am rejecting this response because:HomeAdvisor didn't address the cause for the review involving a shoddy contractor. I changed e-mails to avoid repetitious, computer generated e-mails, claiming the issue had been escalated to solutions?I see an organization like this can claim total non-sense and avoid responsibility for anything related to their website, not limited to and including shoddy contractors. I see now it has become common knowledge that any contractor having to use a website like HomeAdvisor, is in fact a shoddy contractor, desperate for leads, which HomeAdvisor charges an excessive fee for each and every one. I did win with the local Magistrate against this faulty contractor, and HomeAdvisor is in denial, sad.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We were able to discuss this customer's concerns with them and were able to provide a resolution to this complaint. We found that there was a fundamental misunderstanding as to the type of service this customer would be receiving as a part of their membership with our company. Our records indicated...

that the lead-buying aspect of our service had been activated when the customer signed up, but when they informed us that they did not wish to receive the leads, credits were quickly applied per company policy. Further confusion arose as the customer was under the impression that we had applied a refund to their account as opposed to the credits provided. In light of these circumstances, we were able to reach a settlement agreement with the customer. At this time we have closed their account and have parted ways with the customer on amicable terms.

Initial Business Response /* (1000, 5, 2015/09/02) */
Though we were able to reach this customer to discuss their concerns, we were not able to reach them in subsequent phone calls to work towards a solution. We remain hopeful that we will make contact with this customer to reach an amicable...

solution.
Complaint Response Date bumped because: Holiday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have been in touch with this customer and were able to resolve the concerns brought forth in this complaint. At this time a settlement has been reached, the customer's account has been cancelled in full per their request, and we have since parted ways on amicable terms.

We have made multiple attempts to reach this customer but have not yet been successful in contacting them to discuss their concerns. The direct contact information of the party handling this matter has been provided to the customer in multiple voicemails, and at this time we remain optimistic that...

we will have the chance to resolve this complaint on amicable terms.