HomeAdvisor

(The consumer indicated he/she DID NOT accept the response from the...

business.)
Ive had pneumonia and havent been talking on the phone much. Ive gotten two phone msgs. the first guy was rude & ill admit I didnt feel too bad just ignoring his msg. the second guy was cool though id call him if id stop coughing here. If they could email me thatd be great then we can try to work this out.

Complaint: [redacted]
I am rejecting this response because: The fact that the company hides behind "we don't own the domain," seems mute.  They are profiting by the deceptive trade practice.  I will amend my requested resolution to the following:1) Cease and desist from any business relationship with the sites in question sites. The IP address for the site above is used by at least 6 sites. Document for Revdex.com the cancellation letter to the sites.2) A documented business process to investigate all referral sites to discover if the claims made on behalf of HomeAdvisor are clear and contain language substantially the same as: "THIS IS A REFERRAL SITE AND WILL GIVE YOU NAME TO SERVICES OR CONTRACTORS IN YOUR AREA."3) Statement on their site and to their contractors that "HomeAdvisor in no way conducts, condones, or supports deceptive trade practices."
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/12) */
We have spoken to this customer and addressed their concerns.
We have found that this customer made a reasonable attempt to cancel their membership, but during that process there was a discussion regarding our company providing lead credits...

as opposed to cancelling. It would seem as though this lead to a misunderstanding that caused the representative handling the call to not properly notate the account as cancelled. In order to part ways on friendly terms, we have cancelled the account in full and wiped the balance that had remained on their account.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is a shame that I had to file a complaint to resolve this simple issue. Thanks for your help Revdex.com Denver. And thank you Home Advisor to take care of this. [redacted]

Complaint: [redacted]
I am rejecting this response because: when we contact homeadviser or [redacted] who knows they changing their name every time they explain different and then act different there's no way we would contact for [redacted] and pay for [redacted] if the we maybe gone get a [redacted] after we pay. Nobody wants to get an appointment that people never answer the phone for more then an hundred solar and we got over 20 of this.
Sincerely,
[redacted]

We have been in touch with this customer and were able to hold a productive conversation regarding not only their concerns, but the nature of our service as a whole. We have apologized for the confusion that lead to this complaint, were able to amend the outstanding balance that was associated with...

their account, and although their account has been cancelled per their request, we look forward to the opportunity of working with this customer again in the future under account settings that will better serve their business needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11310382, and find that this resolution is satisfactory to me.I would like to withdraw my complaint 
Sincerely,
[redacted]

We have been in touch with this customer and were able to resolve their concerns.Membership in our network is automatically renewed on an annual basis with a policy requiring a member that does not wish to renew their subscription to provide notice prior to that renewal occurring. In this instance,...

the customer's account had been inactive for a number of months preceding the renewal, and we found that the customer was diligent in their efforts to inform of us their intent to cancel after noticing the charge. As a result, we have processed a refund for the charge in question, cancelled the account per the customer's request, and have parted ways on amicable terms.

Initial Business Response /* (1000, 5, 2015/08/18) */
We have reached out to both the homeowner and the contractor named in this complaint, but neither were available to hold a discussion regarding this complaint. We still hope to resolve the concerns of both parties and reach an amicable solution....


Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This not a solution - this appears to be a hastily-assembled response in an effort to meet the August 18 the deadline (which was a week ago today). As such, totally unacceptable.
I have had email correspondence (including pictures of the damaged clock in question) with the HomeAdvisor Customer Relations Department in an attempt to resolve with them but to no avail (all available upon request). They called once (at which time I was on a work-related call that could not be interrupted) and asked them to reschedule. They called back and we arranged to speak on August 24 between 1000 and 1100 - they confirmed, but never called back.
Here's my position: I'm requesting a total payment of $450 covering damages to the clock caused (and admitted to) by the contractor referred by HomeAdvisor, as well as my time finishing out the project left incomplete by the same contractor. The source of the funds (contractor or HomeAdvisor LLC) is not relevant to me.
Final Business Response /* (4000, 12, 2015/10/01) */
We have reached a settlement with this customer and a check has been issued for damages.
Final Consumer Response /* (2000, 14, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolution is not "proposed" at this time - the issue was resolved more than a month ago. Resolution was accepted in order to bring this matter to a conclusion.

Complaint: [redacted]
I am rejecting this response because:A manager never returned my initial complaint phone calls until after my Revdex.com complaint was submitted and then they refunded the original amount was all. They called inquiring as to my dissatisfaction and tried to get me to sign up again! This company is not honest or competent and they try to harass you into buying their bogus service.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, PENDING PROOF OF REFUND TO MY CREDIT CARD!
Sincerely,
[redacted], PresidentControlled Hydronics, Inc.

As evident by the previous responses from both the customer and our company, we have been engaged in a game of phone tag but would like to provide an update. In lieu of communication by phone, we have reached out to this customer via email to inform them that we will be providing a settlement as requested. This complaint has it's roots in a misunderstanding surrounding our billing for automatic renewal, and the effort of bringing this complaint to an amicable resolution the funds levied for membership will be returned.

As stated by this customer in their complaint, although credit had been applied to their account for the amount of the charge in question a refund had not been started. That process has since been initiated and the customer can expect their funds to be reflected on their credit card balance within...

10-15 business days from the time of this response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

While we have reached out to this customer, we have not yet been able to make contact with them to discuss their concerns. We will continue our attempts to contact the customer and remain hopeful that we will have the opportunity to address and resolve this complaint.

We have been in touch with this customer and were able to address and resolve their concerns. While we have at this time parted ways on friendly terms, we look forward to the possibility of working with this customer again in the future.

We were able to reach this customer and were able to reach a resolution to their concerns. In speaking with the customer and reviewing documentation provided by the customer that was confirmed by our own records, we were able to determine that there were in fact charges over the life of their account that were eligible for credit. We found that there had been a delay in appropriate action to process the instances in question, and on their second review, the time frame mandated by our terms and conditions had expired. In light of this, we were able to reach a settlement with this customer regarding their spend over the life of their account, and have since parted ways on amicable terms.

We have been in touch with this customer and were able to ensure that the concerns listed in this complaint were properly addressed. At this time we have apologized to the customer for the confusion surrounding their previous account, there is currently no balanced owed, and we have since parted...

ways on amicable terms.

Although we have left several messages for this customer regarding their complaint, we have not yet been able to make contact in order to discuss their concerns. While we do see some irregularities on their account in regards to a licensing issue, we will not be provide the resolution requested...

without first speaking with this customer.

Prior to receiving this complaint, the directory listing mentioned in this complaint had already been pulled down per the customer's request. At this time the remaining evidence of the customer's previous account and/or listing with our service is limited to the link provided on Google's search...

page, and clicking that link will direct only to a landing page informing the potential customer that the page has been removed. We do not have control over the link showing on a Google search result, but per Google's normal update cycle, it should be removed entirely within the next 10-15 days.

After speaking with this customer and investigating their account, we found that there were some concerns surrounding the way the account was initially set up. Those issues resulted in the customer receiving leads for categories of work that they do not perform, thus resulting in this...

complaint. We were able to correct these issues, and at this time the customer remains an active member of our network.