HomeAdvisor

We have made multiple attempts to reach this customer but have not yet been able to contact them regarding this concern. The direct contact information for the party handling this complaint has been provided to them in multiple voice mails, and we remain optimistic that we will be able to resolve...

this complaint on amicable terms.

Initial Business Response /* (1000, 5, 2015/08/27) */
Though we have made multiple attempts to contact this customer, we have thus far been unsuccessful. We will continue to reach out in the hopes of reaching a solution to this customer's concerns.
Initial Consumer Rebuttal /* (3000, 7,...

2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have spoken with various reps of home advisor on multiple occasions and have informed them that we do not want free leads all we want it the money that is owed to us which at the rate they were charging for leads is less that the 10 free leads that they offered.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 12, 2015/10/01) */
We were able to reach this customer and address their concerns. We have provided a partial refund to this customer and they remain a member of our service on a non-lead buying membership plan.
Final Consumer Response /* (2000, 14, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company did not respond to the emails I sent as requested in the Revdex.com website nor did they resolve the issue until after I filed this complaint. Their statement is untrue!  I checked this morning and see the funds were finally deposited back to my account on 04/28/17. I wouldn't have gotten that without filing this complaint. Thank you.
Sincerely,
[redacted]

We were able to reach this customer regarding this complaint, have had a discussion about their situation, and were able to reach a resolution. We found that there was a fundamental misunderstanding when setting this account up, specifically in regards to giving and/or receiving final authorization...

to officially open the account. Our recordings indicate that there was a discussion regarding how long it would take for the customer's initial billing to clear, but neither party clarified whether or not the billing would be immediate or if it would be delayed in order to wait for authorization to move forward. As a result, an outstanding balance accrued on the account from a failed billing to begin their membership. After discussing this situation, we have amended the outstanding balance, cancelled the account, and have parted ways with this customer on friendly terms.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After talking with [redacted] from HomeAdvisor I was informed that there was some miss communication when I  had called to get this issue resolved previously. He took care of me as soon as I called him, and refunded my money in full.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They paid in full.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/26) */
We have spoken with this customer and explained some of the misunderstandings regarding the nature of our service. After speaking with the customer and clarifying their charges and the protocols they go along with them, we provided a credit to...

their account and the customer remains a member of our network.

Although we have not been in direct contact with this customer since receiving their complaint we do have information to provide regarding their concerns. While we cannot confirm that the customer requested to cancel prior to their communications with our customer service department in which...

that request was fulfilled, we do show information that indicates such a request may have been made to a department other than the one responsible for processing such requests. As such, as a courtesy to this customer we have provided a refund for the leads this customer received after the communication in question. At this time a refund has been processed, the account will remain cancelled in full as requested, and we are considering this matter as closed.

Prior to receiving this complaint our customer service department was able to address and resolve the concerns as listed in this complaint. We have apologized for any confusion and the frustration that was caused, a settlement was reached, and the customer's account has been closed per their...

request.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns, how to address them, and our service overall.As a result of that conversation we have offered a written proposal that arranges a plan for this customer to move forward with their...

account and are at this time awaiting word from the customer on how they would like to proceed. We are confident that we will be able to finalize this matter soon and are looking forward to the customer remaining a valuable member of our service network.

Given the nature of this complaint we have not reached out to this consumer but do have information to provide.Prior to receiving this complaint this consumer's information had been placed on our Do Not Call list, and at no time was there any activation of any membership that would have lead to his...

consumer being charged or having an active membership with our service. We would like to apologize for the unwanted contact that this customer received, we can assure them that there will not be any contact in the future, and we are at this time considering the matter as closed.

The refund was completed through my bank to be disputed by my bank to Home advisor

We have been in touch with this customer and have apologized for both the circumstances and the confusion with their account that lead to this complaint. We were able to hold a productive conversation with the customer regarding their experience, have amended their previous account to reflect no...

further balance and ceased all collections activities, and at this time we have parted ways with the customer on friendly terms.

We were able to reach this customer and address the concerns named in this complaint. We clarified certain aspects of our credit policy, discussed different account settings that would be more beneficial to this customer's business, and applied credit to their account. At this time we have scheduled...

a follow up call to finalize their new settings for future success and are glad to count this customer as an active and valued member of our network.

We have been in touch with this consumer and were able to address and resolve the concerns described in this complaint. At this time an amicable resolution has been reached and the service provider in question has been terminated from our network.

Initial Business Response /* (1000, 5, 2015/08/04) */
We have been in touch with this customer and have addressed their concerns.
We found that there was a series of misunderstandings that covered both the initial explanation of our service, as well as the customer service that followed. These...

misunderstandings seemingly lead to a situation in which our policy dictates that refunds are not typically permitted, but we have elected to issue a refund in light of the circumstances.
We have apologized for any frustration that this situation has caused and a full refund for membership and all leads is being processed for this customer.
Initial Consumer Rebuttal /* (2000, 6, 2015/08/06) */
Please be advised that Home Advisor responded to my complaint and gave me a full refund. I am satisfied with the response and resolution to my complaint, and thank [redacted] for his understanding and handling in the matter.
Thank you for your assistance with this.
[redacted]
XXX/XXX-XXXX

We have not yet had the opportunity to address this customer regarding this complaint. We will be reaching out to this customer this week, and if we are unable to reach the customer, will continue our attempts next week as well. We look forward to resolving this customer's concerns and will do all...

that we can to reach an amicable resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their resolution satisfactory.As for them trying to contact me by calling only two times, I informed them I would only discuss the matter via email as this way it could be documented, and did not hear back after that. I will take responsibility for agreeing to the fast talking automated phone recording of the terms and conditions with verbiage normal people can not understand. I guess I just trusted what there representative told me. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I am still super unsatisfied with the service and will be proceeding with legal action 
Sincerely,
[redacted]

As a part of our Consumer Verified Reference process, we attempt to make contact with consumers to confirm the information we receive in their review is accurate. As this consumer did not provide their phone number, we had previously reached out to them via email as a part of this process but did...

not receive an answer, and thus the review was left on a "pending" status. As we are viewing this complaint as confirmation of the review's source and information, the review in question has since been posted.