HomeAdvisor

We have been in touch with this customer and were able to find an amicable resolution to their concerns.We were able to determine that this customer's business is centered upon a specialty offering of a service for which our service request process was not able to properly filterAlthough we
had applied credit to this customer's account throughout their membership, this dispute was the result of the last several leads generated to their account prior to cancellationIn order to part ways on friendly terms, we were able to reach a settlement with this customer and have closed their account per their request

We have made multiple attempts to reach this customer but have not yet had the opportunity to address their concernsThe direct contact information of the party handling this complaint has been provided in our voice messages to the customer, and remain optimistic that we will be able to resolve
this matter on amicable terms

Due to the nature of this complaint we have not placed any further calls to the consumer but were instead able to contact them by email.At this time we have placed their information on our Do Not Call list, the consumer will not be receiving any further contact from our company, and the conduct of
the representative in question is being investigated and will be addressed

We have made multiple attempts to contact this customer but have not yet been able to have a discussion regarding their concernsAt this time we remain optimistic that we will still have the opportunity to address and resolve the issues described in this complaint

Our customer solutions has been in touch with consumer and were informed that they were able to reach a resolution with the contractor in question.As this matter has been addressed and resolved we are at this time considering this complaint as closed

Initial Business Response /* (1000, 5, 2015/09/15) */
We were able to reach this customer were able to confirm that their concerns have been resolved
At this time their account has been cancelled and we have parted ways on friendly terms
Initial Consumer Rebuttal /* (3000, 11, 2015/10/20)
*/
Home Advisors are thief's!
After I have filed a prior complaint with the Revdex.com, I received an email from Home Advisors saying that all is taken care of and to please let the Revdex.com know that the complaint was resolved
I received a noticed in the mail that they now want to take me to collections
Final Business Response /* (4000, 13, 2015/10/21) */
We were received an email from this customer on Monday alerting us that they received a collections notice from our companyUpon investigation, we found that there was an error during the process of completing our original resolution, and it has since been correctedThis customer is not being collections, and all communications stating as much will cease as soon as our update from Monday has posted

Upon review of this customer's account, our records indicate that the customer has won multiple jobs as a result of the leads provided to them, that credits for other eligible leads have been provided to them, and that these concerns have previously been addressed by our customer service
department. At this time we do not feel as though a refund is warranted, and although the customer's account with our service remains active their lead generation is set to remain off until May 15th, as requested

Initial Business Response /* (1000, 5, 2015/10/29) */
We have spoken with this customer and addressed their concerns
We have found that there was a fundamental difference between how our company's terms and conditions define leads and their validity versus this customer's opinion on the same
We discussed the differing stances extensively, and were eventually able to reach a figure for a partial refund that both parties were comfortable withAt this time we have parted ways on amicable terms

Initial Business Response /* (1000, 5, 2015/10/21) */
We have spoken with this customer about their concerns, and most recently left a voice message explaining that we would like to make an offer to resolve their complaintWe will continue to reach out to this customer in order to bring this
matter to an amicable conclusion
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did leave a voice mailI have called back two times and left one voice mailI have not heard back from them on the matter
Final Business Response /* (4000, 11, 2015/12/03) */
We were able to reach this customer and have resolved their concernsDue to the circumstances surrounding their account, we have amended their outstanding balance and have parted ways on friendly terms

Our records of this consumer's reviews, available upon request, confirm our original responseWe stand by that original response and consider this matter closed

After reviewing our records as relevant to the concerns listed in this complaint, we were quickly able to provide the requested settlement amount to this customerWe have apologized for any frustrations that the customer may have experienced and at this time have cancelled their account in full per
their request

Since receiving this complaint our customer service department was able to reach this customer and have resolved their concernsWe have apologized for any misunderstandings regarding the billing concerns listed in this complaint, but a settlement was reached, and we are pleased to still count this
customer as an active member of our network

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have come to an agreement to resove the issue we are satisfied with the resolution.
Sincerely,
* ***

Just wanted to let you know, thank you for your helpHome Advisory has made restitution with me they apologized and gave me my money back
Sincerely,
*** ***

We were able to reach this customer and discuss their concerns with them, chief among them being the contact rate that they were able to achieve with the leads generated through our serviceWe have always been consistent in our role as an advertising service, and as such we can never guarantee that
all leads will turn into jobsAdditionally, we cannot guarantee that homeowners will answer phone calls from our service professionals after entering their service request on our website, but maintain that we are a very competitive form of advertising when looking at overall spend to jobs invoicedWe discussed these points with this customer, and encouraged them to continue reaching out to the leads that they received in the effort to earn their businessAt this time, we were able to reach a settlement with the customer and have since parted ways on amicable terms

We were able to address this customer's concerns with them and have brought this complaint to an amicable resolutionOur service does not guarantee contact with every lead that we send to service providers, but we maintain that over time we offer an effective form of advertising that consistently
results in a positive return on investment for members of our networkWhile the customer did win work while a member of service, there seems to have been some confusion regarding our credit policy, as well as the fact that leads will also be presented to a maximum of three other contractorsAs such, we were able to negotiate a settlement with this customer and have parted ways on friendly terms

Initial Business Response /* (1000, 5, 2015/09/29) */
We did have brief contact with this customer, but unfortunately at this time we are still investigating their concern internally and are working to provide a solution
We have left a message with this customer stating the above, and will be
waiting to hear from them on how they would like to proceed

We have made several attempts to reach this customer but have not yet been successful in reaching them to discuss their concernsWe remain optimistic that we will have that opportunity, and look forward to resolving this complaint on amicable terms

Complaint: ***
I am rejecting this response because: sorry, is not about (15.00) fifteen dollars my problem, Past Due BalanceDear ***,FINAL NOTICE! Because we have not received a response to numerous inquiries regarding your outstanding balance, your account is now being staged to go to an external collections agency within the next few days.To pay your balance and avoid having your account sent to our outside Collection Agency, having additional collection fees and/or litigation fees assessed and possibly a negative reporting against your credit, please provide a valid method of payment below or call the HomeAdvisor Business Customer Care team toll-free at *** ***This is your final opportunity to resolve the matter
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/23) */
We have made multiple attempts to contact this customer, but have not yet been successful in reaching them to address this complaintWe will continue our efforts in the hopes of reaching an amicable solution to their concerns
Initial
Consumer Rebuttal /* (3000, 7, 2015/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We still attempting to reach home advisor when they call us we call them backWe have not been able to connect but are hopeful that we can speak to them to get this resolved
Final Business Response /* (4000, 15, 2015/11/24) */
The person that filed this complaint is not the owner of the business, nor are they listed as someone authorized to adjust or discuss that business' account with our companyDue to security concerns, we only discuss matters concerning accounts with our company with the person that signed up for our service and/or is the principal of the companyWe made multiple attempts to reach the owner of this account and did not receive any communication from them in return